Had a total of four appointments each time they called to change the time. At the last appointment…read morethey said to come in early because it was going to take longer. The two dental assistants were talking about how they Need to leave early to get a jump on weekend and they were trying to figure out how to move appointments or cancel them. No respect for others time. Not to mention when they put the crown in. The dentist put his head in and told them looks good, never even checked to my teeth.

Worst policy ever. We called to reschedule to have appointments that lined up with our days off…read more Both my husband and I are providers in Denver. Husband showed up to his agreed upon date and time just to learn they filled the time slot because he didn't respond to the confirmation text because he was in rounds. I'm sorry, but if I called two weeks ago to confirm I shouldn't have to respond to your automated texts. Horrible billing. I've never had an appointment that I didn't have to call about issues. High turn around likely bc everyone is so incompetent. Dr. Waldo was the best thing that ever happened to this clinic and now that's he's gone this place and their policies are not best practice nor patient centric. Avoid them at all costs.

5 messages left and no one has bothered to return my calls. I started going to the Fort Collins…read morelocation. It closed without notifying any of their patients. I have been trying to get a hold of the Greeley office to see who can take over my treatment, I have $5,000 invested in clear aligners. The Greeley office is where my payment was sent. I am only midway through treatment & very frustrated!! I'll be going in to the office today so I can't be ignored. If they don't want my business I at least need my records & a partial refund to go somewhere else. I had to choose a star rating 1 is being generous it's actually a 0 from me.

I initially thought this practice was fabulous. Was I ever wrong. I have been waiting for 2+ years…read morefor my snap-in upper denture following removal of some teeth and post placements. $10,000 WAS PAID UP FRONT AND NOW HIS OFFICE HAS CLOSED. I should have known something was up when his staff and dentists were either being fired or they quit. He was so short staffed towards the end, and vary vague when asked questions. And the HE in this review is SHAWN MICHAEL CUSTER D.D.S. operating two locations. One in Greeley and one in Ft. Collins. Notices were posted on both doors advising the Greeley office closed February 12, 2024. An email address was in the notice as a way to contact him. Three emails later and still no response. The email also states it will take approximately 2 weeks for "records releases". IT'S BEEN 12 WEEKS AS OF TODAY AND STILL NO CONTACT FROM ANYONE!! What appears to be his personal cell phone number listed in the email is useless, as no one will answer. Lastly, I sent a certified letter to his home address that I found on the voter registration site. THE JERK WON'T EVEN PICK UP HIS CERTIFIED LETTER WHICH I SENT "RETURN RECEIPT REQUESTED"! That was two weeks ago. Today I called in to the Tom Martino Troubleshooter show, and it seems they plan to help me locate him. This is absolutely outrageous!!!!!!!!!!!!!! What a horrible person/businessman with no balls whatsoever! Face the people you screwed!

I can't recommend this dental office enough. The entire staff is professional, helpful and kind…read more I'm terrified of the dentist and the team here communicated with me and helped me with options for minimizing that anxiety. The work they do is of paramount quality as well. I won't go anywhere else! My experience here couldn't have been better.

My first visit did not get seen by a doctor only by assistants. No proper or regular visit,…read moreautomatically wad told I had an infection paid out of pocket for antibiotics to be taken before a deep cleaning. I was scheduled once and was told to take the antibiotic before my appointment. They called to cancel it right before my appointment. Rescheduled a second time called to cancel about an hour before my appointment, then told me they would put me on a waitlist since the next appointment was months. I definitely understand understaffed however this was completely unprofessional. If you don't have enough employees, stop taking new patients! I ended up coming to a new dentist, they did a full exam new X-rays and stated not seeing any infection or need for a deep cleaning, concerns of why a antibiotic was prescribed. Just seems rushed understaffed and no communication skills.

The staff is very very rude you can hear the gossip coming from the back all the way to the front…read morewaiting area. It seems as if older staff pick on the younger staff. This place is not organized what so ever and overall very unprofessional. I will never recommend any services here to anyone. Don't get me wrong the doctors are great but the assistants working around them is just not it.

I have been going to sunrise for a couple years. I have met their financial obligation for the…read morepoverty level that I'm at and senior discount this year I couldn't get in for recertification for three months. They only had one person certified. They told me it would be retroactive and at the end of every appointment I paid whatever I was told to pay then I was billed $900 and then that was oh whoops that didn't include your discount and now for the last six months I've been billed $400 every I have contacted their billing department repeatedly left would never have owed that kind of money. I was never told when I checked out that I owed that kind of money. I paid what I was told I owed I'm gonna have to get an attorney and now I have no dentist. This is fraud.

This place is a pleasure to deal with and staffed by friendly, competent people. It doesn't feel…read morelike they're jacking up prices to spend extra on decor but it's a perfectly nice, clean space. Dr.Andrey himself is very nice and excellent at his job. Thank you, thank you! I can't say enough good things about these folks! I've had a nightmare experience with a tooth extraction and this wonderful staff took such good care of me. I was completely pleased with my visit. And I'll definitely be back!

I love Dr Andrey and Dr Sutherland they take really good care of me whenever I come here for my…read morecleanings thank you comfort dental for always being there for me

I love the staff at this location. I'm only in town periodically but I prefer them to the comfort…read moredental in my home location. These guys know their stuff and make sure you feel comfortable there, and they are flexible with scheduling appointments.

Avoid. Came for a cleaning & was told I had 3 cavities. Went to a different comfort dental and was…read moretold I had none. Malpractice at the finest.

Dr. Lundy went above and beyond to save my tooth when other options may have been easier. He…read moreperformed a complex procedure that involved extracting my tooth, completing a root canal, and then reimplanting it in an effort to save it. What impressed me most was his honesty and dedication. He told me he had never performed this exact procedure before, but he thoroughly researched it, explained all of the risks, benefits, and possible outcomes, and made sure I understood what to expect every step of the way. Dr. Lundy is kind, compassionate, knowledgeable, and truly cares about his patients. He took the time to answer all of my questions and never made me feel rushed. I am grateful for the effort he put into saving my tooth and would highly recommend him to anyone looking for a dentist who genuinely has their patients' best interests at heart.

We went in for a free consultation, had not decided this was the office or surgeon we were going…read morewith or not. Told them we would discuss all at home and let them know. We were very impressed with the dentist, the knowledge and the time and care he took to explain everything. But as every BIG decision you don't make that on a spur of the moment. You weigh your options. Was leaning toward this office until we started receiving late fee bills?! For what? They said we had missed appointments, that we never made!! This has got to be a scam, don't go here.