We were generally pleased in 2013 with our new Honda Odyssey purchase (although they wrecked the sliding rear door and wanted to repair it just before we picked it up). we had a 10 year warranty and service was good until our warranty expired in 2023. Then literally the visit after our 60,000 mile service, they tried to have us repeat the exact hoses, belts and fluid changes at the inspection visit 6 months later. They even included a video "showing" how the fluid looked dark and required changing. They apologized and gave us a "free oil change ". Beware. read more

Great service terrific people, always friendly and helpful. They explain everything to me;)

I purchased a used certified vehicle from here. Meaning that it was eligible for a warranty, but I had to pay extra for it. They got me in the vehicle that day and they had good service doing it. However, I was not expecting this. I bought a warranty for the vehicle. It cost me $4000. They canceled it three days later after purchasing the vehicle and they pocketed the money. I ended up meeting a new transmission rebuild when I took it to the dealership. They said that the warranty was canceled two days after I bought it. So I called the warranty place and they told me that Dean Honda was the one that canceled it. And that they got the refund check even though I paid cash for my vehicle and for the warranty. The vehicle cost me $$28,000. And the warranty was an additional $4000. I went in and gave them my debit card for $32,000. Everything went through no issues. And literally two days after I bought the vehicle they canceled the warranty and pocketed the money now I have to get an attorney to fight this because I need a new transmission in my vehicle and it's still under the mileage with unlimited years. read more

Walked onto lot with financing in place and ready to buy. Unfortunately I met Alex who wanted me to roll over and accept the pathetic deal he put out. His story kept changing about available vehicles and the cost was dramatically different than what is on the website. When I simply stood up to say I would have to go somewhere else he ran out to complete another sale. No worries, man has to make a living. What I don't appreciate is being called names. I confronted him as he ran back by me-first he denied it and then he defended what he said because I was "arguing" with him. So ladies, there you have it. If you're a woman and you question him it's "arguing". Do better Dean Honda. It shouldn't be a problem if any customer questions a deal when they are spending 30+ thousand dollars. read more

Great organization from owner to sales manager to salesman to finance manager. Got a great deal and they really treat customers well. Made car buying and trading easy and pressure free. read more

Terrible customer service. Appointment was made at 7:45am. I am unable to reach a human or have anyone respond to calls for a status update. Have left messages cannot reach a single person. I have escalated with no response. read more

Had winter tires installed and overall maintenance for winter. Great service as always. Video of your car in the repair shop assures you try did the work. Highly recommend. Also have their unlimited car wash that is fantastic. read more

Great service was fast and reliable would not waste any time very helpful and patient

Reviewing the laser car wash that is open to the public here. Laser washes are the safest for your cars paint, and it does a really good job! Good prices too compared to other car washes. The far left wash is not laser, avoid that one unless you like your paint scratched! read more

Joe Allen was my salesperson and he was a total professional to deal with, everything about this place was a 10/10. From start to finish everyone was a total pro and made it a great experience. They gave me for my trade in than I was expecting and we made a great deal to end the day. If you are in the market for a Honda, this is the place to go in the greater Pittsburgh area, talk to Joe Allen, he is a great salesman and a true professional! read more

There are so few great dealerships out there. Based upon our latest experience with Dean Honda's service department, they are clearly one of them. They went the extra mile getting our car in on a busy day. When it looked like we weren't going to make our exercise class they provided a loaner vehicle. Their price for a battery we needed was competitive and the staff couldn't have been nicer. read more

Today I had them do State Inspection, oil change and back brakes. $500. I'm glad I was wearing an N95 mask, because MANY of the employees were not wearing masks. State inspection includes checking light bulbs, right? When my Odyssey was "done" I noticed that one brake light was burned out, but after 4 hours, I was ready to leave. Now, the horn beeps twice when I start the engine. I finally found a connector hanging below the dash, and discovered that they had unplugged my security system. Plugged it back in and the beeping stopped. I've gotten lots of good service from Honda dealers in PA and CA, but I'm not going back to Dean Honda! read more

