Had an "okay" experience buying a car here, but everything after the purchase was extremely…read moredisappointing. During the test drive, the battery was completely dead -- not a great first impression -- though they were able to jump it and get things going. The actual buying process was smooth, and the salesperson (Jane) was the highlight of the experience. She made the purchase feel straightforward and positive but that soon changed once I made the purchase. Unfortunately, the customer service ended the moment I drove off the lot. Not long after purchasing the vehicle, I noticed a slow tire leak. I had it inspected by a certified professional, who confirmed the issue was caused by a cracked rim -- something easily missed if the rims aren't thoroughly checked during inspection. When I contacted the dealership, they immediately assumed I caused the damage, even though I never hit anything, never drove on a flat, and have zero reason to believe this happened after leaving the dealership. Their attitude made it clear: once the sale is done, they take no responsibility. For a dealership that I just bought a $35K+ vehicle from, the lack of accountability and support is unacceptable. I expected better treatment and basic post-purchase care. I would not recommend this dealership. They are helpful until you sign the papers -- after that, you're on your own. STAY AWAY.

Not sure I've had a worse experience at a dealership than I experienced on Friday 2/13/2026. Now…read morethat I read the reviews I can see why the rating on this dealership is so low. The atmosphere is not welcoming at all. Untrained sales force, arrogant and unapproachable management. Beware of this place.

I purchased a vehicle from Don Jackson North on June 10, and unfortunately my experience was…read moredisappointing from start to finish. Before making the hour-long drive to the dealership, I called to verify that the vehicle I found online was actually available. After arriving around 2:00 PM, I spent most of the day being shown and encouraged to look at other vehicles instead of the one I had specifically come to see. No one really took the time to sit down with me, listen to what I wanted, or understand my needs as the customer. Instead, they kept trying to push higher-mileage vehicles with the Summit package, even though I had already made it clear which vehicle I was interested in. I didn't leave the dealership until around 9:00 PM. Eventually, they brought out the vehicle I originally wanted. Overall, it was in good condition, but it was dirty. After I decided to purchase it, they cleaned it, and I drove it home that evening. Another frustrating part of the experience happened when I met with the finance manager. I had already told him exactly how much I wanted to put down as a down payment, but he processed the paperwork using a larger down payment amount. When he realized the mistake, I was so exhausted from spending nearly seven hours at the dealership that I told him not to worry about changing it because I just wanted to get out of there. My biggest complaint was that this is the first vehicle I've ever purchased where the dealership didn't fill the gas tank. I drove off the lot with very little fuel, which was extremely disappointing and left a poor impression. To make matters worse, I had to return to the dealership just a couple of days later so they could complete a recall that turned out to be nothing more than a software update. I don't understand why this couldn't have been completed while I was already there, especially considering I had spent seven hours at the dealership. I do like the vehicle, but the overall buying experience was frustrating, disorganized, and lacked the customer service I expected. I never felt like my time or preferences were valued. I hope Don Jackson North improves its communication, customer service, and attention to detail so future customers have a much better experience than I did.

