I cannot say enough positive things about this dental office! Right off the bat, the ladies at the…read morefront desk are incredibly nice and welcoming. There is a full coffee bar and your order gets taken before your appointment so your drink is ready right when you leave. The hygienist, Nikki, was the most sweet and caring person and made my first appointment incredible. She was very kind and explained the entire process to me, what she saw on the monitor, and why the treatment plan was recommended with opportunity for me to change if I wanted to. Dr.Derek was very nice as well and both were sensitive about my oral history as well as genuine with how we will move forward. This office puts every other dentist I've ever had to shame because Dr.C's office has the most competent and knowledgeable crew you will find in Washington. They even have products on hand you can buy like xylitol paste which saves a trip to the store. I'm excited for my next appointment!

Great care, staff is experienced . And they care about the patients. Non judgements about quality…read moreof teeth

I was very disappointed with this dentistry clinic because they initially accepted my insurance. In…read morethe middle of my treatment they cancel their contract with my insurance but didn't communicate with several patients. At the end, I was charged way more than the agreed amount. I tried to talk and was ignored. I find this very unprofessional and unethical. Anything that we agree upon before the start of a treatment should be honored even if one of the parties decided to change terms at some point. Very very disappointed. I work very hard to pay all my bills in time, and to be caught with a "surpise" additional bill was not fair to me or any other patients that were in the same position.

This place is alright. Friendly front desk. Hygienist were OK and dentist was nice, but…read moreconversations were just a little awkward and neither my wife and I were ever comfortable. The more frustrating aspect is we got charged over $50 for a comprehensive exam because insurance only allows a comprehensive exam once every two years. But the previous comprehensive exam (done within the last two years) was done by a different dentist, so insurance would cover their compressive exam. They sent the wrong codes to insurance and they were adamant about us paying the fee. Pretty ridiculous, and frustrating because previous dentist we had for 5+ years, we never paid a dime. The lack of attention with insurance codes and burdening their client is disappointing and we will be going somewhere else now.

I have struggled with dental anxiety for years and I have never felt more safe and taken care of…read morebefore! Dr. Regelin and his team are phenomenal in their services as well as hospitality. Would absolutely recommend this office and staff to anyone!!!

I've been around a lot of years and had a few dentists. I had a great one in the TriCities that got…read moremy oral hygiene straightened out. I moved here and Dr Regelin was referred to me by my kid. Maybe the best referral ever! The good doc listens and speaks with you like you have some brains and can make a good choice for the care and treatment necessary. And he's very skilled in the oral maintenance arts. His staff is superb and welcoming. Can't ask more from a Doctor/Dentist.

Loved getting my dental cleaning from the lovely hygienis, Sharon. She is always so kind and…read morepersonable and makes me feel very relaxed during my visits. Additionally, Mint was great in contacting me to switch up my visit to a sooner appointment and even called when I was running late to make sure I was okay. Very grateful that they are taking over the Lakeside Dental location are continuing to provide better access to dental services.

This office is horrible. I went in for a cleaning and they told me my implant was failing. I went…read moreto the oral surgeon and he said it was perfectly fine. It looked just like the last x-ray that was taken. The dentist wanted to do something about my failing implant and it wasn't failing. I've had nothing but problems with this office. The list goes on and on. The staff in the front office is poorly trained. The doctors are looking to make money. The hygienist and dental assistance are very very good but other than that, I would not go to this office. I will never step foot in this office again. it is that horrible with the front desk and with the dentist. They also incorrectly build my insurance, which is insurance fraud.

