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    Dayspring Nature Shop

    4.5 (6 reviews)
    ModerateHealth Markets
    Closed 10:00 am - 5:00 pm

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    7 years ago

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    11 years ago

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    Chick-fil-A

    Chick-fil-A

    2.8(48 reviews)
    2.2 mi
    $

    I come to this location all the time and the food always hit. The customer service is always great…read moreand I have never received a difficult time at this location. I ordered a side salad and took it home to add my own toppings and it was so good. Also, you can't beat the price. I highly recommend this location!!

    Update (March 2026): After submitting a detailed complaint and receiving a response, I returned to…read moreTigerTown for another chance. Unfortunately, the same issue occurred--the Jalapeño Ranch sauce for the Jalapeño Ranch Chicken Sandwich, a core component, was missing. I shared this with the operator, and management's reply essentially deflected responsibility, emphasizing high ratings and busy volume instead of addressing the ongoing issue. This shows the problems at this location are persistent and unresolved. I now rely on other Chick-fil-A locations for consistent, accurate service. As a result, I've updated my rating from 2 stars to 1 star. Original Review: I visit the Chick-fil-A drive-thru fairly often, and over the past six months I have noticed a recurring issue that has made the experience inconsistent. The wait time itself is usually not the problem. Whether there is no line at all or the line wraps around the building, the drive-thru generally moves efficiently. The problem has been order accuracy. On what feels like a semi-regular basis, items are missing or incorrect. Sometimes it is smaller things like sauces or salad dressings for wraps and salads. Other times items have been left out of the order entirely. Occasionally we have caught it while still in line, but other times we did not realize until we were already back home. We continued visiting for quite a while because this is the only Chick-fil-A in the immediate Opelika area and the most convenient option for us. A few months ago my mother mentioned the issue to the operator and was told, "they're just kids." I understand many employees in quick service are young, but training and attention to detail are part of running any service business regardless of age. Last week the same issue happened to me twice in less than a week when ordering a Spicy Cool Wrap. Both times the dressing for the wrap was missing. When I mentioned that it had just happened earlier in the week, the response was essentially a quick "oh... ok," without much acknowledgment. I completed a guest satisfaction survey afterward but never received the follow-up the survey indicated would happen. When I contacted the Chick-fil-A care line, I was told it would be up to the local operator to respond. I am not writing this from a place of anger. I spent over 20 years working in guest services management, so I understand how demanding food service can be. However, repeated order accuracy issues and the feeling that feedback is not being taken seriously are frustrating. In fact, the McDonald's across the street consistently provides friendlier and more attentive service, which makes the inconsistencies at this Chick-fil-A even more noticeable. For now, when we want Chick-fil-A we will likely visit the Phenix City location or the new Auburn location instead. In our experience, both consistently get the orders right and provide excellent guest service, especially the Phenix City location. I hope the TigerTown location takes another look at order accuracy and guest follow-up, because when Chick-fil-A operations are running well, they are usually among the most reliable quick-service experiences around.

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    Dayspring Nature Shop - healthmarkets - Updated May 2026

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