We recently turned in a 2016 Honda Pilot lease and got a 2019 Honda Pilot. Our 2016 car was over the mileage. We were going to buy the car outright for that reason. However, our salesman told us that they would not charge us for the mileage if we got a new car. We did that and we were very happy with our new car and the service. HOWEVER, we later received a bill for $700 for the mileage on the 2016 Pilot. We called Dean Honda and they said they could do nothing for us and referred us to the Honda Billing Department. We called them and they told us that there was nothing that they could do. They said that sometimes the salesman will just say that to sell the new car. They did take $200 off but still. We have bought and/or leased 4 vehicles from this dealership. We knew our situation going in and we made a decision based on that. Once we found out we wouldn't have to pay the mileage, that changed our decision. This was very deceptive on Honda's part and they just lost a loyal customer. read more

Sales people are only interested in their phones and computers. Went there and waited 10 minutes before someone met us. Went to Smail Honda in Butler and was immediately approached by salesman. Day and night difference between these two Honda dealers. read more

I took my car down 3 times for a leak. 1) was a diagnostic, which they check everything, but where the leak was. I could actually let this one pass 2) I found the leak, told them the area I think it was coming from. They said it was a clogged moon roof. They cleaned it up. said I was ok. I asked them if they sprayed water on the are to make sure there were no other leaks. They said, oh yes we did. So again, I just took their word for it. I took this car on vacation and the leak came back. What made this leak so bad was, it was above the electrical box. Which would short out the power and set off the alarm. When we came back from vacation. We called and took the car back down. 3) They ran another test, said they THINK they found it. My bill was up to $200 ( I spent a total of $600 for a leak, never fixed) I asked for a price adjustment since they didn't really fix the first leak. Just on THIS repair, they said 10%. What a joke an utter slap in the face. They don't want to own up the fact they screwed up. So we had to obviously eat the bill. Then I had some lady call me to "check up on my service" a few days later (and just so everyone knows, we actually did talk to the service manager, he give us the same crappy song and dance (sorry we got your money can't help you). I told the lady, think her name was Cheryl or Kelly. The above story in detail. Service Manager there his name is Mike. Neither we helpful. Sorry we can't do anything for you now. Thanks for stealing my$600. So no help, no price break for their mistake. Unless armageddon happens and they are the only ones that can fix my car. I don't see myself coming back. Thanks, but no thanks. So if want to shell out $600 and have nothing repaired GO to Dean Honda. 4 stars for they sell cars. and free car wash is ok. the place is easy to find. 2 stars, bad customer service. read more

The last time I took my Accord in to Dean Honda for PA State Inspection I noticed that the other customers in the waiting room were being warned that they needed brakes and/or tires. When they came to me they said my brakes were marginal and recommended brake replacements costing $1,000. I asked them if they would pass the inspection without the work and they said "just barely". So I get the car home and pull out the previous year's inspection. How can tire tread go from 9/32" with mileage at 67,034 to tread depth of 4/32" with mileage at 68,687, just 1,653 miles later? The same with rear brakes, from 9/32" to 4/32", This i my second car and it is hardly driven. Beware. read more

I had them change my tires from my winter set to $800/80,000 new set of all season tires. The technician that performed the work took out part of my front passenger tire's inner rim and said nothing. Because the tires were so good they got to almost half of their lifespan when they started giving me issues. Suddenly I needed to fill up air multiple times per week and that particular tire would get as low as 16 psi when the others would be at 26-28 psi. The problem got more frequent as I did lots of interstate driving because I moved out of state. Yesterday the tire finally died as I was leaving my driveway and I needed my fiancé to take me to work. I was lucky I didn't have a blowout and die in an accident or total my vehicle. Their service advisors can't be bothered to call you at a reasonable time requested after using their web form. I work in an industrial environment so I don't have all day for a service advisor to call me at their leisure. So I guess come here if you like being cheated out $800 and having your life in danger. read more

Dean Honda - Car Dealers Near Me - Pittsburgh, Pennsylvania

I don't know how anyone goes here. The customer service is horrible. We were test driving a car and after about 5 to 10 minutes, we got a call saying we had to bring the car back or they were going to send someone out to get it from us, with no means of returning back to the dealership where our car was being worked on. We had an appointment to get a part replaced on our car, which they said the part had been ordered for the appointment, but when we arrived, they informed us that the part wasn't here, so we had to come back at a later date. We have only had one nice person the entire time we were here (Zach, I believe is his name). Everyone else has given truly poor customer service and I am not the type to act like a Karen. I work in customer service myself, so I know a thing or two about giving customer service, and theirs is poor. Avoid this place at all costs, if you can. read more

