I called to get a quote for my water heater replacement. Called me to say they can't do quotes have to send someone out to look and see. They wanted $69 service charge plus trip charge. I asked for just a ball park quote get an idea. He says fine someone will call me back to shoot me a rough number for install. Never called back. You guys suck. Read all the reviews here folks. The only people using this company are people who aren't savvy with yelp. read more

Short but important update. I called to have them do a replacement for a washer / dryer. I had been quoted 140 from sears but they didn't have availability for a few days so I called deans as they are usually quicker. Same day were able to make the appointment. On the phone I gave EVERY detail so the tech would be ready. Frankly - it isnt that complicated. There are only two types of dryers and for electric there are two plugs. The tech called me when he got there and started telling me I was missing a "whip" (why is it so hard to just call it a power cable??) and then in vague terms told me it was "more complex with some things with different voltages and stuff" (that's a quote) ...and then tells me he will have to call me back. 30 min later i get a call and a quote for $450. That's to unhook a washer dryer and hook a new one up. Nothing else. not removing/recycling the old one. not delivering the new one. I'm not "licensed" and Minnesota has a law that says you cant turn off a gas line without a licence (this is the same as turning off the water on a garden hose). So I guess I'm paying for that because this is ridiculous. Bad communication between dispatcher and service guy and the service guy couldn't explain anything to me. I'm normally all for supporting small business but this is simply ridiculous. Sorry Deans - 5 years a customer and now I'm out. Peace. read more

I would not waste your time scheduling service with Dean's. They will set up an appointment and give you an eight window. After you wait for eight hours no one will show up and you will get a message stating that they need to reschedule. When you call and ask to discuss this with someone in management none of the managers will talk to you. They are very unprofessional and have no respect for their customers time. Minus one star rating!!! read more

Worst experience of my life, they will screw you over with pricing and when you complain there is no follow up. I will never ever use their services again. They don't even deserve 1 star. read more

If you enjoy a big marketing pitch to get a Dean's "membership" before they even look at your problem, call Dean's. If you enjoy listening to a young kid with an iPad tell you your plumbing problems are huge and bigger than you even imagined, call Dean's. If you can wait for ten minutes until your Dean's "professional" figures out your estimate on his iPad before he tells you that replacing your kitchen faucet will cost you $938 (and he'll throw in the valve replacement for free), call Dean's. I told him to leave. Master's Plumbing showed up, and in less than an hour installed my new faucet and two new valves for $214. Dean's is a bait-and-switch nightmare, and I'm pretty sure since I'm in my late 70s they prey on seniors. Awful. read more

We had a horrible experience with Dean's and would not recommend them to anyone. They came to clean out our mainline and when they left there was a small leak in the stack where they had been working. We thought they didn't tighten it up and ask them to come back. When the service person came back, he charged us over $200 to tell us we had a leak in the pipe we needed to fix. This is the very pipe he was working on and should have checked it before he left the first time. We feel taken advantage of and would absolutely not recommend you use Dean's for any service. Shoddy service and price gouging. read more

They told me my furnace needed to be replaced that the co was to high and red tagged it. A second option to have it checked by another heating company.They found nothing wrong with the carbon monoxide only the inducer needs repair. So they only wanted to sell yus a new furnace for 6700.00 dollars compared to fixing it for 1500.00 . They are not an honest company. read more

DO NOT USE DEAN'S!!!!! We were completely screwed by them. In a hurry, we paid 5X what we should have on a water heater from them... only later to feel misled and confused. We also had charges appear on our card from the Dean's club that they promised was a one time fee... which ended up being a recurring fee. read more

To clean the AC condensation line they quote me for over $275. I can fix and clean this myself for way less. The worst part of this wasn't the visit but shortly after I paid for the diagnostic and that was all they did and not clean the AC I had fraud on my credit card I used to pay for this diagnostic. The technician didn't have a card reader and had to manually enter the card he said so I gave the card to him not thinking twice to enter and use the 3 digit security number on the back. I would say do not use Dean's Professional Plumbing, Heating, Air & Drain just for this alone. I didn't use my card for anything else so no one would of gotten my card and the security code on the back to use for online purchase for gift cards. read more

