My experience with the office staff at South Hill Periodontics was, frankly, one of the most…read morefrustrating and unprofessional administrative encounters I have had with a healthcare provider. The issue itself was simple: a basic question about a billing code that was submitted to my insurance. At no point before the appointment was it clearly disclosed that the visit would be billed as a full examination, which ultimately left me responsible for a balance that could have easily been clarified beforehand. Any competent dental office should be able to explain what services are being billed, what insurance is expected to cover, and what the patient may be responsible for. This is not an advanced administrative task -- it is basic patient communication. What made the situation significantly worse was the near-total lack of responsiveness from the office staff. For nearly three weeks, I attempted to reach someone who could explain the charge. Multiple calls during normal business hours went unanswered, and messages were left without any return call. For a medical office, this level of inaccessibility is unacceptable. Eventually, I was able to speak with the office manager. During that conversation, we discussed contacting my insurance company to clarify the billing code. After hanging up, I called my insurer and received a clear answer about the code in about 20 minutes. When I called the office back to relay the information, I was told the manager had suddenly gone on vacation -- in the middle of a weekday -- and once again no one followed up. At that point, the pattern was obvious: poor communication, poor accountability, and an administrative staff that appears either unwilling or unable to handle basic patient inquiries. Ironically, the most concerning takeaway is not the billing issue itself, but what it suggests about how the office is run. Administrative competence is a reflection of leadership. If the doctor allows this level of disorganization and inaccessibility in the front office, it raises serious concerns about the overall standards of the practice. In the end, I am actually relieved that I did not proceed with treatment there. If something as simple as a billing question requires weeks of effort and still yields no meaningful response, I would hate to see how more serious matters are handled. Patients deserve transparency, responsiveness, and professionalism -- none of which were demonstrated here.

outstanding office experiences and have always had good care from the Dr. and Hygienists .read more

I absolutely appreciate the professionalism, compassion, expertise and attentiveness of the entire…read morestaff. Diagnosis and treatment are individualized and research based. Instructions are clear. Dr. Nygaard is brilliant, cutting edge in approach and very skilled. I am doing my part via rigorous compliance, and I am justifiably optimistic about my case. Thank you! I give this practice my highest recommendation.

Coming to Dr. Nygaard's office has been a much different experience than I have had with other…read moremedical visits. I was recommended by my dentist, Dr. Wilson of Sodorff & Wilson, for my gum grafting. From the moment I interacted with the receptionist and all through my initial appointment, it was very apparent to me that everyone here is both personable and opinionated. That can make one feel both uncomfortable as well as more connected and aware. So it's a good and a bad thing depending on how you look at it. If you like the customer service facade of many medical practices then this may not enjoy your experience here. Dr. Nygaard and her assistant are both very experienced and very opinionated women and they don't hold back on bringing up their critique on your health, even in areas you didn't come in to talk about. I will disclaim that while this may have been a bit more stimulating emotionally then I bargained for, it ultimately is not something I dislike; I appreciate that the medical world is in flux and filled with new research and approaches, so I find it refreshing and valuable to have real discussions with my doctors. I want to talk to my regular dentist about some of the things Dr. Nygaard recommended as far as my dental hygiene (she told me to try switching to a different toothbrush, changing my brushing technique) because I was given some ideas I have never heard before. Anyway, I think there is a wholistic health approach here, for sure. And it makes you feel like Dr. Nygaard is very very passionate about what she does and she is really thinking about you as an individual. That being said, I can see why some people have a negative experience. Most important, Dr. Nygaard is amazing at what she does. My gum graft looks so good. I was really nervous about the cosmetic aspect of it and I couldn't be happier. I would recommend coming here. I do agree that the receptionist shouldn't be bringing up irrelevant personal topics with patients and that this office should definitely address that, but it just isn't a significant enough factor for me. I fully trust Dr. Nygaard's surgical abilities.

Amazing staff! After having quite a bit of trauma to my teeth and jaw I was extremely nervous and…read moreterrified for a deep cleaning . Kendra was amazing. very comforting did a thorough cleaning 10/10 would recommend this office

I had my wisdom teeth taken out and during the procedure experienced a lot of pain. When I moaned…read moreand groaned a few times, Dr. Aeschliman just told me I was doing good. He did not stop to give me some medicine like more novocaine or administer nitrous oxide. Very unpleasant experience. I remember everything and it was very, very painful. I will never go back for any treatment what so ever from Dr. Aeschliman. Robert Coleman

This is the best dental office I've ever been to. Jen was my dental hygienist and she's so nice,…read moreknowledgeable, and great at her job! The girls at the front were always really friendly, and the lady that took care of billing. Sadley, I've moved out of state so I'm not a patient anymore. I highly recommend this office!

I am 67 and have had many dentists over the years, and none of them are in the same league as Dr…read more Rick and his professional, friendly, and knowledgeable staff. Dr. Weigand has been my dentist for a couple of decades now, and he is constantly using the latest technology and keeping on top of the best dental practices. My recent crown was pain-free, the procedure was done quickly with every step explained, and ending in a perfect fit.

The staff is friendly and caring. They make sure you are so comfortable...where else can you get a…read moremassage while getting your teeth cleaned? They are the BEST!

Dr McCombs is an amazing dr! He did a gum graft on me and despite being nervous it was a great…read moreexperience.

Dr Heinrich and his staff are top notch! I have been going to him for several years. From the…read moremoment I first walked in, the entire team were welcoming and friendly. They made me feel like I mattered, I wasn't just another patient to make them money. It was clear that they cared about my needs and what was important to me, as part of my overall health treatment. I highly recommend Dr. Heinrich and his team!

Visiting my mom here in Washington. My husband cracked a filling and needed an appointment ASAP. He…read morewas able to be seen the next day after a call was put in! Everyone is so nice and Robb does great work. If your in need a a good dentist in the area this is the place and so much shopping near by if you need to get out while your spouse is getting work done!

We just moved to Spokane and my husband broke a tooth. They got him in right away and took…read moreexcellent care of him. I booked my cleaning and we are both super pleased with the staff and dentist.

Excellent dentist! He will be my new dentist for sure! He is very patient and soft spoken, which…read moreimmediately put me at ease. His staff were all extremely friendly and helpful. I broke a tooth and my current dentist couldn't get me in before Christmas; however, Harken Dental (who wasn't even my dentist) fit me in! I didn't require a Novacaine injection which was such a relief, and I was in and out so quickly! My tooth matched up perfectly! I am very pleased!

My dentist did FULL X-Rays and a very thorough exam before recommending a consult with AES to…read moredetermine if I need a Root Canal or an Implant. After checking with both of my dental insurance companies, AES called to advise that I had to pay $200 out-of-pocket for ADDITIONAL X-Rays before they would even look in my mouth. This was just a consult, and the X-Rays provided were brand new and very clear! This is an obvious money grab, and they're clearly not interested in what's best for the patient overall outcomes. This is blatant corporate greed.

Professional and kind staff. My root canal was painless and done quickly. Thank You!read more