I purchased a beautiful Lexus RX350 from Ali Zaidi. He was a dream to work with! First class…read moreservice from a first class guy!

I love how the OWNER replied just to make excuses. Josh, learn to take a loss. You guys, were…read moreoverly apologetic while you were struggling with my car after charging me, but now it's my fault? You all had my car back 3 times and I still took it home with the check engine light on. You didn't test far enough initially and failed one of your "valued" customers. I didn't nothing wrong but trust you. They probably get it right 9/10, but what happens when they mess up? Let his response be a note to the excuses you'll get when they are in the wrong. Spend your money elsewhere.

They reset my "maintenance required" signal that my previous repair company neglected to reset…read more They were so professional and helpful and completed the reset in only minutes. They are customer friendly and knowledgeable. I highly recommend them.

We have always had very professional and respectful service at this AAA auto repair shop. We…read morebelieve they are honest and we trust their work. We would highly recommend going here. They do not push work that is not necessarily needed.

Amazing customer service. Never had an issue. Very honest and trustworthy. Friendly staffread more

I brought my 2019 Yukon XL to Gemba Automotive expecting a clear and honest diagnosis, but left…read moreconcerned about the approach. I went in for a transmission that was shifting hard in automatic mode. After what was described as a diagnostic, Justin immediately recommended a full transmission replacement--without walking through other common, less expensive causes like control module or valve body issues. What's frustrating is that Gemba's own messaging says they focus on root-cause diagnostics, transparency, and avoiding unnecessary upsells: "We fix the root cause... No pressure. Just the truth." That wasn't my experience. I wasn't shown clear proof or given alternative options before being told I needed one of the most expensive repairs possible. After a routine oil change, I was also suddenly told I now need an oil pressure switch, which raises additional concerns - are they manufacturing problems to drive ticket value? I've since heard similar experiences from others being told they need full transmissions as well, which makes this feel less like a case-by-case diagnosis. I recommend getting a second opinion before committing to major repairs here.

From my initial phone call I was greeted by Brandon. He kindly, respectfully and patiently…read moreanswered all my automotive questions and concerns. He came to my home, assessed the problem with my headlights and repaired. I appreciate his honesty and work ethics. Upon diagnosing the headlight problem we googled the repair part on Amazon and found the best price VS high reviews for that part. I knew I wasn't getting gouged for the part. I bought it directly. Brandon is honest, fair and transparent with his charges. Within a few short days he replaced the headlights and replaced oil filter and oil. Going above and beyond with his work ethics, schedule and timely repairs. Thank you Brandon!

Hello I am new to the area and wasn't sure who to go to after I came home one night and my…read moreheadlight was out. I got on Yelp.com and asked if anyone knew why my pulb wouldn't stay on ever after I changed it out. After receiving a few suggestions from various local mechanics, I decided to go with Brandon from Cross Automotive. He drove over to my house and worked on my headlight from my garage. He took his vehicle and picked up the part came back quickly and changed out plug and reaped all wires. He put everything back together like new. Light now works like a charm! Brandon was an hard working honest guy. He gave me a swell deal. I would definitely recommend Brandon, a friendly likeable guy who does a great job and is not out to rip you off. So next time your wondering where to take you Auto for repair at a fair price!! Have Brandon come see you.

I have been loyal to a repair shop in my old neighborhood for the last 23 years, but we moved to…read moreSun City West and that shop is 25 miles away, very inconvenient. So, looking for a new one I've tried a few automotive repair shops around town, but have not been impressed. This is a first time visit for me at Gembas. I was a bit leery of taking my old pride and joy (that is like new) to this shop as the shop recently reopened under new ownership. I met with Angel. My A/C was blowing hot. I did try to recharge the system myself without success. That's about as far as I'm qualified and equipped to go. Gembas replaced a couple of leaky Schrader valves, purged and recharged the system and even gave me a veteran's discount. I was thrilled to pay the $293. This is an honest shop. Angel didn't try to upsell or snow me. He's very professional and knowedgeable and his attitude is positive. Gembas will be servicing both of our cars. Highly recommended.

Service is excellent! New owner immediately came out to see the problem with my car's fender liner…read moreassembly and grabbed the missing body bolt and installed it right away. Very good prices too! I will recommend Gemba Auto to anyone interested in servicing their cars!

I had an appointment to bring my Prius in for a diagnostic test that was going to cost a couple…read morehundred dollars. I'd never been to this shop before, but the owner Ken greeted me as I pulled up, asked a few questions, examined the car, and quickly identified the likely problem. He knew it would be one of two issues and roughly how much each repair would cost. Based on my plans for the car, he explained I didn't need to waste a couple hundred dollars just to hear what we already knew. What a stand-up business owner! Prioritizing customer clarity & experience over squeezing every dollar from them. Trustworthy auto shops are hard to find, so I'll definitely be returning because of that.

Just had suspension and brake service done on our 2005 scion XB. Also had some other suspension…read morepieces replaced. They also attended to a belt squeal and made sure everything was working great on the AC system. It was a pleasure to work with Brandon and Ken. Highly knowledgeable about import cars. Thank you for the great service.

I've always gotten great service from this location. Everyone is so nice Mathew has been…read morewonderful! He always breaks down what work I need done and answers any questions I have clearly. I like they include pictures of the issues so I have an idea what I'm looking at and where in my car the issue is. I love that they have a concierge service for rides home while your car is being worked on and the added carnation when leaving is a nice touch

After my original experience, I was extremely frustrated and left a negative review. But I do want…read moreto give credit where it's due -- the team at Christian Brothers Automotive reached out to me personally, listened to my concerns, and worked with me to make things right. They stood behind their work, fixed the issues with my vehicle, and got me back on the road. I really appreciate the communication, professionalism, and willingness to correct the situation. That says a lot about a business. Thank you to the team for taking care of me and my family.

The staff were so informative and friendly. They completed the work earlier than anticipated,…read morewhich is always nice.

The team was very helpful reviewing the damages to my vehicle, organizing my rental car, and…read morecommunicating twice a week the status of my vehicle. The pickup process was as smooth as the drop off , clarifying all the work performed , warranty coverage and handing off the keys to the rental. Definitely recommend them if you want a smooth and stress-free process