UPDATE: Today at 2:50pm Dean's Plumbing called me and when I identified myself, they hung up the telephone. Creepy... read more

I would think twice before going with Deans for a sewer pipe fix. We had a 10ft section of an old clay pipe replaced. It cost $8,500 with a Deans member discount, which I've learned could have paid for a completely new pipe with another provider. Aketo bragged about how much money he's brought in for the company and that he's asked them for the technology to fix pipes with sleeves which is less invasive and cheaper. Dean's doesn't have the Sleeve technology which tells me they're more interested in making money than providing a good service for customers. When they finished digging up our lawn I was left with a huge mound of dirt that was completely unleveled with the original grade of my lawn. This required lots of digging and moving dirt to get it back to the original grade. I've been told other places make sure it's level and even put sod down to make it look nice. Their 1 year no interest loan option eventually jumps to 9.9% which is another hoop afterwards. Lastly Aketo was unprofessional he offered me some sunglasses that he said were Versace, but were some knock off brand. Who does that? Was that some sales ploy? We felt like Deans was a good option from reviews, but I think they're all about marketing and the surface level image but when you dig down deep their values are money first, customer second. read more

These people are a horrible! They tried to scam my elderly mother. They came out to her house to look at her A/C unit and told her the unit was shot. They tried to sell her a new unit costing 10,000 or another for 20,000. Then charged her $370 for a diagnostic check. Her usual service company came out and had it running in a hour and told her nothing was wrong with it. This company is full of scammers and con artists! We will be contacting the BBB and the Attorney General about their B.S.!!! read more

In early May 2022, our sewage line backed-up in our basement. I had a few plumbing companies come out for assessments. Dean's came out for an assessment of the line and I agreed with their assessment of replacing the sewage line. However the salesman was very braggadocious about how much money he was saving me and how he can work out a deal for me. Very gross salesman tactics that were obvious and not well performed. I only went with Dean's because I agreed with the plan not because the salesman "sold" me on how good of a deal I was getting. Part of his long-winded deal he was giving me was that it would cost ~$1750 to remove and replace 1 segment of city sidewalk or street curb section. He spend 5 minutes going over how much money he was saving me because their digger was the best in state. He marked out 4 sections that would have to be removed by a regular digger, but his guy could do it and only remove 1 section, saving me ~$5000. I then went over it again with him because I wanted to make sure that when they actually did the job, they didn't end up removing more sections than the 1 section the salesmen said his digger could do it in and then now I have an extra charge of ~$1750. He said nope, only one section will be removed. I was not home when the pipe replacement happened. However when I got home I noticed no sections of sidewalk had been removed. I thought, well they must have the best digger in the state then! But I had still paid for the sidewalk replacement, so if the cost I was quoted was ~$1750 to remove and replace a sidewalk, why did I pay for that when no sidewalk was replaced. So I called for an adjustment. After a discussion with the customer service, they said they would be back in touch with me. Later that week I got a call back with an adjustment of $700. That's not even half of the quoted value for sidewalk replacement. I said that was not enough back and they said they would see what they could do and I would receive a call back. No call back. After 2 weeks of no calls, I called back, spoke with their answering service and I was told I would receive a call the next day. No call the next day. I called back 6 or 7 times in a month and a half and did not receive my call back until July. Each time I was promised a call back the next day and never got one until I had to get very short and heated with the call service and made them promise me I would get a call back from the manager. I finally just got off the call with the manager and she said there was nothing else the could do for me. She said the price is the price and the only adjustment would be the $700. So I told her her salesman lied to me and she said he didn't. I said, so you agreed there should be an adjustment ($700) but that wasn't the cost I was told. So either they are keeping $1000 for no reason, or the salesman lied to me. She had nothing to respond to that other than, there won't be any further adjustment to the price. Very frustrating experience, I feel like they took my money and ran hoping I wouldn't put up a fuss about it. I will never use Dean's again and will never recommend them to anyone. I just pray they did the job right and didn't replace my pipes with plastic straws from McDonald's or something. read more

