After botching a crown I returned for rework a 2nd time and was left waiting 45 minutes after my…read morescheduled appointment. During my first visit, the staff was constantly engaging the Dentist in conversation while he worked on my teeth. I don't like feeling that I am not the focus of the medical care and the results are evidence why this is not a professional way to conduct business. I left the office without getting the Dentist's attention on my last visit, convinced that I would still not be happy with any new work. I also reject the attitude that making a client wait more than 20 minutes after an appt time is acceptable. Now I will have to see another Dentist to repair the shoddy work on the crown.

Couldn't get an appointment for pain I was having for 2 weeks out. The rep did not offer to put me…read moreon a cancellation list or make any other helpful suggestions and ended the text correspondence with "ok." I have never had a scheduling rep "ok" me before but I guess I'm glad I couldn't get an appointment.

My name is afraid, and I am super fearful of anything dentistry. I have had really good dentists…read morein my over 50 years of such experiences. I do not handle pain well. I also need special help with any anesthesia as I process it very quickly and have come out of it during eye procedures. I was referred to Glacier Creek Dental for a big procedure. I needed 5 crowns and turns out, a root canal. My dentist was not able to put me under and I definitely did not want to go back many times for crowns. When I first walked thru the doors at Glacier Creek Dental I felt welcomed and like these people are next level. Start of the art everything and a family welcome together. The first visit was perfect and the surgery scheduled! I was out for the whole thing and woke up without pain and without the mouth being completely numb. I was treated like the little kid and got the crowns that saved my mouth. Thank you to all of the Glacier Creek Dental Doctors and Managers and staff. I really cannot give you a higher rating than perfect!

I decided to change dentists because I was tiring of the long drive to my previous practice. I…read morecame in to get a consultation, because I'd had a tooth removed and was looking at huge charges to have an implant. I received a very thorough exam, and was told I could wait to decide if such an expensive procedure was necessary at this time. I liked feeling more in charge of my care. Subsequent visits have been very stress-free; the staff is very friendly and are always ready to help with whatever I need for my care. I was able to get my sleep apnea oral device fitted here as well.

High quality, professional service to optimize oral health. Very nice people and Dr. Pass is an…read moreexcellent dentist.

I was given bad information when I went in. I checked to see what my insurance/medicare would…read morecover. I was told it would cover my initial visit (exam, cleaning, x-ray), but would be 'out of network' for other procedures. I verified again that my initial visit would be covered. I made an appointment based on the information I was given. I filled out the paperwork I was sent in line. I received reminders of my appointment of 1/2 hour before the appointment I made. When I got there I asked about that, and was told they were running early. How could they have know that 3 days prior? Then I again verified my expense and was told that Medicare would only pay a small amount and that I would be responsible for the additional charges. I asked what that would be, and was told 'it depends'. I like to know up front how much things will cost before I receive the services. I was unhappy with the reply, and left. They were annoyed and told me the time had been set aside for me.

Wonderful experience! The staff is extremely kind and compassionate!…read more The front lobby offers a complementary coffee and water bar. The place is clean, from the countertop at check in, the coffee bar as well as restrooms and exam rooms.

The #1 thing that most of us look for in a dental offices is cleanliness. I almost walked out after…read moreseeing the Fort Collins Dental Group lobby at 9:am on Monday morning for my dental cleaning appointment. Another patient mentioned that she thought it was filthy as well. With four people working behind the front desk, one would think that there would be attention to detail and front office cleanliness. It was overreaching for the receptionist to request my personal medical insurance information, which is not used for routine dental cleanings. When I took a few extra seconds to use a tissue to hold the electronic pen for a signature, I told her I just wanted to make sure that I did not pick up someone else's germs. She stated "we wipe it off every morning ", whereas she should've said "it is cleaned between EACH patient". The best part of my visit was that the dental hygienist Brittany M was fabulous, professional and thorough. I have photos of above (posted on Google) but didn't know how to include here.

I had a crown come off around halloween time and nobody could get me in. Dr. Ruff moved his…read moreschedule around and did really great work. Everyone at the office was great. I will be going back and using them as my primary dentist

WOULD NOT RECOMMEND I made an appointment with Dr Ruff…read more I hadn't been to the dentist is five years or so because I had babies pretty much one after another , so I know I needed my teeth cleaned (that's why I made the appointment) The ONLY reason I made the appointment was to get my teeth cleaned! He comes in and checks me out after I get X-rays and proceeds to tell me that I have moderate Periodontal disease, gingivitis, and 4 cavities,and some pretty significant bone loss in my jaw. And he told me that when he was testing what condition my gums were in. And I quote " you bled like the proverbial stuffed pig" end quote! So then he tells me that he can't clean my teeth because they are SO BAD that I need to have the antiseptic cleaning. (Keep in mind my month isn't bothering me in anyway) so then he keeps telling me about the antiseptic cleaning, it's a 2 hour visit that they will numb my mouth because the tarter build up is so significant that it would hurt me to bad to not have numbing. He said I need one appointment for each side of my month. I said wow, can you show all this tarter ? Because my teeth feel smooth and nothing in my mouth is bothering me, I take really good care of my teeth! I'm 35 and have only had 1 cavity my whole life! So he pulled up the X-rays and starting scanning them and says "well I can't seem to find it on your X-rays but it is a significant amount and I will show you on your X-rays when you come in for the Antiseptic cleaning" And he only was able to point out 2 cavities out of the 4 he said I had. Which I hadn't even noticed in my mouth. That's how tiny they are. So I went out to pay for nothing cause that's what they did. Besides take X-rays. And the lady at the front desk was like "that's $430.00" I was like WHY? They didn't even do anything?!? She said "they didn't?" I said NO! Then she went back and talked to Dr Ruff and he told her that I didn't get the cleaning and that I need to make more appointments for the 2 cleanings. I paid them a ridiculous $302.00 to look in my mouth and take X-rays. I did not make any follow up appointments because he would have just took all my money and told me I need more and more stuff done. Scammer! Follow up... I went to my regular dentist and had X-rays and got my teeth cleaned and he NEVER said anything about all that bad crap Dr Ruff was saying I had. I got my teeth cleaned and a good report from my regular dentist. And it costs me WAY less money.

