I had an unprofessional experience with the front office. I paid for my daughter's surgery using a…read morecombination of cash and card. The staff member counted the cash in front of me and confirmed the amount I provided, and I gave permission to charge the remaining balance to my card. However, the staff member then took the cash to a back room for another individual to recount it. When he returned, he charged my card an additional amount that was not previously discussed or authorized. This appeared to be due to a mistake on their end, but I was not informed beforehand, nor was my consent obtained before the extra charge was processed. I am very concerned about the lack of communication and authorization regarding this transaction. Additionally, the staff member repeatedly spoke over me, even after I calmly asked several times to be allowed to finish my statements. This made communication difficult and added to the overall frustration of the situation. At no point did he acknowledge the interruptions or offer an apology, which felt dismissive and unprofessional. There were also issues with the prescription. It was initially sent to the wrong pharmacy, and when I called to have it redirected, I was told this could not be done because the original pharmacy had already packaged the medication. After speaking with multiple staff members and spending approximately three hours trying to resolve the issue, the prescription was eventually sent to the correct pharmacy. While the surgeon performed excellent work, the administrative and front office experience was frustrating, disorganized, and unprofessional. Due to these issues, I would not choose to use this practice again.

One of the most unprofessional places you will ever go to. From their lack of Hippa practices, to…read moretheir refund policies and different employees comming and going like revolving door. You can not trust this place. Many better and safer options in the area.

Dr. Feldman just took all four of my wisdom teeth out, and I'm so confused, because it was a…read moregenuinely fantastic experience. TL;DR - go here if you need extractions. I'm in my 40s and thought I was going to be in for a terrible time since I waited so long to get my wisdom teeth taken care of. Dr. Feldman and her team are great. Her office is super responsive and I didn't have to wait long for the surgery. Her new space in Arlington is beautiful. The procedure itself was a BREEZE. I opted to be completely sedated, so all I experienced was walking in, having a nice chat with the doctor, passing out, and waking up (happily?) with four fewer teeth. The worst part of the experience was the mouth gauze (ugh, gag), but I was able to ditch that pretty soon after I got home. BUT THE ICING ON THE CAKE: I work in a medical setting, and I know that drug protocols and pain control can make or break the immediate post-op experience for a patient. Homegirl has her drugs dialed in. I was *literally* pain free for the first 48 hours after the procedure. I had to remind myself to take ibuprofen regularly to keep the inflammation down, because I didn't need it for pain right away. YES, OF COURSE, it's not comfortable to have four bleeding holes in your mouth. But it's a heck of a lot more pleasant when the worst part of your recovery is pain free, and you only start to experience the discomfort when you're over the hump. Dr. Feldman takes what should be a terrible and traumatizing experience and turns it into something that's extremely manageable. I hope I never see her again, and I am also recommending her to everyone who has also procrastinated their dental care.

Just had a molar extracted. My previous experiences with other surgeons have been absolutely…read morehorrible. Dr. Feldman made this so effortless. It was so quick and easy. I didn't even realize she took it out! She is very laid back, confident, understanding and efficient. The whole staff was perfect. Not overly friendly... just courteous and respectful. I will always come back here.

You'll see others mention a similar story as well. 5 years ago, I came in after moving to Boston…read morefor a routine cleaning. They told me I needed 9 cavities filled. I have only had 1 cavity ever in my life and my last dentist had never mention anything about a cavity. I took this as a red flag and went to another dentist and there was no mention of any cavities. Just switched dentists again after moving and there have also been no mention of any cavities in the 5 years since I have gone here and 12 years leading into when I first came here. These people are dishonest and just trying to sell you on additional unneeded dentistry work. Avoid.

Let me begin by saying that I am someone who does not really like change. I was originally a…read morepatient of Dr. Goldstone, who was wonderful and had many admirable qualities, especially compassion. After he left, I continued going to Cambridgeside Dental Associates and became a patient of Dr. Khalil. I remained Dr. Khalil's patient for decades and, during that time, had several root canals. I always trusted the practice until I began receiving treatment estimates ranging from $8,000 to $10,000. I complained about a back tooth that had already had a root canal, and Dr. Khalil informed me that I needed another one. For years, I had been saving money to improve the appearance of my front tooth, and once again I was told that I would most likely need root canals on my front teeth as well. At that point, I decided to seek a second opinion from another dentist. I was told there was nothing wrong with my back tooth. I have since had my front teeth treated, and they look great -- without needing any root canals. The cost was about one-third (or less) of the original estimate. Additionally, it was discovered that I had an infection that required surgery and had never been identified. I ultimately had to see an oral surgeon for proper treatment. I would also like to mention that there seems to be frequent turnover among the hygienists and front desk staff. Over the years, I met many different hygienists, and the office staff has changed repeatedly, which I find concerning. I do not typically leave reviews, but I felt compelled to share my experience so that others will consider seeking a second opinion when presented with treatment plans costing many thousands of dollars.