BUYER BEWARE: Don Jackson -- Where "Fully Serviced" Apparently Means "Good Luck!"…read more My 20-year-old daughter made her first car purchase at Don Jackson Cumming (DJ) on a Thursday. She wasn't replacing a jalopy! She already had a nice vehicle and wanted to treat herself to a nicer upgrade. What should've been an exciting milestone became a crash course in expensive repairs and spectacularly poor customer service. During her test drive, she noticed squeaking. The DJ sales rep (Austin) assured her it was just the lift, nothing to worry about, and the vehicle had been "fully serviced." Great, right? NOT SO FAST. By FRIDAY, literally the next day, someone discovered a horribly corroded battery. The squeaking had worsened, so she returned for an evaluation. DJ's OWN service techs, who initially said, "We don't really work on Toyotas," found that it needed an oil change, FRONT AND REAR BRAKES, alignment, tires, and ball joints (the actual source of that supposedly harmless squeaking). They did the oil change. Thanks, but odd, since it was supposedly "fully serviced." Apparently, DJ defines that phrase differently. We got a second opinion at Beaver Toyota. AND SOMEHOW, THE NEWS GOT WORSE. They confirmed brake pads at just 3mm and extensive suspension work estimated at roughly $10,000. TEN. THOUSAND. DOLLARS. On a vehicle she'd JUST purchased! Apparently, the purchase price was just the down payment on the repairs. I called DJ to ask if they'd make this right. Enter Sean, the sales manager. Within the FIRST 60 SECONDS, he told me "he didn't need a Karen telling him how to do his job." Well, Sean, if expecting safe vehicles and basic respect makes me a Karen, I suppose I'll need the matching haircut. A customer service lesson might help, too. BUT WAIT. THERE'S MORE! My daughter had purchased an extended warranty. The warranty co understandably questioned covering thousands in repairs when she'd driven the vehicle LESS THAN 100 MILES since purchase. They requested DJ send the Used Car Checklist, Used Car Repair Order, Inspection Notes, and Bill of Sale. Simple enough? WRONG. DJ REFUSED to provide the documents. Instead, DJ told the warranty co to bring the vehicle back to them and they'd handle the repairs. So we did. Here's where DJ finally acknowledged work should've been done BEFORE the sale. They agreed to address the brakes, replace the battery, and perform an alignment to "make it safe," admitting those repairs "should have been done." Isn't making a vehicle safe supposed to happen BEFORE handing over the keys? To my surprise, DJ did address those smaller repairs. I believe those items are now in good shape, but after this experience, I'm not holding my breath. Credit where it's due, even when the bar is near the lug nuts. AND HERE'S THE ONGOING PROBLEM: DJ REFUSED to complete the remaining repairs they'd told the warranty co they'd handle. The extensive suspension problems didn't magically disappear. She's owned the vehicle just over TWO WEEKS, and it's spent MOST of that time in the shop rather than her driveway. DJ has yet to take meaningful accountability for the vehicle's overall condition or the unfulfilled repair commitment. I know used vehicles aren't perfect. I don't expect brand new. But I DO expect appropriate inspections, transparency, basic respect, and a dealership that stands behind its word. A 20-year-old making her first car purchase should be enjoying her upgrade, not navigating repair shops, warranty disputes, and a $10,000 repair estimate. My recommendation? TAKE YOUR BUSINESS ELSEWHERE!! Unless you enjoy surprise repairs, complimentary insults from management, and more time in the service department than behind the wheel. DJ, you had every opportunity to make this right. Instead, you've given us every reason to warn others. BUYER BEWARE. Get an independent inspection BEFORE signing anything. Your safety, sanity and your wallet are worth more than a salesperson's reassurance.

Although I did not buy a vehicle from here, I appreciated the time they took to show me the vehicle…read moreI expressed interest in. When I called, there were a few vehicles that had caught my eye. However, I needed to drive them and compare some features. When I arrived, the salesman was ready with the keys. We were able to complete the test drives and give me more info on the vehicles to make me feel comfortable moving forward. Ultimately, I did not purchase a vehicle. But I did not feel rushed. The salesman was patient and informed. He made the experience simple and I will come back to see what they add to their inventory.

Extremely frustrated with this dealership's service department. My Chevy Volt was towed in, and I…read morewas told the inverter and HPCM2 needed replacement for $6,000-$8,000. Parts were unavailable, so I sourced used components, which the dealership installed. They then said the donor ECU's VIN was locked, blamed the used parts, and said they could not proceed. With an outside specialist's help, I completed the programming, VIN change, and security/immobilizer procedures in their parking lot. We got the car running. I repeatedly asked Blake Owens and service manager Dwayne Boyd to explain the $2,050 labor quote. Their responses included "you approved it" and "hours and hours" spent. I never received a clear breakdown. I expect to pay for legitimate work, but I also expect an explanation. The outside specialist suspects the original parts may not have needed replacement. That remains unconfirmed; I am having them evaluated. The car was also filthy at pickup, adding to an already disappointing experience. I plan to file a BBB complaint and consider further action if testing supports unnecessary replacements. Leadership should review the diagnosis and billing and correct any unsupported charges. Based on this experience, I cannot recommend this service department.

Jessie and Preston are the best! Knowledgeable and will not sell unnecessary repairs or overcharge…read moreyou.

we took our Nissan Altima to this repair shop to diagnose and fix issues we were experiencing…read more However when the repairs were finished,$900+, the vehicle was running worse than it had before. In addition, the Service Engine light came on ,which was not an issue prior to the work. We are concerned and feel that the repairs may not have been completed properly and would like the matter reviewed and resolved. Stay far away from this place!

Went in on a whim one Saturday afternoon knowing we had to get a vehicle for our son who was…read moregetting his license soon. Left about an hour later with a great vehicle at a great price. Chuck and his crew were 100% perfect with everything! My family will definitely do business again with Chuck Reynolds!

I bought a car from Chuck 3 years ago. He was really fair in his dealings with me and gave me a…read moregreat price for a 2005 Honda Civic. I really appreciate him and would definitely do business with him again.

We traveled from Savannah to check out two cars at this place. They had good reviews or we wouldn't…read morehave made such a lengthy journey. The car lot was very clean. Everyone we met there was super nice. We worked with Caleb mostly and he was very patient with us. Chris was our original contact. He kept my daughter informed of the status of the vehicles before we got there. Chris was also the finance guy. It wasn't a fast process. It took a few hours to get it all done. The owner was nice and he had the car my daughter wanted detailed and the car looked new. We would go back. They were all very relaxed and there was no Pressure to make a sale Or a decision.

