The shades look great, and I love how they looked, but my walls need repair. I paid for the…read more"professional" installation and the owner himself was the one that came to install the roman shades. The problem is that when he left and upon inspection, there are drywall chips around the windows. Now the windows themselves have to be repaired. I have never been so furious about paying as much as I did for shades and "professional installation" to have my windows look so horrible. I would expect better and more careful service. So yes, you can expect the blinds and drapes to look great, but also expect to repair the drywall to your windows when they are done.

I had a fantastic experience with James at MJ Drapery. He and his wife provided sheer curtains for…read moremy large bay window. The work was beautifully done and James was a pleasure to work with - very professional and respectful. Their prices were very reasonable, too, especially compared to other interior design firms in the area. I will definitely be using their services again in the near future for other projects in our house.

When my parents came to the store location, they met Julie Reed who was very pleasant & had a warm…read morepersonality. My father was purchasing new drapes for their house per my mother's request. The total came to around $5,500. Julie came to the house several days later to do the measurements & at that time she didn't advise them of when the drapes would be ready for install... okay cool, because it's difficult to estimate when that vendor will have the product ready. On the day of the install she called to advise us that the installer was having an issue at the customer's house before us & couldn't make it that day. Okay cool, totally understand. The guy doing the install came on 8/13/24 & arrived 15 minutes before she told us that he would be there which we appreciated. During his work process, he discovered that the measurements on one of the two sets of drapes was off by 1 ¼ inches & advised my parents that he would need to have it sent to the seamstress & should have it back in about a week. Okay, so Julie screwed up when doing the measurements... no biggie... we're all human. Here's where my complaint comes into play... now you would think that since my parents were dealing directly with the owner of the business that she would have called my parents to apologize for the inconvenience, right?!?! Nope... no phone call or even a text message from her. So today * 8/22/24 * I asked my mother if Julie had contacted them with an update. Nope. No attempt at communication. Now my parents are both 79, have a passive personality, & do everything possible to avoid confrontation so knowing this, I knew that I needed to take over the situation. I called Julie at 4:15 & was told, "Oh the guy is coming to install the drapes tomorrow!" I replied, "umm... TOMORROW?!?! Don't you think you should have contacted us to let my parents know?!?" "Oh yeah, I guess I should have called." "Julie, are you serious? So, if I hadn't called you today then the guy would've just showed up tomorrow to do the install & what if we weren't home?!?!" At this point, I let it be known via the tone of my voice that I was aggravated. She stutters & tells me she's driving & doesn't feel comfortable talking to me on the phone while driving. I told her that tomorrow wouldn't work for us since we have several appointments & that she needed to call me back so we could discuss this further. It is now 5:10 & she hasn't called or texted me yet. I know this is long & I apologize, but I felt I needed to provide all the details so that the people reading this understand why I'm saying that Julie's lack of customer service & appreciation is pathetic. My parents spent $5,500 of their hard earned money with Julie & she cannot make a slight effort to ensure that my parents were satisfied customers?!?! So, IMO, if you have a busy schedule & you value your time, do not do business with this place.

I had new wooden shutters installed in every window of a very large house and overall they look ok…read more The communication throughout the entire process was poor. The installation was subpar at best. They hung 2 of the shutters so close to the door handle I couldn't get my hand on the handle. They came back and moved those two after not showing up several times when promised. Now the shutters and doors each have several visible nail holes. Also some of the shutters keep opening because they aren't making adequate contact with the magnet. They also seem very loose. I don't recommend.

The owner's wife hung up on me telling me to take my business elsewhere. Very unprofessional! Buyer…read morebeware! They missed their appointment and then asked me if their pricing was going to work for me. The pricing they gave was between $25 and $30 per sqft for imported shutters. That's nearly 150% more than other companies in DFW. They said to get me a better quote they would need to do an in home estimate. I explained we had an appointment setup for the prior day and was bothered that nobody showed up. She proceeded to tell me to take my business elsewhere and hung up on me. When trying to call them back goes straight to voicemail. They blocked my number.

