So, I had my kitchen done 5 years ago...a full gut. Dean's guys show up and he checks in at the end of the day. At first it was fine, but there were little things that I noticed and spoke up. When they put up my "glass" backsplash, they were leaving some of the tiles cracked. I pointed them out and they had to remove them and replace with uncracked ones. Sure, I'm certain they would leave up cracked tiles in their houses, right? When they laid my kitchen floor....the grout started coming up immediately. I brought it up to one of the workers because Dean was nowhere to be found. He said, we'll take care of it. He replaced one tile. It wasn't the tile! It was the grout. The next day after being on the phone with Dean and giving him a piece of my mind, Dean was here helping them re-do grout. 5 years later, several tiles replaced, and several STILL CRACKING because the problem is that the sub-floor was not put in correctly and not leveled, so therefore, my tiles are loose, cracking and all the grout all over is cracking and lifting. My husband and I are going to replace the entire floor, but unfortunately the tile is under all the cabinetry. You spend hard-earned money to have a beautiful home only to find out as the days go by that the workmanship was shoddy and less than par. When they put the ceiling in with high hats, you can see all the bevels in it. I mentioned that, too, and was told that you can't get it perfect, that you only see it in certain times of day because of the sunlight. Yes, you're right and if I never saw him and his crew again, it would be too soon. I'm thinking of calling him to come and look at this floor, but I don't think he would stand by his work and honestly, would we even want him in our home again? No! read more