Figure this out for yourself This plumber charged me 250.00 to come out and Check out why the alarm went out on the sump pump. I had asked him in advance did the tenant need to be home to do what needed to be done and he said no. Once there he spent maybe 30 minutes walked out and said it worked I asked for a warranty he said no warranty just service charge Then he proceeds top tell me the only way he could make sure is if he had access to the unit and run the water. So I told him he assured me on the phone he did not need access. It did not seem to matter and assured me I was getting a Deal???? So the tenant takes a shower that evening and the alarm goes off immediately. 250.00 no warranty, no instructions, no service I won't be calling this plumber ever again. read more

I had the worst experience with DeGennaro Plumbing that I've ever had with any contractor. He came to my house on July 28, 2024, for an estimate to complete the rough plumbing for my last bathroom. My house is undergoing a remodel, and I live in a portion of it (my ADU) where the plumbing is the same as the main house. I showed him the other bathrooms, which were tiled and ready for fixtures, and explained that my tile person was ready to start, so I needed the roughs done quickly. DeGennaro started work the next day, giving me an estimate of $3,200-$3,600. After two days, he presented me with a bill for $3,600, but the job was incomplete--there was no toilet flange or shower rough, despite my clear instructions. He told me I would have to pay an additional $900 to finish. He also convinced me that he could help me pass all my rough inspections, plumbing, water, and gas, which would require before he finishes this bathroom. It sounded odd since the other 4 bathrooms were done without passing all rough inspections. His constant talking and persuasion made me believe he was the right person for the job, though I later realized I was wrong. Over the next two weeks, the invoices piled up, and the work was subpar. I paid well over $16,000 for multiple floods and constant issues. He claimed a gas leak (which I highly suspect was fabricated) that cost over $2,000 to repair. Although we eventually passed the gas inspection, the sewer and water inspections failed 5 times until the inspector was tired of it and just passed us not to come back anymore. For every top out, there was another flood so the water wouldn't raise to the top. I experienced six major floods and several smaller ones during this time. Insulation was ruined, drywall bottoms were soaked, and my custom-made closet was destroyed due to his failure to properly bypass the steam units above it. Even the ADU's new hardwood floors were damaged because he didn't close the washer and ice maker connections properly. The incompetence continued--he forgot to bypass the water softener and improperly sealed the shower drains, which caused the balloons he was placing to pop which should have been sealed, leading to even more flooding. The garage flooded several times as well. He constantly blamed others for his mistakes, including breaking the shampoo bowl plumbing in the garage which was perfectly fine before he started and was recently plumbed. Throughout the process, DeGennaro was dishonest. He never mentioned that remediation was necessary after the floods and was drying things quickly to move on. If I hadn't been present, he would have never mentioned it and I would have started seeing mold down the line. Luckily I was really upset and suspicious of his bills and all the floods. I contacted an experienced contractor and hired him to look over being truly frustrated with him. once he saw the water damages, he advised that I call the remediation company ASAP and I am not able to continue the remodel as wet as this place was. He pointed out my closet's damages that I had not seen being so busy dealing with him. The contractor also mentioned that these floods are not normal at all during the rough inspection. I called DeGanarro to obtain his insurance information and stopped the last check for about $4000 and asked him to cover my damages. He first offered to pay cash which I refused. Then it took him one week to finally provide the insurance information as I was prepared to file my complaint against his bond and CSLB. I've had to file a claim against his bond, file a CSLB complaint, and will likely need to take legal action to recover the damages after wasting hours with his insurance when DeGennaro is trying to again give false statements and blame others for his mistake. Since he left, I've continued to find more issues. I had to spend $1,400 to repair the sewer unit he damaged. The water softener had to be fixed after he left it in bypass mode. The gas company refused to turn the gas back on after tenting because DeGennaro left a gas gauge uncapped, which the gas technician kindly fixed after hearing my ordeal. To top it off, I had to pay an additional $4,000 to redo the rough plumbing in the powder room I originally contracted him because DeGennaro used the wrong pipes. DeGennaro is not only incompetent but also dishonest and untrustworthy. His associate John, who is not a licensed plumber, was often left to work unsupervised. Please read the negative reviews carefully before considering this plumber. I regret not doing so myself. BE VERY CAREFUL before hiring this man. It was truly a nightmare that I am suffering consequences that has been extremely expensive and now preparing to take legal action and hiring and expert construction consultant to testify for his bad work and causing damages to my house that is substantial. read more