When they were rotating my tires they stripped a lug nut and broke the bolt then wanted me to pay somewhere between $500-600 to fix the mess they caused. Got my car towed to somewhere reliable and had to pay to fix what they broke. Didn't pay NEARLY what they wanted to charge me. They told me it looked like someone was trying to "cut it" now who in the world is taking off lug nuts and a tire to "cut" one bolt? Be for real. Oh and their compensation to me was a "free ultimate car wash" PLEASE!!!!!! Not only did I have to fix what they broke, I had to miss out on work and pay for uber rides everywhere. Also I find it very very funny that I didn't receive a video of THIS service unlike previous services. read more

I needed an emissions test done quickly and I was able to be fit in right away with an appointment. The front desk was awesome and my test was quick. They even topped my fluid levels off! read more

This is the first of a two part review. When shopping for a car one must consider both the dealership and the service department since once the purchase is complete this is where you spend the majority of your time. Part one therefore, will focus on my sales experience. For some time I've been in the market for a compact car since I'm downsizing. When I first visited Dean Honda earlier in the week I met with a salesman named John Micklege. We discussed my needs and he spent a good 4 hours with me going over the Honda Civic and helping me understand how it works. We went on a test drive to see how she handled and I could feel the ride was solid. After the drive he took me on a tour of their service department. He showed me both the express service for things like routine oil changes and regular service for more complicated needs. One of the things I liked was when you arrive they automatically put alignment pieces on your tires to check your alignment. The choice of having your wheel alignment completed there is entirely up to you. We toured the part of the service area where I learned their technique about fixing your brake rotors. With each service completed you get a complimentary car wash(number is limited) and other perks if you purchase from them. I got to meet some of the staff and viewed the waiting area as well as a business room and a children's room. Dean Honda also offers a new car clinic monthly with he strongly advised and you get perks as well. After our meeting I explained to him that my husband worked so we made a return Sat. apt and also get a trade valuation. When we returned he spent the same amount of time with him so that he too would be familiar with the car we were considering purchasing as well as test drive it. He answered any questions we had and told us that if we ever needed anything then to contact him by phone. He showed us their car washing facilities which although it is located on the dealership is available for all whether or not you are their customer. They have 3 bays onsite, 1 in Bethel Park, and another in Castle Shannon. We met with his team, got the trade valuation, and whatever "add ons" they offered to see if we wanted to include them in purchase. These things include extended service, other perks, as well as financing. We had the opportunity to meet with one of those reps to help us make an informed decision. I liked the fact that there was never any pressure on any of our decision making and once a deposit was made we could change our minds before we take possession of the vehicle. He told us on the day we take possession to be prepared to spend much time with him reviewing our new car. My husband and I felt valued as customers and were very glad with all aspects of the sale for our new vehicle. We signed the papers and made our deposit. Purchasing a vehicle is probably one of the hardest decisions you make and having someone to take the time with you to guide you through the process is essential. Dean Honda accomplished these goals for us and we are looking forward to completing the sale and signing up for the car clinic. A special thanks and hearty recommendation to John Micklege who invested much time into making this sale possible. This review will be updated at a later date (part two) when as owners we will have had the opportunity to utilize their service department as well as their car washes. read more

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We always get great service at Dean Honda. Today they were able to promptly get me in for same day car inspection. Clean facility including a business room which is so helpful if you're trying to multitask working while getting your car taken care of! Free wifi. read more

