Great group of physicians. I would recommend to anyone. They truly care about their patients and…read morelisten to your problems.

We love this office and all of the doctors and employees! Dr. Fong and the nurses have been taking…read morecare of my kids and I for years and they do a fantastic job! Highly recommended!!

LOVE LOVE LOVE this doctor office , all the doctors amazing , my kids love dr fong she is amazing…read moreand great with kids !

My first time here. This place used to be a ObGyn but now its a family medicine place. There are…read morethree doctors in this place. The place is very clean and they even have a play area for kids. I came here to meet with Dr. Nguyen. I made an appointment with the office a week before. The office staff was okay. They looked hectic and busy. I came in 15 mins earlier than my actual appointment to fill out new patient papers. I waited 10 mins before I got called in. Dr. Nguyen took time to listen, ask questions and explain my issues and symptoms. She is very caring and professional doctor that took the time to explain everything. Overall it was a good experience.

I had been going to Dr. Nguyen for a while, and she was great. The practice got bought out last…read moreyear and I'm not even sure she is still with them, since they won't answer the phone to make an appointment. They changed the Patient Portal without providing access to the new portal, make you sit on hold to make an appointment (while the on-hold message tells you to make an appointment through the portal) and then hang up without answering (after considerable wait). Why bother having a medical practice if you don't want to see any patients? I'll go somewhere else and forego the additional headache.

I started going to Houston Northwest Primary Care when I moved to Houston to marry my husband. It…read morewas where all his family went for their medical needs, so I didn't feel the need to shop around. Hands down, the best doctor in the practice is NOEL M. HAN. Dr. Han has never made me feel like I'm a waste of his time and I never feel like he's rushing me out the door to make the next appointment. He answers all of my questions as thoroughly as possible and LISTENS to me when I voice concerns that I have. Absolutely some of the best medical care I've ever experienced and I have a lifetime of chronic conditions to choose from.

This Houston Northwest Primary care moved to 15655 Cypress Woods Medical Drive Ste 110 several…read moreyears ago.(across from Northgate cc) My doctor Halberdier, Stayton has since retired and Bradley Hough took his place 2 years ago. The staff has changed and the level of service has been steadily going from bad to worse. My recent appointment was scheduled at 330pm and I arrived at 3:10. My file must have been pushed back because I waited for over an hour and a half just to get to the room. Once in the room I waited another hour for Dr. Hough, The staff knew I was there for only a medicine check but let me wait all that time, when the actual visit was 10 minutes at most .I truly believe this was done intentionally ,,,because I was the last patient to leave, and the first to arrive for the 330p appointment time, and least amount of trouble. I do not reccommend going to Dr Hough unless you plan on staying in the office for two hours. Although he did appologise and is a nice person, I will not ever go to see him or his horrible staff again. Ps I have been a patient of record for over 35 years and have never in all that time been treated so badlly. Needless to say I will now be looking for a new physician and a more caring office staff It makes me very sad to be treated in the manner I was treated today..

Dr Bala is an amazing doctor with excellent care and bedside manner. The front office staff could…read morebe a little more professional but other than that, I've been with Dr. Bala since 2016 and I travel from Conroe to Houston to see him monthly.

I think he is a very good doctor but after he left Genesis Medical Group I tried to make an…read moreappointment but it did not work well. The office called for my insurance info (which I gave them). When I got to the office the receptionist told me she did not think my insurance would be good but she would check. After 45 minutes, I asked how much longer before I saw the doctor. She said there still was no response about the insurance. I did not get to see Dr. Balasubramanian. If the insurance was not accepted, why not call me before I made a trip to the office. I guess I am back to a new doctor at Genesis Medical Group. BTW...I have used this insurance with hospitals, surgeons, heart specialists and other doctors all around Houston with no issues.

First of all, I want to say my mom LOVES her doctor. She's been going to Dr. Buencamino for many…read moreyears. I took her in last week for her check-up. Dr. Buencamino definitely has good bedside manner and is super attentive with my mom. You can tell she really cares about her patients. Here is my hang up: there are tons of medical surveys to fill out. My mom needs assistance to fill out these surveys. The questions are very repetitive and reiterated. Also, there was a test that wasn't given to her on her scheduled visit. My mom received a call from Dr. Buencamino's office that same afternoon to come in the following day to take the test. Right now my mom is unable to drive so my brother had to drive her. When she arrived, she went to the lab and no one was informed about the test my mom was supposed to take. The lab called Dr. Buencamino's office several times in the course of 45 minutes and no one answered. I'm not sure if they were out to lunch or what was going on. My mom ended up getting dismissed to go home. This past week she received a letter that the test had not been taken and is necessary. They requested for her to come back to the KS building immediately. My mom is completely frustrated over the lack of organization within Dr. Buencamino's office. She has not had any issues with them but somehow they are dropping the ball over this test. It should've been given to her on her check-up! Hopefully we get some answers this week.

Mrs Sandra Russell is my primary care doctor and I love her so much. Everyone needs to have a good…read morequality doctor in their life that is concerned and always catching up. I have been coming here 6 years. When I go it feels like im going to a friends house, not much a drs visit TEAM SANDRA RUSSELL

Where do I start! I was referred to this clinic because I needed to do my check up. I go there and…read morethe experience was ok. The people were polite (during face to face interaction). That isn't my problem with this clinic. They sent me to Labcorp to get my blood drawn which was their first mistake because I have Aetna, Labcorp sent me to Quest Diagnostics because my insurance doesn't cover their services. So I called Avenue 360 back and asked what was going on and they said "that is correct sir and sorry for the mishap, please go to Quest Diagnostics." So I go there and complete what lab work I needed done. That isn't my issue either, I understand people may over look things and make mistakes. Everyone is human. However, Avenue 360 Health is TERRIBLE at communicating and giving call backs. I have been calling for the last 3 days and every time the clerk who answers the phone tells me the doctor will give you a call back. So I finally get in contact with the doctor today and she's talking to me non-chalantly, giving me one word answers, not explaining herself, asking me questions that have nothing to do with why I'm calling or the situation at hand. EVEN offered me to go to another clinic for whatever reason which would mean I would have to do this scenario all over again. Then she finishes by saying "I'll give you a call back", so then I asked what is the number that I can directly reach you, so then she asks me in a smart way "well what number did you call?" So I asked back, that isn't what I asked, I asked what is the best number I can contact you at. Her name is Sandra and this is terrible service, I wish I could go somewhere else!!! Stay far away from this location.

This is the best place. Had to get checked out so I show up and walk right in with hardly any wait…read more The staff was extremely friendly and the NP that saw me was professional and thorough. You don't have to worry about dealing with all the insurance mess (waiting for approvals, tons of paperwork, etc.) and just pay a reasonable visit fee. I was in and out in 30 minutes with the prescription I needed. Thank you for having a simple, insurance free, quality care option into our area. I would highly recommend this clinic for your basic primary care needs.

Don't know who own this clinic but they so stingy with the air conditioning. The room is full of…read morepatients and family members but not heard the AC running , nor fan running to circulate the room. I have been to a lot of Dr. offices and when you walked in you would feel the fresh air right away and some of them also had a stand alone fan. not recommenced