I ordered one hearing aid from Listening Stack due to a recent ear injury from snorkeling and…read moresubsequent surgeries. I have tinnitus and issues hearing high frequencies. It took a long time to adjust to my new state of being but my hearing aid has made such a difference. Justin was very thoughtful and understanding of my issues and helped me with adjustments as I dealt with increased tinnitus and challenges in different hearing environments. His office assistant is also very responsive and professional. I would recommend them to anyone in Santa Cruz who already has a prescription and just needs help for unique situations of tinnitus and mild hearing loss.

Not at all happy with advice or service I was provided…read more I should've looked at the Consumer Reports issue where they recently rated Costco as the absolute best place to buy hearing aids. Great service , products and matching of customer needs to those products. I was very unhappy with Listening Stack. I am very pleased with the Costco product and service.

Was surprised by my experience after reading all the hateful comments on here. Receptionist was…read morevery sweet and quick to get us checked in and get my son's intake papers. Dr Xiao is very nice and knowledgeable. I was very anxious going into the appointment and now my nerves are calmed. I believe my son is in great care.

We've been going to SC EN&T Medical Group at 550 Water St. in Santa Cruz for several years for our…read moremother who will be 100 years old in just a few months. On April 14th I called because the tip of the hearing aid got stuck in my mother's ear. It usually takes 5-10 minutes for them to remove the piece. The hearing aid also needed a minor repair which also normally takes just 5-10 minutes. I called at 9:15 and left a message explaining the issue, but didn't receive a call back. I called again at 10:30 and the receptionist told me she would call us back. By 1:00 we hadn't heard from them so I had to take my mother to Sutter Urgent Care which took two hours. By the end of the day, we still had not heard from SC EN&T Medical Group. The next day, I took the hearing aid into the Water St. location for the repair. While I was trying to explain what needed to be done to one person, the receptionist who I talked to on the phone the previous day interrupted and claimed she tried to call us back. Well, we all know our cell phones provide a list of incoming and outgoing calls and none of the three phone numbers (mine, my sister's, or my mother's) shows a call from SC EN&T and no message was left. This review gets two stars only because the woman who helped me when I dropped off the hearing aid for repair (I think "Molly") was gracious, ready to listen, and it was ready to be picked up within an hour after I dropped it off. I understand the office is busy and people need to wait in line for service, but at the same time, consideration should be given when you know you have a 100 year-old client with a problem that can be fixed in 5-10 minutes. Instead, we had to go to Urgent Care where our mother was potentially exposed to sick people and falling asleep in the waiting room. I also do not appreciate being interrupted while I'm trying to explain a concern. Be respectful.

It is now called hearing by Manny. Manny was well informed about various premium hearing aid…read moreoptions and technologies from companies like Oticon & Phonak which are not sold at Costco and offer hearing solutions which Costco cannot sell. It was an education to learn that Costco cannot sell at a great price that solves hearing issues for the majority of customers, but Manny and other audiologists are only ones that can sell the Best technology, I needed that so I had to pay more than something that wasn't working for me. Manny was an authorize ld Zip hearing center and I saved $1200 from other private audiologists that are authorized to sell the best technologies available. I'm very happy & more important, my wife is happy I can hear her again . I am no longer repeating the phrase " What did you say"

Quality care from someone who really knows what she's doing, and cares for her patients like they…read morewere old friends.

This review is solely based on my experience with PA Jennifer Lyons. I'm told that she bounces…read morearound between this main location on Soquel and the second location in Aptos (on Old Dominion Ct), but I saw her at this location. Lyons is not my main provider, but I saw her that day to get a referral and I was told no other providers were available that day. She listened to my problem, but didn't do a whole lot to help me solve it. I explained that the pain in my jaw had been getting worse in the past couple days and asked if the referral to a surgeon could be expedited after she told me it would take at least 4-5 days to be processed. She said no, that's how long the process takes. I then asked if she knew if my swollen gums were possibly caused by a bacteria and if I could get anti-inflammatory medication to help as I wait for a referral. She was short with me, answering only with, "I don't know. I wouldn't know if it's bacterial." She was completely unsympathetic and slightly argumentative, not doing anything to make me less worried and scared about this whole ordeal. I also found out that she wrote "routine" instead of "urgent" for the referral status she put in for me, even after I'd told her this is an emergency and I had been continuously taking pain meds to relieve my pain for the past week.

