When my parents came to the store location, they met Julie Reed who was very pleasant & had a warm personality. My father was purchasing new drapes for their house per my mother's request. The total came to around $5,500. Julie came to the house several days later to do the measurements & at that time she didn't advise them of when the drapes would be ready for install... okay cool, because it's difficult to estimate when that vendor will have the product ready. On the day of the install she called to advise us that the installer was having an issue at the customer's house before us & couldn't make it that day. Okay cool, totally understand.
The guy doing the install came on 8/13/24 & arrived 15 minutes before she told us that he would be there which we appreciated. During his work process, he discovered that the measurements on one of the two sets of drapes was off by 1 ¼ inches & advised my parents that he would need to have it sent to the seamstress & should have it back in about a week. Okay, so Julie screwed up when doing the measurements... no biggie... we're all human. Here's where my complaint comes into play... now you would think that since my parents were dealing directly with the owner of the business that she would have called my parents to apologize for the inconvenience, right?!?!
Nope... no phone call or even a text message from her. So today * 8/22/24 * I asked my mother if Julie had contacted them with an update. Nope. No attempt at communication. Now my parents are both 79, have a passive personality, & do everything possible to avoid confrontation so knowing this, I knew that I needed to take over the situation. I called Julie at 4:15 & was told, "Oh the guy is coming to install the drapes tomorrow!" I replied, "umm... TOMORROW?!?! Don't you think you should have contacted us to let my parents know?!?" "Oh yeah, I guess I should have called." "Julie, are you serious? So, if I hadn't called you today then the guy would've just showed up tomorrow to do the install & what if we weren't home?!?!" At this point, I let it be known via the tone of my voice that I was aggravated. She stutters & tells me she's driving & doesn't feel comfortable talking to me on the phone while driving. I told her that tomorrow wouldn't work for us since we have several appointments & that she needed to call me back so we could discuss this further. It is now 5:10 & she hasn't called or texted me yet.
I know this is long & I apologize, but I felt I needed to provide all the details so that the people reading this understand why I'm saying that Julie's lack of customer service & appreciation is pathetic. My parents spent $5,500 of their hard earned money with Julie & she cannot make a slight effort to ensure that my parents were satisfied customers?!?! So, IMO, if you have a busy schedule & you value your time, do not do business with this place. read more