I firmly believe I did not need a new unit. He sold me one saying I had a leak behind the coils. Since the new one is doing the exact same thing as the old one, that was a lie. I am out 13,000. Do not use these people. read more

Zero Stars for Zero service. AC was out night one. Spent next day trying to reset the AC thermostat, etc. but no luck. Call Del-Air and got an automated human sounding AI that took all my information and scheduled me for the next morning because no slots were available. So night two passed with my wife and I suffering under blowing fans in an 80+ degree house. Next morning I call to confirm the appointment made the night before. Another human sounding AI answers and I say "LIVE AGENT" twice before getting a real person. She fails to find the appointment in the system until much later and lots of delays and apologies for a slow system--she needed ALL the Same information I provided the AI system the evening before. Then a few minutes before the morning window (8-12) closes, I get an automated email says they cannot contact me and that they will need to reschedule. I call them again, wade past another human-like/AI system and say "Live Agent" twice to get to another agent that takes a long time to find that appointment and offers 1- 5 PM. Then I say OK because what choice do I have? She says is this your number, and proceeds to provide a completely different number from what I gave them initially and the morning of the appointment. They FAILED to have my correct contact information. SO: I wait after telling them how important this is and to text or call me. 30 minutes before the SECOND window closes, I get another automated text saying they cannot make it today and will another time work. They never got here. They never cared to follow through or call to see if the tech had made it here. Ironically, they had another AC tech in my building on the same floor in the time window they offered me but that was NOT my tech so, I never got any help, nor did that tech even care to try to offer assistance. I don't recommend them. They are unhelpful and unprofessional. Please avoid using . read more

I just want to say this service came out to be deceptive AND gotten worse towards the last 6 months of my service agreement with them. I signed up for the maintenance program which WAS pitched to me AS 2 AC Maintenance and 1 plumbing service and specifically I asked if this could be used towards my WATER HEATER and they BOTH said YES. Moving forward, I have 2 AC units attached to my home so naturally I had to pay for one of the units or a whole maintenance separately and I completely understood that. However, when it came time to do my plumbing call when that tech came out he said my water heater is NOT covered under that maintenance plan. I was heated. He said it only covered a single plumbing INSPECTION. Very deceptive practice. However, he apologized and did the maintenance anyway on it. I was going to cxl the maintenance plan after that experience BUT the reason for THIS review is I had gotten hit with with 4 power surges during a storm in February 2026. I called Del-Air and gotten their after hours system. Left my message no biggy. Called the following day and gotten their robot AI system and what a flipping nightmare. After 7x and finally just digging for direct numbers for an office (compliments to Reddit for these numbers, and howtogetahuman). After getting someone after jumping through hoops, they noticed the conflict and said someone would be out in 72 hrs. Meanwhile upstairs had no ac. Meanwhile I had Rinaldi, Frankgay, and Riffles Air and Heat come through (quotes for insurance). When Del Air came through they would only give the price for the PART to fix, and said they could NOT tell me the cost to fix the AC to get it working again. Apparently they needed to fix the part first THEN test again and simply go through the rabbit hole of fixing parts (which could be MORE expensive than replacing the unit). Mind you the other 3 companies were able to determine parts faulty and cost to repair vs replacing the unit. Cost wise Frank Gay was more pricey, BUT they came out same day and no lame AI robot and million questions. Riffles the following day and way more affordable and all human. Rinaldi while not robotic, was a bit cryptic and pushing for sales, and was more concerned on doing unnecessary services. What I learned, aside from AC Maintenance I would never use them for any kind of repairs, nor emergency services. They came out 13 days AFTER the initial call and only AFTER finally getting a human-being on the phone. Frankgay is reliable BUT expensive. Riffles is very reasonable, reliable, affordable, and humble. They are pretty quick too. Oh HUMAN also. I think I am done with Del-Air. read more

My mothers AC was installed end of May - due to up charging a senior we were offered a $450 refund that now they said was never promised. Please shop elsewhere - very shady business practices. read more

Not reliable what so ever. Never called the time scheduled. When I called I got AI voice and left an urgent message for someone to return my call. I never got a call back. This company left a bad taste. Will never use them and I don't recommend it. read more

I was have chemo treatments and today I had and off day from chemo. I scheduled Del-Air for 4pm to 6pm. I called at 538pm to verify they were still coming. I was told by 6pm. At 620pm I called again and told I they will show still come. Called around 7pm and now told they will come 9pm. Well 910pm came I called again and now told I was rescheduled for tomorrow Saturday without ever notifying me once or updating me once. 3 times I called I was told someone will call me back. NO ONE EVER CALLED ME BACK!!! I WOULD NOT USE THIS COMPANY!! read more