I was referred to this practice by Ascend Orthodontics, and I couldn't have ask for a better…read moreexperience. The staff was kind, clear, well informed and thorough in their walk through from billings to procedure. I was able to schedule quickly, even without it being an emergency, and am already on the rode to recovery. They provided helpful advice and answered all questions from myself and my caretaker after surgery. Surgeon Mike was even so kind enough to stop in the office Friday evening to just double check how the healing was going before the long weekend to reduce any concern and worry we had. Thank you to Dr. Nicholas Bial, Surgeon Mike, and the rest of the staff for all the care, communication and prescription ice cream. If you are in need of the services they offer, I HIGHLY recommend.

I have been seeing Dr. Andy and his amazing team for over a decade. I won't see any other dentist…read moredespite relocating to Denver (and WI half the year) several years ago. I've had numerous dental issues and I can't say enough about the level of care I have received. Time and time again Dr. Andy has demonstrated a consultative approach to care. Not one time has he skipped an end of day post procedure follow up call. Dr. Andy was instrumental in my orthodontic treatment as well. I don't think I've ever interacted with a more wonderful administrative team many of which have been a part of West Lake for years. In a world of decreasing connection this speaks volumes about the environment Dr. Andy has created at West Lake Dental. Thank you all so much!

1 Star -- Very Disappointing Experience…read more I was a longtime patient of West Lake Dental, but unfortunately my most recent experience has caused me to decide to take my dental care elsewhere. I arrived for a scheduled cleaning and was told when I got there that I also needed X-rays and an examination by the dentist. I had not been informed in advance that these would be required, so I declined them. I believe patients should be given reasonable advance notice about additional procedures or services. After I declined, I felt that the atmosphere changed considerably. During my cleaning, Michelle became visibly upset and told me a personal story that ended with the statement, "People are assholes." The remainder of my cleaning felt hurried, rough, and uncomfortable to me. I subsequently called the office and asked to speak with Dr. Andy Maples about what had happened. I was told that he would probably call me toward the end of the day. I never received that call. There was also a separate issue involving updated medical records. I was working with Annie to arrange to complete the forms at home because I did not have all of the necessary information with me. During that conversation, the office manager repeatedly interrupted and, in my experience, spoke to me in a disrespectful and scolding manner. I ultimately left rather than argue. I later received a letter from the office manager stating that the office does not allow "abusive" or "inappropriate" language and telling me to find another dentist because I refused to follow the office's procedures. I strongly disagree with that characterization of my conduct. I did not use abusive or inappropriate language toward her. I have been a patient for many years, which makes this experience especially disappointing. I believe patients deserve clear communication, courtesy, and respect when they have questions or decline something they were not previously informed about. I have decided to find another dentist. I am posting this review simply to accurately describe my experience and to let other patients make their own informed decisions.

I am sorry the other person had a bad experience. To me that is just business. Didn't reflex Dr's…read moretreatment or office staff. I have a different dentist, however as luck would have it I lost my front tooth crown while eating scrambled eggs. Lol I called my dentist, however he is out of town. Don't blame him, we are leaving Monday as well. Staff suggested that I call around or they would try to reach the doctor on call! Am I ever glad they did! Dr Brimhall is awesome. So kind, gave me a time to meet. When I walked in he was so kind and caring. Had his son with him, a cute little guy. He reattached my tooth. Very quickly however not rushed and very caring. Wonderful Dentist! all this on a Saturday! Cost was well worth it. Not bad at all. I am contemplating uses him as a new dentist. Far from my home but well worth it. Thank you Dr Brimhall.

The office refused to bill my medical insurance for work Brimhall did for my son after he…read moreexperienced an accident to his mouth. I requested that they bill the insurance for months and they billed them once with the wrong codes. When I cleared it up with the insurance company Brimhall refused to re-bill to correct their mistakes and cited office policy as the reason for not resubmitting to insurance. This makes no sense since they had already submitted a claim and just used the wrong code. I pleaded with them many times to please submit to the insurance a second time. They've only ever submitted to insurance once. At the time I had federal insurance and federal insurance covers everything. The insurance company even verified that Brimhall is in network. I told them I can't afford a $6000 bill, this is the reason why I have insurance. In response to that I got a call from a collections agency. They had turned me into collections because they refused to bill my insurance even though they billed the insurance incorrectly the first time. For those who are unaware, it is illegal to refuse to bill medical insurance when a doctor is in network. I will be reporting them to DORA and to the Colorado Medical Board for illegal billing practices.