This is probably the first negative review i have ever left in my entire life. i have had numerous…read moregreat buying experiences with other dealerships. however i bought a 2015 5 series from this dealership a few months ago, along with a 2000 dollar warranty that LOOKS and SOUNDS good but covers NOTHING that actually goes wrong with the car. when i came to inspect and buy the car, (i couldn't tell at the time) but the codes had been cleared and it was very cleaned up to look fixed and like nothing was wrong. WRONG i was. upon driving the car for 2 weeks, the drivetrain malfunctioned, alternator broke, radiator broke, several leak codes popped up all at the same time, and it required 7k to fix. ended up just biting the bullet and fixing it only for it to blow up again. BEWARE, they will HAPPILY and KNOWINGLY sell you a faulty car and cost you LOTS of money and headache. The biggest mistake i've ever made in my entire life was buying from this dealership, and i've made some pretty big mistakes

I recently took my car to the Keith Bridge location. I had my tires balanced & my headlights…read moreadjusted. Everyone was super friendly & went out of their way to be helpful. Rodney even found me a phone charger while I was waiting. Best of all, my car is fixed & the pricing was surprisingly reasonable! Not super fast, but worth the wait! I highly recommend.

Don't put off getting the oil changed in your car. Regularly maintained vehicles will pay you back…read morein the long run by lasting many more miles and years on the road! I found you a fantastic automotive shop where the staff is friendly while you relax in their comfortable lobby. Herbert Automotive really impressed me with the best service, quality work and value! They have a free coffee bar for customers! Derrick and Nathaniel were our customer service representatives and they were helpful and allowed us to use our coupon we found online and they gave us an additional $10 off. How kind! The best thing is how unbelievably fast it was to get an oil change without an appointment. 20 minutes and they helped me out by offering additional services. After getting my approval, they put on new windshield wiper blades, cabin filter, and an air filter for the motor. The prices were quoted to me and they showed me the old dirty filters. Best of all the mechanics noticed my vehicle had a leaking rubber boot at the axle area. Which was great timing since my vehicle is within warranty and I can have the repair done free of charge at the dealership. I had called another shop about an oil change and they told me my car would have to be dropped off and I could pick it up in six hours. What a joke, no way. Having my oil changed and other items replaced in 20 minutes was a miraculous accomplishment!

Mike and team are great! Listen, I have had my mind made up about the ratio and likeliness of…read morefinding a considerably great and honorable person to deal with in the used-call vehicle market. I felt the chances of finding that one person to do business with is about 1 in a million. Well, this was that One. I have nothing but positive things to say about this team and his business. I didn't buy the car, I bought the business. The honesty and positive vibes here have left a lasting impression. True to his word, Mike has been! I'm moving out of state now, and will eagerly travel back to Cummings, Ga for my next upgrade! Please Respect Mike and his team. These guys will respect you from the start. So take comfort in knowing this is a trust-worthy team and worth the business. -Micah W

Mike sold me a 2007 Tacoma. This place is fast and efficient. The price was fair and the vehicle in…read moregreat condition for the age. At 79 yrs old I feel like I am a fair judge of character. Immediately I felt at ease with Mike and after a few minutes felt I had known him for years. Thank you Mike. After 3 months of searching I found the ideal truck for my needs.

First of all I called to enquire about an add I saw online. Jeff answered the phone and I was…read moreextremely impressed with his customer service and kindness. I immediately wanted to give them my business just from that first conversation! I then met with the loan officer Nick and he was just as awesome! He was able to make anything work and I was able to get in exactly what I wanted! A few hours later I was on the way home in my new car! They made it easy and painless!

Pgalles I had a…read moreterrible experience with this dealership. After I purchased my new argo , I had to deal with constant repairs on the unit. I'm unable to take it to their dealership because I'm so far away, so I've had to take it to the dealership closer to me. On one of the repairs, the technician from their dealership walked me through the repair over the phone, and I did it exactly the way he told me. But after the repair, The Argo continued to act up. So I took it to the dealership close to me to find out what was wrong. They told me that because of the repair I did. Previously, it caused it to act up and cause more damage to it rather than fix it. I am out of $750 because of this incident. I contacted the owner of the dealership, and he got verbally aggressive over the phone. So I just wanted to tell customers about my personal experience. He refused to help me with the repair costs.

Ian and his team are very courteous, their prices and very reasonable compared to larger…read moredealerships and they are very responsive to customers needs. If you need any service done, I would highly recommend giving them a shot!

Been over due for a tune up on my boat and the boat hadn't been run for two years…read more When I took the boat out for the first time after the tune up, it ran great. Started right up. Been a long time since the engine ran so well. Also, the cost was very reasonable. Would recommend!