1. Union Station Shoe Shine

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Washington, DC, DC

Union Station Shoe Shine

4.8 (28 reviews)
Open • 6:00 am - 7:00 pm

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Services - Union Station Shoe Shine

Shoe cleaning

Shoe shining

Union Station Shoe Shine Photos

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Jennifer A.

We were scheduled to attend a conference in Washington, DC in March 2020. We typically hire different trade services that may be of interest to draw attention to our exhibit booth. We have used shoe shine services on several occasions but we have not ever attended a conference in Washington, DC. Union Station Shoe Shine was found online, the process to get the date booked, contract signed and payment made seemed pretty easy. The payment terms are 10% down to secure the date and lock in your service. 40% is due 24 hours before the start of the event and the balance is due upon completion of the event. Optimistically, we paid the balance in full. Unfortunately, due to Covid-19, this very large conference was cancelled. Immediately, upon notification of the cancellation, we reached out the owner, Dave Kirkley to advise of the situation and requested a refund for the full amount LESS the 10% deposit per the contract which is approx. $1530.00. We were advised that the cancellation was being processed and the refund would be received within a week. Several weeks go by and no refund. After 4 attempts via email to get a response and multiple phone calls, Dave finally responds and states that due to Covid their company is in a similar situation as many companies across the nation and doesn't have the money upfront to refund us. We absolutely understood as we are a small business ourselves. However, service was NOT provided. Employees did not perform a job, cost were not incurred for Union Station Shoe Shine and the refund is still owed. Communication seemed to get better and an agreement was made that they would refund the balance in installment payments of $255.00 for 6 months. This was back in APRIL of 2020. We have not received ONE Payment. We have sent a monthly invoice for the past 3 months and have not received ONE response. It's very difficult to recommend a company for services when they do not honor their word. It demonstrates a lack of professionalism and honesty and we would strongly recommend you seek another company/vendor for shoe shine services for any event you may be hosting.

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2 years ago

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Dave K.

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4 years ago

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Dave K.

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11 years ago

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Dave K.

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6 years ago

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5 years ago

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5 years ago

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6 years ago

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4 years ago

the Best!!! beautiful shine, super nice

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Dave K.

Thank you Lisa. We really appreciate the kind words. Come back soon

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4 years ago

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4 years ago

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4 years ago

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Dave K.

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7 years ago

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Dave K.

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8 years ago

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8 years ago

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9 years ago

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10 years ago

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10 years ago

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8 years ago

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10 years ago

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7 years ago

These guys are the best in the city at what they do. They'll have your shoes looking sharper than when you bought them. Highly recommended.

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11 years ago

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Dave K.

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10 years ago

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9 years ago

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8 years ago

Excellent work and friendly staff; the whole service is great. Shoes now look fantastic. Best shoe shine in DC!

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8 years ago

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9 years ago

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8 years ago

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11 years ago

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Ask the Community - Union Station Shoe Shine

Review Highlights - Union Station Shoe Shine

“I live in New York and always reserve some time when my train arrives or departs DC to get a shine here.”

Mentioned in 5 reviews

Read more highlights

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A Divine Shine - A divine shine indeed

A Divine Shine

(113 reviews)

Shaw

These guys are grade A! Friendly and do great work. I actually came upon them as the last place I…read morewent to (some shoe repair that is out of business on H street) did awful work and failed to glue on my shoe protectors well. I brought in 4 shoes that I love to get new heel protectors, sole protectors, shine and one of them needed the inside replaced. They were done in a week and wrapped everything up nicely for me. I was notified by text when everything was ready. For a small business, they also take a lot of attention to COVID precautions, cleaning your credit card and your hands when you're done with the transaction. I'm so glad the shoddy work of one place forced me to seek out these guys because they're fantastic.

I came here because the sole of my boot had completely fallen off, and I no longer had the missing…read morepiece. As soon as I walked in, I was met with an unfriendly attitude. I asked if there was any chance I could have the boot repaired by today since I don't know much about shoe repair, and instead of simply answering my question, the employee laughed in my face and made me feel belittled. After leaving, I went to the shoe repair shop located directly below JC Tailors. The owner was incredibly kind, charged me half the price I was quoted here, and was able to repair my boot the same day. Based on my experience, I would not recommend this business. Customer service goes a long way, and no one should leave feeling disrespected for asking a simple question.

