Fast and good. My shoes are like new again! Hard to find, at the lower level of a mall, but worth…read moretaking your shoes to.

I recently brought two pairs of shoes to Pete for repairs on August 12. This was not my first time…read moreusing his services, and I have always been completely satisfied with the quality of his work. Unfortunately, this experience raised a serious customer service concern. When I dropped off my shoes, I specifically asked how long the repairs would take. Both the gentleman working at the front desk and Pete told me they would be ready in one week. After eight days, I called because I was leaving town and needed the shoes for my trip. I was then told that the standard turnaround time was actually one and a half to two weeks. Had I been quoted that timeframe when I dropped them off, I would not have left the shoes because I knew I needed them before my trip. When I returned to town, I stopped by the store to pick them up. The gentleman at the front desk immediately asked whether I was the person who had called. When I confirmed that I was, he responded, "Well, your shoes were ready last week." His tone was unnecessary and dismissive. I explained that the shoes were supposed to be ready by Wednesday, based on the timeframe I was originally given, and that I had been out of town since Thursday. There are several cobblers who repair high-end and designer shoes. I have continued choosing Pete, not because he is the least expensive, but because he consistently does excellent work. I am happy with the repairs to both pairs of shoes, but the quality of the customer service at the front desk does not reflect the quality of Pete's craftsmanship. I have referred several friends to Pete for repairs to their designer shoes and bags because I trusted both his work and the service I had previously received. Unfortunately, based solely on this interaction with the front-desk employee, I am now apprehensive about returning and will likely need to look elsewhere for future repairs. That is genuinely disappointing after years of being a satisfied customer.

These guys are grade A! Friendly and do great work. I actually came upon them as the last place I…read morewent to (some shoe repair that is out of business on H street) did awful work and failed to glue on my shoe protectors well. I brought in 4 shoes that I love to get new heel protectors, sole protectors, shine and one of them needed the inside replaced. They were done in a week and wrapped everything up nicely for me. I was notified by text when everything was ready. For a small business, they also take a lot of attention to COVID precautions, cleaning your credit card and your hands when you're done with the transaction. I'm so glad the shoddy work of one place forced me to seek out these guys because they're fantastic.

I came here because the sole of my boot had completely fallen off, and I no longer had the missing…read morepiece. As soon as I walked in, I was met with an unfriendly attitude. I asked if there was any chance I could have the boot repaired by today since I don't know much about shoe repair, and instead of simply answering my question, the employee laughed in my face and made me feel belittled. After leaving, I went to the shoe repair shop located directly below JC Tailors. The owner was incredibly kind, charged me half the price I was quoted here, and was able to repair my boot the same day. Based on my experience, I would not recommend this business. Customer service goes a long way, and no one should leave feeling disrespected for asking a simple question.

See the before and after pictures…read more In our modern, high-disposable age, places like Golden Shoe Repair are quickly disappearing. It's a shame, as true craftsmanship and quality still matter. I was disappointed when the shoe repair spot at Langston Boulevard and George Mason closed a few years ago, so I'm incredibly happy that Golden Shoe is still around and going strong. I recently brought in a few pair of older Clarks. They are my favorite comfortable work dress shoes, but they had reached a point where they weren't quite right for business anymore. However, they still had plenty of life left in them. I took them to Golden Shoe for a full shine and restoration, and the results are fantastic. They look great now for a weekend or an evening out paired with blue jeans. This wasn't my first visit, either. Previously, I brought in my Doc Martens that I've owned since the 1990s. They handled that restoration perfectly as well. What to expect: * Service: Fantastic quality and a very fair price for the level of work. * Pro Tip: This is a cash-only shop, so make sure to stop by the ATM before you head over.

Quick and easy drop off + pick up! Extremely well priced for the services requested. I would highly…read morerecommend this place to anyone! I saw someone say they take cash only but I was able to use card.