Would give them 1 star, but giving them 2 stars because their technician was very professional and friendly. Needed a toilet snaked and they wouldn't give me a bid over the phone. I had this happen once before years ago and paid $150-$250 to have it repaired. Dean's came out and charged me a $59 trip fee just to tell me it would be $740. Never again will I agree to hire anyone that won't give me some kind of an estimate on the phone. read more

SCAM NOTICE!! First off, thank you to Yelp and all the reviewers who wrote Dean's reviews. You helped save me from committing more money to this company! My tankless water heater recently stopped working and was flashing an error signal on the digital screen. The unit constantly kept trying to light itself but it wouldn't stay on. In the past I've fixed a similar problem myself on my furnace, so I had an idea of what the problem was. Being a Dean's Club member (and the fact that they installed the unit 5 years ago), I called the company thinking that, minimally, there would be no charge to at least come out and confirm my diagnosis. However, when the plumber got to my home, he told me there would be a $270 charge because of where the water heater was positioned! After spending about 45 mins "testing" the machine, he recommended I buy an entirely new unit AND water softener to "prevent this from happening again"! Reluctantly, I agreed to get the unit replaced and told him to schedule the work. When the plumber left, the unit was flashing a DIFFERENT error signal than the original one, indicating something more serious. After reading reviews on Yelp, I decided to get a 2nd opinion from a different company the next day. Not only was the 2nd plumber able to fix the original problem, he also discovered that the reason I was getting the new error signal was because the first guy had purposely unplugged a small wire to make me think the unit was seriously broken. I immediately called Dean's and canceled the replacement project and my unit is working fine with no issues. Ironically, The first plumber from Dean's called me within an hour of my canceling the project to ask if he could come back out to my house to fix something that he'd left undone. I assumed it was to fix the problem that he sabotaged the day before so I told him "no". DO NOT USE THIS COMPANY! read more

DO NOT USE THIS COMPANY! I am a former Dean's Service Club Member and it is an ABSOLUTE ripoff. Within ten minutes of my annual furnace "inspection", my furnace was shut off and red tagged for a "leaking" secondary heat exchanger and was told I was in imminent danger due to carbon monoxide buildup. I was immediately told I would need to replace my furnace or pay major $ for repairs and that they could do it today and had great financing options (especially if you got both an AC and furnace). Well, imagine my surprise when I'm told my AC unit needs a $4k repair or replacement. When I suggested that I wanted a second opinion before dropping $10-$17K, I was told that the technician's manager probably wouldn't be able to get me as good of a price unless I did it right then and there. After he left, Standard Heating and Cooling came out and inspected the furnace and found ZERO issues with the heat exchange and no evidence of carbon monoxide. I gladly paid their $89 service fee and cancelled all subscriptions and scheduled maintenance with Dean's. Fabricating an emergency/hazard to screw people out of thousands of dollars is a level of sickening, unethical behavior that has probably worked on unsuspecting people in the past, but hopefully this review will help someone avoid a similar experience. Side note - Dean's Customer Service was really great about reaching out and trying to retain me as a customer, so I have no complaints about that part of the company. read more

