Definately a 5 star experience I had with my facial. Olga…read morewas amazing and 5 stars aren't given lightly. The plan was to get a facial and massage, but they were booked for massages the day I called so I got a facial. The place is nicely decorated & has a real calm to it I appreciated. The young ladies at the front desk were very nice e and kept a smile while getting me checked in. I was taken to the back area where I was introduced to Olga. Such a kind person. She confirmed whether or not I had ever had a facial so I knew what to expect (I've had only 1 before and this one was over the top compared to the basic one I received before). I was thrown off at first when I had to take my shirt off and get under a towel because it was a facial. It was really a facial for the face, the neck, ears, shoulders and top chest area. There was definitely a massage and amazing feels from all the oils, lotions and whatever else was used on me. The best. I've never fallen asleep during a facial or massage and this had me on the edge of bliss/slumber. I can't wait to get another one and really hope my next experience is the same as this was. Cheers!

I made an appointment over the phone for a gel manicure the next day. I was happy they were able to…read morefit me in so last minute. They have a good selection of colors to choose from, however they are all in the bottles. They don't have the nail sets for you to see it painted. My technician was really focused and spent time redoing nails if it looked wonky. Unfortunately, she did not catch everything (and neither did I until it was too late to go back). Some of my nails are different lengths, there are edges/corners that are missing polish. One of my nails has a .5cm section that didn't get the last coat of color so it's two toned. Overall, the nails still look fine from far away but I don't feel like I got the quality I was looking for for the price. Everyone was very friendly and it is clean inside!

I'm so glad I found Elaina!…read more My family and I were in town for a wedding so my mom and aunt both got up-dos while I got a blowout. Elaina was both down to earth and very knowledgeable about hair. Her attention to detail was excellent, and her shop was very conveniently located near our hotel. Would absolutely recommend!

Absolutely fantastic! I live in Las Vegas and have excellent stylists here, yet Elaina's blow out…read morewas better than any I have ever had! Hands down the best! The shop is immaculately clean, very cute and in an interesting arcade building. Easy 3 minute walk from Public Square. Elaina is lovely, friendly, professional and talented. Best shampoo ever.

I visited Vita Bella Aesthetics yesterday for a foreign lash fill. Initially, I was just browsing…read moreother salons with a goal to switch and wanted to try a few. But the experience blew me away to the extent that it will be my permanent salon for lash fills. It was fantastic all around! The space is centrally located in downtown Cleveland (West 6th). It's a gem for anyone who lives downtown or nearby. Personally, I'm traveling 20 minutes just to come here and would travel even further. The space is clean, stylish, and gives off a very calm, welcoming vibe. From the moment I walked in, the staff was friendly and made me feel comfortable, which I really appreciated. The furniture and decor at this place deserve a separate paragraph. The place is decorated with refined taste and gave me upscale country chic vibes. The bed for lash service was "contoured/curved" and so comfy. I usually toss and turn during a long service, this was a very comfortable experience. The salon is also very spacious with dedicated rooms. You don't feel constrained. The service was really good. My aesthetician inquired about my preference of lashes - classic or hybrid and also level of desired fullness. The end results were amazing, so full and great quality. I can't speak for longevity yet but I have very good feeling. We also connected very well, she was very enthusiastic, energetic, and friendly. Just can't say enough good things! The only unexpected thing for me was no lash bath, I'll ask if they do it next time. I'm using to have lash baths as part of the service. It's just a personal preference really. I found that salon's availability is great. I was able to book the next service with no problem. It works very well for my schedule. Lastly, don't be intimidated by parking. Ask the salon about a discount code for parking for designated areas or find nearby lots. There's quite a few with the closest being across the street. I would highly recommend this salon for someone looking for relaxation, refined experience, and convenience. I look forward to trying other services at this salon.

Absolutely my favorite place for self care! I was nervous to get eyelash extensions but they are…read moreamazing and were exactly what I wanted. I also got two tattoos! Every time I visit it's so welcoming, relaxing and everyone is so friendly! I literally never want to leave! I always leave feeling confident and refreshed! I appreciate always being treated with such care and expertise! You ladies are the best! Thank you for making me feel beautiful!

Parking is so convenient at this place, just on the outside of downtown Cleveland. It's a smaller…read morespace than I'd expected, but very tastefully decorated, and the stylists all seemed to enjoy being there. I was super happy with my cut, my stylist took extra time to be sure it was where I was hoping for, length-wise. I will be sure to return.

I've been going to Tres Chic, on and off, for about 10 years now. Dani is an AMAZING colourist -…read moreshe talked to me for quite a while before we settled on a colour. And we have two versions of my colour - one is more coppery red, the other is a copper blonde. Whatever I feel like getting that day! We have great conversations, and she's very professional and cool!

I am loving my lash lift and tint from Eve! Her space is so cozy and beautiful! Highly recommend!read more

I don't live in the area so I haven't been able to take advantage of the spa services but a friend…read moresent me a care package of the curated skin care products offered here and everything I received is great! Would definitely recommend if you are looking for a thoughtful gift idea or if you want to treat yourself to a DIY spa day at home during the pandemic.

