This is a new doctor for me. I found her on google, read the reviews and decided to make an…read moreappointment. I am very happy with the care she has given me and the time she spends with me on each visit. She is very caring and spends time to explain things to me. I would certainly refer her to my friend and family.

From the owner: As a Revere Health physician, I take pride in caring for my patients. Their health and happiness…read moreare my top priority, and I take time to educate and communicate with each of my patients. Communication is essential to an effective doctor/patient relationship. I work directly with my patients and their families to create a healthcare plan specific to their needs and goals.

Dr. Hafen is a great physician, friendly staff. However I had a disappointing experience regarding…read morehow the Premier "system" mishandled test results. Despite downloading this "my chart" which was promised to be better, easier etc., the opposite is true. I have my results from the Imaging and other tests but my doctor doesn't. Both providers say they sent them to us at the same time. I even offered to provide them. The PFM receptionist told me I must make an appointment with a technician to retrieve my records, felt like I was being hustled for a co-pay, she seemed more concerned with the collection of a copay than resolving the problem. I paid them money on time. I showed up for the appointments on time. Patients have to navigate complicated insurance bureaucracy, pay thousands / year in premiums plus co-pay before services rendered, another copay to make an appointment to get records then another copay. I'm frustrated and confused why the patient has the test results but the doctor doesn't and the technician said they will not make an effort to get the results of the tests they ordered. I guess I will have try and interpret the results myself as Premier won't lift a finger-to get the results of the tests they ordered from the provider they sent me to. Good people in a broken system, who cares? Not the PFM reseptionist.

From the owner: Dr. Mark Hafen is an expert provider of Family Medical services at Premier Family Medical. Dr…read more Hafen offers services such as care for allergies, ear infections, hypertension, migraines, stomach conditions, pediatric care, and urgent medical needs. At Premier Family Medical, Utah County area patients can receive accurate diagnoses thanks to advanced testing including blood tests, ultrasounds, biopsies, and x-rays.

Dr. Hafen has been my families Dr for 15 years. He's smart, personable and patient (pun intended)…read morecouldn't be happier with him and his staff.

Had a great first visit here - was recommended to come here for a sports medicine appointment that…read moreresulted in having a hard cast. What blew me away was they offer a WATERPROOF hard cast now - one you can shower with and not have to worry about it getting wet! Wow - technology has definitely advanced since I was a kid! Office is clean and front staff was helpful and efficient.

I had a sensitive issue and was treated respectfully and kindly even by the receptionists. I had…read morehoped for a female doctor having had this issue previously, but was assigned a young male PA instead. To my surprise, he was wonderful! Ryan Wight treated me effectively, efficiently and was particularly caring, informative, gentle and patient. I was so discouraged going in but cannot imagine having had a better experience.

I found myself feeling a bit under the weather while visiting the SLC area. I had classic cold…read moresymptoms, but I wanted to ensure it wasn't something more sinister before hopping on a flight back to Phoenix. I was quickly processed by the receptionists and screened for insurance information. I was then taken to "the back" and brought to an exam room. The nurse who assisted me was Jessica and she was very friendly. After taking my vitals and a short wait, PA Mark came in. He was honestly great. He explained to me the various renditions of a cold that I could be experiencing. He also thoroughly discussed the benefits of getting a flu shot with me, which I appreciated because I'm a proud annual recipient of the flu shot. Another nurse then came in to swab me for a Covid/flu test. All came back negative, thankfully. I didn't expect or want to need to access healthcare while on my trip, but this urgent care made it easy and quick--I was in and out in about an hour. I hope not to need their services next time I'm in the SLC area, but if I do, I know I'd be in good hands.

