Great service, great massages, and wonderful rooms with everything you could need. I could spend an…read moreentire day just enjoying the bath and steam shower.

Omg! I wish we could make videos here. This place has to be what Heaven is like. It's so good. My…read moremassage therapist was so informative I believe her name was Kristy! The entire staff was accommodating and helpful. I will be back REAL soon with membership secured! If you've been thinking about trying this spa or you haven't been in a while... DO IT!

Heavenly experience! I love the decor and relaxing quiet room beforehand, and my massage was…read moredivine. I definitely recommend Jessica!

Beware - you'll be asked to change your appointment multiple times, unfortunately if you're…read moreemployed and trying to book around your work schedules, this isn't the place to go to. I booked a couples massage for our anniversary several weeks ago and just got a SECOND request from them to reschedule. I explained that we both work and already switched our schedules once to accommodate a schedule conflict THEY had and asked if there was some way we could keep this scheduled time. They really weren't willing to help. We've been going to this spa for years for different services. I've always recommended them to others but not anymore.

Ambiance was so overdone, it was gross with fake snow that looks like leftover Halloween spider…read moreweb. It was laughable. Food was moderate and very expensive for a lunch menu. Service was great, but not very flexible for gluten allergy.

As always, beautiful decor for the Holiday season. BUT as most locals know you can count on poor…read moreservice but hope the chef is in a good mood. Food is usually good. Service is usually poor. This time it surpassed the already low bar. Even though we were seated in the path of our server, we were passed by after receiving our drink order for almost 40 minutes. The restaurant was not overly crowded, and this was a lunch...with us both operating within a time frame. The server seemed to be in over her head, making this experience sad, funny, but mostly annoying.

My first appointment Traci took the time to listen to what I was thinking regarding my hair cut and…read moreinterjected her thoughts and ideas. I need my hair cut into and thinned a little to get the volume. Traci did an exceptional hair cut. . When I say the best cut in years I really mean it. Now to the color, I'm on the three week color plan and prior to having my hair colored with Traci I was not getting three weeks. Perhaps it is because she leaves the color on 10 minutes longer than previous salons I have been had color . Maybe she uses a better color? All I know is my color certainly is lasting longer. The salon has a very welcoming vibe.

This place is great for adults and kids haircuts. John and team do a great job on all my family's…read morehaircuts and styling. We've been going there for about a decade now. Whether you need something quick and easy for the boys or fancy and fresh for the girls the crew has great ideas and always works to achieve the look we are looking for. They are quick to offer a coffee or tea and I even had a beer once at 5pm while waiting for my twin boys hair cuts. Super friendly and locally owned, highly recommended. Always good to book ahead by calling or book online. A couple times they have squeezed us in when we were desperate as long as we had a little flexibility, thank you Piazza.

Debbie has been the keeper of my curls for going on 10 years. She is extremely knowledgeable about…read morehair especially curls. Debbie has taught me to embrace the beauty of my curls. I have gone from always trying to straighten my hair to finding better ways to embrace my curls!! I recommend LaCoife and Debbie to anyone that wants to learn how to care for and enjoy their curls

Debbie Hocevars move from Santos Salon to La Coiffe Salon…read morehas been a perfect fit for both of us. La Coiffe is clean, peaceful and safe. No one gives a Curly Girl cut like she does and my highlights are brilliant. On top of all that Debbie is super sweet...I always look forward to our appointments!

I had the most relaxing and best massage experience I have ever had! I love the atmosphere! Erica…read moredid an awesome job! Excellent! Highly recommended! I am looking forward to the next appointment.

Erica is great at what she does! The massage was excellent and you even get to pick your own oils…read morein a very special way, you'll have to see her to find out. You have the space all to yourself during your treatment, love the way she decorates and how cozy her space is. Definitely coming back! Thanks Erica :)

Brazilian and vagacial with quality ingredients. I prefer sugaring over getting a standard wax now…read more She's gentle and very thorough.

Blair was really gentle and the sugar wax was completely painless on my armpits! Give this new…read morebusiness some love.

I've been coming to John Roberts for several years and it has always been pleasant. The salon is…read moresmall but so clean! Every stylist I've had there always listens to what I want done and exceeds my expectations. I love the energy in this salon!

I had been going to John Roberts salon in Chagrin Falls for 17 years for pedicures. I had been…read moregoing to Codie. Codie reduced her hours to one day a week, on Tuesdays, a couple years ago. Because of such limited appointment time, I was not able to get in with her this summer of 2024. In November 2024 I scheduled nine appointments to carry me through spring, summer and fall of 2025. I worked with Danita to schedule me. In the spring, for some reason, every one of my appointments had been canceled and replaced by other customers in my timeslots. I am told that nobody knows what happened. I talked with one of the co-owners several times. In the end, nothing was done. I felt they should have given me my appointments back with the person I made the appointments for. They offered me other dates, times and service providers. The co-owner, in a very friendly manner, told me I was always welcome there. I will not be going back.

Facility is clean and welcoming and services have been great BUT, their rules of engagement are not…read morecustomer friendly and when you try to voice your dissatisfaction, instead of them being welcoming, they are anything but. It is almost like the people at the desk have been preconditioned in how they respond when people express their frustration and they are not interested in feedback. RUDE and pissy! I have been a member for years and have brought in multiple friends who have become members. When my family members from out of state visit I always set up appointments for them. They buy extra Svcs, they buy product, we tip well, we are the people you want as customers! When I try to use credits to pay for their services, they charge me a $10 transfer fee. One might ask the question why????? a couple of days ago I tried to schedule massages and facials for myself and a friend who is celebrating a milestone birthday. I wanted to treat her and use a couple of my credits. They wanted to charge me the transfer fee. I expressed my frustration, they didn't care. And then I was told that I couldn't even pay the transfer fee as I had three transfers and had exceeded my allowance for the year. I'm done. The individual with whom I spoke, could not have been more disinterested in my frustration and she just towed the corporate line. They have no idea how they are losing people that they don't lose. They're losing friends and gaining enemies who are not gonna say anything pleasant and instead, will speak disparagingly about them. I just retired after 48 years as a senior executive in a sales position for a large health insurance carrier. I know the drill, I know how you take care of customers. This company is not interested. Sad!

Horrible customer service at the front desk! I also cancelled my appointment more than 24 hours…read morebefore my appointment and they still charged my card.

I have been going here for many years. My massotherapist always caters to what ever new issues…read morearise. Not just a massage but working to make my life easier.

Excellent service and focus on getting to the root issue that is causing your problemsread more