Inept management and poorly maintained. I've only been a customer 3 months and I'm regretting…read moremoving my stuff in here. Oh, and my locker (as well as many others) have already been broken into. This facility was acquired by iStorage ( https://www.istorage.com/storage/ohio/storage-units-loveland/4100-US-Route-22-W-853 ) in December of 2021. I started my rental at the end of November 2021. They did not handle the transition of the account well. I had to come into the front office during work hours to straighten out the account problems. 15+ lockers were broken into on the weekend of 5 Feb 2022. Mine was one of them. Numerous maintenance issues. Security doors not closing properly, debris remining in the halls and parking bays for months. Both elevators were out of service on 28 Feb 2022. There are no stairs to get to the second level, therefore my locker was inaccessible on Monday and I had to make alternate arrangements to store my vehicle load of stuff until they get their facility repaired. Obviously looking for another facility in the area. I suggest you move on to the next review and skip this facility. 2022 FEB

I have been renting before it was istorage and the transition was a little messy but the property…read moremanager got everything under control and now it's great to rent from there. Professional loading docks, everything is clean, there are bathrooms and drinking fountains. I am a big fan

The people here are so friendly and nice! And help you and way they can they helped me after my…read morehusband past away kept my stuff safe and sound while I got back on my feet with my kids they honest and just all around great people! The quality of there storage rooms are great to!

First, this place is infested with mice. Our mattress and recliner were covered with droppings. Be…read moreprepared to throw away or disinfect anything you store here. Second, I paid June's rent at the end of May, even though we were moving. When I dropped off the check, I asked if they pro-rated the rent if you only needed a couple weeks of your last month. The woman at the front said they would work something out if it was just a few days, but not for a couple weeks. I made arrangements to have my stuff out on June 3rd. My deposit was sent on the 6th, but they refused to refund me any part of my rent- even though they said they would. They lied to me. Basically, I paid $64 for 3 days of storage and my stuff was covered in rodent feces. I strongly, strongly recommend you look elsewhere.

Great management team, secure building. They do a good job of keeping everything clean. Plenty of…read moremoving equipment at the unit so you can get everything in and out.

This was the 2'nd time using them. Both times they were Very nice to work with and the crews are…read morefast & efficient. I've already referred to several family and friends. Cheaper than the big guys, but better service.

Huge thank you to the Progress Carpet cleaning team! The…read morecarpet looks and smells amazing AND the mysterious red stain (probably wine) is gone! Thanks again! LeeAnn

Mike was great to work work. He responded quickly to my call and was able to come out the next week…read moreto clean the carpets. He was professional and friendly. The carpets look great!! I will use Progressive Carpet again!!

Long time customer for many reasons, on top of reasonable prices (not the cheapest, not the most…read moreexpensive), we are never disappointed with the service. We get a lot of suits, ties, coats, skirts and dresses including some vintage. He's very honest about what he can do or can not do which I really appreciate.

I have been a customer for years. The quality of work is top-notch, and they are always on time…read more Their alterations are perfect as well. I think what I like the most though, is the customer service. Friendly, engaging and always with a smile. I'll never go anywhere else.

Tommy is a great guy! He is a down to earth owner who is always upfront with pricing and time…read moreframes. Everything I've ever had done at his shop has turned out GREAT! Everything he powder coats looks beautiful.

Excellent service. Very responsive. Always shows up or calls if there is a problem. We have used…read morehim for years and never had a problem.