I would encourage anyone considering Jason Taylor Moving to shop around and compare other companies…read morebefore making a decision.
I had previously seen a complaint about the company on Nextdoor, although there were also several positive reviews. Based on their availability and the good reviews, we decided to move forward with them. Zane, our salesperson, seemed like a genuinely nice person, and I will say that their pricing was comparable to other companies.
I have waited several months to write this review, hoping we could resolve everything and ultimately share a positive experience. Unfortunately, we are still waiting for a resolution regarding our local move in March 2026.
Unfortunately, I cannot recommend Jason Taylor Moving based on our experience. One of the movers did not show up for work, leaving the crew short-handed. The lead mover was great, but the rest of the team did not meet the same standard, and we experienced several issues as a result.
Multiple pieces of furniture sustained nicks and chips, and there was significant damage to the drywall along the staircase walls. We chose to submit claims only for the wall damage and the damage to a large, heavy armoire that was banged against the walls while being moved upstairs. We did not pursue claims for the smaller cosmetic damage to our other furniture. I included just a few photos to give you a clear picture.
The wall repairs required multiple attempts. The repair person was a very nice man, but the initial repair was poorly done, requiring him to return. Although the second attempt was better, the walls still have not been restored to their original condition. At this point, we have accepted the outcome, despite the fact that the repairs are not perfect.
More concerning, however, is that we have yet to receive compensation for the damage to our armoire, which weighs approximately 350-400 pounds which Zane was quoting as a much lighter weight based off average lighter armoires. I have sent emails to Zane Dennis, our original point of contact, regarding this outstanding matter. Zane had verbally told us that he would personally drop off a check. That was months ago, and we have received neither the promised payment nor any follow-up communication.
I understand that accidents can happen during a move, and I believe the true measure of a company is how it handles problems when they arise. Unfortunately, the lack of follow-through and the unresolved compensation issue have been disappointing.
Based on our overall experience, I would encourage others to carefully consider their options before choosing Jason Taylor Moving. We had hoped for a much better experience, particularly in how the company handled the damage and the resolution afterward.