Gabe is always great. recommend highly for any plumbing needs. Efficient and great for diagnosing…read moreprobl

My a/c went out on the 4th of July. I called them on the 5th and had service technician here on the…read more8th. Scott was very friendly and had manners enough to put shoe covers on before entering my house. The only reason I gave 4 stars instead of 5 was because I had an all day window appointment which tethered me to my house for the day. I asked again the day of my appointment, and they said there was no way to narrow it down.

A New Image is the heating and air contractor for Home Depot in Aurora and several other locations…read more Mark Allison responded quickly and provided a very reasonable quote for top of the line Rheem equipment. Other suppliers had lower end equipment at the same or higher prices. I used my Home Depot credit card for no interest for a year and got Giant Eagle fuel perks when I purchased a $1,000 Home Depot gift card. I know I got a really good deal and Mark was very good at explaining the options. I'm very pleased with this transaction.

I'm sorry to have to write this review but it's necessary, I feel…read more A new image is actually Anderson Heating and Cooling now. I called to schedule a residential boiler service. The tech showed up with only a clipboard in hand. Normally, they have tools etc and are ready to work. They typically drain some water out, check for sediment, clean the sight glass, open the pilot cover, clean it, vaccum it. The tech did NONE of this. He was here for a half hour, charged me a 100 bucks and left. Not exactly a boiler tune up that i paid for. If you have a residential boiler system I suggest not using this firm. Years ago the tech who came out did a great job. This year was not the same situation.

EXCEPTIONAL services from KOBELLA as always!! Tech JEFF had…read moregreat knowledge and ability to make things understandable in layman's terms. Pleasant, friendly, efficient and thorough. Turned out to be an easy fix this time but JEFF figured it out quickly and did some trouble shooting for the future. Recommended installation of a new AC capacitor and explained benefits and cost. Did not feel pressured or forced to decide on the spot. Also discussed long term plan to replace whole system and what that would look like. JEFF provided estimates and costs were very reasonable compared to other local providers. Customer service rep, DORENE, made scheduling easy and got me in before my pets and I melted from the heat - lol! She was very pleasant and helpful throughout the process. I HIGHLY recommend KOBELLA for HVAC, plumbing and all services they provide!! Great experience!! I won't use anyone else! KOBELLA rocks!

After about forty years, I decided to change the cartridges in our master and guest bathroom…read moreshowers on my own. Got lucky with the first and it works great. Butchered the second, requiring professional help. Turns out these cartridges should be changed every 5-10 years. Anyway, I won the lottery when Homer Johnson arrived to bail me out. Every step he took was solidly professional, from the removal of the old shower valve to the installation of its replacement, he had all the right tools and 100% of the knowledge to make them work correctly. I was also impressed with his measuring of the closet wall needing cutting open to expose everything. His carefulness in measuring allowed the wallboard piece to be repositioned so it hardly looks like it was ever moved. Anyway, hat's off to Homer and Kobella for making everything like new!

The website had some God-based mission statement, which I found peculiar. I saw mixed reviews and…read morewas tentative, but contacted them for a quote after an astonishingly bad experience with Ziegler and I was BLOWN AWAY. I had a 130+ year old system that needed to be replaced. Big job. First, Hunter came here to bid the job and said, 'I'm really sorry. I need to get my manager involved.' I was so happy he admitted that because it's what I suspected from the two previous companies. His manager came a few days later and was absolutely wonderful. Mark was the first person to bid the job who actively listened to my concerns. He was fully engaged and happy to collaborate, problem solve and take time to explain things - all while being wonderfully kind. This was a wholly different experience from my previous bids. Not only did he seem to have a much better understanding of hvac systems, but was completely unpretentious. When he left, I had a stronger understanding of my house. So aside from the experience being so much more pleasant, it was also much less expensive. I am so happy they service Ashtabula. They are the only hvac service I'll use and I'm going to tell everyone. I don't understand the other reviews at all. Silliness.

