IF I COULD GIVE IT 0 stars I would.
The review for this place is deceiving, the menu looked good and the atmosphere was good. Unfortunately for this restaurant that's the only positive thing I have to say. To start off, the host was chatting about how this place got sold and has new owners, so that may be why my experience was different than the other 4.0 reviews for this place. First our waitress didn't tend to our request for a to go cup for our toddler, why would you give a toddler a full glass cup? There's more, my husband orders the ceviche appetizer, BLAND! No flavor how do you mess up ceviche. She gave us two salsa containers no labels no identification of which is which, the spicy salsa was horrendously spicy and I know spicy. He also ordered a mojito, cheap liquor no balance of ingredients. I ordered us the De Rican Sampler ehh it was ok. The Chicharon pollo was wasn't chicaron just a fried chicken plain, whatever breading they used was unseasoned. overall overpriced just for the oceanfront location.
And to top it all off, when I went to use the restroom, there were other customers in the restroom. They started to complain to each other about how their food was overpriced, unseasoned and not worth it. I participated in the conversation and we all agreed that this place does not represent Puerto Rican flavor, Puerto Rican food, Puerto Rican culture other than the big flag in the restaurant. One of the ladies said "I am Puerto Rican and this is not Puerto Rican food."
This is clearly a case of catering to American tastebuds there is no Latin culture in this food.
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To reply to the owners response very unprofessional and yes the older Hispanic lady short hair heavier set was speaking to three gentleman at a table loudly in Spanish. Ok constructive criticism your pollo "chicharon" needs some seasoning, your ceviche has no flavor, your mojito taste bad best of luck to you and your business. Also my husband finished his drink never asked for anything to go, I asked for a to go cup while we dine in so she doesn't drop a GLASS cup in your restaurant we always grab a plastic cup for safety.
Also to correct you I NEVER said I was Puerto Rican, if you even bother to read my review ACTUAL Puerto Rican customers said the food was bland and overpriced. & actually I have been to PR and you're right the food there is amazing and delicious which is why the food was below par at your restaurant.
I don't think you under what "racism" is, I have not said anything racist I am just simply giving you my experience and my opinion. I'd recommend to work on your personal skills to customer service even your reply shows the low quality of customer service that is provided. read more