I want to give a big THANK YOU to JOHN in dispatch and Marco the tow truck driver. Tonight, I was doing Uber eats when my car broke down. I called DTS and spoke with JOHN who was professional and had great customer service! He took care of me and was able to help me out and get a driver out to me promptly. Marco, arrived and was very friendly. He treated my car with care when getting it ready to be towed , which I noticed and appreciated. Thank you, John. For making what was a rough night end on a great note. read more

Absolutely terrible experience. The customer service was awful, and the staff was incredibly rude and unprofessional. We arrived at the exact SAME time as the tow truck like literally behind the truck , just BEFORE they pulled the car into the gate, but they refused to let us retrieve it. Even though we arrived before 5:00 p.m, they still charged us an after-hours fee. We ended up paying over $540--almost $600 to get our car back, even though it had been there for less than an hour. The charges felt completely unreasonable. To make things even worse, the employee who processed our payment , said this to my friends while she's pulling out her car , "she's not too smart huh " as if he was calling her stupid. That was extremely disrespectful and completely unprofessional. My friend was visibly upset and crying, and instead of showing any compassion, the employee told her that there was "no need to be angry." They showed absolutely no empathy or understanding for the situation. This was one of the worst customer service experiences I've ever had. People don't know what someone else is going through or what their financial situation is. They don't know if those $600 were money you desperately needed for something else or if losing that amount completely throws off your monthly budget. Instead of treating people with kindness and respect during an already stressful situation, they make the experience even worse and treat it like it's something to laugh about. read more

Dedicated Transportation Services - Towing Near Me - Garden Grove, California

I am compelled to share my deeply troubling experience with Dedicated Transportation Services (DTS) in Garden Grove, CA. My friend's vehicle was towed for parking in a reserved spot at my apartment complex--a consequence we fully accepted. However, the subsequent interactions with DTS were nothing short of appalling. For a firsthand account of the interaction, search for 'Exposing Unprofessional Behavior: DTS Garden Grove Supervisor Dave' on YouTube or the link below: https://youtu.be/ChXek1OwzK4 Upon attempting to retrieve the vehicle, we first tried to get information over the phone and then went onsite. We were met with hostility and unprofessional behavior from Dave, the evening shift supervisor. Despite presenting the required documentation--a valid driver's license and vehicle registration--Dave refused to release the vehicle. Instead, he resorted to calling us liars, yelling, and using profanity. This behavior was not only unprofessional but also deeply disrespectful. While his use of slurs was unprofessional, it was his refusal to release our car and asking for additional documents that we believe was unlawful. The following day, we returned and spoke with Dan, the day shift supervisor. Dan confirmed that the required documentation was sufficient and released the vehicle without any issues. This stark contrast in treatment highlights the inconsistency and lack of professionalism within DTS. According to DTS's own vehicle release policy, the following items are required to retrieve a towed vehicle: * Valid driver's license * Vehicle registration (if not in vehicle) * Keys to the vehicle * Cash, debit, or credit card (no checks) * If not the registered owner, a Release Authorization Form (dedicatedtransportationservices.com) We met all the criteria (valid driver's license, vehicle registration, keys to the vehicle, cash), yet service was denied based on requesting additional documents (vehicle's insurance)--clearly inconsistent with their stated policy. Why this matters: Other customers have shared similar complaints. Please see the Yelp reviews and the below example, a review on MoveAdvisor states: "If I could give this place 0 stars I would. I don't write reviews often, especially not for a tow company of all places, but the way I was treated by this company and their employees was completely out of line. Their team was extremely rude, sarcastic and condescending, and they berated me about things that were none of their business." https://moveadvisor.com/car-movers/dedicated-transportation-services-3713?utm_source=chatgpt.com What should improve: * Clear, respectful communication when people comply with policy requirements * Transparent towing and release information--customers shouldn't be insulted for asking basic questions * Enhanced training or oversight for on-site staff to ensure respectful treatment If you've faced a similar situation with DTS, sharing your experience could help others stay informed read more

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Towed out of my paid parking spot. Rude individuals inconsiderate and price was BEYOND ridiculous. For a few hours of my car being there. They towed it at 12 AM. I called at 9 AM. Employee said they updated their prices at 2 AM so it counts as two days. Scammers and playing games to get money. Not to mention they damaged our car and our brakes. So not only do we have to pay for some ridiculous tow from my parking spot. we have to waste time getting a diagnosis on my car which isn't free btw. For them to fix our car. What a waste of time and money. Messing with people's lives for something so beyond insignificant A bunch of people in my apartment complex park on red, on the street, in front of fire hydrants but they come and tow someone's car out of their parking spot? Let's get real. read more

