Planning our wedding came with so many challenges that we never anticipated. People, circumstances...you name it. It was a rough few months. The dress was the one thing I had complete control over. It was the most important thing to me, for a variety of reasons...I'll spare you the details, and leave you with what was most important about my experience with David's Bridal. We set our date with two months to plan. We showed up on a Thursday with 4 bridesmaids in very different shapes and sizes, 4-22. We found a dress that everyone loved, that was incredibly reasonable in like 30 minutes. Jenna was AWESOME. The next night we came back with my two step daughters. They were a little more high maintenance! But again, we found dresses, and sashes and crinoline for them. The next day came me. Jenna was amazing again. Letting me pull more dresses than recommended to make sure I felt I had enough choices and options to make the right choice for me. I had the full experience. Robyn, the assistant store manager was amazing each visit, calling the warehouse to make sure the dresses we picked each time could be in with enough time for alterations (remember 2 months lead time!). I was shocked we were able to order in and not forced to go off the rack. The dresses came promptly, before expected. The two Junior dresses had to be changed sizes in order to get them in on time, but they covered the cost of altering to the correct size. My first fitting was an awesome experience, Meghan (with Jenna popping in and out) figured out exactly what needed to be done for the dress to look how I envisioned it. I don't deal well with change, so Robyn the Store Manager brought Meghan back in for a shift for my next fitting. That fitting went well as well! Meghan really was awesome. Always making me laugh, taking time to show my Girlfriend how to lace the dress up properly. She had such patience with my oddities, never made me feel as if I was demanding. And remember, it was mere days between appointments, with a lace dress to do a LOT of work to. At my next (supposed final fitting). Things went disastrous. By accident, my groom ended up seeing my dress. He was in the room to see his daughter's dresses, and the new alterations lady we had forgot to kick him out before bringing out my dress and unzipping the bag. Fast forward thru a complete melt down as you can imagine (especially as mentioned lots was going wrong or very challenging). Every one was shocked that this happened. So apologetic. SO understanding. Chantelle the store manager was in tears with me in the alterations department. From here forward is where this store showed their true colours. They let me leave and pledged to make things right. I couldn't deal with them. They dealt with my girlfriend. They were willing to do whatever it took. New dress, changes, whatever. They waived my hefty alterations bill and my step daughter's. If I wanted any other dress I could have had it. I ended up having them do some slight alterations to change up my dress, they added a crinoline to change the shape, which of course all they didn't charge me for. Susan the alterations manager, Chantelle, and Jenna spent a few hours when I came back, trying different dresses, trying options with my existing dress. Until I was completely happy. When I came back to have my final fitting it's like I had sisters with me. They were truly looking to acknowledge the mistake and do better. WE talked about new processes to avoid this ever happening again, what the staff were and weren't doing now. WE had a blast trying on my dress and I left HAPPY again. What could have been a disaster was made right. 100% by what Chantelle, Susan, Meghan and Jenna did for me. Mistakes happen, we're all human. It is how we learn and grow from those mistakes that truly mark a person's character, and the same goes for a business. David's Bridal earned 5 stars and then some from me. Thank you ladies. I cannot say enough for what you have done, the class of each of you. Never making me feel like a demanding client. Taking my side. Empathizing. LISTENING. You are all beautiful and amazing women. xoxo Kyla read more