I purchased a whole house system from Ryan H&C 2 years ago and I'm still very satisfied. They were…read morevery knowledgeable on units, and gave me good recommendations. Their team is very nice and professional. (Ps.. I read a lower rated review on yelp and I laughed at one lady who said the service guy needed to go back for more parts and charged her $200 more. Does she think he carries thousands of different parts on his truck? Did she think the service was free? $200 was a great price. So just ignore that lady, she's not educated on how repairs work and costs for parts and service )

Sept. 2,2026 Main sewage line from home to street was not adequately draining. Gorjanc Service…read moreTechnicians Jerry Lynch and Deonte Thornton assessed the problem. Went right to work. They cleared tree roots, and wipes. Line was snaked, hydro jetting and camera. The sewer line was spotless. These two gentlemen very knowledgeable and respectful. If you have a main sewer line issue call Gorjanc Service. They have the knowledge and Technicians. Cost very reasonable.

We had an issue with our air conditioning unit. The office took all of our observations and a…read moreservice professional was dispatched. Our technician was experienced in HVAC SYSTEMS for many years. He diagnosed the issue immediately and a part was replaced. There was no sales pressure as we would have not known the situation. We had such an amazing customer service experience and have never had an issue with any previous repairs in the past. You get what you pay for and the value we have paid in the past has served us well. Thank you Gorjanc for keeping us cool during this muggy heatwave! Our air conditioning unit is back up again at 100 %. We are very happy with the results!

The guys came out to unclog drains and toilet lines in one of the bathrooms,. They were very…read moreefficient. They wore shoe covers which I loved, and did the job in a timely manner. Very pleased with these 2 young men, and with E. Dake.

Dan and Jeff stopped by to give me a quote to install a water line in the refrigerator cubby of our…read morenewly remodeled kitchen. 5 minutes later they offered to do the work right then. The quote was so reasonable that we gave the ok. Literally couldnt have been 30 minutes and they had it done. Valve tucked in neatly so the refrigerator went back flush. This is not my first experience with this company and it won't be my last! Outstanding customer service again! From the front office to the field! They do it right! I know from personal experience how difficult it is to have that consistency with all touch points in a service related business. These folks do it well! Thanks again for your help!

I contacted Herczog with a significant furnace issue that several other companies were unable to…read morediagnose. I had three other vendors evaluate the problem, and each one told me something different--each "fix" was expensive--and they all ultimately said I needed a new furnace. Herczog took the time to thoroughly assess what was actually going on and gave me an honest, practical solution that fixed the problem without unnecessary replacement--saving me thousands of dollars. They're a family-run business, and that care shows from the very first call, with friendly, helpful people answering the phone. Their professionalism, integrity, and attention to detail truly set them apart. I wouldn't hesitate to recommend them.

Herczog installed two central AC units (a 4-ton and a 2.5 ton) back in 2014 when I bought this…read morehouse. They were recommended by our realtor for a low-velocity system, along with another vendor for high-velocity. Our realtor is one of the most-known historical home realtors in the area. I obtained other quotes for the install as well, and Herczog was both the least expensive and most responsive. The extensive install on a large historical Cleveland Heights home was done very professionally and in under two weeks. I texted Ted Herczog today, ten years later, because the 4-ton unit was not pumping out ice-cold air anymore. He came out himself, same day, after 5pm on a 90F Friday to fix it. It's fixed. Ten years of flawless operation. One day we had an issue... and Ted was here to fix it same day. I wish I could give 10 stars. Thank you very much, Ted!

Brad, the owner is a knowledgeable person! He was prompt for our appointment and doesn't try to…read moreupsell you things you don't need. He will make suggestions but not make you feel pressured. Thanks Brad!

My Trane furnace wouldn't heat. The flame would go out after three minutes. Devan came out, did…read moresome testing, and gave me the repair cost., He had the needed main control board with him in the van and completed the job on that first trip. No pressure, no upsell, no panic. I'll use this company again, if needed.