Del-Air - This is what the company looks like and phone number!! - Heating & Air Conditioning/HVAC Near Me - Clermont, Florida

BUYER BEWARE! Avoid like the plague! I just confirmed exactly what I suspected to be the case. These guys are absolute crooks and they should be ashamed that this is how they do business. #1, as suspected, their team's assessment of the issues was totally fabricated. When I called the technician out on his illogical explanation, he then changed his position and said that the thermostat issue was not the face but the internal piece. FALSE. There is absolutely nothing wrong with the thermostat. #2 their price was completely a rip off and I confirmed this when we had somebody else call in to check on the same thing. They tried to charge me close to $800.00 for a $250.00 part. Then the manager called me and said, "I don't build jobs regularly." Then, he "confirmed" this price was accurate. Meanwhile I called two different company and the highest price I got for installation and the thermostat was $400.00 Their company, that should take pride in the community it serves, is instead there serving their greed and robbing people for the sake of a short term financial gain. Unreal. read more

Been a loyal customer since 2005 when this house was built. They were always wonderful until recently when my experience has been the opposite. Here is a rundown of the most recent nightmare. I need to calculate the number of hours of wasted waiting for phantom repairmen and spent trying to arrange visits, surely more than the number of hours in labor it would take to fix my new problem that only arose immediately following a service visit that finally occurred: March 8 scheduled appt for March 9 (six month maintenance). March 9 got a text that to provide me with the best service (yes, that's what it said) they were cancelling my appt and asked if April 3 8:00am-12:00 was good. I answered "no, any day after 5:00pm is ok." Did not hear back about rescheduling otherwise. March 25 made an appt for March 29 before 10:00pm March 27 got a text confirming the April 3 appt that I already stated I did not want or ask for, figured I'd tell the tech on March 29 about this weird appt on April 3 and to cancel it. March 28 got text confirming March 29 appt before 10:00pm. March 29 got text confirming dispatch of tech Yoandy. It was drizzling for a few minutes and I was told maintenance could not be done due to rain and it was never performed. I called and rescheduled for the following Sunday, April 5, and after a minute or two they confirmed it popped up in their system as an appt on the schedule. They never mention an existing April 3 appointment in the system so I figured it was no longer an issue. April 3 got a text to confirm the not-wanted appt for that day and texted back "no, I have an appointment for Sunday the 5th." April 3 at 9:25am a text message said a tech was dispatched and I immediately called to say no one was home, did not want April 3 visit but wanted to keep my Sunday April 5 visit. AI bot confirmed exactly what I said "cancel today's appointment but keep April 5 appointment. Got it." Came home to the tag on my door saying the tech came to the house and no one was home and he left. April 5, of course, no one showed for the confirmed Sunday appointment, despite waiting all day yet again. 4/28 Scheduled appt for May 1 between 6:00-10:00pm. No one showed, was not notified again. May 2 scheduled visit before 5:00pm. Kept texting for ETA to find after 5:00pm the visit was rescheduled between 4:00-8:00pm as they were running behind. At 8:34pm I texted ETA to find my visit was magically reschedule for the next day, May 3, between 8:00am-12:00pm. May 3 fayyaz from delair showed up and performed some maintenance. He was told to tell me since "I missed my April 3 appt" it was going to cost $ for my already prepaid visit, I explained the previous problems with scheduling and he made a call and I was not charged. After doing some maintenance he said I had a leak in the coil and it would be ~$3500 in labor to fix/replace. I said I didn't have that $ available at the moment and I bought the unit from Delair a few years ago, sad to hear about the leak, I'll call to get it fixed asap. Since the time he left the unit has been running 24 hours a day and not cooling the house. It was working properly up until his arrival so I did not understand, and it was not made clear, that this suddenly meant "if you don't fix it now you will not have any AC since it has been working fine even this morning." After a few days of obviously no cooling with the unit running all day I felt I needed to speak with someone to clarify if something was missed during that maintenance or if I misunderstood something so I scheduled another service visit since it was working prior to most recent svc visit. Saturday May 9 appt scheduled before noon. 2:00 text said running behind schedule. 5:00pm text said Yoandy was dispatched to my home. Never showed. I thought I was still patiently waiting so at 7:11pm I texted ETA to get "our records show today's service visit has been completed". No one ever came to my home. Scheduled May 10 svc visit between 1:00-5:00 that delair changed to between 4:00-8:00pm and at 8:40pm I texted eta and was told I was still on the schedule and thank god John showed up around 9:00pm and was very informative giving me more info than previous visit and confirmed it will not cool the house until I spend $4k to repair the unit that was only a few years old purchased new from delair (carrier unit). Previous AC unit lasted 20 years so it's sad to find that I'm on the hook for thousands of dollars on a relatively new AC unit. Also their system had not been updated to reflect the visit from the previous week so there were no notes or photographs for John to refer. Of course they had a note in the system that I had missed my April 3 appt (the one I did not want or need and tried on three occasions to alert them of this). The only previous notes were of a September and November visit but nothing of the appointments they did not keep or "completed" when no one visited. Very disappointed to say the least. read more