I have used Dean's Professionals several times in the past year. My first experience was positive in that they came quickly when my furnace stopped working on a day when the temps were below zero . I ultimately ended replacing my furnace which was done quickly. However, my gut kept telling me to get a second opinion, which I did not. During the summer, the furnace fan was not going on thus air would not circulate in the house, so I had them out again. Of course, it was my air conditioner causing the issue so it had to be replaced to. Again, my gut said get a second opinion but I did not. Last weekend had them out to do the free annual furnace checkup as part of the Dean's club that I paid the annual fee for since it was coming up on one year since the installation. The young man who came was very nice, completed the checkup and found no issues with the furnace. He did indicate that there was some calcium on my whole house humidifier filter. He came back with a price of $147 for the filter and installation, with the Dean's club discount. I declined and said I would order online. Found the exact brand name filter for my unit for less than $10 online! Installation of it takes less than a minute and even I can do it. I now believe I should have listened to my gut the first time and got a second opinion. They do good work but I believe their main goal is to come in and see what they can find to replace and charge top $$$. Glad I turned down their offer to inspect my plumbing:-) read more

My mom hired this company to fix a clogged kitchen sink. They removed an old water filter and replaced her garbage disposal but were unable to snake the drain; apparently they don't use a snake (a plumber without a snake?). They charged her $750 and made an appointment to come back the next day to continue trying to fix it and planning to charge for more work. In the meantime, she reached out to her condo service team who came in and fixed the clog immediately - free of charge. The building contractor said the work Dean's did should not have cost her more than $300-$350, and though they quoted her a $600 garbage disposal replacement, the one they used was only $100. This company took advantage of an elderly woman living on a fixed income...shame on them! read more

Another Minnesota charlatan. My father called them to his house to replace a kitchen faucet. The faucet was replaced with a model that can be purchased at any home center for around $40.00 or less retail. How much did this professional plumber charge to install this faucet you ask? $763.52 That's right over $700 for the trip and their labor. This is something that takes a DIYer with little experience an hour or so. A pro-plumber should be able to do this in less than 30 minutes. It seems that Dean's employee spent most of his time plastering Dean's plumbing decals over everything in the basement (I.E. the water heater, furnace, AC unit, etc.) I counted over a dozen decals and tags which he used to cover the labels from the furnace installer on the furnace. He also "recommended" more work be done. Here are some of the prices for their plumbing services. $279 to replace the supply valves under the sink. These are the shut-off valves under the sink that you can buy for around $5/each at a home center. Again, a plumber with experience could replace 2 of these in less than 30 minutes. $1053 to replace the 2 valves at the water meter. Again no more than an hour for an experienced plumber. These prices DO NOT include their trip fees or other fees. They try to sell people their Dean's Club membership again another rip-off. I contacted the customer service at Dean's and nearly blew my top with their manager Troy. He told me that he thought $763 was a reasonable price for replacing a kitchen faucet. To make a long story short. I got a 100% refund out of them. How confident in their prices do you think they were?? As I said earlier, there were decals all over the furnace. A few weeks later when we went to turn on the furnace it would not ignite. To my surprise, I found a loose wire on the furnace flame sensor. Hmmmmm. I wonder how that happened??????? read more

This was not a good experience. The service person that came to fix a faucet that didn't swing easily- didn't have a clue what to do. Tried to sell us a very expensive replacement with an expensive charge to install. We paid the travel fee and wrote them off. Went to turn on the faucet and WHAM- water everywhere. Called to have someone come back- was told it would be $150.00 to come back that evening. Agreed that someone would come the next day- took off a half day of work. A different service person came- attached the whatever. wow, the second service person had experience and clearly knew what to do. The office girl was very nice. Not good. I should have read the reviews first. Won't make that mistake again. read more

First appt went fine; a few things on the honey-do list that honey couldn't get to - things got fixed; so signed up for the membership. Had furnace check up as a result of said membership....total estimate? More than $4,500! "Do NOT turn your furnace on!!" the Tech warned; nearly causing an anxiety attack. Went over estimate with honey...some things were outrageous (Clogged air filter estimate - $115 seriously?? Honey ran it under water and had it clean in 5 minutes.) Apparently we also have the "worst" furnace ever made (Trane)...so what was the point? trying to sell us a new furnace?? Had a second opinion yesterday. The verdict? Absolutely nothing wrong with our furnace. Yes, some maintenance things to address, but nothing that needs urgent attention. Funny coincidence, Dean's called at the same time to schedule my plumbing check up as a part of my membership at the exact time our second opinion was being delivered. Not. A. Chance. Now I only have to figure out how to remove the HUGE Dean's stickers they slapped all over our furnace, water heater, air conditioner and Lord only knows what else... read more