After visiting Kleinfleds in T.O. and having a horrible time, then going to AmandaLina's, where they film Say Yes To That Dress Canada, and having a wonderful time but everything was a size 6 and i couldn't try anything on :( I went by myself to David's in Hamilton. I had also been to 2 other store's so far and had good experiences but no one seemed to be listening to my requests. Everyone has been mentioning David's so i thought what the heck. I have been searching for something a little outside the box. Nothing modern but more along the lines of hippy treehugger boho type of thing. Free flowing lace. I asked at every store to show me tiered/layered lace. My budget is very good and can do what i want, so when Kleinfeld's tells me oh i can't afford what they have and wouldn't even bring them out and other stores tell me they have nothing like that, i was getting really frustrated. So i started asking for dresses that could be customized to my liking...again, no help at all. I took my little picture file and walked into David's. I had zero hopes but was willing to try. Cristina was my consultant and it was instant Karma. You could tell she was seriously listening to my story and what i wanted. We pulled a few dresses and started trying them on. Since i need some kind of flutter sleeve she brought out little options that we could pin and play with to see what it would look like. She had nothing in tiered lace but she had a dress that had tiered organza bottom. It wasn't what i was looking for but i tried it on. Then my head started customizing it and i told her my thoughts.....she called the head seamstress for me. This is the first time anyone had done this for me!!! When Susan came out and we chatted, you could tell right away that she could see my vision and bingo the creativity began!! It was fantastic. With Cristina really paying attention to me and calling Susan, it all came together. Susan said she cannot make a custom dress for me but could do anything to a base dress i bought so i went back to the previous lace dress and we went nuts on it. The idea's were fantastic and we pinned all kinds of stuff and chatted design and i was in heaven!! FINALLY!!!! it brought tears to my eyes and knew i had done the right thing by coming to David's. It was meant to be. After chatting a bit, we three amiga's found out something else!!!! our birthdays were February 7th, 8th and 9th!!! No wonder we clicked right away!!! The three sisters of fate were on hand and made sure the three of us met. :) I bought the lace dress right then and there and i am soooooo excited about working with Susan to create my custom wedding dress.!! Bless you Cristina and Susan. You are wonderful at your jobs and just fantastic, genuine human beings. You Rock!!!! read more

I went in to get my Bridal gown a few months ago and had such a wonderful experience. It was my first time looking at bridal gowns ever. Even though I was incredibly nervous, my bridal consultant Erin was awesome helping me figure out what styles I liked making sure I had all the accessories I needed for the big day. The shop has such a wonderful selection! I found my gown within an hour of being there. I am so glad I went! The dress came in within a month. I was very impressed. Now I have lots of time to come in and get alterations done. Having such a wonderful experience the first time, I went back a couple weeks later with my Mom, Maid of Honour and sister to look at brides maids dresses where Christina helped us. She did everything in her power to make sure we felt accommodated helping us find options for all body types. She was VERY patient with my needy/ demanding group pulling dress after dress showing us all the different options strap/no strap/ cups/ no cups/ alterations, etc. To be honest, we were exhausting! The store has soo many options in terms of brides maids dresses, in a wide variety of colours and styles! After checking a couple other bridesmaids dress shops and having no luck finding anything that matched the style and price point as Davids. I found other shops were extremely pricey, styles were outdated, options limited. I came back a couple weeks later where Jessica (extremely sweet and personable) helped us compare options over and over again and finally pick out our final style! It wasn't even a problem when I had a crazy Bridezilla moment a week later and changed the dress colour! Dina (who literally saved the day) was extremely helpful! Going above and beyond to make sure everything was exactly the way I wanted. She called all the other locations to get dress colours changed, organized, and reordered! She's awesome! Overall, excellent experience! I would recommend this store to any of my friends who are looking for a bridal or bridesmaids dresses. The customer services is fantastic. The girls are so sweet and acommodating, really just wanting you to have a a good experience. Also, there are options for all price points, colours, and styles. I look forward to coming in to get my bridal dress altered and ordering my invitations online (which!! has been the best bargain I have found for upscale invitations). Thank you! read more

We had an amazing experience at David's Bridal, despite other reviewers. I think it depends on who you are dealing with. We worked with a stylist called Joanna who was phenomenal. I was there as a maid of honour with a reluctant bride, who had huge anxiety about stepping into a bridal store. My friend's hands were shaking when we went in and she filled out the form. As soon as we met Joanna, she put all our worries to rest. She told us she wanted us to look our best and took my friend's needs and anxieties (in terms of dress design etc) into consideration when helping us look at dresses. We had found some online and in the store but it was Joanna's suggestions that hit the mark -every one of them was perfectly suited to my friend. My friend explained her situation and some of her fears (and I spoke to Joanna privately to let her know) and Joanna explained she had a background in counselling so she was extremely empathetic and caring. My friend found the dress of her dreams and Joanna helped her with deciding about alterations and adding straps as well as the other accessories she might need. The mother of the bride was also there and found her dress. She raved as well about how attentive and knowledgable and caring Joanna was towards my friend. We are heading back this weekend to find bridesmaid dresses -we had thought of getting them elsewhere but now we don't want to go anywhere other than this shop as we were able to book more time with Joanna. I am extremely impressed with the service and how she took time to truly understand what we were looking for and then utilized her knowledge to make us all very, very happy customers. This stylist is a gem and if all the staff are as amazing and helpful and kind as she was to us, then this is the place to go! I have been involved in several weddings and none have been as positive as this experience was. By the way, my friend, who came in with shaking hands, left with the biggest smile on her face and couldn't stop exclaiming how happy she was and what an angel our stylist was. Thank you so much for making this stressful experience, nothing but positive. You put a caring and knowledgable face on your company! I highly recommend visiting this store. read more

