I found out about Rafael Floors from the great reviews they have. I was looking for carpet in my 3…read morebedrooms and hallway of my condo. I looked at a few places that didn't cut it. When I went to Rafael Floors and spoke with Robert Gomez, I was really impressed with his knowledge about flooring and carpeting. It was obvious he had decades of experience. I told him what I was looking for, and he answered a bunch of questions I had about carpet, quality, and the selection. I went home with several samples to check out how they looked in the different light throughout the day. After looking at the samples in my place for a week, I found the perfect carpet and color I wanted. Robert came over for measurements and an estimate. Everything had gone smoothly and professional to this point where in other places there were flags that would stop me cold, and I would stop the process and move on. The whole selection and purchase process with Robert went smoothly, and they were ready to install the carpet before I was because I had some painting that needed to be done, and I had to delay them several times. When I was finally ready, Juan and Douglas arrived on time to install the carpet. It was a two-day process, and I was really impressed how methodical they were. It was like they were putting together a puzzle they were really familiar with and each part was being sized and put in its place. I later found out that Rafael Floors has a lengthy training process for their installers that takes years. It starts with a 5-year apprentice program where they work under a journeyman installer before they can go out to install a carpet. Juan described to me what a momentous and serious occasion it was after 5 years to finally have a project of his own and being responsible for all the materials and making the customer happy. They did a perfect job and I was one happy customer. That was 3 months ago and I wanted to be sure that others would see my review like I saw others' so they would know what I know about Rafael Floors. Thanks Robert, Juan, Douglas, Arturo (master installer), and Kim!

Best flooring store in the Bay Area. Had a wonderful experience working with Steve Villa. Had…read moremultiple surfaces - LVP, Carpet and linoleum to cover. He has it all, and helped me to narrow down what was best for my home. I am so happy. Steve and his team did an outstanding job. Won't go anywhere else - also feels good to shop local and support such a great crew of people.

I just had flooring removed and installed after a water leak. I previously had Brazilian Teak and…read morewanted the same flooring to replace the damaged flooring. The entire living area and hallway were redone to the thresholds of the other rooms. This meant lacing in the new wood flooring to the old wood flooring, including around the kitchen island. Juan, Carlos and Howard do amazing work. Their level of skill, attention to detail and work ethic are a rare find. I highly recommend them.

Juan refinished the floors in an old house my partner and I recently purchased. Juan responded to…read moremy Yelp inquiry within minutes, and was able to take a look at the job that day. He took the time to understand what I was hoping for in refinishing the floors and talked through my options in great detail. Juan is a good communicator, he's very patient and positive and seems to truly enjoy his job and delivering a good result. His price was very fair and much more competitive than other bids I considered. The planets aligned for me, because he was able to get my job done right away due to an unexpected opening in his schedule. Juan and Charlie were incredibly tidy and conscientious. I'm very happy with the end result and cannot recommend Navarro Flooring more highly.

It's really too bad that I can't give more than 5 Stars! I…read moream so impressed with the showroom floor--neat, clean, accessible, and lots of samples! But more than that, my experience with Xavier Marmier was truly great. He is patient, kind, not pushy, and available to answer whatever questions I may have. The installers were also friendly, quick, and did a fabulous job! I give The Floor Store not only 5 Stars but my business, and I will confidently recommend them to others! Thank you!

Xavier was very helpful and oversaw the project from beginning to end. The luxury vinyl plank…read moreflooring was terrific and matched beautifully with our original flooring. Highly recommend the Floor Store in San Rafael. This was our third project with them. them.

Dave and his crew originally installed our hardward floors and just completed a full refinish…read more Loved the work. Dave adjusted quickly to a last minute schedule change we requested, and then completed the project extremely quickly. After our inspection, we found a few imperfections. Dave's forman responded the same day and they promptly corrected the couple items we found. It is great to work with Sunshine Flooring.

David and team were excellent! They were knowledgeable, transparent, and competitive in the bidding…read moreprocess and they got the job done very well and very quickly. Would highly recommend.

The store has a great selection but I found the sales staff completely unhelpful and rude. The…read morefirst person told me they couldn't tell me any prices, the second salesperson disappeared for 15 minutes and couldn't direct me to the price point I needed. I then called the next day and the man on the phone seemed bothered by my call. When I inquired about prices for 'Naturally Aged' flooring he told me he didn't know. So I asked if he could please call the vendor and he said yes but whatever the price was, expect it to increase. Why have items on display that you don't want to sell? Why be a salesperson if you don't like helping people? They won't be getting my business.