BE INFORMED - AT LEAST ONE MANAGER USES STEREOTYPICAL HIDE-THE-BALL TACTICS In short, a manager and salesman at this dealership did not inform me of the Honda Loyalty Appreciation Offer I was eligible to receive and tried to pocket it as profit without disclosing this to me. Although there are several Honda dealerships in our areas, what brought me there was their participation in the Costco Auto Buying program, where in exchange for leads they had agreed to fixed pricing in relation to invoice cost of vehicles. I had sent an inquiry regarding a 2022 Pilot and had been in contact with one of their salesmen. Prior to visiting, I had submitted information to value and receive offers on my potential trade, independent of my purchase interest. In response, someone different from Dean Honda's purchase department contacted me interested in purchasing my vehicle at the KBB estimated value of $26,300 (this included my submitting photos and disclosing some door dings/scratches). When visiting the dealership to test drive the 2022 Pilot and allowing them to inspect my vehicle, the salesman handed me a KBB form offering me $26,195 for my vehicle, assuring me that Dean Honda was giving me the fair market value for my vehicle. When I asked about the reduction from the original $26,300 offered by the dealership, he said that the value was slightly reduced based on the cost to repair some of the dings/scratches (fair enough - had no problem with that). I then asked the salesman for the Costco program price for the Honda Pilot. Instead of providing the pricing sheet in accordance with the Costco program rules, he showed me a page in a binder showing the amount over invoice his dealership had committed to under the Costco program (not how it should be presented, but not a huge deal). While he was getting a write-up from the manager, I then asked if my understanding was correct that Honda manufacturer incentives were independent of the Costco pricing. He confirmed that they were. I then asked if the Loyalty Appreciation Offer could be applied to the vehicle price, as well, as I met the criteria. The salesman said he wasn't sure if this incentive was applicable to the 2022 models but would check if the the vehicle I was interested in was eligible. When the salesman returned, with him was a manager. The manager sat down and said he had heard we were asking about the Loyalty Appreciation Offer and then informed us that he had "already given that to us in the trade-in offer." I immediately expressed dismay and displeasure, telling him that he should have disclosed this and can't ethically use such a tactic. He smugly responded by saying "we can do whatever we want with it . . . it is our money" (yes - that is a direct quote). In both trade offers, they made no mention of this offer being subsidized by the Honda Loyalty Appreciation Offer, obviously keeping me unaware of it so they could keep it as profit. My wife and I immediately gathered my things and left, expressing my displeasure to the salesman as he handed me my keys on my way out. He told me he understood and was not going to defend the manager's tactic. This whole experience has me reluctant to go back to any Honda dealership if this is what Honda allows managers to do with what Honda advertises as customer loyalty rebate, rather than a dealer incentive. I'm hoping this is not the case and that this dealership did not act in accordance with Honda's intent and instructions. I would have thought that such tactics would no longer be tried in an age of transparency and information readily available to consumers, especially at a Honda dealership. read more

I bought my Cr-V in December 2014 and have been coming back for service ever since. Everyone here is really nice and helpful. They try their hardest to get your car done fast. Anytime there has been an jssue with my vehicle they come to talk to you and explain what is wrong and what can be done. I also get my inspections done here ever since I bought my Cr-v because they offer free inspections if you have purchased from them. This is awesome. I also like the fact that I do not have to make an appointment for an oil change, I just come when I can. This is extremely helpful with my busy schedule. They have a really clean and comfortable waiting area with a separate kids where. This is typically where I have to hand out because I most always have my boys and I can say I'm still comfortable sitting in there. Recently they remodeled it and now there is a tv which is great! Their bathrooms are always clean and they have vending machines with snacks and coffee. Good hospitality for what could be not so much fun, waiting to see how much your car will cost. One more positive = free WiFi read more

Customer service is severely lacking at this dealership!!! The salesman and sales manager acted as if they didn't want our business and we were willing to purchase a car there. But that's ok, we took our business elsewhere and are absolutely thrilled with the customer service we received at the other dealership. Obviously, Dean Honda wants to keep all their cars. Will never get my business!! read more

Stay away from this dealership. Staff are so terrible . I never met a salesman who is so arrogant and rude. They judge you from your appearance, race, and what you drive. They kick you out on the parking lot before you enter the building. On June 1st, 2019. I drove a long way to get there , hoping to check on a new car and wanted to an appraisal for my current car. A bald mid-aged guy stopped me at the parking lot before I entering the building. He asked me if I was going to buy a car today. I said no, but will in a few weeks. He literally refused to let me enter to the building and asked me to leave. I feel so offended and humiliated. They treat customers like garbage. I will not going to buy a car from Dean Honda and tell everyone I know to keep away from this dealership. read more