I thought I already provided a review, but maybe there is a difference between Dean's St. Paul and Dean's Minneapolis, west Metro. I only marked as one star because there are not negative selections. This company installed a furnace four years ago.  Over the past two years, there have been times when the furnace would not start due to a problem detected by a low pressure sensor.  I was unimpressed with Dean's during the installation so had this inspected by a different service provider.  Turns out they installed intake/exhaust PVC that was inadequate in diameter for the size of the furnace.  Avoid Dean's.  Over priced, difficult to work with and from what I learned this week, incompetent. read more

There are no words for how much this company sucks. Single women beware -- their people WILL take advantage of you if you don't thoroughly know your stuff. They used scare tactics with me, and I ended up with $10,000 worth of work, only about a quarter of which I truly needed. I was really vulnerable at the time, as I happened to be wrapping up a huge remediation project from a different flood/leak. I couldn't stop crying, and you better believe the guy (who is of course also a salesman) made the most of my fear and overwhelm. To boot, the water softener they sold me is an off-brand piece of crap that mysteriously didn't come w a manual...almost as if it was used?!?! And sure enough, in 2 years, I've needed two repairs on it. Makes me pretty scared for what surprises my new boiler holds. Oh yah and they left a huge mess. Bits of metal everywhere. I have really little kids! How this place is still in business I will never know. I'm kicking myself for not doing better research before I called. But it was an emergent situation. They were the 8th place I called, and the first to be able to come right out. My anger at these unethical sleazeballs is never ending. There are ways to be professional without screwing over people who are at a vulnerable time in their lives! read more

Stay away from this rip off company. They charge you $69 just to come out and give you a bid. The bid was $320 to open up a simple clogged drain. I said that's twice as much as a competitor bid. They have a $99 clean drain on the internet. This is very misleading to say the least. I told them to leave. I was still charged $69 for the damn outrageous bid. I would rate them a zero if I could. I called to complain. They don't care, just move on to the next sucker. STAY AWAY!!!!! Alan L read more

Dean's is untrustworthy, slimy and predatory. If you happen to call them, hang up. If you're currently working with them and have started to notice they're not exactly honest and are price-gouging, tell them to leave and find a second opinion ASAP. They are inept con artists. As a homeowner, you want to trust technicians when something goes wrong. Dean's came out to snake a sewer main... There were some roots, sure. I've been through this before and expected them to jet it, pull out the metal cutter, etc. Instead, Dean's technician told me it was the "worst I've ever seen" and that it was "in need of repair, collapse was imminent." He said his tools couldn't fit into the clean out, so our only option was to dig in and replace the pipe. With poo water in my carpet, this terrified me. They kept telling us about the imminent collapse of our sewer, so we agreed to let Dean's go for it. Before our neighbors had the ability to sign on and agree, Dean's showed up and started digging. Then they broke the sewer main. Then they left a 25 foot wide, 15 foot deep hole in our front yard with ZERO safety cones, netting or even bothering to cover the sewage hole. The best part? They hadn't pulled permits. The city utilities manager told us that Dean's is notorious for this type of thing and we fired Dean's. Dean's then said we owed them money and told us that the technician would "lose commission" which would be "hard on his family". vs accepting any responsibility for bait and switching, swindling and then creating a public safety hazard on a bus line, city street and not dealing with it. They blamed their contractors (yes, it's not always Dean's employees doing the work) and blamed us, never taking responsibility for their own predatory and deceitful business tactics. Lawyers were involved and Dean's finally put their tails between their legs and limped back to prey on other homeowners. Lastly, they left a 15 foot deep sewage pit open in the middle of Minneapolis during the summer on a BUS LINE street for over 2 weeks with ZERO safety precaution. After they left, they ripped up our yard and left it in a sewage-filled, muddy mess, costing us over $2,500 to repair. They even left plywood, rebar and trash in the mud for us to pick out. After we fired them, we got a second opinion and compared quotes on the sewer line removal and replacement: Dean's = $27,000 Cardinal Services = $800. They fixed Dean's mess, cleaned our sewer and reminded us that local, honest people do exist. Call Cardinal Services for sewer cleaning instead! read more