DeGennaro Plumbing sent out a technician to provide a free estimate for water heater installation. The installation by the technician's own summary, was straightforward - just in and out for standard garage installation. The estimate was $2400.00. John M. said "their cost" for the Branson White 40 gal water heater was $1,000 and that it would take him between 3 and 4 hours to install. I told him I thought $350 to $466/hour for labor was a bit steep. He was polite and professional but insisted that any professional plumbing company would charge at least $2800. I indicated I would look elsewhere. read more

Finally, a plumbing company that is 100% honest, very responsive and charges a very fair price! My main line was totally clogged with roots. Dirty water was backing up in my tub and my toilet would not flush. I hired a different contractor that came out, charged a hefty fee, only to penetrate a small hole in the clog (to drain the water) and run a camera through the line. I was told that they would have to use a high pressure water jet to clear the line and that they would not be available to do the work until 4 days later. They quoted me an outrageous price! I then called JD Plumbing and got to talk to the owner (James himself) and Danny S., a plumber, to get a second opinion. They told me that a water jet is not necessary to clear the line and in fact there was significant risk that my bathroom could be flooded by high velocity water backing up and overflowing my toilet. Danny came out sharply at 8:00 AM the next day and cleared the line in about an hour. I ended up paying less than one third of total cost had I followed through with the first company that came out. I was very impressed that the owner would take the time to talk with me and be so truthful. Danny was awesome! A very professional, hard working and supper friendly guy. A stressful experience with a very good ending thanks to JD Plumbing. read more

We had a hidden leak in the irrigation system which was not visible. I had 3 companies for estimates. One I won't mention, very unimpressive. The other 2 were essentially identical on the description of the leak problem and on both the repair needed and cost. Both were very direct and professional, providing clear direct answers. I ended up taking the first offer, slightly larger discount, but my brother-in-law needed a plumber at the same time. Jim was polite and professional, called my B.I.L first and went over immediately. Was given the job, did a professional job & fixed the problem and cleaned up after very well. If I need another job in the future, I'll call DeGennaro for the attitude, professionalism, prompt response, and very reasonable pricing. Call them - they're a good service. read more

Just had DeGennaro Plumbing come to my house to fix my garbage disposal. Can't speak highly enough of the service and quick response. Very nice guy and took care of business within in 45 mins of my phone call and I live in Cypress. Call this company!! read more

James, Was very prompt on his coming out to install Handicapp Bars in my shower. However he charge me $250 per bar and I had three bars put in to a total of $750. I thought this was out rages. He's very nice but I would really check around if I were you to get pricing on what you want him to do. read more

Resolved the emergency issue (not a good job though) at the end of the day, so will give him one star for that. But charges? Absolutely ridiculous! And really a bad job of cutting into the sheetrock at several places, and then rerouting the water with the pipe actually hanging from the ceiling of the garage! I would not recommend him at all. My mistake for just letting him do his work and not watching over him the entire time. The reason I had called him (or rather the company) was because I had used the company (a different plumber who was working there I guess) for a minor plumbing job and was satisfactory. This time when I called, the guy said he owned the company so I thought it was all right. But I was wrong. He kept on adding charges for this and that. read more

My gas line underneath my not that old concrete and brick back yard was leaking. Called 6 people to give me quote. Most of them wanted to dig up the concrete and put a gas pipe which would have destroyed my back yard and swimming pool decor. James is the only one that came with using a machine to go underneath the cement. He and his on contractor did have to break concrete but not in visible area. He took straight shot from the main line into the middle of my firepit.... i am an engineer but that was some craftsmenship. He showed up on time and finished on time. He is good at so many other things that he offered me so many good advice on how to put my firepit back again and also how to restart my pool heating all for free. He also redid my firepit and he said it may take an hour but when i showed up to pay he said it only took 35 minute so will charge you for the 35 minute. You can't get professionals like that. BTW the area was cleaned every day he worked. He wasn't the lowest priced but certainly was within 15% of the lowest bidder but the lowest bidder would have left my backyard in a mess and i would have to pay someone else to redo the concrete for 1ft by 80ft trench that would have certainly been more. In short Quality work for reasonable price and unbelievably HONEST and FRIENDLY After working with him for the gas line and getting know what he has done in the past i also gave him contract to fix up the 2 concrete holes as well which he did a great job on. He was open and honest about it telling me that he is not the best concrete guy but he would do a good job. He doesn't do that normally. It saved me the hassle of finding a concrete guy who may have not done a good job. I don't write reviews but this one is well deserved. read more