Three years ago we traded our Subaru in for a 2016 CRV. If we come in, they promised a CRV with low mileage. When we arrived at their main dealership, they told us we had to go to their old dealership up the road. When we got there, they told us that the car we had been promised was already sold and there was a similar one with twenty thousand more miles on it at the same price. Turns out they bait and switch us and this car had several problems because of poor care on their part. Will never buy from them again. read more

2+ hours for an oil change and extremely rude customer service. I said I wasn't going back the last time for this reason and look at me, boo boo the fool for going back and expecting better results. AVOID THIS SERVICE DEPARTMENT!!!!!! read more

Just bought a Civic from here. Great sales team, and manager. Very competitive pricing. I didn't have to haggle, they were within $500 of purchase price for dealers within a 200 mile online search. Answered all my questions respectfully and professionally. read more

I had a great experience with the purchase of my vehicle. Nine months later I was due for an inspection which was also done at the Honda dealership. My tires were rotated and the individual that did so stripped/rounded off my lug nuts. Due to their mistake, no one including the Honda dealership is able to remove the tire in order to replace it. When I brought this to their attention, I'm being told it isn't something they would cover and I would have to pay $270.00 in order for a new tire to be placed (plus the purchase of the tire). Not to mention they're requesting I send all type of records to do with other routine maintenance such as oil changes. So not only did they destroy the lug nuts on a car I had for less then a year, they are also placing the blame on me as if they don't have access to all applicable records. Whats right is right and what's wrong is wrong. They're clearly not going to right their wrong and unfortunately I'm the one that has to pay for the mistake of an inconsiderate individual. Let's just say I will no longer do business with this dealership and neither will any of my colleagues associated with this firm. Please make sure you keep records of everything!! They clearly don't like to take accountability for their mistakes! read more

We just purchased a used Honda CRV from Dean Honda, and it was a pleasant buying experience. Our salesperson, Bob Sasanoski, was professional and courteous and didn't pressure us. We got a fair no haggle price by going through Costco's auto buying program, and we negotiated a couple of hundred dollars off of the extended warranty. A great group of folks to buy a vehicle from. read more

My family and I have been a "Honda" family for years. We always had great experiences with Dean Honda and have bought cars there for the past 15 years. Between myself, my parents, and brothers we owe 4 cars currently (all purchased at Dean Honda). A few months ago the sun visor on the driver's side door of my 2008 Civic broke and needed replaced. I took my car in for inspection to Dean and made them aware of the situation. Justine, from customer service, called me a few hours later to fill me in on the results of inspection and told me that the sun visor was not covered in my warranty. However, 5 minutes later she called back to tell me she had miscalculated the date of the warranty and that my sun visor would in fact be covered. I went through with recommendations of the inspection (about $400) and decided to go through with the sun visor. Taking my car in today, the dealership is now telling me that the sun visor is NOT covered under warranty. I was able to provide a voicemail, date, and name of Justine telling me that the visor was covered under warranty. However, management said they are still going to charge me for the part, but not labor. I told them absolutely not... they can take it out. It isn't expensive, but it is principle at this point. Why should I have to be charged as a LOYAL customer when your employee (whom they shared is now fired) made an error??? I will NEVER return to Dean and will make sure my family finds another Honda dealer as well. read more

My youngest son had been driving her 2005 Honda Civic. He decided he was ready to buy his own car. My husband and I were already helping my oldest son look for a new car. We had visited several dealerships. We went to Dean Honda and were approached by Vince. We asked him a few questions and decided a lease would be the best option for our son. We called our son to come and meet us. He saw the car (2016 Honda Fit) and loved it. We went into the dealership and our son started the paperwork. Our son purchased his first car. He is extremely proud of his car and we are proud of him. We had a great experience. We would definitely go back and definitely recommend Dean Honda to our friends. read more

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This dealership recently opened a war wash and that's the only reason we come here. That said I'm really not sure why We do. I'm never satisfied with the job the touchless or the traditional wash does. It just never seams to get the center of the truck no matter which of the 3 washers we choose. The only reason we keep waisting our money here is that it's the closest car wash to home. read more

