Jason provided us with an in-home visit with a sample replacement window, and explained the various…read morefeatures of interest and options. He helped us arrive at a suitable energy-efficient Simonton models to replace 5 of our windows at a reasonable price. He also measured all the windows to be replaced and promptly provided a written quote.
Three of our replacements were for original 30+ year-old single-hung windows which were no longer functional because their balances had failed. The replacement Simonton windows have a better design that obviates the need for such balances, which was of added value to me!
The total window order, measured and made to order, was received by JWG within 3 weeks and installed within 1 week.
JWG Windows arrived just minutes before the scheduled time for installation. We were fortunate to have a second installation crew (Alex and Ricky) join the first crew (EJ and Cody) during the installation process, which allowed the entire job to be done within 2.5 hours.
These two teams operated smoothly together in good spirits, were respectful of our property (using drop cloths in each work area) and cleaned up the work areas.
After they were installed, EJ demonstrated the windows' operating features, provided me with the manufacturer's warranty and answered my questions. (The self-latching worked a bit differently than I expected, which actually was an improvement!)
The windows look great and are a pleasure to use! Nice work, JWG!