"If your vehicle is ever missing and you suspect a theft or tow call the police that have jurisdiction over your area. If it was towed they will have a record as the law requires us to call them. Calling and mistreating a person at a towing company while they have a flood of phone calls from other people who parked illegally as well as all of the drivers trying to get to their calls is not a formula for success. please resolve whatever the issue was on your end so that you will not need to be towed again." Responding to your feedback, Richard: Your response is a masterclass in dodging accountability. Instead of addressing why your staff was rude from the jump, you're trying to lecture me on how to be a 'better' customer. Let's be clear: Being busy isn't an excuse for poor service, it's a management failure. If your team is too 'overwhelmed' to even ask for a license plate number before catching an attitude, that's on you, not us. We're the ones paying for this 'service,' so maybe spend less time writing condescending notes about 'formulas for success' and more time training your staff to act like professionals. Your lack of tact is exactly why your business is failing the basic standards of customer care. read more

This towing company is a bunch of scammers. They're claiming they dispatched to come get my car at 4:38pm when I wasn't even parked in that spot at that time and have a transaction of being at the grocery store at 4:44pm. The time frames they put of taking my car are completely off and they're just trying to get money where they can. Horrible company. Horrible customer service when I got there. read more

Gentleman I spoke to was clear about the Instructions getting the car back. It sucks paying $500 but I blame the people in my friend's apartment complex for calling the towing company before trying to reach out to me. read more

A couple of high school students had their vehicles illegally towed from Farmer's Market in HB. The tow was not compliant with CA vehicle code 22658 in which the owner of the Farmer's market did not meet 2 of the 4 signage requirements. Code 22658 Section (e) (1) (2) states the person causing the removal of a vehicle parked on that property is liable for double the storage or towing charges whenever there has been a failure to comply with proper signage and is subject to a fine of $1,000. If your vehicle was illegally towed this weekend from Farmer's Market in HB, please contact me to join the lawsuit. Would give 5 stars for DTS staff customer service but had to knock it to 3 because they should have been more responsible in confirming signage that it was a good tow. Situation sucked, but the staff was very professional in assisting us in returning our vehicle. read more

Great customer service from start to finish. The staff was incredibly helpful, professional, and compassionate--especially considering you're usually there on a tough day. They handled everything with care and patience, which made a difficult situation a lot easier to get through. Truly appreciate the support and kindness. read more

Extremely disappointing and stressful experience. I parked in this condominium's paid parking and my time was fully paid until 10:57 a.m. Despite this, a tow was authorized around 10:38 a.m., while my parking was still valid. When I returned at 11:17 a.m., my car was already gone. I was walking back with my two young daughters in cold weather. The apartment we were visiting was far from the parking area, which explains the short delay, but that should never justify an early tow--especially when parking was still paid. Management later admitted their system does not even record the exact tow time and relied on "assumptions" to justify the action. They also claimed a vehicle can be towed immediately after paid time expires, which directly contradicts California Vehicle Code protections for paid parking on private property open to the public. This situation caused unnecessary stress, inconvenience, and expense, all due to poor oversight and disregard for the law. Very disappointing management practices. I would strongly caution anyone parking here to be extremely careful, even if you pay correctly. read more

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The staff was unbelievably aggressive, rude, and threatening. Constantly cursing and speaking demeaningly with no provocation. This is the second consecutive time that they have been like this. There are countless reviews about this on Better Business Bureau, Yelp, Google reviews, etc., and it is simply allowed to continue. I'll be filing complaints with City Hall and the Department of Consumer Affairs. No business should be allowed to operate with staff who are openly threatening and aggressive to people by default. read more

I got my car towed. I mean it's bad but at least the people here was nice and i was in and out pretty quick. Took about 20 mins and 380 bucks. Hope to never see yall again. read more

Hello all, it's very unfortunate that I have to come on here to express my dissatisfaction with this towing company. As I was picking up my car I realized my car had severe damages from the towing services. I contacted management to file a claim because my car has severe damages on the front bumper which is detached now, the bottomed plastic covering is hanging and scraping on the street as I drive. Management informed me they were going to contact me the day I filed my claim because they had to speak to the driver to confirm he did the damages. However they have not been responsive and have been avoiding me as I called 3 times. It's annoying to believe that my car had those damages already prior to it getting towed. It's so unrealistic and this can be proven due to the towing yanking the bottom of my car, front bumper being detached from the side. Pictures will be included I still have not got a resolution. I hope to get this fully covered by the towing company as the pictures can be proven that a tow truck 100% caused these damages. read more