I already posted a review on the Premier Dermatology side of this practice but now it's the Family…read morePractice sides turn. I made an appt after finding out that Jodi Wimmer (FNP) had hormone knowledge. I went in for the appt and when asked for my insurance card, I asked the front desk, what the cash pay option would be for an appt to figure out if it was cheaper to go through my insurance or be a cash-pay patient. The lady told me cash would have been $145 for the first appt but my "co-pay" was $105 so I decided that was the cheaper option clearly (not expecting to have an additional surprise bill in a few weeks). I met with the MA for maybe 15 mins then Jodi Wimmer came into the room, I gave her plenty of very detailed symptoms I was having and she confirmed that a bloodwork panel was the answer.. Now after having my bloodwork done twice a year for the past 4 years, I was very knowledgeable about what to expect. Typically to get cortisol/thyroid levels checked, you need to fast, so when Jodi told me that at 3 pm, I needed to go downstairs after the appt to get my blood done, I was confused and said "Don't I need to fast?" and she said "oh, yeah I guess you can, just go tomorrow morning"... Well for women, hormones need to be done on a certain time of your cycle (which I verbally told her AND her MA where I was at in my cycle). But I trusted she knew what she was talking abouts so I went in, and when I only had 2 tubes taken, I was confused because normally its like 5-10 tubes. Turns out, after getting the results back, I was told that I need to go back in to get my blood redrawn due to odd levels (because I was correct and should have gone in at a certain time in my cycle!)... That first blood draw was $150+ out of my own pocket then they expected me to go back in and be charged whatever other amount it would have cost me. The amount of money I spent, to not get answers and to not be listened to, was beyond disrespectful. She made me feel so rushed in the less than 15 mins I got to speak with her at the appt. I ended up receiving a hefty bill 3 weeks after my appt to end up paying close to $250 out of my own pocket (not including whatever the insurance paid) to speak to Wimmer for barely 15 mins. Their billing does not properly break down what you are exactly having to pay & their portal expects you to just hand over the money with no qualms.

The American Fork Clinic used to be a great place to get care. It has gone dramatically down hill…read more When the switch was made to Premiere is had become a nightmare. Billing is constantly messed up despite multiple phone calls. Getting doctors to respond to test test results is impossible despite multiple phone calls. I don't think the doctors really know what is going on in the back office. There is so much incompetence. We love our doctor, who has been our doctor for many years, but because of the incompetence of the office and billing staff we can no longer stay. We are finding a different doctor. It is sad to see a once great clinic fall so far.

My friend recommended that I give Dr. Johnson a try after I had my first child. He is such a…read morewonderful doctor that I still continue to take my children to see him, even though we have moved some distance from his offices. He is great with my kids, but even more so, I love the way he finds time to compliment and encourage me as a parent.

We love Dr. Wise! He is great with our kids, and explains things very well. He did move to North…read moreValley Pediatrics in American Fork, UT 84003. He came to the American Fork Hospital when my 1st daughter was born to check on her, and he has been her pediatrician ever since!

We like Dr. Wise, he is really good with kids. We met him while our son was in the NICU. He was…read morevery good at explaining our son's progress every morning. I switched my 10 year old daughter to his care. We had been dealing with tummy issues and her old pediatrician's office always told us that it was all in her head. With her old pediatrician we only saw the actual pediatrician once. The remaining well-check visits were always done by their technicians, which I didn't like. When I switched my daughter to Dr. wise' care, he immediately knew what was wrong and what she needed done to get rid of her tummy issues. My daughter was sent to a children's hospital for a quick procedure and after that she did much better with her tummy. We never get assigned a technician, it's always him caring for his patients which is really nice. No dealing with random strangers every visit. I took one star because of their billing department. They should be able to remind you if there is a balance in your account when you bring your kids in. After our son's NICU stay, we were under the impression that his office was paid in full by our insurance. I visited I don't know how many times after my son was discharged from the NICU. As he went home on oxygen. Was never told, there was a balance. They sent us to a nasty collection agency who were rude and uncooperative when it came to the payment amount they wanted. We just barely finished paying that off but it was hectic to deal with those jerks. Any other doctor's office has reminded me that there is a balance in the account. That's nice and appreciated when you have so much on your plate already, caring for your newborn and being sleep deprived. I was upset about the whole billing department ordeal, but not enough to let it affect my decision to stick with a good pediatrician for my kids.