if it wasn't for Isaac the young man who installed my two beautiful blinds. This review would be a…read more. Isaac presented himself professionally. Went right to work on removing the old blinds. For being one person, he showed great confidence and strength with installing both blinds by himself. Quite impressive. He knew right away the window framing is not 90 degrees. I still can't figure out how he squared the blinds up and made them parallel to my floor. Mark the salesman was professional, talked me through the options. Why 2 stars if not for Isaac, here's the timeline:
06/23 Marc confirms initial on-site appt (06/26) w/email sent the same day I confirmed appt
06/26 Marc completed sale
06/27 Initial deposit $1.118.17 charged
06/30 Ruben sent email stating recv'd contract order #2030165. submitted install, waiting on installer ETA date
06/30 I replied to email - text is best
07/03 I texted Marc for an update
07/06 I texted again saying I'd need to request a refund if no continued response.
07/07 Per email: Ruben emailed-#2030165 in production, est ship 07/17. Once recv'd scheduler will call me to schedule.
07/07 Per email: Marc said to Ruben, she did say text is best.
07/07 Per email: Ruben response "i am going to text her at 8. It's wild I was just in contact with her last week
Ruben, for the record sending a customer an email does not mean you are in contact. It means you are trying to establish contact. Trying to contact means meeting the customer where THE CUSTOMER says they are best to be contacted by, not the communication method you prefer.
I understand there was a holiday. A Saturday holiday. This doesn't mean you do not need to follow up with the customer. In fact I didn't need a follow up call. Quality customer service does though. $1,118.17 may not be a lot for you to hand over and just trust the business is legit. How about you Zelle me $1,118.17 bc you are buying blinds from me. I'll follow up with you when it's good for me and I'll say "wild I was just in contact with him."
I'm not sure what you've got going on in your life, i imagine it is hectic, demanding, worries about bills, and have been burned before.
So has the person who has just decided to take a leap of faith and trust this blind company is going to take care of you from beginning, middle to end.
Beginning was great, end was great. Middle sucked.