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Very disappointing experience. It seems this company does not pay close attention to how their drivers interact with customers. I was genuinely surprised by how poorly we were treated and the lack of accountability shown. I had clear proof of my parking spot and still ended up wasting two hours, only for the job not to be completed. The driver walked off without properly reviewing the lease, came across as rude and dismissive, and gave the impression he simply did not want to be there. I sincerely hope he finds a role that suits him better and that he can treat people with more respect in the future. read more

This is the place is so horrible it has me writing my first yelp review. Off rip horrible customer service on the phone, dude was rushing me as I was looking through the charges. On top of that, they charged an extra 140 dollars because it was outside of their hours, but when you look them up it says they're open 24/7. Just an extra bs charge. Car was on their lot for less than an hour and got charged $510. read more

This tow truck company illegally towed my vehicle , charged me over 500$ for having my truck in there yard for less then 30 mins .. with no proof what so ever of having authority to tow my vehicle . And now the my truck is damaged and I was threatened to leave there lot .. while I was with my children , this company is performing highly illegally and trying to take advantage of innocent people. read more

Only giving 1 star because I can't leave ZERO stars. What a joke. Our building landlord contracted this company to provide us with towing services for when unauthorized vehicles are parked on our property. We have posted signs advertising DTS Towing as the company and number to call. The other night there was an unpermitted event and we had dozens of unauthorized vehicles parked on our property. I made THREE seperate calls to ask them to please send someone to tow and remove the unauthorized vehicles. After almost an hour, I was told that they were "busy responding to other security calls"(whatever that bs even means). What they really meant to say was that they're shady and spineless and they didn't want to come tow their friends' cars. Since DTS Towing doesn't care about doing their job, honoring their contracts and commitments and they clearly don't have a backbone, don't bother trying to do business with them. The whole operation is a joke. Services read more

My car has been towed away at 12am, car has been damaged, looks like it was towed from Irvine complex, neighbors has been shooting egss into towing truck, but hited my car, price is beyond normal, car wouldn't start on next day has a bad loud noise on the left side! read more

Unfortunately their policy is false and misworded. It says I need a drivers license and registration OR insurance OR a consent form from the registered owner to release the vehicle. And I gave them my drivers license and the consent form and then they said it needs to be proven. The policy says nothing about that. If their policy made sense it would be a lot more efficient. Just seems like they could be a little more kind for the people that don't understand. You'd think from the dozens of bad reviews, the business would make some changes. read more

Dedicated Transportation Services - Their policy that they like to change. - Towing Near Me - Garden Grove, California

Yes, I'll take responsibility -- I parked where I wasn't supposed to, and I completely understood that part. Honestly, when I first realized the car was gone, I was actually relieved to find out it had been towed and not stolen. I thought, "Okay, this is the better situation of the two." But that relief quickly turned into frustration. When I called and found out where my car was, I took an Uber there thinking I could pay and pick it up -- only to be told they couldn't release the car because I was using my husband's credit card. He's at work paying the bills, and they still refused to accept it without his signature, even though we're married and share finances. No one bothered to tell me over the phone that the card had to be in my name before I spent money on an Uber and showed up. That's what really upset me -- the lack of communication and basic customer service. DTS Towing could easily avoid situations like this by being upfront with their policies when people call. read more

I called to report that another car had parked in my personal space. The person who answered the call was extremely rude--yelling at me and then hanging up. It was one of the worst customer service experiences I've ever had. read more

To Whom It May Concern, I am writing to formally file a complaint regarding the unethical and possibly illegal practices being conducted by Dedicated transportation services in Villa Siena apartment complex in Costa Mesa. This towing company claims they receive calls from the apartment complex to tow vehicles; however, the truth is that their drivers are scouting the private property and waiting for people to park -- without any legitimate complaints from tenants or property managers. This practice is illegal unless they can provide proof that a tenant or an authorized property representative specifically requested the tow. It is clear that someone is profiting from this scam, This is not only dishonest, but it takes advantage of residents and their guests unfairly. Furthermore, when customers come to retrieve their vehicles, the staff at the impound office are extremely rude, disrespectful, and unprofessional, making an already stressful situation even worse. This operation appears to be a coordinated scam, violating legal requirements for private property towing. Their drivers are unlawfully removing vehicles without proper consent, and it must be investigated immediately to prevent further abuse of the community. I urge the appropriate regulatory and legal authorities to look into this matter and hold Dedicated transportation services accountable for their actions. read more