Update..... I went for pick up my dress at alterations, and it fit perfectly but the clasp above the back zipper was broken. The lady from alterations seemed like she already had enough of her day, and seemed to be pretending to be interested. She then tells me that the dress still needs to be steamed and would I like to pick it up the week of my wedding. Uh, no, considering I thought I was taking it home today. So I scheduled an appt for sept 4. I got home and realized that I still haven't chosen which jewelry I was going to where and what if the ones I bought don't look good with the dress. So, I called the next morning and asked to change it to Aug 28. The girl was nice at first, then got bitchy because she thought I said I wanted to try on my dress when I pick it up and I told her , no, I'm just picking it up. I was told i can pick it up anytime that day, it will be ready. August 28, 4:30 pm I go to get my dress, the hostess was on the phone, so I patient ly waited. Then a bride and her entourage come in behind me, and started looking around the store. The girl got off the phone and went to talk to the group first, with me, still standing there. She then asks to help me and can't find my name in the scheduled pickups. She calls the alterations department and asks me to have a seat. 10 minutes later, meg comes to tell me that they mixed up my pickup date and that my dress isn't ready. She says it will be 20mins to steam it. My fiancee was waiting in the car! I waited. She brought out the dress, shows me that it was steamed, has me sign a receipt, then smiles and tells me to enjoy my day. I got home and realized that they didn't repair the broken clasp....here are my options. I either fix it myself or bring my dress back to the snob squad and wait another week. I'll sew it myself. The sales Dept are great. The alterations Dept need an overhaul. They are bitchy, and unreliable. I read the horrible reviews on here and thought people were just having a bad day. Nope. Buy your dress there but take it somewhere else to get altered. read more

I went to David's Bridal (Hamilton Mountain) just to browse for a wedding dress and bridesmaid dresses. The lady helping us (Joanna) told us that I would leave that day with my wedding dress. I was skeptical, so I was surprised that we ended up leaving with all of our dresses (me and my 4 bridesmaids). Joanna was flexible and patient with me and my girls since some of my bridesmaids arrived a little late. When I described my budget and the dress I had in mind, I did not feel any judgement and she was supportive. She worked within the framework that I had provided, but she also made very helpful suggestions to consider other things. She was friendly, encouraging, and had a very positive attitude about the whole process. She made dress shopping fun and enjoyable! When I described the look that I was going for in a dress, she knew exactly what I was talking about. She found dresses that fit my description, but she also pulled out dresses that she thought would look good on me and asked for my opinion. She recommended a dress that I wasn't sure about (since it was not what I had originally pictured myself in) but she suggested that I just try it on. Good thing I did because that's the dress I ended up leaving with! She has an eye for this kind of thing. In trying on the dresses, she was helpful and encouraging. She was very good at judging my feelings about a dress. I am a fairly indecisive person so I appreciated her ability to tell that deep down I didn't really like a given dress. She also added accessories as needed and helped to improve the look of some dresses. After I had decided on my dress, my bridesmaids went looking for their dresses, and we managed to find a dress for everyone. Given that my wedding was 3 months away, having all the dress shopping done in one day was great! I even bought shoes to complete my outfit! Overall, I am very happy with the service I got at David's Bridal, and I'm so glad that I ended up with Joanna, who helped me get all of the dresses for my wedding while making the process easy and fun. read more

