Matthew's Plumbing has done some work for us before, a PRV and a water heater replacement. I had…read morethem come today to check for a leak which I was pretty sure didn't exist. The city of Raleigh refuses to check their water meter or replace it without an invoice from a plumber. Our water bill was higher than usual the last few months. I did a toilet leak test and found no leaks. Nothing else on the property showed a leak. I called the water department and they were less than helpful. Despite our bill going DOWN after turning ON our sprinkler system, they insisted there was a leak. Matthew's Plumbing sent two guys out who listened to the story, checked the meter as I did, checked the crawl space (no leaks) and listened to me complain about the water department. I was expecting to pay $200+, instead they only charged me $75. These people are honest. I was upset enough that I would have paid the $200 or more had they asked me to do so. Today's visit is why I'll keep doing business with them.

We had two simple tasks: install a per-faucet water filter, descale our tankless heater. We got TWO…read moreleaks: one busted pipe and one improperly installed water filter (screwed on badly, constant dribble). Neither of them were caught and ran for weeks causing massive water damage. Matherw's refuses to take responsibility and even BILLED US TO FIX IT! insurance is suing them for us. STAY AWAY. They do NOT stand by their work!

The serviceman was polite and was careful not to make a mess while removing my faulty garbage…read moredisposal. He finished the job in a timely manner and everything is working properly now.

Did what they said they would do. Responsive and flexible. Clean professional. Price was high and a…read morelittle bit of a surprise because I thought their quote was final price but realized they quoted me not including taxes which for a larger job were significant. But other than that. I was pleased.

Quick response and fixed the issue quickly . We found our toilet was leaking. Problem fixed…read morequickly.

Timely response, reasonable pricing, and a good job done. Good communication and I got an invoice…read moresame day.

I had a pretty good idea what was going on. When Clay showed up for the free estimate, he showed…read moreme the problem, what the solution was (buy a new shower head) and how (easy it was) to replace it. He then Jedi mind tricked me into getting some preventative maintenance that an actual plumber might be needed to do, which I agreed to. Noah showed up the next day, ahead of schedule and despite setbacks (having the wrong part) finished early. 5/7 - would recommend.

We woke to the sound of rushing water at 5am. Water heater had bad leak. Had to turn water off to…read morehouse. Called 4 other plumbers until we found one able replace water heater that day. Biggest challenge was it was located in our attic on third floor. It was such poor design in our house by original builder. Attic opening was not big enough for new going in and old one coming out. AJ and Tucker were great. Got us up in running that day. Worth every penny not to have to wait three days other plumbers quoted.

Hiram did a great job at a reasonable price! He informed me when he was on his way. He was…read morepunctual. The faucet service requested was completed efficiently. I will definitely use his service in the future.

Well, Brian's plumbing did an excellent job of installing our hot water heater. Previously they…read morehave done the installation of our well pump a few years ago. This is my go- to plumbing company. The installer arrived at the arranged time and the cost was right in line with similar plumbing companies in the area.

I found Brian via Craig's List. I had a leak in an outdoor hose-bib (faucet). It was a very…read morestraightforward job. The water to the house needed to be turned off, hose-bib removed, new hose-bib installed. It took Brian approximately 20 minutes to complete. I know because I was in the house finishing an exercise routine that ran for about the same amount of time. We chit-chatted 5-10 minutes before the job. So maybe he was there for 30 minutes. I know plumbers can charge anywhere from $65-$100 an hour. I had not asked him what he charges before he started the job. He billed me $180 plus $31.25 for the new outdoor faucet. He claimed that he charges $85 for a "site call". and $95 per hour. I tried reasoning with him. My opinion was that the "site call" fee should be part of the first hour of work. To no avail. His response was that I should have asked how much he charged before I had him do the work. I was very calm and explained that no other plumbers charge that much. He challenged me to call Cecil Pluming, the plumbers that installed the original hose-bib on the house. He said, call them and see what they would charge you. I didn't want to use them because I thought they were too much. But fine, I called them and put them on speaker phone with Brian and my wife in the room so we could all hear the phone conversation. The lady from Cecil plumbing quoted me $102 per hour, plus $50 or so for the parts. She estimated that it would not take more than an hour to change a hose-bib if it were no complications. Even after proving to him that he was gouging me and his prices were way too high for a craigslist job - he would not budge on the price. I paid the fee, but told him I was very dissatisfied and that I could not recommend him to anyone. I said it's good to have a fee policy, but sometimes a fee policy is not commensurate with the work and time performed on the job and that the fees should be adjusted accordingly in those situation's. I also explained that we are a very close neighborhood and word gets around regarding unfair contractor practices. He said he understood where I was coming from, but he felt charging $211.25 to change out a an outdoor faucet in 30 minutes was a fair deal.

Had an emergency, called near the end of the day, and spoke to Lisa. She said they would come out…read morethe next day. They (Justin and Daniel) were over the next morning! They addressed all my concerns and answered my ton of questions! Price was very reasonable. Thanks again!

Lisa and Chris are great! A little pricey, but quick and reliable.read more

We recently had an issue with an object falling into the toilet as it was flushing, and we knew…read moreimmediately that this was not a plunge situation - we needed expert assistance. Carolina Plumbing and Backflow came same day, was incredibly responsive, professional, and knowledgeable. We hope to not be in the same situation again but if we are, we will be calling them first. Highly recommend their services!

From the owner: licensed and insured with 20 plus years of plumbing experience in commercial and residential. We…read moreserve the greater Raleigh triangle . Services from water leak to toilet repair to water heater. Honest and transparent .

Will Fuller made a very large repair at one of our houses. Unfortunately it was not done…read morecorrectly and the pipe that he replaced failed and we now need to make another 3k repair. Will was very responsive and quick to follow up when he wanted to get paid but when it came time to make good on his repair he was unprofessional and non responsive. This is a company that you should stay very far away from. Lots of drama just to get what you paid for. Will never offered to help us with this issue nor to make any type of refund. Pictures and receipts for the additional repair were shared with Fuller Services.

I called this company yesterday and scheduled an appointment for today. My expansion tank and…read morepressure valve were done. Daniel called and told me he was on the way. He and his partner arrived, diagnosed the problem, and fixed it within an hour. Daniel is a professional...Professional service at its best. Highly recommend and will use again.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back. Really need help but contacted twice with no help at all. Even if you are busy…read moreeveryone needs a call back event when you can not help.