I have used this dry cleaner a number of times and there hasn't been a stain they haven't been able to remove. They used to be my regular dry cleaner when I worked nearby. While I have changed jobs, they are still where I go when my regular place just can't get the job done. Just today they were able to get old tomato sauce stains off of a white suit jacket I hadn't worn in years. I don't think they're absurdly pricey, given their location and skill, but I guess that's going to depend on the person. read more

Very annoying - they snapped my heels in half while replacing the caps, but refused to fix what they broke! I went in to get the caps on my high heels replaced, and the older lady took on the job while I waited. As she was doing so, she actually managed to break one of the heels in half! (They came out to me and admitted this, because with this breakage, it would take another 15 minutes to fix, which I was fine with.) But then the next day when I wore them, the other one also snapped in half, in the same place as the other one. But they refused to fix it, even they had clearly snapped while the caps were being replaced! So stay well aware from this place, because the older lady clearly has no idea what she is doing. Very annoying, as I have to throw away the shoes - an expensive mistake, which was their mistake and at my expense. read more

Spoiled my Jimmy Choos. I'm posting pictures as evidence. I took a pair of black python Jimmy Choo shoes to be resoled and when I picked them up to my surprise the cobbler slapped some BLACK rubber soles on my CREAM bottom shoes. When I dropped them off, he specifically told me the soles would "look the same" as before. Any cobbler that will do that is definitely not worth going to. read more

Cobblers & Cleaners - They slapped some uggly BLACK rubber soles on my CREAM Jimmy Choo sandals. - Shoe Repair Near Me - Washington, DC, District of Columbia

**UPDATE** Filed a complaint with the Better Business Bureau (with which this business is not registered). BBB gave Cobblers and Cleaners a MONTH to respond, but they never did. So, heads up: If they ruin or lose your things, they will not be held accountable. Also, somehow, my review, posted in December, disappeared. Fishy! So, hey, Cobblers and Cleaners, don't bother having it removed again...I can repost this ALL DAY. Oh, and I still have the ticket stub as well as the record of my correspondence with the BBB, so no point in trying to claim this is not legit** ---- here's what happened ---- This is a first for me...shoe repair place gave my boots to someone else, and it seriously trying to blame me for it. They will in no way accept responsibility for what they've done. It's infuriating. Here's what happened: I dropped off my boots for repair (favorite pair -- brown, Robert Clergerie, size 38. RIP.). I went back to pick them up the following week with cash and ticket in hand only to be told that they had been picked up by someone else already. I went back a few days later hoping they might have tracked them down but no dice. In fact, things got worse. They insisted that someone else must've given them my phone number (as I was still holding the ticket), but..no one I know knew I'd dropped my boots off there, let alone go in and pay $60 to get them polished and fixed. After they gave up on the phantom friend theory, they accused me maybe picking them up and forgetting that I had them, saying other customers had done that (LOL. No. Not this customer). The implication there being that if I didn't already KNOW that I had them, then I was probably lying about having them. Yup. That's how they treat customers. When I told them that I was an incredibly organized person -- I wouldn't forget if I had picked them up, nor would I lose them -- they shifted to, "Well, maybe whoever picked them up will bring them back." The upshot here is that someone -- certainly not THEM -- made a mistake. I told them they either had to find the boots or compensate me for them, and the looks on their faces was clearly "um, no." If they somehow manage to make this right, I will update this review (but they won't). read more

Cobblers & Cleaners - Here's the stub -- notice "not pay" for.They claim that someone showed up, gave my number, paid for repairs on boots that weren't theirs. - Shoe Repair Near Me - Washington, DC, District of Columbia

See all

This is the most professional, efficient place for BOTH cleaning and shoe repair. The shoe repair expert is from Spain, a Zapatero, so you know he knows the craft. Lena and family take pride in their work. They are organized and efficient, and They DELIVER:) They clean for lawyers in the most prestigious firms nearby, so you know they have to be good;) read more

Amazing. They took my tumi bag and added metal tips on the bottom...now protecting the leather bottom from touching the ground. Perfectly symmetrical... looks like from manufacture made this. Also stand up perfectly when before it would tip over. read more

They were so accommodating when I dropped in mid-day needing an emergency heel tip repair. I stood in the lobby with one shoe on and 5 minutes and $10 later I was on my way. What a life saver! read more