I am in the process of purchasing a dress from David's Bridal (I've found it, just need to make the purchase), but because my experience so far has already been pretty stellar, I wanted to submit a review at this point. I have visited this store 3 times in search of the right dress. The stylist I was assigned at my first appointment was Ashley, and she was so fantastic that I sought her out the following times I visited just so I could work with her. I am not a shopper by nature - generally speaking, I dislike it. I was a bit of an atypical bride in that dress shopping made me feel nervous and anxious. I have to say - Ashley eased those feelings right away. On my first visit, I thought I found the right dress - and Ashley was the one who picked it out, showing how well she understands her customers after just a short time. After a second visit, I decided I wanted to go in a different direction and unexpectedly made a third appointment without Ashley knowing. She was right on board with helping me find something new, and I can't say enough about her customer service. She got me, plain and simple. When working with her, all of her attention is focused on helping you, even if she has to attend to another group at the same time (which happens - they get busy). I was appreciative of her positive attitude and upbeat approach, as well as her consistent support. You can tell that to her, customers are more than just the sale - she truly wants to help you find what you are looking for, and above all else, that mattered to me the most. The store itself is lovely, with plenty of options - but Ashley is what made this experience for me. I would recommend her to any bride, but in particular those who might be out of their comfort zone in looking for a dress, or who aren't sure exactly what they are looking for. Thanks for making this experience so awesome for me, Ashley! I hope your management team knows how lucky they are to have a great employee like you. Sincerely, Thankful bride-to-be Carly C. :) read more

I don't even know where to start. I was in the shop on Friday for an appointment that I made at a bridal show. I brought my maid of honor, mother in law, flower girl and another bridesmaid with me. We were able to nail down bridesmaid dresses and color pretty quickly. The consultant I was paired up with was a sweet girl but I think she was new and it was not a great first impression or experience. My maid of honor found a dress that i really liked so we ended up putting that on hold so I could come back to show my mother. The rest of the dresses the consultant brought me were not at all what I wanted. I went in today to show my mom and told the girl who we saw at the cash area that we would prefer just to have a changing room and be left alone as the first experience was awful. She apologized and helped us to the changing area she stuck around and brought the store manager over to talk to me as well. Joanna or Joanne I can't recall her name and I've misplaced the card. SHE WAS SPECTACULAR! I can't even begin to describe how she turned around our experience. I will forever tell this story and make sure that I send people to see her. She found me a dress on the clearance rack that fit my style and also pleased my mom. The size didn't quite fit so she and the store manager called around and found a size up at the warehouse and ordered it for me. I could seriously go on and on about how wonderful she was and how involved the store manager was in our second visit. We were all in tears when I said yes to the dress! I'm so pleased with them and with my dress. I cannot wait to go in and order the rest of my attire for the wedding. After getting home I found a 50$ rebate that was given to me at the bridal show and my mom was hesitant about them giving us the credit after we had already paid but they gladly accepted! THANK YOU DAVID'S BRIDAL! and Joanna (Joanne) for turning around my experience and helping me find the perfect dress for my wedding. read more

Joannnnnna- Davids Bridal Hamilton. I highly recommend Joanna as a stylist as well as Davids Bridal Hamilton. I walked into Davids Bridal on a Friday with a year until my wedding so I have a lot of time to search around to multiple stores for a dress. However I don't need to search around any longer. From the moment I arrived without an appointment I was approached and taken in to try dresses on. My future wife and I will be getting married in August 2017 and my biggest fear was having a stylist who was comfortable and none discriminatory towards my wife and I. Stylist Joanna welcomed me in with open arms to help me select a dress I wanted. Stylist Joanna asked me what my budget was and what I was looking for and not looking for in a dress. Luckily I had done my research about dresses online before I walked into Davids Bridal. Stylist Joanna had me look through some dresses and pointed out what I think I liked and didn't like. I mean you never know what a dress looks like until you try it on. My insecure areas about myself are my very large chest and plus size figure. I remember thinking, oh please have wedding dresses that fit my figure. Well stylist Joanna put my mind at ease by selecting multiple dresses to try on until I found the ONE! I remember her repeating "don't worry Tina, we'll find you the one" So needless to say, I no longer have to go to any other Bridal Boutique to look for a dress. I came back on Sunday and had my step mom help make the final decision on the dress I loved. I HIGHLY RECOMMEND Stylist Joanna from Davids Bridal Hamilton. My fiancee will be going to Davids Bridal Hamilton to find her wedding dress with stylist Joanna. Stlyist Joanna assured me she was going to help colour coordinate our dresses so we will match on our wedding day without having to expose our dresses to each other before the big day. Thank You Stylist Joanna, you really are the best of the best! read more