I've found Dean's professional to be predatory nickel and dimers. I originally started with Dean's because my sump pump wasn't working. I have pipes wrapping around the house to drain at a lower elevation, and I didn't know that I was supposed to take off the cap in the winter to let it drain in a short path instead of the long. So the long path froze, and the pipes didn't work. Pop off the cap, no more problems. Dean's wanted thousands of dollars to reroute those PVC pipes, but never explained why they needed to be rerouted. Remove the short route cap in the winter, put it back on in the spring, lesson learned. They also tried to get me to replace my sump pump, and pipes leading outside, which he described as professional grade, and in good condition. When trying to understand their reasoning, he was saying, "just to be safe". At this point I wasn't yet convinced that Dean's Professional can't be trusted. The plumber managed to convince me to get their membership which includes visits to inspect things like the furnace, air conditioner, and plumbing. Not being an expert in any of these areas, I thought it was a good idea to have them routinely checked. My first routine checkup comes around, and here's where I'm now fully convinced never to do business with them again. I won't say his name because I don't want them to get fired, I just want to warn others to be warned, and I want companies to know that this behavior won't be tolerated, and they will lose business from it. I'm not claiming that Dean's has been untruthful, or even incompetent. What I am claiming, however, is that they do not do business with your best interests at heart. Here were their recommendations, each one of them was conveyed to me like it was a critical life or death issue. Replace weak draft motor - $954 -- This was because it was reading 3 amps instead of 2.8. This is nominal. Replace weak flame sensor - $405 -- Again, because the reading was under 5-10% outside of perfect. Clean dirty blower wheel - $465 -- If I could get paid 465 dollars to spray something for 5 minutes with canned air, I'd change my career. Clean drain tray - $115 Reconnect dryer vent - $115 - Wow... he's not even here for the dryer. It took me literally 5 seconds to put that back on and tighten it as soon as I noticed it came loose. Replace filter cabinet - $389 - Because it got dusty. That's what filter cabinets do, they collect dust. I'll clean it myself and keep the $389 Replace heat exchanger - $1075 for labor only - So this one is why it's important to get furnace inspections. My furnace was putting out 220ppm of carbon monoxide, and that number should be below 100ppm. He then 'red tagged' my furnace, turned off the gas, powered the furnace off, and disconnected the flame sensor. After some research I found that yes, this isn't good and should be taken care of promptly, but it isn't at all as dangerous as he described. The carbon monoxide is vented out, and there are safeties in place to make sure the furnace shuts off if the vents get blocked. It has probably been running that way for years, and I have CO detectors. What's more dangerous is going without heat in the dead of a Minnesota winter. So because of that high price tag and the list of other bull he's trying to sell me on, I decided to get a second opinion. I had another company come and inspect. I didn't mention the list of recommendations, I wanted to see what he would come up with independently. The second inspection came in: - the draft motor is good - flame sensor is good - gas pressure needs adjusting - burn test for the heat exchanger did come in high in CO. He adjusted the gas valve pressure, which brought it down from 220 to 140. This is still high and he did recommended replacing it. He gave me an estimate of $500 labor, not $1100 Getting a second opinion has just saved me a total of $3118. It's definitely worth the extra trip fee to get a second opinion from elsewhere. read more

Dean's is a scam. They did fine work, BUT, presented several options, one more expensive than the next for a simple water heater replacement. In a weak moment of wanting hot water, and not doing due diligence in researching them, we ended up paying well over $1,000 what we should have for a water heater and install. When I asked to see the bill itemized, they would not do it. It is one lump sum -- they will not break down parts and labor ... because they are overcharging and they know it. DO NOT USE!!! read more

Great experience with Dean's- would definitely use them again. Steve was the person who came to our house.

