Dr. Clayhold replaced a failed implant that became severely infected after surgery. I was in the…read moreprocess of moving out of state and called their office to inform them of the golf ball-sized infection in my extremely bruised face. While they called in an antibiotic prescription it didn't help. When I tried reaching Dr. Clayhold after hours on his cell phone, it went to voice mail. I ended up needing emergency surgery ($3,000) from a different surgeon to have the implant taken out. Not only did Dr. Clayhold and his practice refuse to reimburse me for the work they'd done, they suggested that since I was able to drive 100 miles to the "new" surgeon, I should have driven the 400 miles to their office for them to take care of it. As it was, given my pain level, I was in no condition to make either of the trips and had to find someone to drive me to the closer surgeon. Dr. Clayhold's office did offer me an insulting $500 "hardship" credit to my $5,000+ procedure, which included a $1,000 robotics upcharge less than 24 hours before surgery, related to my bone density. The entire experience was a nightmare. I was on antibiotics for nearly a month, missed several days of work, and $8,000 later, I still don't have an implant.

Dr. Clayhold and staff are amazing! From bubbly "Sandra" in reception to the after care appt by Dr…read more Clayhold I would highly recommend this place! - very professional nurses that explain EVERYTHING before hand about procedure, they even put everything in writing - billing is explained before procedure and explained accurately so there are no surprises I rarely write reviews but my husband has been seeing Dr. Clayhold for the past 2 years and has been very well taken care of. He has been in about 10 times for bone graphing/tooth extractions/implants...And wouldn't regret spending the money to get everything taken care of correctly!!! I recently had all 4 wisdom teeth extracted and had no problems pre or post procedure! You will not want to go any place else!!!

This is the worst dental practice. I spent 25+years working in dentistry first as an assistant…read moreand finished working as a manager. They don't care about their patients! I have many medical issues and after the extractions no one called to check on me. I also question Dr Freuen's surgical prowess. My mouth felt like soft ragged tissue. I have had teeth extracted and seen many teeth extracted and have never witnessed tissue looking like this. If you have to go to the practice see a different doctor

This is the South Hill Office - I came in with my 19 yo daughter who was referred to have her…read morewisdom teeth pulled. Since she is 19 she is considered an adult. The finance lady (Kara) had called her and told her the bill would be $1700. My daughter told the lady that she cannot afford that bill. The finance lady said oh don't worry about it. Insurance will cover most of that and the bill will be way less. I like to give you a high number just in case. She never called my daughter back. On the day of her appointment they brought her back and started her visit. Halfway through the visit and right before she was set to get an IV the financial lady (Kara) came in and told us the bill would be $1529. I was in shock and I asked why. She said we had used 62% of our alloted annual maximum and that we had to pay the difference in full. Mind you it is mid November and that my annual maximum would reset 1/1/2023. When I asked how much would it be in January she said oh I don't have those numbers. She then told my daughter "We discussed this." My daughter was so scared she didn't know what to say. Kara said we can do payments but who cares. It doesn't change the cost. This procedure could have been done in January for $1000 less than the current visit. I left furious and Kara basically said well your daughter is 19 and I do not have to inform you. But I will take your credit card. So after my daughter had her procedure she explained to me what Kara had told her. She NEVER called her back with an updated estimate and they WAITED until she was in the chair and about to get an IV to spring that bill on her. Mind you she is 19. If I was not there how in the world would she have paid that? And what would they do at that point? Put her on a payment plan? Make her open a credit card? This is SO SHADY. You deceive her with an amount. Tell her don't worry it will be way less, get her in the chair halfway through the exam and then spring that 1529 bill on her. That is completely unfair. You could have put her into a debt that she could not pay as a 19 yo. You basically deceived her. And then when I came out furious Kara basically blamed my daughter. This was her fault. She never gave a real estimate, told her it would be way less when she said she can't afford that and then said nothing until she was about to have a needle put in her vein. I plan to file complaints with my insurance company, BBB, notify my dentist and dispute my card. I have never been put in a position like that before. If it was me I would have completely walked out. But because it was my daughter what am I going to tell her? Get up we are leaving? And what would you have done to to her had I not been there. Please do not use this place. This was so awful what they did. I felt bullied into a bill that was unnecessary and cost me $1000 right around Christmas. I don't like being bullied.

Today I had an oral surgery done at this location. The nurses were extremely calm & professional,…read moreensuring I would calm down & lower my blood pressure! They were so skilled in giving the numbing shots that I was able to breathe & relax. The office personnel also went through a lot to make sure my insurance paid the larger portion. I really recommend this business!

Save yourself heartache and money by going to this establishment. Their bedside manners are awful…read moreand have expanded to bring in more money to their pockets. Horrible customer service jus want to get as many paitents in with no care for human compassion. Not recommended

Trailhead Dental provided an exceptional care experience. After 6 years without preventative care…read moredue to our retirement, research led us to Dr Storer for a crown following a root canal done by an endodontis. Beginning with Courtney and Ashley's welcome and support, Dr Storer and his assistant Cassidy ensured expertise and attentive monitoring of any discomfort was exceedingly reassuring. He provides state of the art diagnostics and restorative care, start to finish. Dr Storer at Trailhead Dental id now our overall dental wellness professional for life.

