Very responsive, fair rates, and completed my repair quickly without the upsell. I would definitely…read morerecommend.

I sent a message through Yelp and I got a response from Christina basically writing off my issue…read morelike she had it solved with my description of the problem I'm dealing with by saying I needed a dehumidifier. I then responded saying that I had a dehumidifier that I've been running 24/7 and it hasn't made a difference, and that I would like to have a service technician come out and see what the problem was with the condensation that's been accumulating on my ducting. My messages were left on read and I never heard anything back. This was on 9/8, it's now 9/18, and still haven't gotten a response. Absolutely pathetic customer service. Sorry to have wasted your time trying to give you my business.

We got a new HVAC system installed and it works very well. My upstairs (2nd Floor) used to be cold…read morein the winter and now it's finally warm and comfortable for once. The A/C is amazing and works very well also. The crew were very professional, knowledgeable and did a clean install. The prices are more than reasonable for the system they installed, it was a Goodman which isn't some generic brand. If you're looking to upgrade definitely get a quote from PGX to compare. They were in the sweet spot in terms of quality and price for our home.

I got a new furnace from PGX and couldn't be happier great work, very affordable, and fast! Highly…read morerecommend their professional service to anyone needing HVAC help

Our furnace gave out right at the start of this freezing winter, and we were in a panic. We…read morecontacted several companies for quotes, and Craft Heating and Cooling stood out immediately! Not only did they offer the best price, but the quality of their work and professionalism was unmatched. We received multiple quotes for a new heating and AC system, and the range of prices and options was overwhelming. Craft made the process simple, transparent, and stress-free. They explained everything clearly, offered flexible financing options, and delivered exactly what they promised. The installation was smooth, timely, and done with incredible attention to detail. Our new heating system works perfectly, and we couldn't be happier with the comfort and efficiency it provides. If you're looking for honest pricing, exceptional service, and peace of mind, Craft Heating and Cooling is the company to call. We highly recommend them 100%!

I would strongly advise people to stay away from Crafton Heating and Cooling…read more I spent over $6,000 with this company for a new heating system that was still under warranty when my heat stopped working during freezing winter weather. After several nights without heat, a technician finally came out and diagnosed that two of the heating elements were not turning on. Instead of properly fixing the issue, he bypassed wires to the motor and charged me around $200. As soon as he left, my circuit breaker started tripping repeatedly. When I called them back, instead of correcting the wiring they recommended that I upgrade my breaker to a higher amp. I never had breaker issues before their technician modified the system. Because I still had no heat, I had to buy space heaters just to keep my small home warm, which caused my electric bill to jump to $776. I tried multiple times to speak with a supervisor named Jim, but every time I called I was told he was not available and would call back. Weeks later, I still never received a call. I finally had to hire another HVAC company to fix the problem, and they were shocked by how the system had been wired. If this is how they treat a customer who spent thousands of dollars on a system that was still under warranty, I cannot recommend them to anyone.

Scheduled quickly, arrived on time, explained things. Great job and very friendly. Dryer duct…read morecleaned, dryer works much better now.

Utterly disappointed. Chose this company based on their Yelp…read morereviews. The technician (Duane) arrived to clean our ducts on 10/2025. We had previously taken the time to move everything out of the way to provide complete access to the ductwork and make things easier for the tech. Why are we disappointed? - the dust level in our house is much, much worse than prior to service being preformed - upon checking I saw a large amount of debris in the bottom of our ducting - the technician reinstalled a register grill upside down because the duct tin needed tacked up out of the way and he apparently didn't want to bother taking time to do it correctly. - I had to ask about the condition of our ducts prior to the cleaning before he would show me just a one single before photo. I have to wonder if it was actually a photo of our ducting. - I got a negative vibe from the technician from the outset. His demeanor was less than friendly and he didn't talk much. My impression was that he wanted to get in and out as quickly as possible. I felt he was a very poor representative of this company. The work was completed quickly and I can't help but feel we received a "rush job". The dust in our house is much worse than ever and this experience was a complete waste of our $725. We feel like we've been ripped off. Per your response to my review above - Yes it's true that it's been a year since the service was performed. I've been meaning to send a review since last winter. However, because I'm a procrastinator and I sincerely don't like to complain doesn't change anything about my honest, but blunt, statements. The unusual frequency and amount of dusting we now have to do after your service (not to mention shelling out your service fee for sub, substandard work) finally drove me to take this step. Furthermore, explain to me why when I happened to be performing some home maintenance a couple of months ago, I found the thick layer of crud laying on the bottom of our ducting ? It shouldn't be there in that volume. Is your equipment inadequate ? As far as the operable grill reinstalled upside down goes, it was GLARINGLY obvious because it had once been painted except for a strip on the bottom behind the carpeting. That, exceedingly noticeable, contrasting strip was reinstalled up, instead of down, where it's hidden by the carpet nap. (I can send you a photo.) I saw how the tin interfered with the reinstallation and I had to mess around and tack it up out of the way. So I believe the technician didn't want to deal with it and put on upside down instead of, at least, notifying me. And I suggest you speak to your technicians about how they represent your establishment. On the whole, our experience points to some sort of problem with your company. Where that problem lies is up for debate. I initially read all the good reviews regarding your company. I expected at least adequate work to be performed. What we got was, at best, unacceptable. You can speak about all the positive things about your company and your personnel, all I know is what we experienced. Instead of denying everything I said perhaps you should consider it objectively and take it for what it's worth.

