To: Business Owner
First, truth is a divine attribute, the first thing I was taught was to tell the truth. Why? Because no matter what the consequences you only must do it one time because there is nothing to cover up.
So, to address your response to my post let's start with the truth:
1st time taking boat to Dekalb Marine for repair.
1. I brought my bought to you and your initial diagnostic test according to you
was minor corrosion on some wires, you clean the wires, and the engine
was running fine.
a. You ran it for several hours and have video to show that the problem
was fixed, and the engine was running fine.
b. You call me and I immediately came the next day paid $217.00 paid
the bill and took my boat home.
c. You never mention to me on the initial repair of any other potential or
existing problem with the motor firing or its ignition system needing
any other repair.
d. You never mention that the electrical wires were severely corroded.
e. You did not start the boat up to show me it was running when I picked
it up.
2nd visit because engine was still not starting.
2. I brought the boat home and approximately two weeks later I decided to go
fishing and I attempted to start the boat as a safety precaution before I left.
The boat engine was again turning over very strongly but it would not start.
a. I brought the boat back immediately and explained to you that I had
the same problem with the boat not starting.
b. You kept the boat another two weeks and finally called and said, I
that a stater or now trigger part in the ignition system under the fly
wheel needed to be replaced.
c. You stated the repair would be $600 plus dollars.
d. I stated that because it seemed there was a misdiagnosis the first
time if you would consider giving me credit some credit toward this
repair and stressed, I would like for you to make the repair, but I
thought it only fair to give me some credit because I had already paid
$217.00.
e. You stated you would but that you were just going to charge me
another $200 diagnostic fee and it would still amount to over $800
plus in total repair cost.
I then informed you that I was a disabled veteran and on a fixed income.
3. The only time I mentioned anything about being a disabled veteran and
senior citizen was in my initial post.
a. Since you did not have any knowledge of me being a disabled
veteran or senior citizen until my initial post "you could not have
offered me discount because of that because you had no knowledge
of my military status or age".
4. The statement I felt the discount you offered because I was disabled
veteran was not good enough and I wanted the work done for free.
Now you want to clean it up "We support our veterans and thank you for your service" We hope you understand.
5. This is what I understood.
a. You refused to give me any credit towards a misdiagnosis because
when the bill was paid in full, and I was told the engine was running
fine your response was "I will just add another $200 for this
diagnosis and you are going to still be out of $800 plus dollars.
b. I emphasized I would like to do business with you and have you to do
the repair if you consider giving me a credit from the previous repair.
c. You started rattling off about folk always want something for free and
things are tight.
d. I stated you know nothing about me or my financial situation.
e. You walk off and left Thomas an employee to finish hooking the boat
up.
I am completely amazed at your final fabricated response. "We support our veterans and do offer a discount but there is no possible way we could stay in business if we offer our services for free to all veterans" Thank you for your service "we hope you understand".
Believe me, I understand how you are fabricating your version of the incident to clean it up. So, we will let the court decide.
We will see each other soon.
PS. I will say this to their credit PJ and Thomas your employees were courteous and professional and the only thing I regret is having to drag them into this because of your unprofessional attitude and business practices.
Regards,
Mr. Luther Robinson read more