From the owner: Welcome Trailhead Dental - Spokane, located in the Indian Trail area. We offer comprehensive care…read morefor both kids and adults in a warm, friendly environment. Our experienced team emphasizes preventive care and tailors services to meet each patient's needs, from routine check-ups and cleanings to advanced treatments like implants, wisdom teeth removal, veneers, and Invisalign. Using state-of-the-art technology and the latest techniques, we ensure high-quality care for the whole family. Our welcoming atmosphere eases anxieties, making visits more pleasant. Whether it's a simple cleaning or a complex procedure, we support you every step of the way. Experience a new standard in family dental care--where compassion meets expertise.

I'm so glad I moved to Seattle, but I wish I could have brought Dr. Charbonneau with me!…read more They are the definition of gentle dentistry! KCP air abrasion, laser detection, mechanical injection You can even watch cartoons on the ceiling while they work! They worked with my budget for a payment plan too! A++++++++++++

Worst fitting dentures ever, had 2 apps and when I went in they did not have me scheduled in spite…read moreof the fact I had a card with the date and time on it...never called me back to reschedule and at that point because if the I'll fitting dentures...I gave up on them...I'll go elsewhere after the 1st of the year..just too bad for me that I still owe on the 2,000 they charged me...SSI doesn't cover the entire cost...I Do Not recommend them at all! Highly disappointed!

My recent visit went well. Kelly did a good job cleaning my teeth and Dr. Johnson was warm and…read morefriendly. Pleasant experience and Staff was on time.

I left this office with two new beautiful carved crowns. Needless to say I am very happy! Dr…read more Regalado does beautiful work! I don't claim to be an expert on dentistry but in years past I worked in dental offices so I have a fairly good idea of who does excellent work and who doesn't! Dr. Regalado's dentistry is some of nicest I have seen here in Spokane! All an all he is generally a very nice man very kind and patient. I can't end this comment without mentioning what nice people the staff is !!

I am a former U.S. Navy dental technician; that said, I recently had visited Dr. Regelado's office…read morefor repair of a chipped tooth (2/3 of the tooth had chipped away). He used state of the art equipment to create a porcelain crown, which really impressed me. No waiting for two weeks to have it sent to a dental lab, it was all done in his office using a computer and a machine which carved the crown. I heartily recommend him for anyone who needs good dental work at a reasonable price.

Great relaxing environment and friendly, welcoming staff. They work with my insurance and give me…read morequotes for procedures before seeing if I want to schedule. My teeth and gums feel clean and taken care of. I also get the option of a numbing rinse before a cleaning (which I love). I also get to leave with a new toothbrush, floss and tooth paste. They also see kids and I have heard them handle kids fears well.

Who owns this business? - we saw them in 2017 maybe? we had duel insurance and so we had little or…read moreno out of pocket ever for dental. We were presented with a large bill. We questioned it and thought they'd resubmitted the bill for payment to our insurance never heard from them until some women named Michelle Olmsted DDS turned this bill over to collections. We'd never seen her EVER! We have contacted the Washington state Attorney General and filed a complaint.

Highly recommended!…read more Dr. Robert DesRoches Jr. and team are great at what they do. They offer the perfect combination of professionalism mixed with a genuinely caring attitude. The work they did on my teeth was thorough, with them talking through each step, explaining what they were doing and why they were doing it. I couldn't be more satisfied with their work and trust them with one of the most important aspects of life, my health.

I was in Spokane for moving my son over there and some how my crown fell out. Called 5 mile smiles,…read moretold them that I'm just here for few days and this happened. The receptionist on the phone was very very nice and gave me asap appointment. Called at11 am and saw the doctor with his great, professional team an hour later at 12 pm. Doctor re cement my Crown so quickly. My first time experience was just amazingly great. Thank you all for your fantastic attitude and great job.

I first visited Dr. K about 4 years ago. I was in need of a dentist and I lived nearby. At the…read morefirst visit I like him, he seemed kind and said he could help me. I had dental issues after cancer and chemotherapy and needed a lot of work done. i told him I have fear around dental work but he assured me I would be fine in his care. Once the actuAl worked started started to have a few hesitations. if I tensed while he worked on my teeth he would tell me I just needed to breath deeply and relax. I tried but it was difficult and he would become stern and start talking to me in a lecturing manner. This continued until he had to be out of the office for surgery of some sort and without warning, I came to an appointment and instead of him, a different dentist was there. I felt confused. He ended up removing one of the implant post I had without talking to me about it and his work on my teeth was questionable. I had been fitted with dentures by Dr. K before his surgery and absence. when Dr. K. finally returned he seemed not to remember me and didn't believe me when I told him the dates he had done the work. He told me the dentures had to be much older than I was saying. he had his assistant check and found out I was telling home the truth. It only got worse from there. The dentures never fit correctly and when he would check them he would tell me the fit was good. The last visit broke down quickly. As he checked my teeth he kept asking me if I was grinding my teeth and saying they were fine. I told him that's not what he said before. I said that a number of times in response and he grew angry at me and raised his voice telling me to leave because he couldn't help me. He continued with a raised voice as I stood to leave. He said to me that it would have worked better with a lower bridge and I agreed as he blocked my way out of the room. The other patients were looking at me as I tried to get past him and to the door to leave. I finally got past him and hurried to the door to leave. It was one of the most humiliating experiences in my life.