Early Saturday morning I discovered water flooding the laundry room of my significant other's…read moretownhouse and realized the water heater was leaking. I turned off the water supply rendering the condo with no water. Now what? Who do I call in Lexington, a town I'm not that familiar with much. She called her sister in Versailles but her recommendation of a past plumber she had used previously was closed for the weekend. So I did a search on Yelp first, skipping over a couple of plumbers with some not so good reviews and found Bluegrass advertised as being 24/7 and Shonda C.'s review listed first. She is in my friends list and I trust her reviews. I also saw photo's of the business owner and his family, plus some of his past work, indicating to me I was looking at an honest man. But to be sure, I utilized BBB for a background check and found zero complaints in the past year, an A+ rating and that they were BBB Accredited. So I gave them a call. Ron answered the phone at 7:52 am on a Saturday. This was a huge indicator to me I was going to be doing business with a good company. He told me he had one customer ahead of me but that he would be over between 11:30-12:30 and that he would call thirty minutes ahead of time to let me know he was on his way. He called me back at 10:26 am and arrived in 15 minutes. He assessed the work to be done, quoted a price, then left to pick up a new water heater and associated parts & pieces and arrived back around an hour later. I doubled checked with my sister, who owns five houses, on his quoted price and found he came in little bit less than her prediction. Ron and his son, who was helping him, installed a new water heater, and upgraded the water pipes and gas line, along with new valves on both, to meet today's codes. He completed the work in two and a half hours. We were completely 100% satisfied with the work, his timeliness, consideration of cleanliness and knowledge of his trade. Would not hesitate to call him again for any plumbing needs.

Our kitchen drain clogged somewhere deep and was backing up. I saw the ratings for Bluegrass…read moreRooting and decided to give them a try. Ron came out and cleared the pipe in no time, left no mess, and charged a fair price. He was super friendly, nice guy. Glad we could hire a locally owned small business that cares.

Our toilet flooded in the middle of the night (on a Monday,…read moreno less). I didn't want to risk serious water damage, so I did a quick search and I found all city plumbing. I requested a quote on Yelp and they responded within minutes. They arrived, and soon my toilet was flushing like it was brand new! Appreciated them walking me through the process and answering all my questions. Definitely took customer service a step further with that. Plus, the $10 coupon on their page was a nice little bonus.

I had a bad leak and other plumbing companies were very strict and non-negotiable with prices, but…read moreall city plumbing was very knowledgeable and reasonably priced. They diagnosed and solved my problem and I've had no issues since! I would highly recommend!

Excellent service!! Justin was professional and respectful. Completed the task with care,…read moreexplained, and answered questions. Made sure to tidy up when he was done. I will definitely use this company again and refer to friends & family.

From the owner: Services: Sewer and Drain Cleaning, Gas Line Installation,…read morePipe Thawing, Repair and Replacement New Construction, Complete Remodeling, Drain Unclogging, Water Leak Detection, Inspection, Bathroom Repair and Maintenance, Faucet Repair, Sump Pumps, Water Lines, Camera Sewer Line Services, Sewer Lines, Water Heaters, Gas Leak Repair, Grease Trap Installation (We do not pump), Frozen Pipes, COVID Friendly and Ready.

Great service, friendly and quick. Initially missed the appointment window but showed up anyway…read morelater. Fixed my issue and was very good communicating the issues, the fix, and the warranty.

I have been going around and around with this company. I had a new hvac system installed which is…read morea large amount of money. I was shown a place that I agreed to a hole being cut through my brick in the front of my house which was not in anyone's sight line to a PVC pipe just sticking out near my front door. The hvac supervisor was made aware of my issue the day of installation and I was told he would contact me. Guess what.... that has never happened to busy to reach out to a very unsatisfied customer. When I call their customer service everyone seems so helpful but all they do is listen with no action. I would not recommend and am very disappointed, to spend that much money and hate what they did to my house is very upsetting and the company sure doesn't seem to care that they have a unhappy customer!!

Jeff answered his phone quickly, agreed to come and was here exactly when he said he would be,…read moreexplained the problem to me so that I could get it, and fixed it in very reasonable time, at a very reasonable cost. He came to work when no other plumber would, and I had called at least ten. He is now top of our list, and the first call we will make, in future. So appreciative here!

Jeff arrived is a shot time and solved my dad plumbing issue right away. My dad said that he was…read morevery professional and reasonably priced. I highly recommend Drain Works for any of your plumbing issues.

they charged my senior and veteran parents $1680 to replace and install a gas water heater!!!! it…read moreonly cost 500 at Lowe's. when we called to discuss why it cost 1100 installation, they wouldn't give an answer other than saying it was a flat rate. not only that, the service man had them write a check out to himself!!!! when I called the company to find out what was up with that, they said it was fine. THIS PLACE IS A RIP OFF AND TAKES ADVANTAGE OF ELDERLY PEOPLE!!! DO NOT USE THEM

They did so many mistakes on our property we had to bring in another plumbing service to finish and…read morerepair all the damage costing us thousands of dollars, some things they damaged could not be repaired and our new property is permanently damaged. I strongly recommend you stay clear of them!

The problem has been corrected, and I am now showing an increase in my Comfy Club Membership to…read moreinclude the extended warranty. Thank you.

Five minutes work to unplug a drain. $630 dollars. It won't happen again…read more Go somewhere else, he was there and I needed to get it unplugged. Never again will I use them.