I wanted to re-do the flooring in my condo here in Petaluma and Floortex was a great partner to me…read moreevery step of the way! I appreciate that Floortex has experience working with HOA rules and was able to easily provide me with the expert advice and paperwork I needed to meet the acoustical requiements set by my building. I needed both LVP and carpet done and I loved the selection available in the showroom, which allowed me to browse a variety of price points and check out samples to bring home. The install techs were friendly and super professional and provided me with a high level of customer service throughout the install process. I found Floortex much easier to work with than other flooring stores, and I vetted several in Marin/Sonoma. They treated me with respect throughout the process and made me feel comfortable tackling a big home project. I'd recommend Floortex to anyone!

Very bad experience…read more Floortex sent a very unprofessional installer who did a poor job and took a very long time. The Floortex salesman refused to correct the poor installation, and complained loudly and rudely that he was losing money on the deal. He offered to rip out the carpet and let me forfeit my deposit as his only remedy. The carpet was not set flush against the walls, and the pattern did not match where the seams were sewn together. The installer, who was in very poor health, took over twelve hours to complete a very small bedroom and short hallway. Now I'm stuck with expensive, poorly installed carpet and an an angry carpet salesman.

I was looking for carpet and cork flooring that would be as hypoallergenic as possible, rather than…read moreoff gassing for weeks or even months. At a time when both materials were often out of stock, Floortex Design, and especially Rouben Kembikian, did an incredible job. Ruben made helpful suggestions as far as what to choose, especially the right type of carpet padding. He made several phone calls to find the cork flooring I wanted, and even ordered samples that I could take home. Then, he personally oversaw the installation. Everything fell into place perfectly. I love my new carpet and cork flooring. I highly recommend Floortex Design.

Art was great. They were responsive, prompt, and professional. The results are perfect and I highly…read morerecommend them!

Upon signing the contract, I had a concern that if I change to a different style garage I will need…read morea touch up for a small section , Art agreed with confident that he will take care of it without charge. After one year later, multiple calls and few follow ups, when I finally got a chance to talk to him over the phone, he said he never said it's going to be free! I am open with paying reasonable fees given I think it's a special request. Quoted from Art , even it's a small job it still cost about 200 USD market rate just to get someone. I am ok with the amount and just need to find someone to get the job done. The touch up is a small job no one is willing to take. In order to get Art coming back for an empty promise, He quoted 300-400 USD with an indefinite of time of completion and 1000 usd for a special trip! That said he will be Unreasonably Expensive for any after sales care. Evaluate at your own risk before signing the contract! I also have to send them multiple emails just to request a prove of payment for tax purpose. The beautiful garage is not beautiful at all with my case. A very difficult communication!

We found a beautiful wool rug for our bedroom. It was expertly trimmed and delivered completely…read morehappy with our purchase. We saved several thousand dollars by using a remnant. These guys know what they're doing!

Great place. I found what I needed. It took them over 10 days to get back to me about it then we…read moreordered it then they told me they're out of stock when they gave me a suggestion. It was nowhere near what I wanted and I was told they have nothing like what I want in stock very disappointed.

My review is long overdue. I worked with Black's Farmwood a couple of years ago and was blown away…read moreby their great service. Absolutely amazing! We installed their wood floors throughout our home. Michael is a pleasure to work with - communicative, honest, and went above and beyond. We needed new floors fast before we could start other work in our home before moving in. The shipment wasn't going to make it to his warehouse in time, so Michael made sure we got it. Him and his son drove out to the warehouse themselves (on the other side of the Bay) to get the flooring. Like I said, AMAZING!

Michael was great to work with and the our maple and beech flooring is absolutely stunning! We…read morecould not be happier.

We just got a new home with some serious trouble spots and Ken and team came to the rescue. We were…read moreon a tight timeline and they made it easy from the start. We knew nothing about carpets and the different types of options available to us and Ken and his wife led us to the best option for our rough and tumble kid+animal househould. Our installers Omar and Marcello were lovely and total pros and the rooms came out looking fantastic. We'd hire them again in a heartbeat. In fact, I told Ken I wish we'd done more rooms, but alas, we need to pace our spending/room reno.

We are repeat customers, having bought several area rugs from Ken's Carpets in the past! This…read moreweekend, Ann helped us to find a great-quality remnant about 8'x10' from their stash, in a nice neutral color. The amazing thing this time was that they offered to bind it by 3:00pm, since they do it in-house, and so we had our new rug the same day, which I never expected. We also purchased the thinnest pad available to protect our floors. We then took a look at other flooring options in the store, since we need to replace an aging laminate floor in our home; Ann gave us some great advice and options to think about, including engineered wood planks as well as traditional hardwood.