We can go ahead and file this under a misunderstanding - Brad their general manager reached out to me personally and made it right. Dwayne their service tech was top-notch professional quick. Thank you, Delair! read more

I can't get lower than 1star. I'm still sitting here waiting for them to show up appointment made April 21 for the 29th between 8-12! I'm available I call at nine. They say I'm the 2nd one on the schedule - after 12 I get a text still running late be there by 4 it's now 5pm no show. I get another text saying since "I'm not available" let's do another day. WTH !!! Unbelievable nasty I've had 3-4 full new AC done w this company at various homes and this is how I'm treated. Disgusting This company was good back when family now it's owned by who know out in California who do not care. Run from this no show company!! read more

Once again I'm having problems with my "new" [installed in May] HVAC unit. About a month ago I had to have someone come out. Apparently there was a leak in the freon line- the technician showed me a photo he took that had a heavy layer of frost. Today, the thermostat is showing the same message that led up to that problem. I called and they could not send anyone out tonight. They gave me a Saturday appointment (2 days later). I called back to change the appointment to Friday (since I have to work on Thursday). Now, it gets ridiculous dealing with with their AI system. The AI "agent" told me that the technician had ALREADY been out for that appointment!! Am I living in a time warp?? Instead of moving the Saturday appointment to Friday, I had to make a NEW appointment. Terrible service! read more

I see many complaints here on very similar issues. I have so many from the past year, year and a half. This company was great at one time, then they sold to a capital Investment Company. Downhill ever since. This place is not worth my sanity. They will literally make you crazy. Now they have a new AI phone system that is randomly adding more issues. Common issues include overpricing items installed, not having all the parts when doing an installation of units, so it sits for months 'waiting for the part to come in' then more waiting for a tech to show up at the appointment time. Which were mostly NO SHOWS. Never letting me know they weren't coming just to find out they didn't show because the part wasn't in yet. Um ok? But you scheduled me and I waited. Finally showed up months later to complete the job. Charged $2,000, was curious how much the unit actually cost, looked it up, it was a $600 unit. $1400 in labor cost??? Currently, went through another round of customer service holds, getting cut off, scheduling NO SHOWS, showing up on a random day I didn't have an appointment, told them to just go ahead and do the job, just to watch them pull away from my house when I thought they were going to do the job, apparently they scheduled me for services I didn't ask for or need, randomly rescheduling service NO SHOWS to a day I never agreed to nor was available. On and on. Not sure what is going on there, but it is a mess. I feel bad the employees sold out to a rotten Investment Company. read more

Tremendous overcharge for any work you ask for. Paid $300 to clear a condensate line (ok, fine) - the float switch they installed had gone bad - quoted $375 to replace it (this is a $30 part that takes 10 min. to replace - just did it myself Run Away! read more

I've only had a brand new 6 ton unit for 1yr and 10 months and the unit is already freezing. it only cools/hear 1800 sq ft!! we paid $12,000 for this unit there is no way that it should be freezing up. we haven't even hit the summer months yet!! Do not buy anything from this company!! read more

I fell for the $49 tune up. Simple. I went to work and left my husband to be at home. Tech came. I was told I needed a new capacitor. I was informed it was a bit rusty. OK. Came home and husband told me he paid $49 for the tune up and $374 for the capacitor. The tech was already here and the capacitor costs $22 on Amazon. We're both 80 and trusting. Price gouging Senior Citizens? Date of service 2/13/26 Donna M read more

We've been without AC for two days. Called DelAire to set up an appointment for service. Three times they failed to show up even after stating we were on their schedule. We sit around all day waiting for them then they text us to say they cannot come out today. There is no chance in hell will we give them our business. read more

