When my parents came to the store location, they met Julie Reed who was very pleasant & had a warm personality. My father was purchasing new drapes for their house per my mother's request. The total came to around $5,500. Julie came to the house several days later to do the measurements & at that time she didn't advise them of when the drapes would be ready for install... okay cool, because it's difficult to estimate when that vendor will have the product ready. On the day of the install she called to advise us that the installer was having an issue at the customer's house before us & couldn't make it that day. Okay cool, totally understand. The guy doing the install came on 8/13/24 & arrived 15 minutes before she told us that he would be there which we appreciated. During his work process, he discovered that the measurements on one of the two sets of drapes was off by 1 ¼ inches & advised my parents that he would need to have it sent to the seamstress & should have it back in about a week. Okay, so Julie screwed up when doing the measurements... no biggie... we're all human. Here's where my complaint comes into play... now you would think that since my parents were dealing directly with the owner of the business that she would have called my parents to apologize for the inconvenience, right?!?! Nope... no phone call or even a text message from her. So today * 8/22/24 * I asked my mother if Julie had contacted them with an update. Nope. No attempt at communication. Now my parents are both 79, have a passive personality, & do everything possible to avoid confrontation so knowing this, I knew that I needed to take over the situation. I called Julie at 4:15 & was told, "Oh the guy is coming to install the drapes tomorrow!" I replied, "umm... TOMORROW?!?! Don't you think you should have contacted us to let my parents know?!?" "Oh yeah, I guess I should have called." "Julie, are you serious? So, if I hadn't called you today then the guy would've just showed up tomorrow to do the install & what if we weren't home?!?!" At this point, I let it be known via the tone of my voice that I was aggravated. She stutters & tells me she's driving & doesn't feel comfortable talking to me on the phone while driving. I told her that tomorrow wouldn't work for us since we have several appointments & that she needed to call me back so we could discuss this further. It is now 5:10 & she hasn't called or texted me yet. I know this is long & I apologize, but I felt I needed to provide all the details so that the people reading this understand why I'm saying that Julie's lack of customer service & appreciation is pathetic. My parents spent $5,500 of their hard earned money with Julie & she cannot make a slight effort to ensure that my parents were satisfied customers?!?! So, IMO, if you have a busy schedule & you value your time, do not do business with this place. read more

Read Design Window Fashions - Shades & Blinds Near Me - Plano, Texas

I had new wooden shutters installed in every window of a very large house and overall they look ok. The communication throughout the entire process was poor. The installation was subpar at best. They hung 2 of the shutters so close to the door handle I couldn't get my hand on the handle. They came back and moved those two after not showing up several times when promised. Now the shutters and doors each have several visible nail holes. Also some of the shutters keep opening because they aren't making adequate contact with the magnet. They also seem very loose. I don't recommend. read more

This is a great place. We needed shades and shutters for our entire house and their prices were much better than any other place we checked out, even beating Home Depot and Lowes. We had them come out for a free consultation and they made some great design suggestions. From there, we came to the studio to place the order, although I don't think you have to. The shades and shutters were on time and they were extremely flexible on the time of installation. The product is top quality and we have not had an issue with any of it. The level of service is also top notch and the family owned business is so friendly. Give them and shot and I think you will be satisfied! read more

This was an easy and seamless process from start to installation. The service crew were courteous and very thorough. The drapery panels and the rod were installed exactly the way I requested. The wood blinds were professionally made and installed on the patio door and sidelights. The color matched perfectly and now it looks like its always been there. The drapery has given my 30 year old living room a fresh new beginning and the owner was very knowledgeable about what I really wanted the end result to look like. And it does! read more

Don't be fooled by dated reviews. Julie Read mismeasured my cabinet and drawer pulls as well as my window treatments. She did not deliver on commitments made. Knows absolutely nothing about electrical work that that she recommended. Save yourself some aggravation and find another firm for your decorating and window treatment needs. read more

We had a brand new home. Working with Read Design was a great experience. I ran a +18VDC distributive power grid to my windows to power the Pirouette blinds - Read Design did the rest. I had 1 blind motor go out and had swift warranty service to replace it. They have been more than helpful on getting what we had envisioned for our new home. Now all 22 windows are remote controlled and automated. We would not use anyone else and are extremely happy with their prices, attention to details and warranty with after sales care. read more

I called Designing Windows (in Plano) b/c one of the blackout shades at my office needed to be repaired. The response I received from the lady on the line was "It would be a minimum of $125 for our service person to go check it, because we just don't have time for that". I thought the response was odd, but I told her we were fine with a service call fee. She told me she'd check their service schedule and call me back within an hour...and of course, I never got a call back. I understand if repair service isn't a service they want to offer, but if that's the case, JUST SAY SO. And don't offer it as a service on the website. read more

Got my shutters today and the installation was super fast. The workers were VERY careful about my furniture and made sure everything was back where it was supposed to be. They caulked and touched up with paint and even left the paint for me. And the shutters themselves are GORGEOUS! They totally changed the look of my rooms. So happy with the service and the quality. Pricing was great! Loved Kate. Can't recommend enough! read more

Quick response and turn around time on my quote! The design studio/showroom is filled beautiful finds and not crazy priced! Julie and Kate were both super helpful in helping me create my vision. read more

My husband and I wandered into the store front one day and loved the shop. We later called to see if they would work to finish out a couple of rooms and possibly work to design other in our house. Julie and the rest of her staff have always been friendly and professional. The design and changes Julie made to the family room and kitchen were impactful and brought the rooms completely together. We could not be happier with her design, installation and follow-up. We are now working on redesigning our bedroom with Julie and her team. Read Design is a great find, professional staff, and reasonable priced! read more

Went to Designing Windows to get some shades and blinds. We were treated with excellent service and found some great furniture as well!!

The overall rating is really closer to five stars than four. Julie Read, owner, helped me obtain a replacement Hunter Douglas headrail for some vertical blinds for a home in California. The combination of Julie's handling and Hunter Douglas' quick delivery made the transaction timely and uneventful. Julie took the specs, ordered the headrail which was built and shipped no charge in less than two weeks to coincide with a visit back to California. The replacement was an exact fit and easy to install. My only problem was my issue of wanting more detailed information on what was ordered and the timing; however, I really didn't have to worry about anything. read more