Richard and his crew are the best! Very helpful when dealing with difficult people harassing you about a lawful tow. Professional, knowledgeable and ready to help! Thank you!! read more

This place is just scammers paradise. Not only do they charge 500$ to pick up your car after 5 o clock. by the way It doesnt matter when they got your car. or if you're at work. They also steal your credit card information, got an unauthorized charge shortly after paying to get my car back. Back in my day we referred to richard as D**** And he lives by that nick name in his business practices. appreciate it brother you have to understand that Morally unjust business can only be ran by someone who has none. read more

I strongly advise against using their services due to their potentially illegal actions. This afternoon, I noticed an unauthorized $190 charge to my credit card for a transaction I did not make, shortly after handing over my card to the staff earlier today to pay for the towing fee. I've been using this card for three years without incident, relying mostly on Apple Pay--except for this occasion when the staff insisted that only physical cards or cash would be accepted. I have serious suspicions that the staff at this towing company may have used my card without my consent. As a result, I had to cancel my card and deal with the aftermath of the towing issue. Please, do yourself a favor and avoid this towing company at all costs. I promise I will investigate further and pursue legal action if I uncover any additional evidence. read more

Stole my car and made me buy it back. Didn't have written authorization, were not even the tow company listed on the sign in front of the community. The property owner even stated that they never told this company to tow my car.... if that's not theft then I don't know what is. No wonder the owner and his boyfriend Todd are defending this Yelp page so vigorously. They're thugs with tow trucks. Burn in hell Richard, and you too Todd. read more

The manager at the Harbor Boulevard 13700 is the most arrogant and disrespectful person I've ever come across. Very rude and unprofessional. He used the F-word on us and wouldn't allow me talk at all. read more

Had an appointment at 0845 Waited for 30 minutes- called several times and spoke with the manager of other locations. She keep saying that someone will be there in few minutes - finally 40 minutes later she told me that its look like she have to drive there herself to release my car - and it will take her another 40 to 45 minutes. So 55 minutes past original appointment time for car pickup still waiting. read more

I was beneficiary of the property. The police said it was not a city tow and was a private matter. The tow yard finally told me that the call came from a lady claiming to be on the condo assoc. Board and said the car had been abandoned for months which was I lie I had parked the same day she called. The condo assoc.was changed to a different association right after this the new association who knew this person said they don't have a tow company that works Stanton park. The really interesting fact is the car parked in that space had expired tags. It was parked on the street before when they got home according to witnesses. Maybe your client needs to verify a person's right to tow a car not contracted to them. read more

Horrible company with snarky people on the phone. Horrible customer service. Ridiculous pricing

Got my car towed by these people, no problem I get it....but their prices and fees are extremely high and ridiculous. I understand the business but not the prices and fees. The staff was professional I will say that, but they know people will pay because people need their car and I think they take advantage of that. I paid $370 to get my car out which they had for less than 12hrs then dude over the phone says if I come after 5PM it's more money to get it. Lmao Richard your saying though the Government regulates what you can charge, you still have no option to lower prices or at least have a discounted rate for people whose vehicle has not been in storage for over 24hrs? read more

STOLE MY CAR! It was parked on my property, I contacted security / patrol for my community and they don't have any calls last night made for the vehicle or my address. No records at all! Called once I found out who had my car and they said it will be $510 to get it back. I have no options. Not to mention the customer service is terrible very short responses and attitude from the start. read more

Hi Richard, I'm curious as to how you feel I was specifically blaming you. I was stating facts, but based on your reply, you have no empathy for those who've had to pay these ridiculous amounts of money. so you expect me to leave a 5 start review after this? Go self reflect. As stated in my og review, vehicle was NOT parked illegally in an actual parking spot. I even spoke to management about it. Now you're just speaking lies. Anyone who saw my previous review can see what actually happened, but I guess now I can call you, the owner of the business a liar, and no one should do business with a liar. read more

If I could leave less than one star I would. I live in Carriage Mobile Estates, and in 2019, we were told as residents that we could call in to have cars towed when they were parked illegally in the red zone. I have attempted on multiple times to contact this company in regards to cars that are illegally parked, however they seem to change the rules without informing any of the residence and now only the manager, Vickie can call. This is a little inconvenient as she's only in the office part time, and is always gone by 5 o'clock, and she's never here on the weekends. She doesn't even live nearby. As you can imagine people tend to park in spots they shouldn't park in on the weekends and in the evenings! The customer service is the most horrible I have ever experienced in my life. This company is awful, and communication is horrific. Avoid them at all costs! read more

Dedicated Transportation Services - Here's a car clearly parked in the red, and yet the tow company would not come! - Towing Near Me - Garden Grove, California