This company is a total joke. They never show up for scheduled maintenance. They always cancel their appointments. Looks like I need to do a chargeback like everyone else did. They use AI to answer calls. read more

Del Sir failed county inspection c2 home inspection x2/ home inspector needed to return to trí spect due to poor documentation thst Del Air did not make repairs/ couny inspection failed over à 7 month period Del Sir never paid county for permit allowing à lean on my property / Del Air begrudgingly made final repairs left with no photos nor documentation sent to county to clear lean making settlement difficult / the process was long arduous annoying Sy the sheer amount of failures in their process work and lack of responsibility toward the Customer . They allowed the custome to do all the heavy lifting read more

New review Del-Air installed my AC when my house was built, and I've had nothing but problems with it since. They already replaced the fan and motor once, but the same issues came back, and now a technician is telling me the fan and motor need to be replaced again. Makes me wonder if the job was ever done right in the first place. On top of that, calling them is a headache -- you get bounced around between departments that don't seem to communicate, and no one seems to have answers. I've used Del-Air before at a previous property, but after this experience, I won't be using them again. read more

I've had nothing but issues with my a/c system since it was installed a few weeks ago. I chose to upgrade my older builders system (Goodman) and went with Del-air because of the value and what I was told was quality work. Well, two weeks later and FIVE TECH VISITS later, my home is STILL without A/C even with this "new" system, and every tech tells me something new is wrong with either the thermostat or the zone board or the wiring. Really?!? Just fix the system! I should not have to call, retell my issue to some random phone person, just to have them yet again offer me the service plan and know nothing about my issues, and then shout for someone to come out to again try and correct the issue for A BRAND NEW SYSTEM! Pathetic! read more

I had new Courier Home AC installed by Del 7 years ago, Good install, fair price, no upsell. Since then I called on them for annual service and I pampered the unit as well. In Dec 2025 on service call they said I needed a new capasitor $500 they installed and tried to upsell/pushed a lighting surge protector - $1400. I found one at Lowes for $250! Passed. Yesterday unit quit cooling and I call for service. They sent a tech guy AND a SALES rep. Said a repair was too costly (a leak) and I should replace whole unit for $15,000 to $25,000. 3 times what I paid for the unit 7 yrs ago. Said my Couirier unit, which they installed, was a faulty brand. Used to be a family company upfront solid service, now corporate greed. I trused them, never again. read more

Del-Air: Your technician will be there between 6-8pm. Me at 9pm: Are you guys still coming? Del-Air: Oh yes, we are still coming. Me at 11:30pm: Are you still coming? Del-Air: You're next in line. Me at 1:30am: Are you guys still coming? This is the worst customer service I've ever experienced. Del-Air: We'll work in an ETA with a call back. Called them back at 3:30am to cancel. I'll call a company tomorrow who will actually show up. read more

Twice in two weeks, Del Air left us with non-functioning AC for 24 hours in the heat of the day. We are elderly and disabled. The 24/7 emergency service advertised on their website means nothing. They simply do not have the resources to service all their customers. Del Air installed our Franklin HVAC 3 years ago. It should not be letting us down. read more

o. April / May - installation - $18,000 WELCOME TO THE FAMILY o. Received instructions for inspection but DA refused to follow them. Asked to speak with a supervisor. Asked for the name, Scott. No call back. o. Called the salesman who said he'd take care of it. Two weeks later and nothing. Called salesman back and he couldn't remember what I needed. I ignored the situation. o. 4 months later Del Air calls wanting to close the permit. They ordered the inspection. o. One month ago unit not working. Tech replaced a board $1400. o. One week ago unit not working. Called to report and scheduled appointment, window 4:00 - 6:00. Made it clear I would not be home until 3:30. Tech arrived at 2:30 - Mercedes "he waited 15 minutes". Had to call again, tech arrived 5:30. Ordered part. o. Part in called to schedule appointment. Mercedes transferred me to parts department. Held for 10 minutes then called back. Lady transferred me to Elizabeth and held with me until she was on the line. o. 3 visits from Andrew, replaced a part, not working. Replaced same part that was replaced last time, not working. Said we're back to square one. Del air will call to schedule someone else out. o. 1/13/26 Next morning, 10:30, no call. o. I'm calling management. Called local number, Mercedes again. Asked to speak to manager, want the name. They're all in the field not sure who will be available. I want a name. Held for 8 minutes. Alex (Mercedes did not know last name) will call when he gets out of a meeting. 11:11 am. o. Called back and selected option 5 to escalate matter. Genesis placed me on hold to get someone. Michelle is trying to get a manager, they're all in a meeting. Should get a callback in 20 minutes. Don't know who will call, no name. 11:22. o. 12:33 called Del Air again, no manager call received. Mercedes trying to get someone, on hold. Managers are in an all day meeting but one will call you back today. Mercedes then read notes on my account and saw someone was supposed to call me today about my ongoing issue. NO CALL. I want to speak to a manager NOW. Mercedes someone will call you back after the all day meeting is done. No idea when that will be. The meeting is far more important than the customer who has had no heat for over a week. o. 12:47. Chat with us. Asked to speak with a manager now. Chat response, this service is only for booking new appointments. o. let's try posting a review with all my notes and see if this get someone's attention. read more