I could not have asked for a better experience purchasing a wedding gown! After searching many other bridal shops in Hamilton and not finding what I was looking for I was so happy I booked an appointment with David's. The selection of gowns was AMAZING!! I had been searching for a long sleeve gown and they had exactly what I was looking for. The entire staff at this store was so helpful and knowledgable. Erin was so amazing at helping me find my perfect dress, she was so patient and made the experience so pleasant for me, being pregnant I had been told by many stores how difficult it would be to find something and have it altered correctly for my growing bump in the time frame I needed, leaving me disappointed and quite nervous I wouldn't find something in time. Right from the beginning Erin made me feel comfortable and pulled dresses that were exactly what I had told her I was envisioning leaving all my doubts about finding a dress totally out of my mind. Of all the bridal stores I had visited David's was by far the easiest and most pleasant experience I had all the way through to the alterations department who were so kind and again went out of their way to make sure my dress fit perfectly for the day. Susan has the most amazing customer service skills and was so understanding of me being pregnant, giving me water and snacks during the dress fitting because I was feeling light headed, what a sweet lady! Davids bridal ended up being a one stop shop for me as far as gown and wedding accessories, I purchased most of my items from them like guest book, cake knife etc. I would recommend this store to anyone looking for wedding gown, the staff here are more than you could ask for! read more

I had an appointment with Christine for trying on wedding dresses for the very first time. I usually am super picky and went in knowing I did not want a strapless dress. I am usually very indecisive and not a dress person at all. I went into my appointment with dresses and colours I liked. Waiting for Christina I bee-lined for a pink Vera want dress that I loved. She was the greatest help ever!! From the first moment of picking more dresses she knew what style and type i wanted. She even shared a picture of a past bride in a dress that they were able to change the colour of the tooling. I fell in love with 5 dresses and picked the exact same one the past bride did after telling me we could do the tooling in turquoise and purple! So excited. I pranced around in the dress for at least half an hour! And it was a strapless! I was completely shocked myself! It's everything I could have dreamed of. Everyone in the shop was so nice and helpful and their faces when they saw me in the dress made me feel I had made the right choice. This experience was amazing! I wanted to but all the dresses because I liked them so much. I was even more excited to ring the bell! I was super shocked to find out I was able to bring my dress h me today. Now only have to wait 366 more days to finally wear it! I had went in saying I needed two dresses as my wedding is a destination wedding but this dress is so perfect I only need one! It's nice and light and comes up a bit in the front to keep me cool. I can't express how much I love my dress and how much I loved laughing non stop with Christina!! I'm so excited to go back for my few alterations and to send the lovely ladies lots of pics of me in my dress. read more

So I reviewed David's Bridal right after my purchase. Unfortunately my opinion has changed. I still would continue to say great things about Carly because she was amazing. However, I went for my first fitting back in January...there was an "issue" with my dress that I did not like so I was told by alterations it would be fixed and "to not worry, it would be fine" so i let them do their thing. Went for my 2nd fitting....was NOT happy. The issue they went to fix....to me got worse. Long story short, I left not wanting to wear my dress anymore. Went for a 3rd time and was still very upset. After they covered up the issue, I was left standing in a dress I no longer felt a 'spark' in. I DID NOT want to walk down aisle in that dress anymore, and the though of my fiance seeing me in made my stomach flip. I feel like I was annoying the managers there with my concerns and me being upset. I understand I cannot be refunded for the dress as I had it altered...trust me I get it. However, in my opinion I feel like I should have been reimbursed for my alterations cost (which was not cheap at all). Someone in alterations should have told me that the end result would look just as bad, and they shouldn't have told me it would be fine. Because it wasn't. My wedding is in less than two months and now I'm left with two options....wear this dress I feel horrible in or buy another dress. I understand places like this deal with bridezilla's on the daily...however I was pretty calm, considering how I felt. And I feel like I was just another sale and they wanted me out the door. Very disappointed and upset. read more

