!DIEZ PUNTOS! If your looking for a company that knows their business and always responds for emergencies - This IS your Vendor! Sign up for their Service Membership Plans ~ you won't be disappointed. Better than all the rest - Two thumbs up! read more

I really wanted to like this company. I really did. My A/C went out over the Fourth of July weekend (of course). Not only did they answer the phone on a Sunday, but scheduled a technician to come out the next day. Awesome! The technician arrived right on schedule, was very pleasant, and determined within seconds of hearing the A/C turn on that it must be the capacitor for the compressor. I've dealt with capacitors a lot in my life as an electrical engineer, so I knew that that should be a cheap fix. Chinese A/C capacitors sell for $25 on Amazon, so even with a small, local company mark-up I was expecting to get away with maybe a hundred bucks, plus the $95 service charge for coming out. To my surprise they charged me $420 for the capacitor, so with the service charge I paid $515 for a capacitor that Amazon sells for $65 (US made, not Chinese). I believe that at this point, the company is taking advantage of customers when they otherwise have to live in 95 degree heat, and I cannot recommend this company at all! read more

Don't do business with these people. I paid for yearly service and all that happens is I need repairs after they show up. Switched to a new provider the same week of the "Cleaning" and there was oil everywhere in the unit? why, how?? and the filter was filthy not remotely cleaned. It did fail within a week of them showing up like usual. Stay away I know a lot of people like kalos however since not using them my ac actually shuts off now instead of running 24/7 because the proper parts have been installed, not the cheap chinese trash parts they charge 11x for. I have no doubt by not using them my electric bill will halve next month... it costs to much to use this company stay away. read more

Our air went out today and I called Kalos, Cameron came out and was super professional and fixed our problem quickly!

Had great experience with Kalos A/C service last week. Alfonzo was very knowledgeable in diagnosing the root cause. He was helpful in checking out heater and air flow as well. Then Justin and Yulin came at a time that worked better for me. They even fixed a screeching noise after replacing the AC motor. Greg in the office also acknowledged a promotion Kalos was running for the fall season. Highly recommend Kalos being honest and their technicians being professional read more

I used Kalos Services for my Lanai AC install, and just last week signed up for their Service Membership Plan. Well this week my house AC stopped working. I called Kalos and they sent a Technician, Elijah. He found a frozen coil due to a blower motor failure. He replaced the motor, thawed the coil and tested for Freon leaks. He was so friendly and answered all my questions. You can tell he loves his job and the company he works for. I have dealt with other Kalos Technicians and they are all professional, friendly and knowledgable, and great at explaining what they will do. I recommend them to all my neighbors. J.F. Harris read more

BEST in the business. I have them care for four of my properties and they have NEVER let me down. They even care for my personal residence. When there is an emergency they ALWAYS respond almost immediately which is important to my tenants. read more

Well it seems like an easy enough task for me to replace thermostat for the AC. However I managed to trip a fuse inside the AC and knowing it was bigger than I could handle I reached out to no less than six HVAC companies. Kalos was the only ones to respond positively and give me clear expectations of time, cost, and checked in every step of the way. Jacob, the technician, was beyond professional, humorous, and very good-natured. He solve the problem and manage to install (correctly) my failed attempt at the thermostat. I'm happy to be a new customer with them and look forward to many years of quality customer service. read more

This was a review about their competitor Del-air, but I thought I would also post it under Kalos so people can read the story and support honest business like Kalos. Our Carrier 5T unit was originally supplied and installed by Del-Air, so when we moved in to this house, we bought the annual service package from Del-Air. When we had problem with our A/C, here is what we experienced: 1) It took couple of days for Del-air to send somebody to check on the unit in the hot summer; 2) Del-air tech finally came and spent a long time checking the unit and told us the compressor is bad, it's 8 years old, we would be better off buying a new one, even we had paid $300 for the annual service, we still paid $100 for his "diagnosis", and made an appointment with their sales; 3) Luckily we then called 2 other companies to give us a quote so we make a more informed decision. The 2nd morning, a salesman from another local contractor Kalos took a look at our unit, in less than half an hour he fixed it, turned out it wasn't the compressor, it was just a loose connection. This salesman from Kalos didn't charge us $100 for diagnosis, he didn't charge anything, he fixed our unit and told us there is still life in our Carrier unit. 4) The Del-air sales finally arrived, we told him the whole story, and asked for $100 refund, instead he just kept on pitching us to buy a new unit from Del-air, and if we buy a new unit, he would write off the $100 "diagnosis". This is the whole experience we had with Del-air is so bad, made me appreciate Kalos' honesty and technical capability. I work for one of the large commercial A/C manufacturers, I know how important installation is to air conditioning. Kalos does not only operate with integrity and honesty, they also get very good technical people, even their sales manager can fix a misdiagnosed compressor failure problem in no time, that's amazing. A big kudo to Tyler who visited my house yesterday, we really appreciate it! read more