Car shopping is not exactly something that I look forward to. Sleazy salesmen, high-pressure pitches, and ridiculous rounds of negotiations usually make for a rather unpleasant experience. We were car shopping recently and had settled on a new 2015 CRV as our next vehicle after test driving at a different dealer. I sought online quotes from all of the Honda dealers in the area and originally decided to buy from another dealer (not Dean Honda) who had the best price. However, I became annoyed with the demeanor and responsiveness of the salesman we were working with there. So a few days later I decided to email all of the other dealers again to see if they were willing to match the price that we had at our current dealer. If so, I was prepared to walk away from our current deal and immediately buy from another dealer the next day. Well, Dean Honda was the only one willing to match the price. I was in communication with Amy Miller, and she was incredibly responsive to my inquiries. I agreed to leave the other dealer (and the annoying salesman) and went into Dean Honda the next day. I viewed the car we wanted to buy, and it was the exact one I had discussed with Amy...no bait and switch or anything like that. The out-the-door price was also the exact price match we had discussed. John Houston was the salesman who finished the deal for us, and he was a breeze to work with. I put down a deposit that same day, then came back the next day with my husband to pick up the car and finalize the paperwork. Easy peasy. This couldn't have been a smoother, more simple transaction. They delivered exactly what they promised. No games, no hassle. read more

Dreadful service, overbooked. They don't take pandemic seriously, staff unmasked or wearing on chins. Service mgr. arguing with a customer in front of other customers. read more

Critical: Professionalism, Quality I bought my vehicle from them 3 years ago and have had multiple problems with their unprofessional and incompetent service department. I only took my vehicle to them to get it inspected recently because I get it free since I purchased my vehicle from them - big mistake. When I got my vehicle inspected 2 months ago, they said my brakes were in the "green" and rated them a "6". Recently my vehicle started making a grinding noise and my husband immediately said it was probably the brakes. I pulled out my paperwork and told him it couldn't be because I just got it inspected less than 2,000k miles ago and they were fine. Thankfully, my husband checked them anyway and there was nothing left of them! There is absolutely no way that they were a "6" when I got it inspected. I actually pulled out my paperwork from last year when I got it inspected and oddly enough they were rated a "6" at that time as well! Either they didn't look at them or they can't tell the difference from the actual brake pad and the backing plate. If they can't handle a simple inspection, I sure as heck wouldn't trust them with anything else! Service read more

Small info: there's 4 people working at the service center (2 girls and 2 guys) I went today around 12:00 to drop off my car to get an oil and transmission fluid change. After I had picked up my car I started driving through the parking lot to make a u-turn (going about 10 mph). As I was driving one of the guys that works in the service center was pulling out of the parking area w one of their for sale cars going like 30 mph or more and almost hit my car. He had to brake so hard that he almost hit the steering wheel with his head. My boyfriend who had dropped me off had seen it. I had tried to contact them to form a complaint against him (because he could've hit someone else's car if he wasn't looking and if I hadn't started honking at him) but they have absolutely no way to form a complaint on their site. The service done on my car was fine (the two ladies at the service center were very helpful) but I won't be returning there anymore as long as he is there and recklessly driving. If you go there be very cautious when driving. read more

Such a great experience working with them! As a younger woman I had a lot of problems at other dealerships not being taken seriously and not being respected but this was not the case at Dean Honda. Vince was so fun and helpful and really made the experience easy and enjoyable (never thought I would be saying that!) 10/10 would recommend working with them, be sure to ask for Vince!! read more

We had even more examples of their crooked service in 2019. We took the 2015 Civic in for inspection and the tech told us the tires wouldn't pass. We told him we would take it to Costco because they include road hazard and actually stand behind their products. So we drove straight to Costco and purchased new tires. Their guy called us while we were waiting to say our tires were fine and he could not in good faith replace our tires! He refunded our money. I took the 2010 Fit in for inspection a few months later and got the same story. I insisted they prove their assertion and I did indeed need tires replaced. I reluctantly had them done at the dealer. Driving home from Cleveland a few days later I nearly lost a wheel! I had to limp to a dealer and explain my situation. They agreed to check them and found all four wheels loose and one ready to fall off, all with corrosion which should have been ground off as part of the outrageous price they charged. DO NOT GO TO DEAN HONDA! read more