I've used Texas Shutters & Blinds on two new homes now, and I have to say they're the best at what…read morethey do. If you're around Plano, Frisco, Prosper, or McKinney, you're a fool to use anyone else. The shutters technology is state of the art, and the sales team and installers are professional and friendly. I got the 2.5 inch faux wood white blinds with no holes in them (new way of doing them-- hole-less), and they look super modern. Thanks guys for another great install! Can't recommend your team enough-

Great customer service. Crystal helped me make the best decision for my situation. Shane and…read morePatrick were helpful and answered all of my questions with a friendly attitude. I wish I would have called sooner so my blinds would be operational faster. I would recommend CJ Blinds for solid repair at fair prices.

AMAZING! I phoned about a broken blind part, sent a video to Crystal, and she advised me how I…read morecould order it online, saving me a 45 mile trip from Fort Worth to Carrollton. EXCELLENT customer service.

Smooth, simple process from start to finish. Melissa is so helpful with design ideas and samples…read more They have a wide selection of current window coverings. Mark came out to measure quickly, had a quote right away. Then returned to install them himself. We thoroughly enjoyed working with this company and would definitely recommend Shutter Shop!

We have two very large windows with eyebrow arches on the front of our house that we wanted redone…read morewith Plantation Shutters. We had regular faux wood blinds on both windows prior, but were never fully satisfied with them. They didn't cover the full window, but they were the best we could afford at the time. After perusing reviews on Yelp we decided to give JR a call and he came out to the house. We were a little surprised that he only had one sample to show us. He only uses the Norman Blinds, and they don't have the traditional vertical bar that enables opening and closing. We really liked JR, though, and decided to go with the Norman Blinds, even though they were a little different from what we had been expecting. One cool thing about the Normans is that you can close the bottom 1/3rd portion of the blinds while leaving the top open, which is nice when you want some light but don't want people outside to see in. We also have two very skinny windows which border the sides of our front door. Very creepy to have people look in the windows at you (and they do!). We ended up ordering shutters for those as well. It took a couple months for the blinds to come in, but the guys who came to install them did a fantastic job. They even wore foot booties so as not to dirty my white carpet. They were very nice and respectful. Once up, the shutters looked awesome. We love them. I love being able to close them tightly at night and love how dark the bedroom stays in the mornings. It actually is much nicer *not* having a vertical bar running up the blinds that obstructs our view. I plan to eventually have some of our other windows done as well, as soon as it's in the budget. Our experience with JR and Classic Shutters was a very good one.

We paid Classic Home Dallas a $7,629.75 deposit for three custom MagnaTrack screens in June. Months…read morelater, the screens were never delivered or installed, and we learned the order had not been placed with the manufacturer. Communication became extremely difficult, and the company later acknowledged serious financial problems and said it could not provide a reliable delivery or refund date. We have been patient and made repeated attempts to resolve this directly, but we are still waiting for our money back.

Shannon and her husband were great to work with - Shannon was great to work with and advise me…read morewhich silhouette shade would work best for us - her husband did the installation and was so nice to work with - everything was on time- very reasonable estimate - highly recommend them if you are looking for shades or blinds Janie Harrell

I am so impressed with Advantage Blinds, will certainly be my go-to in the future. I have spent…read moredays calling many vendors trying to find a particular part for my blinds. With one phone call to Shannon today, she now has my part on the way!!! She is SO VERY pleasant to work with, a breath of fresh air. I am an older lady and speaking to someone so pleasant and professional is very important to me, certainly not the norm in this Day and age. Thanks again so much for helping me out!

My wife and I were looking for someone to help us dress up our older motorhome- the blinds and…read morevalances needed replacement. We are very thankful that we found Christi's draperies! They took the time to discover the look we wanted, then provided the expertise with fabric selections. Their workmanship was fantastic...what a great new look we now have in our RV! What a true pleasure it was, having such a wonderful mother and daughter team to help us. Scott and Missy

Christy is very customer service focused. Drapes look great! I'll definitely be a repeat customer…read moreif the need arises.