We needed a new HVAC for our home, so we called 5 companies for estimates. Out of all of them, Kalos seemed to be the ones that had the least "pressure" to select a certain type of heat pump. Actually, we had Ronnie stop by, and he went above and beyond to make sure our originally diagnosed problem was what was actually wrong. He even made himself available on the New Years holiday to answer our questions over the phone after stopping by for the estimate. We were needing to get a system put in soon, as we were without a working one for around a week and a half due to the New Year and places being closed/inventory being short. They offered to put in a new blower motor for us to get us going until a new unit became available, but we decided to go with a larger, more efficient system that was available at the time. They were prompt with showing up today for our install, and the two installers couldn't have been friendlier. Overall, it was a great experience, minus the spending more than we initially planned, but I'm sure we'll recoup some or most of that with electricity savings and rebates from Duke and the government. If you're looking for an honest company that will go above and beyond to make your home comfortable while you wait for a system installation, (if you have that problem) I would give them a recommendation without hesitation. Plus, it's nice supporting a smaller, local company that does a thorough job installing, cleaning up afterwards and making sure everything is operational before leaving. I'm glad we chose who we did. read more

We've had the Kalos preventative maintenance service. We've found them to be very helpful, friendly and professional! In fact, we've recommended them as a trustworthy AC service to friends who were looking for a fair priced and honest company. They came back and said we gave them a good recommendation. We've been happy with their services, and so far, we've had no issues with our AC thanks to their tuneup service! read more

Zacks crew did and amazing job and were professional. I appreciate their cleanliness and excellent work ethic.

Professional and fair people to deal with . Explained issue with Ac components and explained readings and what was needed to repair . I would recommend Kalos Services for your Ac installs and repairs read more

KALOS did a very professional job installing my new air conditioner & heat pump. The technicians were knowledgeable & a pleasure to talk with. A special thanks to Tyler Claerbout for organizing everything & he too was a pleasure to talk with! KUDOS to KALOS !!! read more

New unit works great. Service and response time is excellent These guys go above and beyond and work up until midnight!

Another quick update to my previous review. Due to a difficult 2018 health wise for me, we managed to wait too long to have Kalos clean our wall units, so the blower wheels needed to be removed and cleaned, an extra $174 each, to make a total of just under $450 for the service of our mini split converters. I am beginning to suspect that maintaining this Mistsubishi system might be more expensive over the long haul than a more conventional central a/c unit, but I really like the setup, with its ability to provide both cooling and heating, so while I may no longer recommend it as a system to others, I am satisfied with it for our situation. read more

They did work for me replacing a ten foot section of air duct. Now the duct is broken open and the condensation is leaking water on my ceiling. I called to see if they would back up their work and they refused. They said they would come out and look at it but there would be a "trip charge" just to come out. They seemed like such a good company but I won't recommend them anymore. read more

A Kalos salesman came to see me. Waste of time. The guy that showed up had no idea and was unprofessional in the field. Too many layers of sales and support and they got lost in between. Kalos is not efficient and expensive, much more expensive. There are better options out there. read more

Kalos installed a new Carrier AC heat pump in my house 2 years ago and the blower motor died this week. It has a 10 year warranty but you can't get replacement parts unless you use a licensed contractor. So, even though I easily replaced the blower motor with a part I bought, Carrier won't send me a replacement because I'm not a licensed contractor. And Kalos wanted to charge me a total of $450 to do the job, that took me less than an hour. First had to send a guy out to diagnose problem and then order the part from Carrier and then come out and install new part. What's that a week later? It's 93 degrees outside. So, I spend $5000 for new system and just 2 years later another $450 to fix piece of crap Carrier unit. You'd think I could bring them the defective part after I uninstalled it and they could get me a replacement, but then they wouldn't make any more money off me. I feel like I'm back in Massachusetts with this kind of service. Thanks for nothing Kalos. I'm SURE I can find a company that knows how to treat their customers right. read more

Kalos installed our HVAC unit 4 1/2 years ago. It is a Carrier unit. It has worked well and the service by Kalos has been good. Today the technician came to do a routine annual maintenance on the unit. Unfortunately, the unit needed a new capacitor. The tech said it would cost $210 to replace the part. The unit is under warranty by Carrier, however Kalos said the part they were replacing was made by another manufacturer but is ordered through Carrier (probably in China) - it is not a Carrier part. I asked why I had to pay $210 for a part that was under warranty. Kalos ' technician and a manager by the name of Buddy said that if they honored the warranty they would have to charge me more than $210 for them to re-order another capacitor from Carrier which would take apparently a lot of manpower to do so on the computer AND it would have to be charged off to me. I have never heard anything so ridiculous. What is the point of a warranty???? read more

Great service! We got to service our AC, water heater, and dryer vents all at the same time.

