I've been coming here for years with my kids and everyone here has been really nice and helpful…read more However, a couple of days ago my daughter fell and broke her wrist in like 5 places. The friend that was with her when it happened drove her to the urgent care and my 20 yr old daughter met her there to help out. The PA, Tanner Frey, was apparently extremely rude to my kids. He called them "dumbasses" for being there and was insulting them for coming in to be seen. All of them were shocked and very upset. They reported everything to the front desk girl and I did as well. My oldest daughter called me crying when they left. I am still waiting to hear back from the manager. I left a message but they won't return my call.

Called in and they quoted me $125 for a visit. When I got the bill they had tacked on all kinds of…read moreextra fees without asking me. This was a very unpleasant surprise. When I get a service, I expect all fees and costs to be disclosed up front and made clear. This was NOT the case, and left me thinking that they will run up your bill in any way they can. I would not recommend these extortionists to anyone.

Expect to wait and be ignored. I waited over 30 mins with an appointment. Then waited again for the…read moredoctor over 20 mins. In total I was there for over an hour. I already was not feeling good and just wanted to get home to sleep. Expect long waits. There is nothing urgent about this place.

Its a sad day when a medical practice decides nickel and diming their patients is a better strategy…read morethen patient care. Without getting into details, just know this has been my providing office for years. I've never complained, always paid on time, and had good experiences. Moving to their new building that has changed. Be warned their are no exceptions, they don't ever make mistakes and the bill is left to you...while you still have to figure out your own health. I tried to consult with them to make this right several times. They didn't want to budge. So even if they respond to this review to save face, put your health in better and hands and your money. I would have recommended them prior to this which is why its pretty awful.

Called to make sure they were open, they said they were open until 10pm, but once we arrived there…read morewas a sign that said they updated their business hours and now close at 6pm. If you can put a sign up, update your phone messages as well.

I have been to this InstaCare numerous times. They always provide high-quality care. One time I…read morewent for a urine test and was taken immediately to the hospital where I was hospitalized with sepsis. I took my elderly father there and he indicated they were more thorough than any Instacare he has ever been to. They called in an x-ray technician for x-rays, and he had a complete evaluation of his issues which was very important for an ill man in his 90's.

Actually care about helping their patients. Wonderful staff. Always very fast and easy to get in…read moreand out. They have gone above and beyond to help with insurance issues and medication needs. So happy I found them.

I've been a patient here for almost a year now. If I am scheduling an appointment or calling with…read morequestions. I'm always speaking with someone that is very friendly and very helpful. I always leave feeling better than I did before. They are now called premier family medical and I highly recommend this practice.

I found myself feeling a bit under the weather while visiting the SLC area. I had classic cold…read moresymptoms, but I wanted to ensure it wasn't something more sinister before hopping on a flight back to Phoenix. I was quickly processed by the receptionists and screened for insurance information. I was then taken to "the back" and brought to an exam room. The nurse who assisted me was Jessica and she was very friendly. After taking my vitals and a short wait, PA Mark came in. He was honestly great. He explained to me the various renditions of a cold that I could be experiencing. He also thoroughly discussed the benefits of getting a flu shot with me, which I appreciated because I'm a proud annual recipient of the flu shot. Another nurse then came in to swab me for a Covid/flu test. All came back negative, thankfully. I didn't expect or want to need to access healthcare while on my trip, but this urgent care made it easy and quick--I was in and out in about an hour. I hope not to need their services next time I'm in the SLC area, but if I do, I know I'd be in good hands.

After reading the reviews I was cautious of my visit, but there wasn't much to worry about. I'm new…read moreto Utah so they helped set up a patient profile for me, and I waited no more than 15 minutes before I got my strep test done. I met Dr. Christiansen, who was very concise about what he thought. All around the staff was nice and I wasn't there for more than 30 minutes. I just wish they took appointments!

I needed to get some blood-work done and this was the closest location. I didn't have an…read moreappointment; but got there right at 8am. I was able to get my blood drawn quickly and was in and out by 8:15am! The phlebotomist was friendly and didn't have an issue getting my blood; other people usually have issues so I appreciated not having to be stuck multiple times.

We were welcomed in and we're seen quickly on a Sunday afternoon. However, we had an awful…read moreexperience as far as "diagnosis". We went in for my 16 month old son who had been feverish and crying, with some other visible symptoms.(I expressed my concerns of strep) We felt as if they were trying to get us in and out asap. The Dr. Said "I don't know what the problem is, but we'll treat it, as if it were cellulitis." She also diagnosed him with an ear infection. I did not like the answer she gave us. So we went in this morning (Monday) to my son's regular pediatrician. We find out that he does have strep, and no cellulitis or ear infection. The prescription she wrote would not have resolved my son's issues and he would gave gotten more sick. I intend to get my 40$ copay back and plan to never go there again.