Called looking for a plumber to do a pretty simple job. Got a salesman disguised as a plumber looking to sell a very large and unnecessary job. Lesson learned. I will say, they do a good job with marketing and technology read more

Tech quoted me $1800 to replace the seized motor "if" they could get one. Then proceeded to explain that it was most likely they would only have to return in a couple of months to replace the furnace because it was likely to completely break down. The new furnace was quoted at $9000..... FOR MY 1000 SQ FT HOUSE! but of course he would give me a discount making it just under $8000. I said that was insane for my tiny house and he said it was standard. I said what about a smaller cheaper unit and he said that WAS the cheapest unit. I told him I lost my job in March and that I had a very fixed income, he said they had a payment plan, I replied it may as well be a million because I can't justify that quote with no income. I paid the service/travel fee and sent him on his way. I then called a clearly much more honest company. They replaced my motor in an hour for UNDER $750. and yes the part was new. I told the tech my horror story with Deans and he shook his head saying this place was giving the good guys all a bad name, and that for a brand new brand name furnace 80 something or other, would be more like 5 grand, probably 4, and that they would still be making a healthy earned profit. I had to PAY for Deans to come and totally try to take advantage of a senior with NO heat and a fixed income....however NO one should be scammed like this horribly greedy place.... shame on you read more

BE WARNED! I had two plumbing issues - a kitchen faucet that needed a new sprayer and a leak in the bathtub faucet. I called Dean's Home Services and received an estimate for labor of $750. The kitchen faucet was repaired without incident however, the bathtub faucet was never repaired and the pieces are still apart. Visit 1 - Dean's initially came out to assess the issue and took one of the tub faucets apart. They determined that a new part was needed and ordered it. Visit 2 - the parts arrived, but they were wrong. Visit 3 - they had to reorder the part and the same wrong part arrived. Visit 4 - they were still not able to repair the faucets - they then determined that another issue was with the water tri-feed part under the tub. Visit 5 - they said that I needed new faucet and knobs and confirmed what was needed while I ordered the parts at a cost of $500. Today I called to tell them that the parts arrived and to make an appointment for installation. Instead, I got an email that it would cost an additional $1,300 for installation. This "service" and cost are absolutely unacceptable, and I will not be using Dean's for this installation - or for anything else ever again. read more

When I called, I was told that there would be an 89.00 trip charge. Okay that's seemed fair but I wasn't told there would be 450.00 charge just to look at the A/C. Then the charges started flying in 1700.00 for a part and another 1700.00 for another part and never ending. Finally, he told me for a new 2 ton central A/C would be 10,200.00 so I paid the 480.00 or so and told him to leave. Total scam, total scam. read more

Overpriced for the initial call as well as for their repairs. Misleading in your repairs so you feel you need to buy replacement furnace at double the price of competitors. I would not recommend this business. They are out for the membership and outrageous prices. read more