I recently had my complete AC system replaced. Kalos was neat, best price and best service. Their representatives were a shining light compared to other companies. Their iinstallers showed concern were extremely neat and followed through after the install in cleaning up every little bit dropped on the floor. I highly recommend Kalos for your AC needs read more

Horrible service. Technician screwed up my compressor when charging it and they refused to replace it. Very inexperienced service tech that does not know what he is doing, Will NEVER use them again! Aggravates me even whenever I see one of their trucks! :-( read more

We have taken the maintenance services this past year since our Carrier System is now 17 years old. Kalos has been excellent in preventive and helpful services and cost is reasonable. When our system dies we will use them for a new Carrier system. read more

I highly recommend this company I am a renter of a condo downtown orlando and my owner has been using them for years I've had a few AC problems in almost 2 years living where I'm at and of course it always happens on the weekend or after hours. Never a problem!! They come out and problem always fixed with in 30 mins of arrival, boys are well prepared to fix anything and always super polite and professional. Thank you Kalos for always being there when I need you! read more

I rarely post reviews but I decided to do this one as the service and price were outstanding. I have used Kalos Services for a couple years now after ditching my previous company for giving us a 5 day estimate for a repair to our A/C unit 2 summers ago even though I already had a maintenance contract with them. I called Kalos and they came in 2 days even though I had never used them before and they made the repair quickly. I switched to them for my maintenance contract and have been pleased with them ever since. I recently had to have my unit replaced and Tyler from Kalos gave me a great price that was quite a bit cheaper than I expected, that was on a Friday and he said they could complete the job on Monday. I was also thinking about replacing my hot water heater and Tyler said they could replace my hot water heater at the same time for almost $500 cheaper than if I had it done separately so I had that done also. They showed up Monday morning as promised and completed all the work that day. Brandon, Cisco, Nick and Bodi were all very friendly and professional and I am completely satisfied with Kalos Services and highly recommend them for your needs. Tyler was also very professional and friendly, thank you Kalos Services for an awesome experience! read more

Not for nothing, but I've been impressed with the attention to detail and great service Kalos Services, Inc. Has given my home. They have replaced things that were not in the service agreement at no additional cost, they have crawled thur my attic to assure every vent is leak free and lived up to there promise of quality service. Compared to many other AC companies I've dealt with in the pass, they have gone above and beyond and are worth every penny. No cutting corners with these guys. Highly recommended. read more

See all

A very disgruntled and annoyed "ex-Kalos" and never to use agian customer. Think twice before using these people - what they say and waht they do are very different! Being new to the US way of things, we were advised to always be careful when selecting a trustworthy and reliable air conditioning "expert". Our air con failed in mid-Septemebr 2019. We immediately called Kalos (who we had used in the past) and they despatched an engineer (plus a trainee) the next day. After much deliberation and scratching of heads, the diagnosis was that we had a small but constant leak coming from the inside of the condo unit. The engineer offered to top up the refrigerant, at a cost of over $400, advising that would see us through until the $1,900 plus labor work was undertaken......yes the quote was that much! The very next morning, we awoke to no cool air and a fan that sounded like it would take off any moment. We immediately called Kalos. Anoher engineer was despatched.....same day! His diagnosis was completely different to the first visit and the $400 of refrigerant had all leaked away (yes, in 24 hours) as the leak was actually outside the property. The first engineer had failed to locate the major leak and seemed to be only concerend with the uplift in fee that he was asking me to pay. The second engineer advised that the part ordered the previous day by the first engineer would not do anything to rectify the problem and he cancelled the order...... We rightly tried to contact Kalos on several occassions to discuss this but amazingly, the famed customer servce they claim to offer had (like the refrigerant) all but evaporated. As a customer, I feel extremely let down and misled. The ultimate repair that was needed was undertaken at a much lower cost than the Kalos estimates - leading me to believe that I was the attempted victim of profiteering. Thank goodness my HOA stepped in to rectify the problem directly (with another air con provider). read more