Short story: Leon's communication is abysmal, and the quality of work is even worse. I dropped my…read moreshoes off on 10/9 for a repair and didn't get them back until 11/8. I took a pair of boots on 10/9 to Leon that needed repair after my dog got to them. He came highly recommended from a trusted friend. He required payment up front, which usually I won't do as a first-time customer, but made an exception since he seemed like a good guy and my friend had excellent work done here. He promised an estimate within a few days. I waited a week before getting in touch by text, and got a very hostile response. We later talked on the phone and apparently he thought I was trying to scam him because his information has been "hacked", even though we'd already communicated in the same text thread. We cleared the air and he apologized for the misunderstanding. He got me an estimate 5 days later (for those keeping track it's now 10/21), and I went to the store immediately to pay. He took my money and promised they'd be done by the end of the month. He's just one guy, after all! Can't fault him for taking his time, especially if the work is good. I got in touch on 10/31 and he said he needed another week. I got in touch a week later and he says he's still not done, but says I can come by the store at 8pm that night to pick up. This doesn't work with my schedule, which is fine. That's on me. So today, 11/8, rolls around and I ask about when I can pick up. He texts to "come by 3pm", which means "come before 3pm". A typo, i realize in retrospect, and so when I showed up at 1:30 expecting him to be there I was surprised that the shop as closed. I called and was met with a stream of profanity about how he had told me to come AT 3pm. We bickered for a bit, I'm frustrated, and so I come at 3 to find him just starting the work on my boots. The resulting work is really bad. The patch leather is cut poorly and messily, the thread isn't properly sewn in, and there is glue all around the perimeter of the patch on the boots themselves. A cherry on top: when I was trying to leave the store, which is quite cluttered and small, I tripped over some detritus, and he laughed at me and then texted me "up yours" as I was getting to my car.

Leon is great... odd hours but he does a great careful job on belts and shoes and all else.read more

Raul took shoes that I'd gotten resoled at a local mall about a year ago, and he transformed them…read more The previous shop did shoddy, pricey work. The quality of materials Raul used, on the other hand, appears at this stage to have been superior. Time will tell, but he seems to have done a much better job.

I dropped of my shoes two weeks bf Christmas. TWO WEEKS.Owner said ( as he gave me my repair…read moreticket) completed by Dec 27th! Cool! I called January 10 to say I would pick up by the 24th.... Then SNOWMAGEDON happened! Mind you... I took my repair to this particular shop from a personal friends' review.... So today ( Feb 2,2026) I drove down to pick up my shoes..... The owner looked at me with confusion as I handed him my repair ticket. I described my shoes to a T...5 inch stilettos with a wide crisscross strap. Still confused face. I literally watched this man walk over to a pile of shoes and rummage through pairs and pairs of shoes to eventually find mine on the bottom of the pile.... Dusty and half stripped . So I knew work had started on them bc I did not drop them off in the condition I took them back in. I inquired as to why they were not finished and he said " it's been busy, then snow". I also asked why he did not tell me he had not finished them when I called ( and I gave him the tix number on the 10th of January). He shrugged his shoulders. At this point.... ZERO APOLOGY! ZERO offer to complete the repair at a 25% discount.... I did not ask him for one. He said... and I quote..." you said take your time".... In my mind and most other customers minds.... Take your time means in a reasonable time..... HE gave me the date of completion for Dec 27.... Again.... Shoulder shrugs! How does someone run a business like this? Lack of respect for my shoes ( found on the floor) lack of honoring the delivery date with ZERO APOLOGIES. Then have the audacity to place blame on THE CUSTOMER for not having the repair FINISHED because I stated take your time! SOMEONE MAKE THIS MAKE SENSE TO ME!!!! I called my friend who highly recommended MASTER REPAIR SHOP in Rockville Maryland to me and let him know how my repair project was treated. He was beyond shocked. Many apologies from my friend but not ONE from the OWNER! Please avoid this shit hole ( physically a nasty mess... where my shoes were found on the floor) AT ALL COSTS!!! The owner is CLUELESS on how to provide great customer service. It was HEINOUS AND DEPLORABLE AT BEST! With the damage done to my shoes ( because he started my project) the price to fix them at another shop up the road was 50 dollars MORE... at $150.00! That's double the cost of the shoes when I bought them. When the owner said he would fix them in the next MONTH ( I have a late Winter wedding to attend and wanted to wear the shoes in question) I nearly lost my mind! I stared at him with such disappointment .... He then said... and I quote..." You didn't pay YET, so here" and held out my shoes to take. I took them and as I left I told him what I thought of his shitty customer service in Italian, Spanish and English! I'm sure he understood ONE of the three languages I speak! Master Repair Shop in Rockville, Md is a horrible place to have your shoes repaired. The customer service is beyond repair itself and I will NEVER EVER allow this shop to work on any of my shoes if I'm in need of repairs. It should NOT TAKE over 7 weeks to repair something this simple as my repair needs..... in his words! A complete disaster and I give Master Repair Shop in Rockville, Md a negative 10.... -10 !!!! Zero stars!!!! Had to put one star rating other wise it would not allow me to post! But still.... ZERO CUSTOMER SERVICE!!! A total shit hole! Kathryn L