One of the worst medical experiences I've ever had…read more We brought my young daughter in with throat pain, chills, and visible spots on the back of her throat. The doctor by the name of Marshall Willis came in extremely rushed and did not examine her properly. He did not check her ears and did not even look at her throat. The only thing he did was a nasal swab for COVID. When we asked whether the swab also tested for strep, he explicitly told us yes and said the strep test was negative. He then dismissed us and told us to give her Tylenol. Five days later, my daughter was in severe pain, could barely swallow, and had intense ear pain. We returned to Premier Medical and thankfully saw a different doctor. That doctor informed us the previous doctor never performed a strep test at all. He examined her throat, said it looked very bad and extremely painful, ran an actual strep test, and it came back positive. Because of the first doctor's Marshall Willis failure to examine her and his false claim that a strep test was done, my daughter suffered unnecessarily for days and we had to pay for a second visit just to receive proper care. This was careless, misleading, and unacceptable medical treatment. I have never had such a bad experience with a physician, and I truly believe doctor Willis should not be treating patients.

Waste the time and money. They just run around not give me the answers you need to get medical…read moreproblem solved. We first start going to them they were great they're ability to help people is really gone downhill

I thought this was a hospital but it's a clinic... a huge clinic. A very nice clinic. When I…read moreentered I thought I was in Nordstrom with the piano player, customer service desk right in front. A greeter to field the low hanging fruit. The decor is fresh, lots of light. Vibrant and alive with a good energy. Team members are dressed in red polos and have great smiles. I saw a sign " A health tradition of putting patients and employees first" . Definitely feel that care. I hung out as my friend checked in. They gave me a coupon for 20% off for cafe Tumbleweeds... daily specials Monday to Friday. Today is roasted turkey breast, masked taters and dressing, yes gravy too... all for $8!!! And I get 20% off?!?! The turkey was so moist... I forgot there's also string beans. This was a very good lunch, affordable and plenty... so full right now. I finished my cafe experience with a 16 ounce cappuccino from the espresso bar... they make smoothies too. There's also a machine that makes vegan blends. No sugar, vegan, healthy... I'm full so haven't test this one but looks promising. I love this place

Loved my experience visiting Kirsti, NP at the Women's Health Clinic for my pregnancy visits! She's…read morebeen so gentle, social, and sweet during every visit. She truly listens to you and recommends things to do for your pregnancy symptoms. She works closely with Dr. Harker at the Madsen location. They also have you register for the MyChart app that comes in so handy for communication with the NP, Obstetrician, front staff, etc. the app helps get schedules, lab results, documents for work, and more. I was amazed by this since most places do it old school and they either call you or you have to go in. Truly an amazing place if you are pregnant and want to establish care through your pregnancy! Unfortunately I am moving to a different state and have to establish new care.

I recently went here for a sore throat. It was a Sunday morning and I was grateful they were open…read moreearly at 8am because I was feeling awful. There was no wait and I was seen in about 10 minutes. I wasn't put in a room and left alone for a long time. The nurse checked my vitals and shorty after the Dr was in the examine me. The Dr was friendly & professional and had good recommendations. I was in/out in less than 40 minutes. The lobby and patient rooms were clean and tidy. This is a great place for a quick visit or check up.

Had originally left a great review however 3 people in my household just got a bill from Medallus…read morefor $90 for a visit that was YEARS ago. All 3 people visited on different dates, paid the co pay and all that and was seen for different things but now YEARS later we all randomly get a bill for $90 each. so sketchy!!!!

The Customer service lady was terrible. She was so rude and not helpful at all. Just told us to…read morecall out insurance over and over again. We had already done that and just needed more information. Good luck! You need someone who cares to help people on the phones. Ridiculous customer service experience

I had a wonderful visit...... Absolutely 5 stars for this…read moreplace This was my first ever visit to Planned Parenthood I came in for an abortion consultation Scheduling (via their helpline phone number) was easy. I was able to get an appointment scheduled within 5 days. I showed up early for my appointment, and they were able to immediately see me. I was in and out in 40 minutes. As an FYI to others- This Orem location does not do in clinic abortion procedures, nor do they offer you the abortion pill---- the Orem location only does the one hour abortion consult (for $30), then they schedule the actual procedure for the SLC Metro clinic Very clean VERY nice staff and doctors Very safe environment I would highly recommend this location!! No clue what the bad reviews are talking about....... A very nice doctors office