Everything i been through with this place, i would never buy jewelry here ever again. This has to…read morebe a scam or fraud. The stones fall out easily, even with a new replacement, guess what. the diamond fell out within 5-6 months. Waste of money, I'm not the only on that this has happen going back to another buyers review.

Fraud !!!!I have a receipt I bought 5kt diamond tennis bracelet. 10 days later lost a stone. I…read morebought it all sale final. 10 days later my wife lost a stone. Going through the process with my American Express. Well come to find out I was defrauded almost a cart in diamonds. Do no trust this retailer

Update! Melissa at the Kay Jewelers Outlet here in Cabazon really helped me out today :) thank you,…read moreMelissa!

Located inside the Desert Hills Premium Outlet Shopping Mall…read more I was really surprised I haven't done a review here since I have been coming here not often but occasionally. I bought and opened an account about 2 years ago. Paid it off last year and today got to charge my hubby's 43rd Wedding Anniversary wedding band. I got to charge the ring and my sterling silver teardrop white sapphire earrings and necklace set . Upon using my Kay Jewelry credit card I got no interest for a year. Grace , our jewelry consultant, gave a stellar service of finding us a deal that fitted my budget. Thank you !

04/03/26 I had a very disappointing experience during my…read morerecent visit. I selected a purple one and specifically asked the associate to bring me that exact item. She opened the cabinet, picked out one, read the label, and confirmed that it was correct before proceeding with my checkout. However, when I got home, I realized I had been given the wrong color. While I acknowledge that I could have double checked before leaving, the item's color was clearly labeled on both the box and the receipt. It should have been clear to the associate during checkout that the item scanned was not the correct product. If the purple color was not actually in stock I would have preferred to be informed upfront rather than being sold a different item. This situation was frustrating and raised concerns about transparency. Update 04/04/26 Manager Amanda's response made the situation even worse. They claimed they call the "Rose" item "Purple" in-store just to "differentiate" between products, even though the manufacturer's label clearly says "Rose." This is incredibly dishonest. I had already explicitly rejected the Rose pen while comparing them in-store. The associate still brought out a box labeled "Rose" and insisted it was "Purple" just to close the sale. Instead of taking accountability for this lack of transparency, management is now making absurd excuses for their staff's misleading behavior. I will not be returning.

The girls in here are always helpful, I have had three wonderful experiences with Hannah and the…read moremanager. They try their best to please their customers. I have been to many swarvoski stores and this is by far is the best one . They always have different things I can't find anywhere and the girls are great all the time!!! Thank you

Super helpful place. Fair prices. Comfortable environment. I would trust them with your jewelry…read moreneeds

They fixed two of our necklaces for us and did a fantastic job. Great customer service.read more

On the east side outskirts of the cabazon outlets, easily accessible with parking right in front of…read morethese strip of shops. I do have to say one staff was very nice while I looked around which is what bumps this to a three but they were way over staffed for such a small store. Service was informative but usually at other store locations I'm always offered a beverage right off the bat, welcoming and friendly with no judgment of how I look. Unfortunately this time wasn't the case. Ive had a few of these experiences in my life. I felt the watchful eyes on me. I was one of two customers inside at the time. I got the "pretty woman" look over but I continued to look around. I always shop at Brighton to find gifts for my mom and sister but the initial judgment was a little off putting for the now, hurried visit. I felt uncomfortable browsing around. After seeing a few others who have had a similar experience, I'm not sure if I would return to this location. Staff etiquette needs improvement. It's sad that a place with the Brighton name could have this type of experience. Good thing about this place is there's many other stores within walking distance to find that perfect something.

Somewhere between ok and good. Figuring out their pricing during sales required a calculator…read more Because it is in an outlet area, it gets very busy and items get moved around quite a bit. So you can find different items throughout the store. On some days, half of the store is on sale and the other half isn't. On annual sales, probably 90% of the store is on sale. If you, or the people on your gift list, like Brighton, this is a great place for bargains. If you like their belts, they have great deals on these. You'll need to be patient as lines can be long to checkout. Also, depending on the season, you will either get gift boxes / packaging for every item you buy, or just a few. Parking is ok as well. If you enter from the main street, the parking to the right is usually the best. Bathrooms are available about 100 yards down from this store. But, even though I rated it 3 stars, it could be 4. We do stop in about once a year and always leave with a purchase. Hope you can find something you like for you or your loved ones and...enjoy!!!

Mary and Natalie were outstanding supporting me in the purchase of my new Carrera. Super fortunate…read moreto work with such a great team. Thanks!