I agree with Fatmeh's review. They may have an aesthetically pleasing spa, but their customer…read moreservice is zero. The owner doesn't seem to understand how important it is to keep clients satisfied or to accommodate reasonable requests. They charge for consultations, while many other salons offer them for free or apply the fee toward your service. My appointment was denied with no explanation--possibly because I expressed that it's unfair to charge for a consultation without giving customers the option to apply the fee to their service. Regardless, neither the owner nor a manager (if there even is one) attempted to follow up with me. I emailed multiple times with no response. The only time I heard from them was after I booked online, when they denied my appointment and sent a short, dismissive email. After doing more research, I realized this place is highly overpriced for what appears to be low quality customer service . There are plenty of spas in the city that truly care about their clients--try NulQ Wellness, Docere, or The Well Westlake instead. Take your business there and get treated like a customer.

Please stay away from this business the owner's customer service and unprofessionalism takes away…read morefrom the experience. I never met anyone so unprofessional, and unwilling to accommodate a re-occurring customer in person. Her 10 min grace period was not honored per her policy on her website. Instead doors were locked at exactly 10 min after the appointment and she would not even talk to me as a customer to rearrange in person. This to me is really unprofessional and rude. Mind you I was there exactly at the time of the grace period ending on the dot. I even saw a worker walk away from the door as I was at the door. Even though mid drive, communication was there to let them know of this 10 min delay due to traffic. Mind you I was driving from an hour and a half away. This was a complimentary follow up appointment. Because of this, the owner was not as respectful as prior appointments. Why offer a complimentary follow up if you are going to treat a customer like this? Also this complimentary appointment was unable to be rescheduled as complimentary and that was not communicated when making the appointment. She is not mindful of her customer's time and does not respect them enough to even communicate with them face to face. This makes for a poor relationship between customer and client. No matter how "good" your work is. The one thing that sets you apart in this industry is your customer service. She also blocked me as her customer instead of allowing me to freely review on this platform. This is bad business save your money and time and go to any other med spa in the area. There is a reason there is only 5 star reviews on here she blocks her customers before they even can review!

I have been reading about countries where people don't use chemicals in their hair care, and wanted…read moreto try something natural for a while. Then, I went to my hometown and met the wonderful people at Chagrin Valley Soaps at a party. Their work had come up in my research, so I had to try! I bought the rosemary lavender shampoo bar and immediately went out to buy a travel case for it. Because I am never going to be without this stuff again. I just love it. Next, I think I will try their natural bug spray and apple cider vinegar hair rinse!

I've been a Chagrin Valley Soap & Salve loyalist for years. When I heard they were opening a shop…read morein the 5th Street Arcades (one of my favorite places in Cleveland), I was sooo happy. If you're not already familiar with Chagrin Valley Soap & Salve, this is a wonderful little shop to come explore and get introduced to them. Chagrin Valley Soap & Salve is a local company (based in Solon) that uses pure essential oils, organic botanicals, and sustainable plant oils and butters to make the most awesome men and women's skin and haircare products. From natural deodorants to facial soaps and shampoos, I love everything they make. They also have, what seems like, dozens of flavors of everything (see my photo of the soap wall!). My favorite soap flavors are Chocolate + Honey, Sea Salt, Dead Sea Black Clay, and Honey Butter. It even seems like they have double the flavors in this store than they do on their online website. Score! Some other things I really loved about this shop: + They carry baby products and have a collaboration with Cherub's Blanket, another local retailer that makes the sweetest organic cotton baby products like blankets/bibs, etc. Or, if your dog is your baby (like me), CVSS also has dog products, which is great if your dog has sensitive skin. + Small travel/trial sizes. A nice option if you want to try products for the first time or pack something in your suitcase. + Gifts! OMG, they have the cutest pre-made gift boxes, satchels, and samplers in all sizes and price ranges, including thematic ones like "Coffee + Chocolate Lovers" and "Lavender Lovers." I'm so glad I know this here now...because it will be my new go-to gift. The shop is impeccably organized. No one will rush you if you take your time to look around and smell absolutely everything (which I recommend). It is also one of the only shops in 5th Street that is open a *little* later than the others. Woot woot! Go support local.

The overall experience was positive. The massage was done carefully, and I felt relaxed at the end…read more The only small detail that could be improved is the warmth of the room.

Let me start as most start their reviews; I have had many many massages in my adult life and know…read morewhat im looking for on a webpage or ad when I'm on travel. Natural Massotherapy (NM) had a well put together site and I contacted them for appt. They were gracious and fit me in. After a long day of driving 6 plus hrs into the area I was full of stress knots in neck and sciatic was acting up. I found the bldg easily enough per sites directions. The therapist was very professional and the therapy room was lockable to the public which I liked. Her touch was warm and soothing and although she was told exactly where my problems areas were she didn't go directly to them. She clearly has a routine and method to her therapy sessions. When she did make her way to the areas she gave then extra attention they needed. It was so relaxing I felt like falling asleep. Some places I've been to they do sheet cover a d some do not. I don't mind either way as I'm ok with being nude. She utilizes a soft set of sheets to cover and then moves it or your body around to work. When personal parts were close to or did slip into sight she very easily reconfigured the sheet. So professional and great massage that left me feeling 10x better than when I arrived thank you.