I bought 2 carts a few weeks back and unfortunately they were defective. I came in this afternoon…read morefully expecting that I wouldn't be able to exchange them. Jayden was great! He was super friendly and was happy to swap out the defective carts for two new ones. The customer service here has always been friendly, knowledgeable, and 5 stars! I'll be a customer for life!

I've been going there for a long time and there's only about 20% of the budtenders that are…read moreactually nice and helpful. Today when I spoke to the bystander trying to , understand that I was looking for Gummies or less costly items. She became very snotty with me . I bought the thing I was going there for vape on sale and quickly went down to the dispensary on 19th and bought more things with the kind and considerate bartenders at 19th . They are about the same price but much nicer people . There's too many dispensaries in the neighborhood to suffer fools.

Loved this dispensary. The staff were friendly and knowledgeable and they had an excellent…read moreselection. Parking was terrible, which is probably not surprising for a local, but I'm from out of town and that was awful. The lounge is awesome. They have lighters and ash trays for you to use. It was spacious with plenty of seating. We had a fantastic time.

I love this dispo :) unlimited cold water at the lounge and great music. The staff is really nice…read moreand chill!

Service here was top notch. Everybody was very friendly and helpful. The selection was amazing. I…read moregot exactly what I was looking for. The prices weren't bad either. I'm visiting from Washington DC where the prices are a lot higher. Thank you for a great experience.

The service here is top tier, lots of friendly faces. Selection of products is massive and the…read morevalue is great. You will def be able to make your dollar go far here.

The Current Staff After 4/20 is the best of MediThrive and I am so satisfied the passive aggressive…read moreones have been weeded out!, (No pun intended lol.) A New team is forming I noticed this change on my recent visit. Great Job!, Keep up the great work guys you're awesome!.

Cool place. Very clean and modern looking inside . Products were good. Service with a smile …read more I removed one star because I literally had to hurdle a group of ppl laying out on the sidewalk (fentanyl addicts).

I just tried it when I got home from my doctors appointment so I wanted to check it out and see if…read morethis product was really good cannabis infused

Best spot I have been to. Joseph was amazing, the spot was relaxing, and had plenty of space where…read moreI could lounge and enjoy.

It blows me away how terrible these reviews are. I just went into this location for the first time…read moreand was met with nothing but grace and smiles from both the stuff. I forgot to get the other lady's name, but my Budtinder Mesama was incredibly patient and kind with me while I asked about products while I looked for what I was looking for and I gotta say I left happy. If you have a bad experience, speak up and tell someone about it don't run to Yelp to complain. People can't help you until you let them know. I would give this location 10 out of 10 for the cleanliness of the location and the friendly staff here. Ask for Mesama if you wanna leave with a smile.

attitude rude behavior especially from the young asian woman…read more stupid policy protecting them from defective product replacement. no one is going to keep a fing box for a week if a product doesnt work its customers first.

Justin was a big help great selection he made the process simple and not overwhelming left with…read morewhat I came for and more

I've been here four different times on multiple different days trying different times of day to…read morefind them open and the store was closed and doesn't look like anyone has even been there. Online it says they're open and their phone number doesn't work. Don't waste time driving here expecting them to be open during their posted hours.

I realized at the last minute before leaving town that I had promised some treats to my friend. I…read morezoomed to Urbana and got there right before closing. Everyone was super helpful, even though I stayed a bit past closing. KUDOS to my my budtender, E.

"Steve, as the owner, I'm sure you understand that my medical cannabis ID and the personal data…read moreassociated with it are protected medical information. Following my experience with Shawn, I have zero confidence in the staff's ability to handle my private records professionally. I will not be returning to the store just to 'ask for a manager.' Since Antonio promised a resolution and you have my contact information on file, I expect you to reach out to me personally to resolve this. I prefer to deal with ownership directly to ensure my privacy is respected moving forward."

Great from start to finish. I like the gal that's always there that waits on me. She's very smart…read moreabout the products and gives me the items that help me to have a more restful sleep. I go there whenever I'm in San Francisco which is twice a year.

More recently started coming to the Castro location. I'm used to the SoMa one on Howard, and this…read morelocation is 3-4x bigger! It is located on Market Street, right across from the Safeway. There are usually open spots on the block out front. They have machines to pay, and I always do, though I've heard they mostly check in the AM. This location is open, bright, and has a wide variety of products! They're sorted by ingestibles, vapes, and have a big flower bar at the back where you can talk with someone in-depth about the herb selection. They have various displays throughout that are sponsored by the different brands they sell. They even occasionally have live demos, where people from the brands come to offer samples, information, and discounts on their products. There are always weekly specials, so make sure to check those out to try and save some money! Each time I've come in here, the staff has been friendly, engaging, and helpful. They are well-trained, and knowledgeable about the different products and brands. If you have questions, or need recommendations for a specific brand or strain, just ask! If you're new to Cannabis, you can just tell them the feeling you want (sleepy, energy, focus), and how you want it (eat, drink, vape, smoke, etc). Every experience I've had at this location has been positive. I feel bad for not mentioning everyone, but specifically big shouts out to Casey, Kirk, Cairo, and Davante! Always look forward to my trips to Apothecarium Castro, thanks again! IG: @bbnem.food

This place was very welcoming, they had great welcome deals and excessive super yumminess…read more Thanks!

First timer! And the service was incredible. I got checked in and was given a goodie bag. I wasn't…read moretoo sure what I had gone in for so I asked the budtender for some recommendations and he went above and beyond. I was one happy customer! I will be back and will recommend green cross to all my friend ;-)