This is a first for me...shoe repair place gave my boots to someone else, and is seriously trying to blame me for it. They will in no way accept responsibility for what they've done. It's infuriating. Here's what happened: I dropped off my boots for repair (favorite pair -- brown, Robert Clergerie, size 38. RIP.). I went back to pick them up the following week with cash and ticket in hand only to be told that they had been picked up by someone else already. I went back a few days later hoping they might have tracked them down but no dice. In fact, things got worse. They insisted that someone else must've given them my phone number (as I was still holding the ticket), but..no one I know knew I'd dropped my boots off there, let alone go in and pay $60 to get them polished and fixed. After they gave up on the phantom friend theory, they accused me of picking them up and forgetting that I had them, saying other customers had done that (LOL. NO. Not this customer). The implication there being that if I didn't already KNOW that I had them, then I was probably lying about having them. Really? Yeah. Really. When I told them that I was an incredibly organized person -- I wouldn't forget if I had picked them up, nor would I lose them -- they shifted to, "Well, maybe whoever picked them up will bring them back." The upshot here is that someone -- certainly not THEM -- made a mistake. And it was up to them to make it right. There was never an apology or an acknowledgment that they had messed up in any way. I told them they either had to find the boots or compensate me for them, and the looks on their faces was clearly "um, no." I'm going to file a complaint with the Better Business Bureau and maybe speak to a friend who is an attorney who might be able to help me with this. If they somehow manage to make this right, I will update this review. Until then, seriously, ***stay away from this place***. UPDATE: The BBB contacted the business with this complaint, and, unsurprisingly, there has been no response. Seriously. Nothing. They gave lost my boots and just don't care. DO NOT trust this business. read more

Needed shoeshine. Guy who does it leaves at 5 but lady kindly helped me our. $10 ain't cheap but appreciated the assist in a pinch.

I had a formal event across the street at the National Press Club, and my boss was being a nightmare about what time I needed to be there (of course in my formal dress, which was in desperate need of pressing). Lena was a dream, ensuring that despite my short notice and their seamstresses' busy schedule, my dress with many pleats was ready straightaway. They've also worked on several pairs of shoes for me, many of them vintage, and did a great job. Highly recommend! read more

I had six pairs of shoes that needed heel replacement. I decided to go to Cobblers & Cleaners since they are only 2 blocks from my office. When I went to pick up my shoes the following day, they couldn't find them. They kept asking if random shoes where mine. Finally after about five minutes they asked me to come behind the partition and help them find them. I was mortified!! They had shoes thrown about, in no sort of orderly manner. It was pure and utter chaos and they had my PRADA pumps lying on the floor!! They are absolutely the worse. I wouldn't take slippers to this place. read more

Went in to get my boots new heels and they did it in 10 minutes while I waited and were super friendly! I initially took it down the street to a place on 12th and G street and the guy went on and on about how much time it would take to fix and he had to drill the heel and it would cost me $20. Cobblers did it for $12 and fast. Will be going back to take my other boots. Definitely recommend them :) read more

I used them for a while, and then moved to another area. I looked far and wide - must have tried a half dozen or more cleaners in the NOVA area. My shirts would get shoddily done only to have to quarrel with the desk staff or owner who claimed I was being too picky. One place (in the Equinox gym near the Ritz downtown) even did substantial damage to my cuffs and collars. Simply put, this is the ONLY place that I have found in the DC area with consistently amazing quality. On the rare occasion when a shirt needs a redo, they simply do it without debate and discussion. It is family operated and they treat you with respect. There is no other place that I will take my shirts - even if I have to drive out of the way and fight parking. read more

Review only for the dry cleaning: $5.82 for a pair of men's wool pants. It costs $2 in Adams Morgan. And... they don't advertise their prices, or tell you before dropping them off, that it costs almost triple the rate of a neighborhood place. You're really paying for the location here. read more

They do a good job, but they are very pricey. It was about 13 bucks to clean a two-piece and tightening the buttons. I would go elsewhere if it's not urgent. read more

The quality of the dry cleaning and tailoring is good, when it is performed. I had three dresses tailored (scuba material lined with silk, 1 with ribbing down the sides, 1 with a zipper -- not easy tailoring, and the price tag reflected that). While 2 were tailored perfectly, they just didn't even touch one of the dresses. I paid almost $40 for each dress. I didn't realize that it hadn't been altered until I put it on to wear to an event. I compared it to the other two dresses that they tailored where it is evident where the tailor took out fabric to take in the waist and re-sewed the lining -- and nothing. I'm going to go back this week and speak to the manager. It's conveniently located, but I unfortunately don't think I will be going back. read more

