We had our furnace and AC tuneup done by Ben S. and he was very thorough. We also got great…read morerecommendations for improvements but weren't pressured in to buying anything. It is reassuring to know the current state of our units so we can plan ahead for repairs in the future.

We had a terrible experience with "Expert" Services and I would never use them again or recommend…read morethem to anyone. The service person was not honest. He told us the furnace was putting out extremely high levels of carbon monoxide and that we needed to replace our furnace immediately. He quoted me $5,000. I told him I was going to get a second opinion. We had another service provider over that afternoon and they said they did not detect any carbon monoxide and that it was perfectly safe. I'm certain that if they tried to convince me that I needed a new furnace by stating it was unsafe due to carbon monoxide that they have used this same tactic on others and will likely do it again. If I could give them ZERO starts then I would.

My Water Heater Guy (MWHG) rocks! We found a small leak in a property we're preparing to sell and…read moreneeded it fixed fast. He found the part, made the time, and came the same day. The cost was more than reasonable and the service impeccable. I highly recommend them.

Eric is my new go-to plumber for our place in Orem. This guy is so nice! We had a water heater…read moreexpansion tank start leaking. Of course it was a Saturday, and so I started calling around. I noticed that "My Water Heater Guy" gets good reviews and is close to our place. Eric answers right away. Luckily, he was just finishing up another job and was able to be at our place quickly, which was great because it was an active leak. He fixed it right away for a very fair price. We will be using this guy from now on. Thank you Eric!

If two specialists who install water softeners do not see the unit is plumbed directly into a…read moresewage line without an air gap or other manner to prevent backflow, says the bacteria in the salt tank is normal, and does not perform a plate count, I would not hire him/them. The water would not pass Utah much less California standards.

Crusader are the best water systems ever…read more I live in Washington State and love the system I have which is the same they sell there .

Jose came super quick and was able to diagnose and fix the problem within a couple hours. He was…read moreeasy to work with, friendly punctual and clean and was able to fix a water leak and filter for a water bottle machine

AYSP were gracious enough to contact me about my post. After doing so, they were able to come out…read moreand fix my unit quickly and well! I will be using them again in the future and make sure I'm clear on if I'm requesting a diagnostic or asking for an estimate.

I'm VERY pleased with Aaron's work. He went above and beyond my expectations. He was fast and…read moreresponsive, made excellent recommendations, was super knowledgeable and recommended solutions to issues which had stumped other plumbers. He gave me pricing up front which was lower than the competition. He replaced my water heater in record time. My dog loved him too. The cherry on top was he didn't charge me to quickly fix an extra something under my kitchen sink - WHAT A CHAMP!!! Thank you so much. :D

Aaron was incredibly responsive and quick to schedule an appointment for a slow drain issue in my…read morekitchen. From start to finish, he was professional, tidy, and thorough -- leaving me fully confident the problem had been resolved. What truly set him apart was going beyond the original request by inspecting and cleaning all the connections under my sink. His pricing was competitive and absolutely reflective of the quality of service provided. I would highly recommend Aaron and will not hesitate to call him again in the future.

After three years of increasingly incompetent hvac service, I wanted to share a positive…read moreexperience. I had a local company come out to bid on some furnace work after the company I had a service subscription with missed something big, but they gave me bad vibes, very sales-focused. Given my track record with service pros, I decided to just tackle it myself. Fast forward to last night: I woke up at 3am in a panic wondering if I'd done it all wrong and convinced we would die from carbon monoxide poisoning. This morning I called SOS Heating and Cooling, and honestly, this is the kind of service that reminds you good people still exist in this industry. Jake came out the same day. He actually listened to my concerns instead of talking over me. He walked me through everything, put my mind completely at ease, and (here's the kicker) he's the only HVAC professional I've ever met who didn't immediately try to upsell me on seven different things. Capable, honest, sympathetic, and straightforward. That's it. That's what good service looks like. SOS Heating and Cooling has earned a customer for life. They'll be my go-to for anything plumbing or HVAC from here on out. If you're in the SLC area and need someone you can actually trust, I can't recommend them enough.