Regardless of how desperate you are for help, I STRONGLY recommend against calling Del-Air and letting them anywhere near your AC. Over the last 10 months of our 1 year prepaid maintenance contract for them to service 4 properties and more than 10 units , we've had a number of complete missed appointments, no shows, guys showing up for an attic job without a ladder ..leaving to get one and never coming back...misdiagnoses causing leaks in our building and property damage, rude reps arriving at night telling us they "don't want to be there" and will "only repair it if the problem is simple, and so much more..." Today's probably takes the cake though. Recently, Del-Air cancelled two scheduled maintenance appointments at the last minute (one was really a "no show") because our "filters are special and on order." (They're not that special; ACE in both Clermont and Groveland have them). After weeks, two Delair trucks showed up and "did maintenance." Two of our units are in guest houses we don't visit daily. Three days later, we found brand new ac filters sitting out on the front porch and one unit running with no filter and another unit completely dead with no filter. No response at all from Del-Air yet. This is after having spoken with at least 2 del-air executives, being promised only their very best, and having "vip status." Imagine how well they take care of "regular" status customers ??? read more

Del-Air - review score - Heating & Air Conditioning/HVAC Near Me - Clermont, Florida

I wanted to write a review specifically for the service tech Will. I don't know what would have happened had it not been for them sending Will out to follow up on my call. He is very professional, knowledgeable and friendly. He genuinely cares about the customer and fixing it correctly. He did a fantastic job of fixing my unit as well as explaining the answers to every question I had for him. I highly recommend Will and just can't say enough about him. read more

We have been using Del Air since our home was built with yearly service contracts. I called last night and spoke to a wonderful young lady who took my primary contact information for my home and our daughter's home as well. They also service her air conditioner. Our carrier AC unit stopped working last night and I scheduled a repair for between 4-6 this evening. Nobody showed up. Nobody texted, emailed , or called. I was told they were sorry but due to heavy volume they won't be coming until tomorrow late afternoon. I am still under contract till July. Needless to say I won't be buying an AC unit or ever using them again. The service has gone down over the years. So disappointing. read more

They installed a 3 ton Trane unit in 2015 that had repeated issues like 2 evaporator coil failures. Once again my maintenance check turned up issues. Now they suggest this was a problematic unit. Well, YOU sold it to me and refused to help me with the manufacturer or admit there was an issue till now because you want to sell me a new unit. After numerous quotes and an independent assessment I discover that Del-Air installed a 3 ton unit on a 2 ton duct system. I would not trust these guys again no matter what! They contributed to the early failure of the Trane unit through a shoddy install and spent 10 years gaslighting me. Don't trust these guys!!!! read more

I purchased maintenance plan and can not get anyone out to service my air condition. I have been rescheduled 5 times and they were supposed to be here today 6/14/25 between 2-4 and when I called in to see why they didn't show up was told it was Aug. 2nd. I hav the text from them verifying the date and time because I never set the Aug.2nd appointment. I called 2 times an hour apart asking for a call back from supervisor with no response. Horrible company and will not be purchasing the service plan in the future. Lisa & Chris Spitzer 4939 Glen Coe Street Leesburg, Florida 34748 read more

I contacted Del-Air and asked about a free in home estimate. After explaining that I had found an advertisement online affirming such, the rep. avowed that we wouldn't be charged. I had them come over to both evaluate my system and to provide us with a quote; however, what we got in return was a salesman trying to sell us an overpriced system for $28k!! To top it all off, when the assessment was finished, we were charged $100, avowing that his manger was insisting that he collect the money before leaving! This company is a scam!! https://www.bing.com/search?q=does+delair+offer+free+in+home+estimates&FORM=SHOPZR read more