I've been a patient here for over 5 years, and this is truly the best dental practice in Boston…read more The office manager went above and beyond to resolve a misunderstanding quickly and professionally, and the owner personally gave me another chance as a customer -- a rare sign of how much they value their patients. This is an inclusive, community-focused practice that clearly cares about both its patients and its employees. Highly recommended for anyone looking for excellent care and a team that genuinely wants the best for you.

went for an appt to have a fill in done after seeing there new dentist my mouth has been in pain…read morefor the past 2 weeks called to schedule with Dr. Pia and they first told me l couldn't see her I hadto see the same person told them no and then very rudely she said I had to and then after I told them I wanted to speak with a supervisor she hung up me I called back and then she said I can't speak to a supervisor and told me to go another dentist and hung up they are unprofessional very rude and I wouldn't take my worst enemy there.

An excellent oral surgeon. He took me out to lunch. Very competent. Highly recommend.read more

I am very nervous of needles and this was the first time I've ever gotten any kind of surgery done…read more When I came in the receptionists were very kind and made me feel comfortable. After being called in to the room, again I was made comfortable and Dr. Hadidi explained the procedure to me again, even when the other one I talked with (I forgot her name my apologies!) for the consultation beforehand had said the same thing which was a positive in my book. I was very nervous when they sedated me but they were very nice about it and one of them wiped the tears from my eyes while it was happening, haha thank you!! Woke up after and was very disorientated but was still coherent. The doctor called me up in the evening to check on me, he was very professional and kindly informed me that I could remove the gauze since it was my saliva causing me to look like I was bleeding.

I would strongly recommend going to Dr. Smith Williams when you need to extract wisdom teeth for…read morethe following reasons: 1. Anesthetics they used made me comfortable when getting my teeth extracted. I felt no pain or anxiety during the procedure at all. 2. The procedure was extremely fast. I had to get three wisdom teeth extracted, so I thought the procedure would take around at least 45 minutes. However, it only took Dr. Williams 20 minutes to complete the perfect procedure. 3. Every staff were friendly and always willing to help when I needed help with dental issue. I feel very fortunate to get my wisdom teeth extracted here at this dental office.

Years ago, my dentist recommended this oral surgeon. I went for a consultation & all went well,…read moreestablishing myself as a patient (or so I thought). Subsequently, I had a lower molar crack & when I called for an emergency appointment was told no, nothing available & was hung out to dry. I had to scramble & find a substitute surgeon on my own. Would never recommend this office to anyone & told my dentist to stop referring.

I did not actually see the doctor. An hour before my appointment I was advised that the doctor does…read morenot do the procedure I had requested when I booked my appointment. There were other issues, but very unprofessional office experience. I am not attesting to the doctor's ability, just the professionalism of the appointment system which is very inconvenient when an appointment is cancelled by the provider a hour before.

Experience: Wisdom teeth removal in early June. Here are the…read morehighlights: 1) Time from referral to emergency surgery was 4 days - first possible day after inflammation went down. 2) I was, in hindsight correctly, advised to remove all 4 wisdom teeth rather than one or two. 3) They were persistent in getting all the information from the referring dentist, called multiple times to correct data/gather more information. 4) Post op instructions were helpful. Advice was always forthcoming. With post-op concerns/symptoms, Dr Parisa responded to me 3 times - twice in an evening, and once during the weekend. 5) I was able to get same-day follow-up appointments. Trustworthy conduct and dependable care. I hope i don't need oral surgery again, but if i do, I would be back. One recommendation: I'd add more details to the post-op wisdom teeth removal guide they give to their patients. Sometimes verbal instructions are easy to miss or forget, especially with the struggles of first days of recovery.

I can't say enough good things about Dr. Eckert. He was excellent from start to finish--very…read moreknowledgeable, personable, and thorough. I heave read the most recent review below, and that was not my experience at all. It is so far from my experience I question if it's even true. Dr. Eckert took the time to explain everything, answered all of my questions, and made me feel completely comfortable. I was very impressed with both the care I received and the entire experience. I would highly recommend Dr. Eckert to anyone who needs an oral surgeon!