They have the worst customer service. they don't provide accurate pricing information and charge more than stated over the phone

The only thing these people live for is thriving from taking a ridiculous amount of hard earned money from people who yes occasionally make a mistake with complicated sometimes archaic parking arrangements. They are nothing but pure scum and a drain on the economy. $100 fine, $200 sure whatever. At $500 to get your car back when they barely had it is just greed, price gouging and theft. The owner is a leach of a human being I'm sure. read more

I'm a leasing manager at a property and we often use this company for services and the lady who answers the phone always has an awful attitude we get many complaints from residents that she is very rude on the phone, when we as a company call she is not helpful and has a bad attitude towards us every time we call. Jesus however has been very helpful and friendly. He definitely goes above and beyond for us, we appreciate his help. read more

This tow company suck a** they towed my car thinking it was the one they where going for. They wanted me to pay $370 to release my car who they f up on and more messed up part was that the car isn't still in my name so there's no way if getting it back with out the register owner. I give them a 0 on there rate read more

This is the worst interaction I have ever had with any type of business BY FAR. My car was towed from my apartment complex that I have lived at for almost 7 years now. We have a 2 bedroom therefor we are allotted 2 parking spots and 2 parking permits, an open parking spot and a carport spot which we park both of our cars interchangeably depending on who gets home first. We have never had an issue with this and have never been towed for the last 7 years up until last week when DTS towed my car from my complex that I pay a lot of money to live at. My other car was in my carport and the car that was towed was in an open spot, not taking up any additional spots. Literally no reason to tow other than being money hungry thieves. I am checking to see if my complex authorized this tow because it has never been an issue since I've lived there. I realized my car was gone around 6:45 in the morning so I called and they said there is an after hours fee to get my car back before 8 am, which is absolutely ridiculous. I had to be late to work to avoid paying an even more outrageous fee. So I get to their lot knowing there's nothing I can do but pay the fee and get my car back. Everything went smoothly, and I was very respectful to the staff processing my payment and assisting in getting my car back at this point because I knew they were just doing their job. I was charged a whopping $370. Whatever, there's nothing I can do about it. This is where everything changed.. One of their many ex-con's took me back to get my car where it was parked on wood blocks. I was confused and asked him if I can drive my car off of them because it was elevated and looked like it would be an issue removing my car. He said yes and asked me to roll my window down so he can assist me. He motioned at me to move forward, as I was moving forward he said wait now reverse, so I did. Then he motioned for me to stop and told me that one of the wood blocks had been lodged in my wheel well. Exactly why I asked him if it was safe to drive on the wood blocks in the first place. He then tells me he needs to get the forklift to remove my vehicle. So I step out of my car while he pulls it forward. As he was removing the forklift from my vehicle, parts of my bumper flew off so I pulled out my phone and started recording. He then steps in front of my camera and is telling me I am not allowed to record the damage they just did to my vehicle. The employees started collecting the broken pieces, I would assume to dispose of them since they are evidence of them damaging my vehicle. I retrieved them and told them I'm taking them with me. Their employees are then telling me I need to get in my car and leave or they are going to call the police. I welcomed the threat as I needed to make a report with PD anyways. They then threatened to get in my car and drive it off their lot if I didn't. So I waited for the cops to get there and when they did I gave them my story and the officer said "ya sounds about right, we get calls to this place all the time because they're shady". After reading through your reviews, it is beyond evident that you guys have ZERO integrity and a horrible business ethic and should be looked into by the Better Business Bureau. Richard, your desperate attempt to come up with some type of excuse for each complaint in order to save face for your unethical excuse of a 'business' is actually comical . All of us experiencing the same issues with YOU must be wrong, right? Can't be you and your destructive and unethical business practices. Sure! I'm sure your excuse is going to be that my car was already damaged, NOPE. All of those plastic parts were still attached PRIOR to your employee using your forklift on my car. Thank God I have video/picture evidence of everything! Long story short, I am filing a complaint with the BBB and taking them to small claims for the damages to my vehicle. This 'business' needs to be held accountable. read more

Your company is underperforming, and the overall business practices are concerning. It is essential to reach a more favorable agreement with your contractual partners, particularly with apartment complexes. The pricing structure is problematic, and it is unclear whether the apartment complexes or the towing company benefits more from the towing fees. The level of service provided is inadequate, especially given the established rules at these complexes. I did not receive any warning regarding a violation while parked in the guest area. It is crucial for your company and the apartment complexes to establish a more effective arrangement before towing and making someone pay a tremendous amount read more