I have never experienced such poor customer service. we went to check out and the first thing we…read morewere told with no one else in line was there is a register for self checkout. secondly, we were asking about a floor model of an item with which we received a signifiant attitude from another employee. we wouldn't need to ask about a floor model if they actually had stock of a Halloween item in AUGUST.

Great place to shop. Employees are super helpful and friendly. If you can't find in the store you…read morecan online.

I am disappointed to see how much customer service has declined. Where have the greetings from…read morecashiers, did you find everything,would you like a bag, thank you for shopping ,have a good day gone? Perhaps my cashier needs an update. You treat you first customer of the day and last customer exactly the same no matter how long your day was. I can speak from experience.

If I could give them less stars than I would. We just went in asking for a specific style and was…read morereassured they could do it. Once her hair was dyed and came out orange the stylist told us that her hair couldn't get to the color of the photo. Still she reassured us that she would get as close as possible once they toned it. Once the process was all done and 3.5 hours had passed we saw that her hair was not only not close at all to the photos color but not blended at all. A straight line in the back clearly showing the brown from the blonde. Still we were being nice but obviously didn't want to pay full price for a botched hairstyle. We asked to speak to a manager when Anna showed up and started yelling at us saying we had to pay $140 for botched hair. We tried to reason with her but she kept speaking nasty to us saying well where do you work don't you understand that people make mistakes? To which we replied we do understand but also the customer is always right and when you botch someone's hair you don't make them pay that! Another customer was there to whitness this and also agreed that we shouldn't of payed and even stated she would be just walking straight out rather than being nice to them like we had. We ended up paying because the manager was quite threatening towards us but are currently reaching out to corporate to make a formal complaint on not just the store but specifically the manager who was so unprofessional and rude that she was making us cry.

This is a great location. Great Staff Members - super helpful and friendly. I observed staff…read morecleaning, stocking and organizing and helping customers. They were not standing around chatting with each other. They were very customer focused. Excellent engagement. Selection of offerings is really great. We were here to look at Keen brand footwear for us and rain boots for the kids. They had so much to choose from. The rain boots for kids were decently priced, as were the crocs. The Keen footwear, was the same price as regularly priced items online. Definitely not discounted. After looking at the clothes/footwear, we looked at the toys and crafts section and were able to pick up some fun activities for the afternoon. Water paint pens and a bluey coloring book and unicorns and rainbows. I was able to pick up some of my favorite Tea and it was cheaper than Hannaford. Bigelow brand, decaf earl grey tea. They also had yummy Wilbur's Chocolates (A local brand based out of Freeport Maine). The register area was set up to handle a lot of customers. They have fun bits and bobs to look at while waiting. The staff working the register were so nice, friendly and giggly. Parking - easy- shares lot with other businesses. I loved the shopping experience and I will definitely be back when I'm in the area.

Reny's is top-notch. Waterville opened last March (2025) and I find that I discover new MUST-HAVES…read moreevery time I set foot in the store. They have a ton of Carhartt, and a great selection of boots, Columbia, and a tremendous selection of Flannel. Great options for Winter clothing in Autumn, and great options for Summer clothing in the Spring / late winter. The folks working there are all about great service and go out of their way to make sure you find what you're looking for. Also, lots of different food and snack options with a surprising selection of spices! Don't miss it!

Just OK, I drove all the way out there to scan 2 pictures. They scanned as a pdf and when I got…read morehome the scans were not good. They were high quality professional 8x10 phots that I scanned and the pdfs I received are unusable (colors washed out/orange and faces are very dark). I guess I will attempt Walmart or Walgreens next.

The staff at this location have always been eager to assist me. I enjoy shopping here and on their…read morewebsite for my everyday college needs. The shipping has always been quick when I order supplies, which provides me with ease. I am a big fan of having a location where I can recycle my materials, which I find essential, and earning points makes it even more enjoyable to do so. Keep up the good work, Staples employees! I appreciate you.

Augusta Maine Staples... Avoid the bathroom at all costs. I walked straight back out…read more Unacceptable...

I bought a laptop two weeks ago. The "k" key did not work properly right out of the gate. It's…read morestill under manufacturer's warrantee, and hte warrantee I bought from Staples. They wouldn't replace it. They wouldn't fix it. They gave me a phone number to call, who transferred me to another number, who tried to tell me I had won a Walmart gift card, & then hung up on me. This is APPALLING service. If I could give it a zero, I would