Called on a Friday for a clogged kitchen sink. They could not get me in until the following Monday, so I made an appointment for their 8-12 window. As I work 35-40 minutes from my home, I took the day off. They called me at 9:37am and told me I was next on the list, they were just waiting for the tech to clear their first appointment and they would give me a "courtesy call". I waited until 1:20pm and had to call them. She stated the status was still the same and they would give me a "courtesy call". I asked if the tech was going to be able to make it today, she told me to go along with my day as normal and they would give me a "courtesy call". I reminded her I took the day off and again asked if he was going to make it today to have her only repeat the courtesy call statement. ‍ at 2:46pm she called me to tell me they weren't coming and that she could get me in tomorrow. Things happen was their excuse. Okay...I know things happen but ANYTIME during the day she could have looked for another plumber to fit me in or at least called me and advised that the first job was bigger than they thought and asked if I would like to reschedule. But they waited until the end of the day so I had little to no options to get it taken care of that day. Even when I called back to speak with one of their Managers, they were all gone for the day. VERY disappointed Wish I would have looked at all the other reviews on here first. Now I'm a Yelp member and user. read more

Set up a call with Dean's, they were very polite and seemingly professional on the phone. Next day, which I had taken off from work in order to meet the plumber, they call and tell me they are canceling the appointment. Seems that the job they were working last night was going to take a lot longer. I wonder why they did not call last night, when they knew about it. When I asked what they would do to remedy the situation, they would only schedule another appointment and waive the travel charge, they would not send the emergency technician unless I paid $100 more for the appointment I had already set up. Seems they want me to work harder to give them money than they are willing to work for the money. Working hard to rival Comcast in customer service here. Lots of plumbers out there, I will not be calling Dean's again, nor will I be recommending them. read more

Got an appointment booked, waited all day and then they called to say they couldn't show up at 3:30p. Then had the nerve to ask me to reserve another full day, what a crock of crap this place is. read more

Had a new furnace installed in December. Was told that the stat to control the air exchanger and humidifier was on back order. Installed a temporary stat we can only adjust the temperature on manually. Cannot set up times to adjust during the day. Called customer service numerous times. Call center takes a message but nobody calls back. read more

ZERO STARS! I have previously been a customer of Deans Plumbing since 2009 and have used them many times to do a basic 100 foot preventative sewer line cleaning due to all the large mature trees between my house and the main city line. I have also successfully referred them to at least 6 other friends. In the past they have been competitively priced although always tried to upsell their additional camera scope whether needed or not. Today I had them out to a cleaning prior to leaving for a long vacation. Totally shocked to find their prices had gone up by 500% and they refused to honor coupons without an expiration date that they had emailed and mailed to me I understand inflation and cost of doing business and expected some increase in price. But not jumping from $99 to $560 That's not inflation that is PRICE GOUGING! IN ADDITION they had the gall to send me an invoice for a $69 trip charge for a guy that was less than 5 minutes away Beware of these money gouging mongers that could care less about their customers and repeat business. They are all about getting as much $$$ from you as possible and get on to screwing their next victim To make matters worse several weeks back I tried to no avail to talk with them via on line chat. Nice girl I think name might have been Christy? Called apologetically and promised to have someone in Managemrnt call and see what they could do & said call would come in one or two days. No surprise now 3 weeks later and haven't heard a thing . Obviously management is not interested in customer retention and/or referrals read more

Nothing went as planned from the minute I requested service. They said to expect one thing and didn't follow through every step of the way. The job was to bring two items to code. They didn't (inspection failed) and won't return my calls... the customer service person just keeps making promises but no one ever calls. read more

Way over-priced on plumbing services in the Maple Grove, MN market!! Since Dean's Plumbing has a new shiny presence right off the 494/694 interchange in Maple Grove we decided to give them a call to replace an outside faucet that was leaking. We paid a trip charge of $49 to get an estimate for the repair. They offered two options: the "platinum" version was $1595 or the basic version was $640. There must have been precious metals involved in both versions (I say, facetiously), because two other plumbing companies in Maple Grove provided estimates of under $300 for the same repair. We went with one of the other companies and paid a total of $295 to have the repair completed by a clean, personable, and very competent plumber - with same day service!! I think that Dean's Plumbing has deceptive pricing practices. My guess is that they offer up the ridiculously high price for the "platinum" version to make the lesser, but still ridiculous, price appear reasonable. I would be interested in hearing what other people have experienced with this company. read more