I would stay away from Del-Air. I have had nothing but issues from them. They have been out twice because of high humidity level. First time they said it was the filter, mind I bought their electronic air filter. So I spend 300 bucks on more new filters and it did not fix the problem. They came out again yesterday and still cannot figure it out. They slowed the motor speed and it actually made it worse, humidity is now 70%. Called a supervisor and he told me to wait a week, I said a week, are you kidding me. The humidity level will be 80% by then. Before they messed with it I had it at 65%. Time to find someone else that can actually fix the problem. read more

Worst service I have ever had with a business. They give you two hour windows to arrive, and then don't show. First day, I waited 4 hours. Second day, I waited 2 hours, and the technician just didn't show at all. When I called they said he was running behind (TWO HOURS). I told them I was not waiting any longer. Just a lot of insincere apologies and BS stories after that. Do not use this company if you value your time. read more

Scheduling (call center) gives you prompt card answers. They have no idea what the techs are working on. The tech that finally came out at 9pm was ultra helpful and courteous. But the scheduling needs to be overhauled. read more

DO NOT USE THIS COMPANY They installed a blower motor 1 year ago and it stopped working. I had them come out hoping it had a warranty but it did not. I was told a need a whole new ac unit because my coils are dirty and cause the motor to work harder The techs name was Mikeson Orelus. I had another company come the next day and was told the coils are not the problem. When the motor was installed they put it on too high of a setting which caused the motor to work harder and die sooner. I DID NOT NEED A WHOLE NEW AC UNIT!!! read more

There is not enough time to list what I think could be improved. First this is NOT the Del Air that Central Floridians knew. Bob Della Russo passed away and the company sold to an out of state conglomerate. First...we had a Trane that stopped cooling in late July. We called Del Air and a young lady came out and said we need two parts , (covered by warranty) and that the labor would be approx $750.00. I was required to pay 1/2 up front which I willingly paid. Fast forward to today ...10/24...a few days short of 3 months and FINALLY our a/c is fixed! During this 3 months we went through hell. We are senior citizens who suffered this extreme Florida heat for a month. My husband is 81 with heart problems and I am 76. Finally they gave us a portable unit to put in our bedroom so we could sleep. From the original call we went through 6 repairmen/women and 3 motors and 3 circuit boards and 2 wiring harnesses and countless visits that often ran into the night. My husband stood in the garage more than once until after 10 in the August and September grueling heat. You can call them 100 hundred times but the calls are not handled locally. They now use a call center. They pull up your history and say someone will call you but they never do. I could go on with this dissertation for 10 more paragraphs and it would not do justice to the indignities, the stress, the lack of communication so.....my advice is stay away! They aren't the same. read more

Del air is scam. I have been going back and forth with them to get my money back for a service they DID NOT PROVIDE and ended going with someone else. This was in February and even though I have spoken to multiple people and numerous chats they still won't refund me after explaining the situation and the reps are understanding and tell me that they will take the steps necessary for my refund it never happens. THIS COMPANY IS A SCAM! read more

I wish I could give a negative star rating. The worst service provider ever. They installed 2 A/C units in my home and signed me up for a 10 year maintenance plan which i pay for monthly. They don't provide the service and when the units fail it's never a "covered part". They constantly cancel appointments or never show up. I regret I didn't do better research before I used them. read more

Did an outstanding job today. They were very clean and explained the system to you . I am very happy about the service I received today

I have been without AC since Saturday and have a newborn. Del Air came out day of one hour later than then the window with no communication of being late. They diagnosed the problem and we waited until Monday to confirm the price. I had to call ALL day Monday did not get an answer on price and timeline. It wasn't until an escalation report was filed that someone finally returned my call Tuesday afternoon. We were told the part would arrive Thursday or Friday but be given an update on Thursday. Thursday around noon I began calling again ALL day because no one would give me an update on the status of the part. I asked for the technician who assured me he would be available by name and he never returned my call. Management should be embarrassed by their employees lack of communication and responsibility. It is absurd that no one can give me a simple update on the timeline. We have a newborn and need to make arrangements for every day we don't have AC. This is the worst experience I have ever had with a company and it is due to the lack of communication. read more

Felix Vasquezz was here at my house today to do a maintainer and cleaning. His customer service was spectacular. He was extremely knowledgeable and even answered my questions without making me feel clueless. His whole persona made me feel safe due to me being all alone at home. I strongly recommend Felix and Del Air. They never disappoint!! read more