I booked a consultation for fun with my girl friends about two weeks after getting engaged. I went in with an idea of not finding my dress but maybe getting close to what I want or envision. Upon arrival the staff was very kind and helpful. But the staff that stuck out was my consultant Christina. Christina was amazing! From the moment he appointment started she really got to know me and my vision for the wedding and my dress. She gave suggestions but never pushed me into anything I didn't want. She was very patient with my larger group and allowed me to listen to opinions but when back in change room so made sure to ask when I liked and didn't like and kept me calm by making my laugh and really listening to what I wanted. After 8 dresses I had found the one! I really don't know if I would have gotten there if it wasn't for her knowledge and help. My dress came in super fast about two weeks later and I could not have been happier so I rushed up that week to pick it up. I found it strange that I didn't try on the dress before heading an hour home especially since the store was quiet. Once home I put my dress on to find many pulls in stitching, the lace was cut to short and a hole in the lace. Obviously benign upset I called and they were very kind and understanding knowing I was upset. The next day I drove back up to speak with the manager who was nothing but sweet and super understanding. In the end my dress got re ordered and I can't wait to have it back. I'd recommend this location to anyone as I have nothing but good experiences with them! (Dress issues were manufacturer end) read more

Myself, along with my mom, future mother-in-law, maid of honour and one of my bridesmaids had appointments yesterday and could not have been more thrilled with the experience. From the moment we walked in, we were treated as though we were top priority. Joanna, the consultant I was assigned to, was absolutely outstanding at what she does. I'm currently plus size, and was nervous about what to expect - but Joanna made me feel comfortable from the moment she introduced herself. I was very open minded to trying on different styles in order to help find the one and Joanna did a phenomenal job at having me try on a variety of different styles to narrow down my likes and dislikes, eventually discovering that what I originally envisioned myself in was not at all what ended up being THE ONE. She opened my eyes to a whole new style that matched my figure, skin tone and wedding location adding special touches with accessories that solidified the moment we all knew this was it! She also helped my bridal party find a dress that looked beautiful and fit the wedding location, while ensuring the proper size. Without Joanna's help, I don't think the experience would have been nearly as successful or enjoyable. My only suggestion to those who are considering to book, is to book early in the morning. Our appointment was for 9:30 a.m. and we felt like top priority and a sense of privacy, but when 11:00 a.m. arrived (we were finalizing a few items before leaving), it suddenly became overly crowded and the consultants looked overwhelmed. read more

I just came home from my FIRST outing in search of a wedding dress. Joanna was my Bridal consultant when I arrived, and was INCREDIBLE! I immediately received attention in regards to our appointment and Joanna took the time to speak with me regarding what I was looking for in a dress and my price point. Then we were off to the racks to find the dress. She helped pick dresses that were exactly what I had mentioned and let me choose a few that caught my eye on the rack as well. Once I had about 7 dresses to try on we went to the fitting room. She was so meticulous and helpful, she helped me get into and out of each dress and asked what I liked about each one. It just so happens that Joanna helped me find my DREAM dress in an hour and it happened to be the first one I tried on. I never thought I would be one to cry or become emotional when trying on a dress but when I saw this stunning gown with the veil I bawled my eyes out!!! When I picked my dress Davids Bridal did a "bell ringing" ritual where I closed my eyes, thought of a wish and then rang the bell to solidify that I had found my dress!! I can not say enough how amazing the experience was and how easy it was! No stress just fun and amazing memories were made today! We even found our bridesmaids dresses in the same appointment! Talk about getting things done :) Joanna and the David's Bridal Team THANK YOU so much for the care and compassion and time you took to help me find my perfect dress today!! I can not wait to walk down the aisle in it!!! Courtney read more

