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Lucy Buencamino, MD

3.0 (1 review)
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5 years ago

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Houston Northwest Primary Care

Houston Northwest Primary Care

3.0(2 reviews)
0.0 mi

I started going to Houston Northwest Primary Care when I moved to Houston to marry my husband. It…read morewas where all his family went for their medical needs, so I didn't feel the need to shop around. Hands down, the best doctor in the practice is NOEL M. HAN. Dr. Han has never made me feel like I'm a waste of his time and I never feel like he's rushing me out the door to make the next appointment. He answers all of my questions as thoroughly as possible and LISTENS to me when I voice concerns that I have. Absolutely some of the best medical care I've ever experienced and I have a lifetime of chronic conditions to choose from.

This Houston Northwest Primary care moved to 15655 Cypress Woods Medical Drive Ste 110 several…read moreyears ago.(across from Northgate cc) My doctor Halberdier, Stayton has since retired and Bradley Hough took his place 2 years ago. The staff has changed and the level of service has been steadily going from bad to worse. My recent appointment was scheduled at 330pm and I arrived at 3:10. My file must have been pushed back because I waited for over an hour and a half just to get to the room. Once in the room I waited another hour for Dr. Hough, The staff knew I was there for only a medicine check but let me wait all that time, when the actual visit was 10 minutes at most .I truly believe this was done intentionally ,,,because I was the last patient to leave, and the first to arrive for the 330p appointment time, and least amount of trouble. I do not reccommend going to Dr Hough unless you plan on staying in the office for two hours. Although he did appologise and is a nice person, I will not ever go to see him or his horrible staff again. Ps I have been a patient of record for over 35 years and have never in all that time been treated so badlly. Needless to say I will now be looking for a new physician and a more caring office staff It makes me very sad to be treated in the manner I was treated today..

Avenue 360 Health and  Wellness - Spring Cypress

Avenue 360 Health and Wellness - Spring Cypress

3.7(7 reviews)
1.0 mi

Mrs Sandra Russell is my primary care doctor and I love her so much. Everyone needs to have a good…read morequality doctor in their life that is concerned and always catching up. I have been coming here 6 years. When I go it feels like im going to a friends house, not much a drs visit TEAM SANDRA RUSSELL

Where do I start! I was referred to this clinic because I needed to do my check up. I go there and…read morethe experience was ok. The people were polite (during face to face interaction). That isn't my problem with this clinic. They sent me to Labcorp to get my blood drawn which was their first mistake because I have Aetna, Labcorp sent me to Quest Diagnostics because my insurance doesn't cover their services. So I called Avenue 360 back and asked what was going on and they said "that is correct sir and sorry for the mishap, please go to Quest Diagnostics." So I go there and complete what lab work I needed done. That isn't my issue either, I understand people may over look things and make mistakes. Everyone is human. However, Avenue 360 Health is TERRIBLE at communicating and giving call backs. I have been calling for the last 3 days and every time the clerk who answers the phone tells me the doctor will give you a call back. So I finally get in contact with the doctor today and she's talking to me non-chalantly, giving me one word answers, not explaining herself, asking me questions that have nothing to do with why I'm calling or the situation at hand. EVEN offered me to go to another clinic for whatever reason which would mean I would have to do this scenario all over again. Then she finishes by saying "I'll give you a call back", so then I asked what is the number that I can directly reach you, so then she asks me in a smart way "well what number did you call?" So I asked back, that isn't what I asked, I asked what is the best number I can contact you at. Her name is Sandra and this is terrible service, I wish I could go somewhere else!!! Stay far away from this location.

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Avenue 360 Health and  Wellness - Spring Cypress - Avenue 360 Health and Wellness 17010 Sugar Pine Drive Houston, TX 77090-2213

Avenue 360 Health and Wellness 17010 Sugar Pine Drive Houston, TX 77090-2213

Avenue 360 Health and  Wellness - Spring Cypress - Avenue 360 Health and Wellness 17010 Sugar Pine Drive Houston, TX 77090-2213

Avenue 360 Health and Wellness 17010 Sugar Pine Drive Houston, TX 77090-2213

Avenue 360 Health and  Wellness - Spring Cypress - Avenue 360 Health and Wellness 17010 Sugar Pine Drive Houston, TX 77090-2213

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Avenue 360 Health and Wellness 17010 Sugar Pine Drive Houston, TX 77090-2213

Lucy Buencamino, MD - internalmed - Updated May 2026

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