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    Ling Yun, MD

    5.0 (1 review)
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    7 years ago

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    Revere Health - Waiting room

    Revere Health

    2.0(25 reviews)
    1.5 mi

    Since the first of the year it is nearly impossible to talk to a live person when trying to get…read moreinformation about medications, results or even make an appointment. The Cardiology department is nonexistent at certain locations now and when you finally get put on hold to talk to someone it takes an eternity it seems like to have someone pick up. Quality of patient service has diminished considerably. Starting to look else where for providers. One final comment. Not everyone one has internet or is tech savvy enough to go through all the hoops to use online communications

    Revere medical closed my local Dr office. Current Dr left his practice here. Revere notified me I…read moreneeded to find a new physician. They even gave me local Dr they recommended. I selected one of their Doctors and thought everything was good. Letter from them explained all medical records were safe and could be forwarded to my new Dr. I had my lab work completed as requested and received a phone call that (I) MUST NOW COMPLETE a bunch of release forms and paperwork so I can see my new Doctor. Inconvenience means nothing to them. The office person that called me was plain out and out rude on the phone. Actually accusing me of jumping ship and getting a new Doctor. Let's remember they recommended this Dr. I would not recommend anyone that doesn't want problems to deal with. Do not use Revere Medical if anyone else is avaliable.

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    Revere Health - Waiting room

    Waiting room

    Revere Health - Revere Health American Fork Gastroenterology

    Revere Health American Fork Gastroenterology

    Revere Health - This line extended to down the length of the building at 5:30pm on 4.5.21 and was not moving fast.

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    This line extended to down the length of the building at 5:30pm on 4.5.21 and was not moving fast.

    Revere Health

    Revere Health

    1.0(3 reviews)
    0.0 mi

    If you want timely care or a service that Revere health cannot bill for immediately, do NOT go to…read moreRevere Health. Employees of Revere Health DO NO care about satisfying you, maybe some of their doctors do, but for the most part, Revere's staff does not care about you. --- I got a blood test done by LabCorp in Sandy, part of the Revere System, a day before I was to see my doctor in American Fork, The LabCorp office manager said she would send the results to the AF clinic the same day. When I arrived for my meeting the next day, the report was not there. I asked the office manager, of their Internal Medicine Clinic to look for it, and she said it was not there. I asked her to call the Lab, and she refused, saying it was not part of her job. As a result, I suffered major discomfort and pain waiting on the lab results for the next 11 days. Neither my doctor nor I have received these results, even after 11 days--after promised same-day delivery. After 10 days, I remembered having similar symptoms 25 years before, and what cured them. I took the same medicine as I did then, an over-the-counter medicine, and it cured my painful symptoms. LabCorp brags about offering high-tech solutions, but still uses faxes and snail mail to deliver results. They flatly refuse to email the results. They spend thousands of dollars on their test equipment, but zero dollars to improve the delivery of their results, even for equipment that will reduce a patient's time in pain or discomfort. Apparently LabCorp does not care about you, especially if you need ANYTHING done out that is even slightly out of the ordinary. Their attitudes towards patients suck, especially when you ask for something they promised and did not deliver. They really don't want to talk to you--their customer service department has an unlisted number. It is 800-788-9738 Revere has a similar pattern; if they can't bill for a service, even a minor request, it simply won't happen, unless you make it more painful for them to ignore you rather than deliver what they promised. This however, takes time, time that patients are in discomfort or pain. -- I had a burning mouth problem, which a Revere ENT treated with a prescription. When it ran out, they took 10 days to OK a refill--ten days of my mouth burning in pain. Revere's office manager said they had sent an Ok to the pharmacy but the pharmacy said they had gotten nothing, five days in a row. I was able to get a refill only after having a conference call with both the pharmacy and the doctor's nurse on the line, which took an hour to set up and conduct. The doctor's nurse finally said she would send "another" approval to the pharmacy, when the doctor returned in 5 days. I said that if I did not get the approval that day, I would tell the world just how uncaring their patient care actually is. That day, they found a doctor outside the clinic to approve the refill. Again, if you need any service slightly out of what Revere Health or LabCorp does on a routine basis, DO NOT count on it happening, especially if Revere can't bill for it, immediately. Their system is set up to manage only their immediately billable, routine services, delivered according to THEIR routines. They apparently care most about making money and doing only what they have to. Based on ten years of receiving their care, I have learned this; they do not care about you, in the slightest. Their mission is simply making money, as fast as possible and at lowest cost.

    Central Utah seemed helpful and nice to work with. I was helping my father pay some medical bills…read more When I called in they told me to wait and be patient to see what insurance would pay then sent us to collections so they could charge us what amounts to a 205% interest charge. Is this a title loan company?? Wowza! My father is on social security and doesn't have a lot of money. I ask for them to waive the change. "Sorry! Understanding and feelings aren't part of business, we have policies" Ive never heard anything so cold. Ouch!! Unfortunately you don't always get to shop around when you desperately need medical attention but unless its a matter of life and death we will never go back. I wonder if this is why they are changing their name.

    Mark K Hafen, DO

    Mark K Hafen, DO

    3.0(2 reviews)
    0.4 mi

    The best doctor we've ever had! Hafen is excellent and we're sad we live too far now, because a lot…read moreof the doctors in are area are not that great. My only hopes is he moves to Herriman! :)

    Dr. Hafen is a great physician, friendly staff. However I had a disappointing experience regarding…read morehow the Premier "system" mishandled test results. Despite downloading this "my chart" which was promised to be better, easier etc., the opposite is true. I have my results from the Imaging and other tests but my doctor doesn't. Both providers say they sent them to us at the same time. I even offered to provide them. The PFM receptionist told me I must make an appointment with a technician to retrieve my records, felt like I was being hustled for a co-pay, she seemed more concerned with the collection of a copay than resolving the problem. I paid them money on time. I showed up for the appointments on time. Patients have to navigate complicated insurance bureaucracy, pay thousands / year in premiums plus co-pay before services rendered, another copay to make an appointment to get records then another copay. I'm frustrated and confused why the patient has the test results but the doctor doesn't and the technician said they will not make an effort to get the results of the tests they ordered. I guess I will have try and interpret the results myself as Premier won't lift a finger-to get the results of the tests they ordered from the provider they sent me to. Good people in a broken system, who cares? Not the PFM reseptionist.

    Ling Yun, MD - internalmed - Updated May 2026

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