Very good and explained problems easily. I would work with them again for their valueread more

Parley's PPM once again came to the rescue. They sent someone out the very day I called and he was…read moreable to install a new thermostat. Even gave me a discount. Everything is working great now. We will use them again in the future.

Parelys was fast, reliable, and fairly priced. My furnace and ac were super old and ready to be…read morereplaced. They sent Roger out to give me a quote and he explained what was going on with my old system and didn't try giving me any run arounds. Got my furnace and ac replaced the next day in a timely manner.

Master Plumber Keith was great! Not only did he fix the problem of my backed up sink drain, but I…read morelearned so much from chatting with him. For instance why one needs to run only cold water through the garbage disposal! He turned my kitchen sink back up into a positive experience, even my dogs liked him! Thanks Keith!

I thought $433 was a little pricey for unclogging a kitchen sink but Abdul was great and he left me…read morewith a good feeling about the repair. I wasn't able to do it with a snake.

I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

I am writing this review in hopes that it saves others from being taken advantage of like they…read moretried to do to my 89 year old mother. Gage, their "14 years of experience" supervisor, came out to do a complimentary check of her furnaces. Mom has two furnaces, side by side. Gage changed the filter for the downstairs system, and said the upstairs one didn't need changing. Clearly, he was aware that there were TWO furnaces in the house, as he checked them both and they are side by side, and so, as the experienced person that he is, should have been aware that there was likely two duct systems. Mom then inquired how much it would be to have the air ducts cleaned and sealed. Gage quoted her the price of $3280 to clean out and seal her air ducts in her home. She said she wanted to think about it so he left. Later she called and said she wanted the service done and asked for the $3280 quote in writing. It never came. However, Gage came back to do the cleaning and as he was working he told mom it was going to be DOUBLE the price because there were TWO duct systems. Mom objected, pointing out that he knew-- or should have known-- that when he gave her the quote-- obviously because he knew there were TWO furnaces. He tried to say that he hadn't noticed there were two, and then went on about how he had to pay the other employees $2000, etc. He talked to her for about 40 minutes, trying to get her to agree to the bill of $6560. She wouldn't accept his excuses for doubling the bill. He stopped after doing the upstairs ducts and left. Mom then got texts and phone calls from Scott Hale telling her that she owed them $3280, and that someone was coming to the house to pick up the check from her. She called their customer service, and explained the situation-- that Gage had given her the quote of $3280 for the whole house, and that he had only done half the work. She then got two invoices sent to her, both for $3280. She thought they were just duplicates. However they were apparently for the two systems. She was notified someone was coming to finish the work downstairs and collect the money due. She told me the whole saga because she was extremely upset and anxious about what had happened. She hadn't slept for two nights. She felt like they were trying to rip her off. She didn't trust Gage to be honest with her. She was worried they were going to insist she pay the $6560, which she was not agreeing to. She said she was only willing to pay the initial quote to her of $3280 for the whole house. My husband put a call into the company. The customer service person was pleasant and said she would look into it. Then Gage called and said he would give mom a $300 discount for the second bill but that was it. Mom refused to pay the doubled price. Just to end the ordeal, she agreed to pay $3280 for the half job they had done and just didn't get the downstairs ducts cleaned. Even after all that, the company was insisting on sending someone to her home the next day to collect her check. She refused to allow them to come. She was that mistrusting of them. She mailed the check instead. I echo many of the reviews here--- don't use this company. Don't let your parents use this company. They are not trustworthy. They are heavy-handed in their treatment of older people. I just wonder how many other people have been pressured or tricked into paying DOUBLE the quoted price because Gage the supervisor "didn't notice" there were two duct systems when giving the quote. It sounds like a sneaky scam. Watch out! And if I could choose zero stars, I would. Crazy that they have three 5 star reviews posted on their website. So misleading.

Honest as the day is long!!! I have used Randy's for years for my personal and business needs. If…read moreyour looking for a great A/C guy you won't go wrong with these guys.

Absolutely amazing customer service. Super friendly and efficient. Best part... he gets the job…read moredone! We have had him come in to fix our plumbing, heating, and swamp cooler over the last year and they are the best. Super honest! I won't use anybody else! Thank guys! You are awesome!!