I needed a licensed plumber and HVAC technician for my home that is under contract. My system had…read morebeen installed by someone else on a year ago, but deficiencies were found during the inspection. Sureway came to my rescue! They knew my circumstances and that I was in a time crunch basis my contract. Their office staff was so incredibly kind to return my calls. They had me text and email the photos for clarity and this helped expedite service. I don't have the best concept for what these things should cost, but the pricing felt fair. I would absolutely recommend them for your needs.

When our furnace died, Sureway installed a new heat-pump/furnace hybrid system. The owner was at…read moreour house one day after the furnace died and sat with us for more than an hour to give us the background information about how furnaces and heat-pumps work as well the options we could consider. They installed the system quickly and made sure we had the heat on as soon as possible. They also did the all registration paperwork and most of the paperwork that was necessary to get a rebate.

Unfortunately, I trusted yelps five stars…read more I used yelp stars to choose The Movers, (express essential services ) at 322 North Shore Dr., Pittsburgh ) They arrived with a very small truck after I told express essential services EXACTLY what needed to be moved . They also had NO MOVING BLANKETS, NO DOLLY !! and many other things that I had been told by express essentials would definitely be provided. Because they had no dolly, I watched two young men carry one thing at a time There was almost nothing left to move from my old department , except furniture. It was beyond ridiculous. I quit listing all the things that were broken because it became so ridiculous. NIGHTMARE!! Almost Everything that they moved has been damaged Then Yelp contacted me and asked me to take down mybad review. They promised they would do something appropriate in a short time Well, I moved on March 21 The bad review is back!! I have never ever been treated so poorly , nor disrespected to that extent in my life!! And I'm well over 50

NEVER AGAIN. They are AWEFUL. This is the WORST MOVING "company" I have ever dealt with…read more I reserved them for moving some light furniture and boxes from my 1br apt to a storage. They showed up 2 AND half HOURS LATE. No apology no notification. The manager "Sheree" would not even pick up the phone for the first 1 hour and kept refusing any call as I was trying to figure out if the movers are coming at all. When she picked-up she said, they are on their way and will arrive in 30 mins. No sign of them so I called 45 mins later, Sheree kept disconnecting the call again. When she picked up, she told me that the movers are wrapping up some work nearby and will arrive in 15 mins. 20 mins after that I get a call from a different phone and a guy said that they have just been informed of the move schedule and they are on their way and will arrive in 30 mins. The moment the movers arrived (after 2.5 hours of delay and near-radio-silence) Sheree contacted me 4 times (now all on a sudden available) to finish the whole payment while the movers did not even finish moving one box. DO NOT EVEN THINK ABOUT IT. Dealing with Sheree / Express Essential Services was horrendous experience

Excellent service when we needed it for our frozen pipe burst! I'd highly recommend them.read more

Very quick to respond, great communication leading up to the appointment, was prompt, did quality…read morework and fixed the issue well, reasonably priced. Brandon did a great job. If I have another plumbing issue in the future, my first call will be to Brandon / Thomas Lily Plumbing. Easy decision if asked if I would recommend: yes!

Speedy & professional service. Knowledgeable representative. Great turnaround. I'd recommend them…read morehighly.

Iva was awesome! Super kind, professional, and clean. He explained everything about the fridge…read morerepair and broke down the cost so I knew exactly what to expect. Great service all around -- highly recommend!

Showed up for a quote On time within a day or two…read more Professional assessment of equipment . never followed up with quoted price. Never heard back from them.

Spring of '24, Tudi recommended a heat pump and installed it in our condo. When the temp is…read morecooler or cold the fan NEVER shuts off. The room temp matches the thermostat but the fan continues to blow cold air. Tudi sent several different techs a half a dozen times to try to solve this. The last visit I was told "this is the way it is and need to live with it". That seems counterintuitive for a heat pump to blow cold air. I am taking bids to replace the heat pump with a standard electric furnace. Check out your options before dealing with Tudi or you too may have to live with it.