I am very, very pleased with the work Mr. Nathan, the Lead Electrician of Kalos Services did for me. The work was the replacement of two ceiling fans and two light fixtures in my house. Mr Nathan and his assistant (I think his name is Andrea) did an excellent work. The installations of the ceiling fans and light fixtures were done very professionally, quickly and neatly. My wife shouted with delight when she came back and saw the good work. Now, let me talk a little bit about Mr Nathan and Mr Andrea who did the job. They are very patient and smart gentlemen. I observed that when they were trying to take down the bad ceiling fan in the family room. It was really a challenge, but they came up with solutions that led to a successful dismantling of the bad fan without damaging the ceiling. I was really impressed with how they carefully installed the fans and light fixtures. Mr. Nathan loves his job and loves helping people. I can sense in my spirit that he is godly man. Mr Nathan and Mr Andrea are friendly and humble guys. May God bless them. Kalos officers keep to their promises. Mr Nathan came back a couple of days later, as he promised, to fix the cover of the light fixtures (they were broken in the cartons when I bought them). The work was neatly, professionally and quickly done. The cost was very reasonable. I do wholeheartedly recommend Kalos Services, Inc. to anybody who wants a very good job done for him or her. God bless Kalos services and its team. read more

I give a Halo to Kalo's! Best air conditioning service I've ever had! Showed up within 30 minutes when my air quit on a hot September day. Courteous, professional, expert, friendly service. Safety is practiced. Pay no attention to the one negative review about the sales plan - all other reviews of this company are a well-deserved five stars. They have all levels and explain it well. If you want, you can just call them once a year, schedule in advance for $95 once a year maintenance, which is very reasonable I think. They have a twice a year plan that offers more and costs more but I did not choose that plan. They have the best original "phone waiting music" if you have to hold that I have ever heard, so they think of everything to be considerate to their customers! read more

Awesome service, great and punctual people. Very respectful and they go out of their way to do a good job.

Kalos is a great company to deal with. The employees are all very polite and knowledgeable. I just had my dryer vent cleaned and I would recommend them highly. It is vented thru the roof. The gentlemen who did it wore booties over their shoes and even took my dryer hose outside to get the dust off of it. They go on the roof and check the vent up there. Great company to use. qovbeh-cyXfex-2pufxu read more

Kalos has a great team and excellent service techs. They came to fix some issues with my HVAC system and both times we had a different person service our home. Both of them were excellent in customer service, knowledge of the system, and very polite. I recommend Kalos for anyone that needs HVAC services. Keep up the good work! a read more

Excellent company to deal with, very responsive ... had our a/c replaced, the work was done in a very professional, knowledgeable and friendly manner. The team showed up on time and did an excellent job, they went over everything with us and the cost was exactly what the estimate was. Very satisfied customer and plan to use Kalos on a regular basis to keep our a/c in top shape. Call them ... you won't be sorry! read more

Our AC stopped cooling on a Sunday afternoon. Kalos was prompt, supportive and professional. And this was on a Sunday! Our system was more than 20 years old and beginning to fail. The Kalos service team quickly provided a full proposal with options to choose from. There was no sales pitch, no pressure, no up-selling . We are very pleased with the level of professionalism and communication both with the techs and home office. Kalos now has a long time customer with us. We'll definitely be sending our family and friends to Kalos. One more thing. With our system being so old, we received a new "smart" thermostat. I don't like having to figure out new technologies. Tyler picked up on this and handled it all including the sync to my phone. There was nothing left for me to figure out. He patiently stayed until he saw that I knew exactly how to work things. And he did this after nearly 9 hours of hard work installing our system in 98 degree heat & intermittent downpour rains. Great people. Thorough service. read more

Good experience overall. Excellent planning, communication and an on time arrival for the appointment. The technicians very friendly and knowledgeable. Very thorough service and assessment of our air-conditioning system. Only disappointment was the service ticket being a written paper document which lacked my requested evaluation of our attic insulation. read more

Today Kalos came again to finish the job that could not be finished Friday because of darkness. Once again the were professional and thorough. The repairman, Jeff , was like Mike, a complete professional. Thanks Kalos. I am you new loyal customer. read more

The best company in Clermont, fl. Technician were professional, knowledgeable and did an excellent job. Sales and customer service were personable and answered all our concerns. I would recommend this wonder company. read more

Great service and on time. Came out same day I called. Technicians were very friendly, knowledgeable. I use them all the time. Great company!! read more

I'm going to echo what someone else said, stop reading reviews and just call Kalos. I had an issue with my unit icing up, and their service tech, James, found the problem, my fault, I had knocked a wire loose cleaning the unit and misplaced it. He also checked everything else out and it only cost the $75 service charge. He also mentioned that we should always run the unit on "auto" and not "fan" and explained why. The next day, I found that on auto the unit wasn't turning the blower off. Another tech, Bert, found that a relay was sticking and there was no charge for that second service call! Both of these techs were SUPER! Explained everything, all my options and costs, and put on no pressure. Excellent! read more