Honestly, I have to say this is a cool location with the way the interior is and the beer selection that they have is pretty extensive (although, I will say that 95% of the selection is canned beer - not a huge deal to me, but something to be aware of for some people?).
The reason for the one star review is unfortunately because of the abysmal customer service of the 2nd female bartender on the night of 08/28 whose name I didn't get, but it wasn't Alex (happy birthday by the way Alex). Wall of text incoming, feel free to ignore it haha. I wish it were more comical, but this is just a detailed explanation mainly written with the hopes of management seeing this and hopefully addressing the issue.
I was there supporting my friend who was playing that night, and as their set ended - I helped him move his equipment to his car so we could go back in to grab a drink together. By the time I got back inside and was standing at the bar - it was 1:15am and my other friends had grabbed drinks for themselves and my friend who just ended his set so I told them to go and I would follow behind. For the next 15 minutes, I stood at the bar as five people who showed up after me were served beers to the left of me and the person to the right of me was helped as it turns out his card had been charged to close out his tab and his credit card was given to another customer who had already left (oops?). Within a minute of the last two beers being poured for the people on my left, I was finally acknowledged and told by the female bartender (not Alex) that drinks were no longer being served. Full disclosure: after this, I just argued with her for a couple of minutes because of how crazy that sounded with what I had just seen and the way it all played out.
I honestly don't know when you guys do last call, but I never heard it and like I said - I was at the bar top at 1:15am. I've never been to a bar that did last call 45 minutes early (it's noted that the place closed at 2am that night) so I just foolishly waited at the bar top thinking I would get a last drink before last call. I will be good faith in saying that maybe it was made during the time I was helping my friend move his equipment out to the car (maybe). However, with that being said - if you truly had done last call, that doesn't explain why I saw five beers poured for people who showed up at the bar top AFTER me over a 15 minute period.
The bartender offered some stupid (I'd usually like to describe this more charitably, but it was just stupid) line of logic that she was no longer serving beers and was just closing out tabs. Still can't work my mind around that one, I just saw five beers poured in front of me for people that came after me.
If I had just been acknowledged within a minute or two of waiting at the bar and told "Hey, I'm so sorry - we're no longer serving beers, I'm just finishing pouring drinks for the people that had tabs open that I told I would get them a last round." I would have said, "No problem, totally understand. Thank you for everything tonight." and been cool with everything. However, being ignored for 15 minutes as people directly to my left and my right were helped only to be told alcohol was no longer being served after I just saw two beers poured within a minute of being told that is just horrible customer service. I honestly could not care less about the beer, it was just the way it was handled.
If it's relevant - wasn't drunk at all, had my first and only beer that night as my friend was getting on stage. Feel free to refer to your cameras to validate any and all of this.
Hope you guys get this sorted out, seems like a nice place. I just won't be back. read more