Great family business and really great location. The seamstress, Mrs. Jee, has 30+ years of experience. She does amazing work. I had a dress altered on the spot for an event. She stayed late to finish it for me. read more

I came here to get 4 key copies. Cost me $12. None of them worked. I am writing this tentatively. I want them to make it right, and I think they can. Please, make it ok. So I don't have to drive an hour to Home Depot for key copies. read more

I love this place! Everyone is super friendly and seems to care about providing good service. Even though I only went once every month or so, they remember me and greet me by name whenever I come in. The prices are reasonable, and all my dry cleaning and alterations have come back exactly as expected. read more

I have only used them for alterations, the first time in January 2009 and more recently a few months ago. The seamstress is wonderful, works meticulously and quickly, and best of all, honest about what she can do. First, I brought in a floor length evening gown with a mini train that needed to be hemmed a few days before the inauguration. Not surprisingly, I was not the only person getting an alteration. There was a lot of communication as she pinned my dress, and I am pleased with her work. Also, they pressed the dress for me after the alteration; again, no complaints. I then brought in a suit jacket and a corduroy blazer. The suit jacket needed to have the arms shortened, and along with that, a line of buttons near the wrist moved up. Recognizing that people are asymmetrical, she measure the length from a bone in my wrist and explained why. The jacket now fits perfectly. As for the blazer, which was admittedly a size large, the seamstress told me that she'd basically have to make a whole new jacket for it to fit me. I'm grateful she told me what I had already suspected. I've never used the cobbler or dry cleaning services. Maybe they are as crummy as Sara S. says. I do know that they advertise the dry cleaning chemicals as organic. read more

I have been going to Cobblers and Cleaners for years. It is under new ownership but I am happy to report that the new owners are keeping up the prior owner's high standards. If you need net or soft dry cleaning, it is done. I have no reservations taking my high end items to them. It is family run and you can also rely on them for good alterations. read more

Despite the other reviews, I had a fantastic experience at Cobblers & Cleaners. I had a pair of pants hemmed, some dresses dry cleaned, and a pair of boots reheeled. Everything came back on time and in perfect condition. The staff are friendly and the lady even sewed three buttons that had fallen off my coat back on (while I waited) for free. read more

I recently took two pairs of shoes here to get resoled, and they did a fantastic job! Not to mention that it only took a few days and the price was reasonable for the job. I've been going to these guys a few times and they never disappoint. read more

I've been going here for three years to get my suits and dress shirts cleaned and my shoes repaired and shined. They are friendly, affordable, knowledgeable, and most importantly, they do an excellent job. 3 stars is an insult. read more

I work nearby, and am really glad this place is just across the street. I have used cobblers and cleaners for laundry (dress shirts) and alterations for men's pants and jackets. Quality - The quality of the product and service are both excellent. Never had a problem or issue with anything. Cost - Given the location, the cost is very reasonable. I get shirts cleaned for $1.90 per shirt. Alterations run a little on the expensive side (pant leg hemming is 10-15, jacket sleeve was 25) but very well done and timely. Speed - turnaround time is very fast and they'll work with you if you need something quickly. Service - the best. They remember everyone's name and preferences, and help me determine the right size and alterations needed. Overall, highly recommended. read more

By far my favorite dry cleaners of all time! Great service, competitive prices, no extra for same day service. I refer all my friends and family here. I no longer work downtown, but I still make the trip to come to Cobblers and Cleaners for my dry cleaning. read more

I took a silk BEAUTIFUL blouse that I only wore twice, gave them SPECIFIC instructions on how to do it, and they LITERALLY RUINED it. Not only that but the person wouldn't care that HER cleaners did that but told me I should bring her a receipt of it in order for her to "see it" and also that it is "wearable and clean" although it is suppose to be wrinkled instead of ironed why starch! When I got to see it carefully after I left, I even discovered some yellow marks as if they kind of burnt the silk in the attempt of iron in it!!!! What do I get as a lesson after $70.00 blouse, wore twice and a CARELESS business owner? NEVER take ANYTHING again to that place! read more

Cobblers & Cleaners were speedy, professional and super kind. I highly recommend them! They fixed my heels right up and even polished my black ones. Pete was very sweet. read more