HORRIBLE EXPERIENCE please please avoid. The staff and especially Dr. Eckert (I only saw the father…read morenot the son) were extremely unprofessional and made me feel so uncomfortable. I actually cried once I returned home. I came in looking for a consult on a single wisdom tooth that has been bothering me. Dr. Eckert came in and immediately started pushing for me to get all 4 out: that's not what I came in prepared to do, so I was trying to ask questions about why I would need all 4 out when only one was bothering me. One of his quips when I asked why I would need all 4 was "only 10% of people get to keep all 4 of their wisdom teeth"???? okay?? how many people have 1 out, 2 out, etc? I feel that if I'm signing up for a surgery I'm allowed to ask as many questions as I want, but at a certain point Dr. Eckert said "I'm sensing some hesitancy and honestly, I don't know why." Maybe for a dentist the procedure feels mundane, but again, I'm allowed to be hesitant! I'm allowed to ask questions! And I shouldn't be shamed or gaslight into thinking I'm being ridiculous for asking questions! Another thing I kept asking was if I could just do the 1 or maybe the bottoms, as I see no reason to take out the tops (they haven't even started growing in yet). Dr. Eckert just kept saying "I don't know why you would do just 1 right now, because then you'll have to come in 3 more times to get each one out" what a ridiculous comment to even come out of his mouth. Of course I don't want to come in 4 times to take each out 1-by-1. That's not what I'm asking. I'm asking if I can tackle only the ones that look bothersome now, and reassess with the others later in life. They're my teeth, I'm allowed to decide which ones I want taken out!! Listen, I understand what his perspective is. He thinks all 4 will eventually start to bother me. Whether he's right about that is the subject of intense debate. The surgery is very invasive and having all 4 out will make the healing process more difficult, so I was hoping to avoid taking some out if they weren't bothering me right now. If 10 years from now they do start to bother me, great, fine. I'll take them out. There was no room for this perspective in that office, I'll tell you that! Finally, a note on the front desk and assistants, who were no better. There was a debate about whether to do full anesthesia or laughing gas. An assistant told me laughing gas wouldn't be covered by insurance. When I was checking out, I asked if I could please get a quote for both the full anesthesia cost and the laughing gas cost so that I could determine which one works better for my budget. They took SO MUCH offense to this request (even though it's literally my money and I'm allowed to ask how much the procedure will cost), and never gave me the second quote. When they finally got back to me about a cost it was for all 4 teeth (how many times did I tell them I didn't want all 4 out!!) and it was completely unspecified whether they had quoted me for full anesthesia or laughing gas. I definitely did not get 2 quotes. I cannot stress how entirely unprofessional my entire experience was. I sincerely hope dealing with the younger Mr. Eckert is a more pleasant experience. Please avoid this practice at all costs, they did not convey a respect for the patient like I would have expected, they just wanted to get as much money out of me as possible.

I went to the ER at MGH bc I had broke a tooth months ago but my fear of the dentist and my…read morefinancial situation kept me from getting it taken care of. I didn't hurt either....until Thursday night.... I woke up Friday morning and my face and gums were swollen beyond belief. I was scared as hell and went to the ER per instruction from my dentist. They rushed me to this Oral Surgeon in MGH. They were very professional and compassionate of my fears. Dr. Lawler and his students were great! They painlessly extracted my tooth within 20 mins.... Walked me through everything. I left wondering why I was scared in the first place. I am one of those people that will do anything not to go. Lesson learned!

I saw Dr. Roseman today on two friend's glowing recommendations…read more He took me completely last minute on an urgent basis as a new patient. I was won over by his gentle, thorough, patient and caring manner. He is SO unlike the dentist I saw for 20 years who looked in my mouth for 20 seconds and asked the hygienist if anything was wrong. Well, it turns out something WAS wrong but my prior dentist failed to recognize it, failed to diagnose it, and failed to warn me about it. The exam with Dr. Roseman, scheduled 1.5 hours before I called on an urgent basis, is without question the most thorough dental exam I have ever had. If I had only seen him 15 years ago, I am convinced beyond a doubt I'd be looking at a different dental situation. I recommend him without hesitation.

Going to Dr. Roseman for the first time was a learning experience. I HAD NO IDEA how to properly…read moretake care of my mouth before I came here. Turns out I brush too hard, which has caused my gums to recede a bit. But enough about me. Eldon is the dental hygenist and he's stern, but great. I probably need a stern talking to about my oral hygiene. (Floss! Every! Day!) Dr. Roseman is very good about whiny patients (such as my sensitive self) and gets it done, despite my efforts to flee. The office always had good music playing, usually jazz, and there is lovely art for sale all over the offices. It helps me to calm down just knowing there's something cool to look at while my gaping mouth gets poked!