I would never go back here. The front desk (Michelle) and billing person (Ms. Hope) make up their own "FAKE' policies, tell lies, and literally stole funds from me. PLEASE BEWARE OF THIS PLACE. DO YOUR RESEARCH.. Check their reviews on multiple sites. Michelle will give you the run around everytime. Who manages this office? Where is the accountability?
I will be following up IN DETAIL and post wherever I can so others are aware of the FRAUD going on at this place. I am reporting them everywhere I can.
PLEASE NOTE: The dentist and hygienists are great. But beware of your insurance and your credit cards. SCAMMERS!!!
Here is my story:
I have used this dentistry in the past between 2011-2017. I decided to give them another try in November 2022. I switched insurance and Zocdoc stated that they were now in my Network. I booked an appointment via ZocDoc for a consultation, specifically in regards to On-Lays to compare the cost with another dentistry. My consultation went great with Dr. E. Schriber. I was told to go to the billing side to get my estimated costs, etc.
I was advised by Ms. Hope that they will need time to provide my treatment plan and will email them to me. In the interim, she can schedule me for the following Tuesday but I have to put $200 down. I asked if I can call in, because I do not have my card on me (or so I thought). Ms Hope, said yes, but make sure you do, because if you do not they will automatically cancel your appointment. I got nervous and searched my bag for my card and found it, paid two hundred dollars for the appointment and was told that my insurance would cover my initial consultation, so the $200 I pay today will go towards my on-lay bill (at this point I had no idea what the total bill would be, as they promised to email me the details). I was also sure at this point that I would proceed with my appointment on Tuesday, I just needed to see the treatment plan and costs. I was excited that they were In-Network.
Patiently waiting, days go by and I still have not received the email with my treatment plan. I did, however, receive an email urging me to confirm my appointment. I replied to the email indicating that I refuse to confirm without knowing the cost. I then received a vague pdf indicating crowns when the entire time we discussed on-lays, so I responded back for clarity. No one responded back to me. Michelle then gave me a call on that Friday urging me to confirm my Tuesday appt. At this point, I needed more time to decide if I would do Crowns at this place on On-lays (which is what I initially asked for) at my current dentist. Within that time I realized that they are actually non-in-network and that crowns cost more than onlays. On top of that, this dentist does not accept care credit.
I told Michelle I would let them know my decision over the weekend and she stated they are closed on the weekend. So feeling pressured, I made the decision with her right then and there that Friday afternoon, minutes before closing to simply go ahead and cancel my appointment for that following Tuesday. If my account is documented as a no-show, then it is the fault of Michelle - A Staff member, and I am appalled at her lack of integrity and accountability. I canceled my appointment with Michelle the Friday before my Tuesday appointment.
A few weeks later I got my onlays done elsewhere and decided I would not utilize DDS at all and reached out to inquire on my refund via email and was continuously ignored. When I followed up via the phone on my refund (sitting as a 'credit on my account') after first being ignored via email, then giving the run around via the phone by Michelle, and then finally being lied to by Michelle first claiming that Ms. Hope has been out, that is why my emails and voicemails have been ignored.
On my next inquiry to speak with Ms. Hope, Michelle states, that Ms. Hope is waiting to speak with Dr. Schriber about my refund and get back to me. Days, week go by, no response to my follow-up email or call back. Finally, I speak to Michelle in February and she gives me all the excuses, about Ms. Hope stating that I was a no-show for my "confirmed" appointment for two Crowns and therefore forfeit my two hundred dollar credit and that this is policy. If it is policy and you work the front desk handling appointments, cancelations, no-shows, why did it take 3 months to relay such information to the client?
Michelle also stated that they 'texted' me and emailed me but can provide no such proof when I ask her to reforward that email/text. To my knowledge, this company does not even send out text notifications. There is no accountability, no management. I could never get a manager on the phone. According to Michelle, Ms. Hope the billing person is the manager.
I am due a $200 refund from DDS Group. read more