Both the cobblers and the cleaners had no idea what they were doing. Took my husband's new Gucci shoes to be re-soled w/heal taps -they did an extremely poor job.He hadn't even wore them and they came back with scratches on the leather, and wrong color black shine on the top (which they had tried to wipe off)...essentially they ruined 600 dollar shoes. He has a suit that has a collar than needs to be pressed in the back (it's thin, so sometimes underneath will show) -asked them specifically to make sure they pressed it correctly. They assured me they would take care of it. I picked it up, and when he went to wear it, found it was actually worse than before. So I took it back and told them to fix it -and WITH OUT permission, actually altered the collar to give it more fabric. When he put it on, as most people who handle expensive suits know, by pulling up fabric from the top, it completely broke the suit and left the tail hanging curled up! I took it back, and of course they completely denied having anything to do with that and were "shocked" the suit fit that way...saying it must be from something else. Also, white dress shirt came back from the cleaner with a black mark on the sleeve. If you like your clothes and shoes, and want them taken care of, please avoid this place. You have been warned. read more

They get one star simply because I can't give zero stars! I wish I would have read the review by Sara S. before taking in my Louboutins. She is totally right, the cobblers here have absolutely no idea what they are doing. All I needed was the heel tap and soles replaced. Sound relatively routine, right? Wrong!! When I picked up my shoes I thought I was hallucinating. They could not have possible thought it was OK to return my shoes in such terrible condition; specially when they were pretty well kept. There was glue and paint everywhere, the heel taps had been replaced with a cheaper version and not the ones I had brought in, the patent leather was scrunched up at the heel, the soles looked liked they had been glued on by a four year old and they were poorly cut and attached. It was awful! When I pointed out all of the flaws he tried to tell me that was how the repairs are made and became very defensive. I asked for a refund because he seriously couldn't expect me to pay for such crappy work. So he went into the back and removed the soles and said "here". I saw that he had shaved down the soles to put on the rubber ones and even that looked sloppy. My response was "you're kidding, right?" I told him I wasn't going to pay and that I wanted him to make my shoes look somewhat similar to what they looked like when I brought them in. He argued with me and said he didn't "need my charity" told me to come back later. I was shocked! What kind of response is this? I picked them up later that day and there was still glue and paint on them and the soles still looked terrible. Not much of an improvement at all. My shoes were there for over a week and they did such terrible work and to top it off he had the nerve to argue with me when he clearly ruined my shoes. I'm not sure where they get off being so rude to the customer. If you value your shoes and expect quality work avoid this place at all cost! read more

They ruined my dress (color transfer/bleed), denied it, charged me more trying to fix it and claimed it was impossible to fix. Another place fixed it on their first try. Attitude the entire time. read more

Just started going here. thought they were friendly enough. They committed having my pants hemmed and ready by WED aft- By thursday morning they weren't. When i picked them up by friday, i asked if there would be a discount for the inconvenience they caused to me. The woman said "Why should there be? Many people don't pick up their clothes when they say they will, i don't charge them for their delay." Seriously?? I explained the only reason i left them with her was because i was guaranteed i'd get them back when i needed them (for a Thursday meeting). She said that's not a guarantee, they just do what they can and it's not her fault. I can understand unforeseen circumstances can cause delays, but what horrible service to refuse to rectify it with any type of conciliation, and instead rebuking your customers with indignation. Horrible and rude- AND pretty expensive EVEN when I thought they were worth going to. read more

I have only used the shoe repair services and they've always done a good job at reasonable prices.

One of the most reputable, easy to work with, thoughtful family run small businesses left in downtown DC. My shoes come expertly resoled, my pants beautifully pressed and when my purse needs new holes so I can carry it better with a coat, it was free. Support and patron this solid place! read more

Great, affordable cobbler, especially compared to how overpriced all the similar shops in the area are. The lady who does the alterations is absolutely wonderful, too. Highly recommend. read more

Quick update--the patch on my pants I described in my review above was actually very well done. I'll admit that you can really see the seamstress's skill in the work she did, and the pants have been holding up very well. If only they would have alterations ready when they promised and didn't put me through what they did in the first place. As a result, I'm sticking with the one star on account of the very weak customer service. read more

This place is great. Able to accommodate quick turn-arounds, and at the right price. Highly recommend.

This cleaners not only delivers tremendous one-day service, but also the husband-and-wife owners manage to create an extremely pleasant drop-off and pick-up experience. The place is efficient, happy and error-free. I have been using this cleaners for 5 years and can't imagine taking my shirts and dry cleaning elsewhere. read more