Great place!! I was here back in November and bought the perfect dress for me (mermaid style beautiful gown) with the wonderful help of Joanna! She was great, she has a great eye for detail and listens to what you want, I could not have asked for a better styles!! She was quick to help me change out of my dress and quick to find another dress for me to try on. She was 100% focused on me, which was greatly appreciated because I didn't really know what I wanted. I found out I was pregnant a couple months ago...so back to the store I went to find a new style dress. Joanna remembered me being in and saw my name and I was booked back in with her. I was soo excited that she was my styles again!! She remembered details from the appointment in November and I knew I was in good hands and was positive I was walking out of there with a new beautiful dress like I did the first time. Joanna was even better this time because she had to top the dress that I just bought and she did everything she could to keep me happy :) (What a great woman!) She brought on the first try this beautiful ball gown dress that I fell in love with!! We did try on some others but she nailed it with the first one!! I am so thankful that she has been there for me(twice) she is like an angel sent from above :) Thank you Joanna!!! Thanks for taking care of me :) Not only did I love her, my bridal party loved her too! She is so good at what she does!! I would recommend this location to anyone, but also recommend Joanna!! read more

Brought the wedding party in to try on bridesmaid dresses. Found the style that the girls liked in the store but did not have the colour that we chose in that style to try on in the store. We were told to pick the colour off of the colour/swatch poster that they have on the wall and the style dress in the colour would be ordered and would arrive in time for the wedding. We have received one of the three dresses and have been told the other two will be in next week. No problem there. Here is the concern. The colour of the bridesmaid dress is not the same, not even close to the colour on the colour chart. I made a special trip into the store to point this out and the assistant manager said that they are aware of the issue but not much that they can do about it. If I order that colour dress in another style there is no guarantee that I will get them in time for the wedding and I am still stuck with the original 3 dresses that we ordered that are not the correct colour. And besides, who has another $700.00 to purchase 3 new dresses, not me. I am really bummed out because of this. Having to change the colour of other details of the wedding is not what I thought I would be doing during this time. My advice to you......make sure you get all the answers before ordering and signing your life away. There isn't much that can be done after the fact. It seems that customer service is not the priority, the $$$$$ is what matters the most. read more

I went to David's Bridal with my mum, auntie, sister and her two kids (ages 1 & 4). My intention was to just try on some dresses to get an idea of what I liked and to help keep me motivated with my planning. The wedding is not for another year so there was no pressure to buy a dress and to be honest I did not plan on buying my wedding dress on this visit until I met Joanna. She was AMAZING!!! This was my first time trying dresses and with Joanna's patience and guidance I not only found my perfect wedding dress, it brought me to tears along with everyone else who was there. If it weren't for Joanna I probably would have never found my dress. She understood me and my concerns, and helped me get out of my shell by trying on dresses that I never would have thought about. She even found the perfect flower girl dress for my 4yr old niece who also had a blast dressing up like a princess. The rest of the staff at this location was amazing as well. My 1yr nephew who is now learning to walk took a hard fall at the store and the manager and staff came running to make sure he was okay and got him an ice pack. They were all so welcoming and friendly and seemed genuine happy doing what they do rather than the 'another day another dollar' kinda attitude. I recommend all brides to visit David's Bridal especially if you want to find a beautiful dress for a decent price. read more

I have been to other David's bridal around Ontario as a MOH a few times - but never as a bride and never to this location. My expectation was to find the same sort of service as the others - but this was a completely different experience - it was amazing. Other locations have been pushy and rude and rushed through appointments. The Hamilton location was the exact opposite, Jenna was my consultant and she took the time to listen to what I wanted, and show me multiple options and styles. They were not pushy or rude or worried about timing, Jenna gave her opinion about the dress but also intently listened to my opinion and my bridesmaid and maid of honour. She was respectful when I explained I wouldn't be purchasing right away as my mom was sick and couldn't be there and I wanted her opinion. - infact she agreed that I hadn't said 10/10 and I should only purchase on the spot if it was an immediate 10/10. When I ended up coming back the next day to purchase the gown after contemplating and looking other places., again the service was amazing. I could not be happier with my purchase and experience as a bride :) - before I purchased the gown I was able to meet with the alterations department and ask my questions and see options etc.... Thank you so much to the team at David's bridal Hamilton - especially to Jenna - who was absolutely amazing!!! read more