I'm a senior citizen and wheelchair bound. I'm able to drive myself to appointments, unload my…read morewheelchair, and wheel myself inside. However, I need assistance loading my chair back into my car after the appointment. That seems like a reasonable accommodation, but I've had recent appointments at three different PAMF locations in Santa Cruz County and in every case I've ben told they'd love to help but can't because it's against policy. My pharmacy, my dentist, Dignity Health, my hairdresser, UPS, and many local shops don't hesitate to provide this service. I'm shocked and frustrated that PAMF does not.

We have been miracle ear customers for a couple of years now, and really appreciate their customer…read moreservice and family approach. We live in Florida, but were visiting the Monterey Peninsula in California. We inadvertently left our hearing aid charger at home. Penny and Brian at the hearing aid store on Caldwell in Soquel provided us fantastic service by loaning us a charger to use while we're in the local area, and return it on our way back to the airport. I didn't have much hope for a solution when I called them, but was overwhelmed by their helpful assistance. Penny also did a cleaning and filter exchange while we were there. The hearing aids work great, but Miracle ear is unbeatable when it comes to helpful customer service.

I've been very happy with the help I've gotten through Miracle Ear. The staff have been very…read morehelpful and friendly. The hearing aids have performed very well.

Unlike many offices Donelle carries all the major Hearing Aid brands. She has a well-earned…read morereputation for being knowledgeable and kind and I found her very easy to work with. Her many years of experience make her a valuable resource for all things relating to hearing loss. Highly recommend her!

Dr. Hetzler saved my Son today. He's Amazing! My son was in terrible misery dealing with an abscess…read moreon his tonsil. Dr. Hetzler was so caring , kind, patient , compassionate and extremely detailed and thorough. After 9 days of of feeling awful my son was able to break a smile tonight and he said "Mom, I can't believe it but I'm already starting to feel a bit better". My heart was so happy for him. We are so grateful for Dr. Hetzler, he is extremely skilled, talented and so so nice ! What a great guy! We were super lucky to have him today !

I don't know why he gets good reviews or most doctors with PAMF these days. If you have an…read moreemergency you shouldn't have to wait 6 months for an appt. And to be told to get a referral from your PCP or Urgent Care is not acceptable. Today I had a serious hearing problem and this is what i was told. Not acceptable.

I have been very pleased with the expertise and professionalism from the provider, Barry Nabors and…read morehis staff. He gave me an in depth audio test and explained in very understandable terms what it showed. We then discussed hearing aids. I had several brands recommended to me from friends and he was willing to discuss all of them. I ended up getting the most recommended hearing aids from my friends and Barry had them available the next day. I have been back for adjustments and education on how to care for and use the aids and when, through my own error, needed an adjustment quickly, Barry squeezed me into his busy schedule the next morning. I will be returning after using the aids with any concerns or adjustments I might need and was encouraged to come back whenever I have a need. I'm extremely pleased with my experience with Hearinglife in Santa Cruz

This was a great place to get my hearing checked and get hearing aids. They are super helpful and…read morefriendly. The process was educational and focus was in meeting my needs and really listening. They assist whenever adjustments are needed. Best experience

This is the worst provider we have ever seen in the whole Bay Area. He doesn't listen to any of his…read morepatients. I am so very happy that my husband and I both fired him!!! All he cares about is greed and making more money. We had to go to him because of True Hearing as he's a provider for them. As a result, I had throbbing in my ears and his hearing aids would not stay in my ears. We both are so much happier and better off now that he's out of our lives!!! We're both going to new providers now. Do yourself a huge favor and go to someone else other than this LOSER!

Top-notch service. Professional assessment, supportive atmosphere, personalized after-care. In…read morethese uncertain times, it's great to feel safe, seen, and supported. The free mask was a welcome added bonus.

Thank you! Staff is very friendly and accommodating when it came to scheduling. very professionalread more

I went to Dr. Jeannine to get a hearing test in preparation for hearing aids. She was delightful,…read moreunhurried, thorough, and explained everything in a way that was understandable. She is professional and I honestly can't imagine going to anyone else. I wish more doctors were like her!