July 9, 2026 I hate leaving bad reviews so much that I…read moreactually go back and delete them at later dates to not jeopardize anyone's livelihood or reputation, but this one will, hopefully, be immortalized. The first thing you need to know is that this establishment does not have a standardized list of services or prices anywhere online or in their shop. I first went to them on June 22 to have five dresses dry cleaned (quoted $79.45), one blazer dry cleaned and shortened (quoted $52.95), and one dress' zipper repaired as well as have it dry cleaned (quoted $52.99 or $29.99 depending on if the existing zipper was salvageable or needed to be replaced). The prices seemed a bit steep to me, so I told the woman at the desk, Eden, that I would shop around for a cleaner and maybe return. I decided that paying for convenience was worth it and returned on July 8 due to Barr's close proximity to my workplace. This time, I dropped off two dresses for dry cleaning/stain removal (paid $29.98), one dress to just have the zipper repaired (paid $28), and two blazers to just have shortened (paid $50 each). When I got to work, I realized that I was paying almost the exact same amount to simply have a blazer altered that I was quoted for an alteration AND dry cleaning a couple of weeks ago. I called to inquire about this and was given the runaround. A man who I suppose is the manager initially said that he did not know why the pricing was what it was then told me that it was perhaps due to some promotion going on. I asked how much the promotion was to result in the pricing nearly being equivalent, and he said 10% which still doesn't make sense. I told him so, then, presumably due to being tired of speaking with me, he told me that I could come pick up my items and receive a refund which worked perfectly fine with me. While picking up my items, Eden told me that the refund had to be processed through an accountant and that the man I spoke to before was not in at the moment to discuss things further. After getting in contact with him, he told me that the refund had been initiated and to text them my email address to receive proof of this via email. As of the afternoon of July 9, I have still not received an actual refund, confirmation of a refund, or any specific timeline for the processing of my refund. I called Barr this morning after they ignored my texts and got an AI assistant for the first time since trying to resolve this matter, so it seems I'll just be disputing these charges with my bank. These business practices are egregious, and I can only imagine how many others have been charged on a whim but did not realize and thus could not rectify matters. I cannot recommend Barr Cleaners any less. UPDATE (July 10, 2026): Barr Cleaners said they issued a refund this morning and requested my email to send me a refund receipt. I will update this review a final time when I receive the receipt. UPDATE (July 10, 2026): I received confirmation of a refund via email this afternoon. I'm glad to have this matter finally resolved, but my original rating still stands.