Cobblers Bench Shoe Repair

Cobblers Bench Shoe Repair

(201 reviews)

Downtown

Fast and good. My shoes are like new again! Hard to find, at the lower level of a mall, but worth…read moretaking your shoes to.

I recently brought two pairs of shoes to Pete for repairs on August 12. This was not my first time…read moreusing his services, and I have always been completely satisfied with the quality of his work. Unfortunately, this experience raised a serious customer service concern. When I dropped off my shoes, I specifically asked how long the repairs would take. Both the gentleman working at the front desk and Pete told me they would be ready in one week. After eight days, I called because I was leaving town and needed the shoes for my trip. I was then told that the standard turnaround time was actually one and a half to two weeks. Had I been quoted that timeframe when I dropped them off, I would not have left the shoes because I knew I needed them before my trip. When I returned to town, I stopped by the store to pick them up. The gentleman at the front desk immediately asked whether I was the person who had called. When I confirmed that I was, he responded, "Well, your shoes were ready last week." His tone was unnecessary and dismissive. I explained that the shoes were supposed to be ready by Wednesday, based on the timeframe I was originally given, and that I had been out of town since Thursday. There are several cobblers who repair high-end and designer shoes. I have continued choosing Pete, not because he is the least expensive, but because he consistently does excellent work. I am happy with the repairs to both pairs of shoes, but the quality of the customer service at the front desk does not reflect the quality of Pete's craftsmanship. I have referred several friends to Pete for repairs to their designer shoes and bags because I trusted both his work and the service I had previously received. Unfortunately, based solely on this interaction with the front-desk employee, I am now apprehensive about returning and will likely need to look elsewhere for future repairs. That is genuinely disappointing after years of being a satisfied customer.

Leon's Shoe Repair - Glue residue and messily cut patch

Leon's Shoe Repair

(37 reviews)

Mount Pleasant

Excellent cobbler/shoe repair service! Great workmanship + attention to detail, and fair prices…read more Leon repaired some detailed stitching on my wife's suede shoes and he did a complete heel + sole replacement (plus a fresh shine) for two of my leather dress shoes. I couldn't be happier! The quality of work was top-notch and he finished the job when he said he would. I highly recommend using Leon!

Short story: Leon's communication is abysmal, and the quality of work is even worse. I dropped my…read moreshoes off on 10/9 for a repair and didn't get them back until 11/8. I took a pair of boots on 10/9 to Leon that needed repair after my dog got to them. He came highly recommended from a trusted friend. He required payment up front, which usually I won't do as a first-time customer, but made an exception since he seemed like a good guy and my friend had excellent work done here. He promised an estimate within a few days. I waited a week before getting in touch by text, and got a very hostile response. We later talked on the phone and apparently he thought I was trying to scam him because his information has been "hacked", even though we'd already communicated in the same text thread. We cleared the air and he apologized for the misunderstanding. He got me an estimate 5 days later (for those keeping track it's now 10/21), and I went to the store immediately to pay. He took my money and promised they'd be done by the end of the month. He's just one guy, after all! Can't fault him for taking his time, especially if the work is good. I got in touch on 10/31 and he said he needed another week. I got in touch a week later and he says he's still not done, but says I can come by the store at 8pm that night to pick up. This doesn't work with my schedule, which is fine. That's on me. So today, 11/8, rolls around and I ask about when I can pick up. He texts to "come by 3pm", which means "come before 3pm". A typo, i realize in retrospect, and so when I showed up at 1:30 expecting him to be there I was surprised that the shop as closed. I called and was met with a stream of profanity about how he had told me to come AT 3pm. We bickered for a bit, I'm frustrated, and so I come at 3 to find him just starting the work on my boots. The resulting work is really bad. The patch leather is cut poorly and messily, the thread isn't properly sewn in, and there is glue all around the perimeter of the patch on the boots themselves. A cherry on top: when I was trying to leave the store, which is quite cluttered and small, I tripped over some detritus, and he laughed at me and then texted me "up yours" as I was getting to my car.

Union Station Shoe Shine - shoeshine - Updated October 2026

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