Kay Jewelers is the worst company I have ever encountered. If I could give them negative stars I would. Numerous mistakes, each employee has a different answer and come up with different amounts to charge you. This last time I went in to get my bridal set resized and combined into one ring. One guy says it will be $200 another says $150. They argue in front of me about who's right. I pay $150. They say it will take 16 days to come back. When the deadline comes and goes I call, they say sorry repair shop is running behind should be a couple more days. If you knew that why didn't you inform me it was going to be late? I call again in a couple days, get the same story. I eventually get it a week late, my husband goes to pick it up, they only give him $20 off after he complains (this normally would not have bothered us, but we had a few terrible experiences with kays in Auburn prior to this, and this was the last straw). I find out the next day they charged my husband for the repairs though I had already paid for this when I dropped the rings off. I had sent him with the receipt and everything. Don't they have 'paid' marked on their slips? Isn't it in their computer system? I call the manager, she seems like she could care less. This must happen a lot. Says I have to come back in to get my refund. Gives me an excuse that the work I had done is complicated which is why it took so long to get back. (So if this is common knowledge, why are you the first person to tell me this?). I'm so upset I just get off the phone with her. My husband hears about it, gets upset too. Calls back. They say they will send a check back and give me $30 off. Should be free in my opinion at this point. Needless to say I will never ever give kays my business again, even though I have paid for the service plan when I got the rings. I urge everyone to stay away from this company or you will be overcharged, have your time wasted, and be incredibly frustrated. read more