Tag Heuer at Desert Hills Premium Outlets is another great stop if you enjoy browsing beautiful…read morewatches in an elevated, polished setting. The timepieces are genuinely stunning, even if you are just there to admire the craftsmanship up close. What really stands out is the customer service, which feels premium and attentive without any pressure to buy. It's the kind of store where you can comfortably window shop, ask questions, and feel welcomed either way. Whether you're seriously considering a new watch or just enjoying a little retail daydreaming, Tag Heuer makes browsing feel like an experience rather than a transaction.

I reached out on Yelp asking multiple jewelers about medium thick chains for memorial necklaces…read moresince we want something durable. Guy from Jeweler's Touch stood out in his quick responses and helpfulness. When we arrived that evening to speak to someone, Brandon was amazing. He was friendly, super patient, and explained everything. He understood how difficult it was to look for rose gold chains, especially when thicker too. I was super indecisive and he gave me all the time in the world to look through their gold book which had all kinds of designs and thickness scaled to life size so I could place my pendant on it to imagine how it would look. He also brought out samples of chain types as I picked out ones to see if I'd like the look in person. He ended up finding an estate gold chain that looked absolutely perfect for my husband's pendant in shine and style. We tried it for a few days (they give you 30 days hassle-free) and my husband knew it wasn't the right length of style for his personal preference and our tuggy toddlers within one day. It was gorgeous and I wished it worked out, but maybe not for us. We came back a few days later after Christmas Eve and Brandon helped me out again with the return and gave me suggestions for the length of my husband's necklace based on preference. I saw people coming in and out during the two times I went and I see why. These people are amazing, patient, knowledgeable, super friendly and not pushy at all. They want to help make happy customers who are looking for that perfect jewelry. Although we are still on the search for the "perfect" chain for each of us (we are not major jewelry people but need this to be just right for us in every way), I appreciate the help that Jeweler's Touch gave and would recommend them for anyone looking for a custom piece or specific jewelry services.

Incredibly well-run, family-owned jeweler with exceptional service from start to finish. They were…read moresuper responsive on Yelp, and from the moment I arrived, I was impressed - even the security greeter at the front was so welcoming. They had delicious cookies and refreshments available, which was such a thoughtful touch. I originally came in to resize my engagement ring but ended up creating an entirely new custom ring and setting of my dreams. Everything is done in-house with meticulous craftsmanship, and the process took about four weeks. Flynn was amazing to work with throughout patient, creative, and detail-oriented. The white-glove service and stunning final result exceeded every expectation. I can not stop staring at my ring.

The owner was simply amazing he created an amazing engagement ring for me. His prices were…read moreunmatched as customer service even more impressive and recommend.

Very nice staff went there for new battery and got excellent service very reasonable price and fast…read moreservice. Very recommendable establishment.

First time visitor to this store as I was looking for gift for an upcoming bat mitzvah…read more My family and I were welcomed as soon as we stepped foot inside the business. We looked around the store for a few minutes and were truly undecided as to what to buy. Sale rep, Lesley approached us and offered to answer any questions we had about any of the items on display. Lesley was extremely helpful, knowledgeable and very professional. She also helped us make a decision on a very inexpensive bracelet and charm. My family and i were extremely happy with the recommendation, price and service we received from Lesley. This was a positive experience, THANK YOU!

0 stars, me & my sister went to this location on 1/7/24 this past weekend, and when we walked in…read moreready to get our first pandora bracelets, we werent even acknowledged, no greet when we walked in the door, and as we walked around no one asked if we needed any sort of help, mind you there were about 5 employees walking around...however we did notice that every time a specific race walked in "anyone other than black" they were greeted with "Hi Welcome in" Loud & proud ! After still walking around the store for about 5 mins and even after walking up to the counter and we still didnt encounter any sort of approach from anyone ! So we decided to leave and give our business elsewhere

Neiman Marcus Last Call at Desert Hills Premium Outlets is a bittersweet stop since the store is…read moreunfortunately closing, but that also means some genuinely great deals are happening. As the western anchor of the outlet mall, the space is large, open, and easy to browse without feeling cramped or rushed. I liked that there was a little bit of everything to look through, which made it a fun place to start a shopping lap and get a sense of what kind of damage might be done that day. The layout makes browsing feel relaxed, even when you're mentally calculating whether you really need another "deal." It's a solid kickoff point for the outlets, and with the closing sales, it feels especially worth popping in while it's still around.

YESENIA AND BRIAN WERE FABULOUS! I appreciated how patient they were with us and were INCREDIBLY…read morehelpful. We could tell they were working on multiple things however that didn't affect the amazing customer service my husband and I received. Will for sure be coming back! Thanks again, Yesenia and Brian!