I took my puffer vest to get cleaned her after two small stains, when I picked it up I was…read morehorrified. Not only were the stains still there, there was two more stains and they STAPLED their papers to the hood of the vest leaving holes in the hood. They also stapled another paper to the coat hook inside and claimed they do this all the time, zero logic. I left a review, received a call that I would receive a refund and they would pay for the $300 vest. Of course neither happened so here I am.

I came in looking to get two simple grommets done on a leather bag after being quoted $45 by…read moreanother place in Alexandria. The staff at kiko's took my bag and offered to do it for $16 and it was done by the end of the day. I respect that they were willing to do it for a reasonable price, and on top of that they were professional and polite. Come here first if you're looking to get any leather work done before you overpay somewhere else. I will be back!

Excellent work. Couldn't be any nicer. Never oversells and gets the job done quickly and…read morereasonably. The only place I will take my shoes.

5/5 Pros: 1) Support…read morelocal U St businesses that have been here since before "the new U." 2) FRIENDLY. FRIENDLY. FRIENDLY. Everybody turns and says hello and asks how you are. 3) Prices are reasonable. 4) Work is done well. Although I have only had heels fixed, not a shine or anything else. If you need your shoes asap, I would make that very clear to them. For my shoe pick-up, it's been 50/50 on getting a call. There was an incident, not long after my first visit, that sealed my loyalty. And I attribute it to their being friendly and just plain good people. THanks for being a gem in the neighborhood!

Did a great job fixing up shoes I needed at a very good price. I appreciated the txt alert when…read morethey were ready! I will be going back here for any future shoe fixing!

Returned to Bedo's today with another problem - this one much easier than rebuilding a 5' leather…read morejaguar (which he did BEAUTIFULLY for me in the past). Steve does beautiful work, even on the small jobs, and he is such a nice person! Five stars and so nice to see him again!

I honestly feel very disappointed with the work done on my belt. As you can see from the pictures,…read morethis is how my belt looks after the "reconditioning" service. Really? I paid $60 and waited approximately one week, only to receive my belt back looking almost exactly the same as when I dropped it off. When I brought the belt to the shop, I specifically explained that I wanted the **color of the leather to be evened out** and the leather properly reconditioned. The man assured me that he understood what I wanted and that he would take care of it. However, when I picked it up, the color was still uneven, and I could barely see any difference in the condition or appearance of the leather. This is not an ordinary $100 belt. It is a collectible belt worth more than $1,000, which is exactly why I was willing to pay $60 for professional restoration and trusted your shop with it. When I picked it up, I was told that the belt might not look different but they had applied a water repellent spray. I paid for the belt to be reconditioned and improved in appearance, not simply sprayed with water repellent. I can purchase a similar spray for around $10 at Walmart and apply it myself at home. I feel that I did not receive the service I paid for. If the shop could not even out the leather color or achieve the result I requested, I believe I should have been told that before the work was performed. I am very disappointed and honestly feel like I was scammed out of $60. I expected professional workmanship. Edited Note: I will not bring the belt back to the shop or waste another week waiting for additional work. Quite honestly, this workmanship is a shame and extremely disappointing and to whoever responded to my review, if you come back to read this, please tell me what you think--how does it look to you? When you said you tried to do your best.. Ps. The scratches on leather was not there when I dropped it off but appears after work done.

This is the most professional, efficient place for BOTH cleaning and shoe repair…read more The shoe repair expert is from Spain, a Zapatero, so you know he knows the craft. Lena and family take pride in their work. They are organized and efficient, and They DELIVER:) They clean for lawyers in the most prestigious firms nearby, so you know they have to be good;)

I have used this dry cleaner a number of times and there hasn't been a stain they haven't been able…read moreto remove. They used to be my regular dry cleaner when I worked nearby. While I have changed jobs, they are still where I go when my regular place just can't get the job done. Just today they were able to get old tomato sauce stains off of a white suit jacket I hadn't worn in years. I don't think they're absurdly pricey, given their location and skill, but I guess that's going to depend on the person.