3 Issues: 1)…read moreINCOMPETENCE 2) INCONSISTENCY 3) UNPROFESSIONAL 4) UNREALISTIC I was specifically making an appointment for veneers & a treatment plan. The front desk receptionist / scheduler scheduled me a veneer specialist. In fact, I SPECIFICALLY was CLEAR w/the office that I needed a veneer SPECIALIST. She confirmed this. My Appointment was scheduled for Wed Feb 11, 2026 at 12p PST. Ogdan calls me at 10am (Waking me up because I have medical insomnia since My Military Service) and states "Hello, this is Jennifer at Orban Dental. I am reaching out to you because you are scheduled today at 12pm to discuss veneers. Our front office put you with a provider that does not regularly do veneers, but we do have an opening a little earlier at 10:40am with the doctor that does cosmetic cases. Would that earlier time work for you? -Orban Family Dental -Orban Family Dental" My Thoughts: The Receptionist / Scheduler 100% knew I needed to see someone SPECIFICALLY for Veneers AND I double-checked w/this front desk lady, and yet this office is contradicting themselves & claiming the OPPOSITE (This is a RED FLAG!). I asked if they could get me in with another specialist (Since they got it totally wrong even though I DOUBLE-CHECKED after they initially scheduled me with a specialist), and she said not until the 17th, which is nearly a week from now. Again, 1) The office lady ORIGINALLY scheduled me a veneer specialist AND 2) I specifically DOUBLE-CHECKED that the individual they scheduled me with was a veneer specialist. THEN, to make matters, worse they send me a random *LAST-MINUTE* text to cancel My Appointment without My Authorization! SAME-DAY they wrote: "We have been unable to reach you, so we are canceling your appt for now. -Orban Family Dental" So because I had not immediately responded to their text, they are randomly canceling My Appointment?! I had cleared My Calendar to be able to MAKE it to their Appointment! I had it scheduled for over a week / well in-ADVANCE! I explained all of this to them and she suggested that I come in in 30 minutes at "10:40am" (Note: I was in bed (Due to insomnia from the Military Service) when she wrote me all of this sleeping - her message actually woke me up), and when I agreed to, she unrealistically said, "Prior to your appointment, Please complete your new patient forms here: https://mdnt.io/e/qntWX55yE0 If you would rather complete your forms in the office, arrive 15 minutes prior to your scheduled time. -Orban Family Dental" I said, "Canceling my appointment and then offering a last-minute appointment and expecting me to fill out all this paperwork at the very last minute?? Totally unrealistic. God bless you guys good luck." You cannot POSSIBLY expect someone to get this done when you cancel / change all of this last minute and are giving them literally only 30 minutes to get from their home to your appointment while they are still in BED! I hadn't even brushed My Teeth yet. She just cancelled & rescheduled last minute and then unrealistically expected me to fill out all of this paperwork, as well?! It physically can NOT be done! VERY UNREALISTIC. So: 1) INCOMPETENCE 2) INCONSISTENCY 3) UNPROFESSIONAL 4) UNREALISTIC 0-STAR

I had a very positive experience here. The staff is kind, respectful, and empathetic. In short,…read morethey treated me like a person. I would recommend the care and quality they put into their patients.

The dental hygienist was very thorough and gentle. She did a great job !It was a pleasure meeting…read moreDr. Nielsen. He went over a few things and explained what he was talking about. Looking forward to a long relationship at their office.

I went to get my teeth cleaned twice at this location. The first time I went in, the hygienist did…read morea fantastic job. Gave me a deep clean and spent nearly 45 min-1hr working on my teeth. Was very happy with the cleaning so I went back. The second time I went in to get my teeth cleaned, it was a newer hygienist and she was not prepared. Spent 10-15 min when I first sat down getting her things together. Then after the Dr checked me out, she spent MAYBE a total of 15 min cleaning my teeth. She had made a comment about how good my teeth look, and I think that therefore meant to her that she didn't need to spend time actually doing a deep clean. Which is absolutely not how that works. If I'm spending $300 out of pocket for you to clean my teeth, you'd better be looking in all the little nooks and crannies. I was in and out of that office in under an hour and was very upset at the cleaning I received. I tried to talk to the front desk about it but they were very uninterested and far from helpful. Basically gave me a, "Oh well. Pay us the $300." Will never return here.

Love, love, looooove this place. If you truly want good holistic dentistry where the staff is…read moregenuinely concerned with your overall health...this is THE place. I went to the other practice that claims to be holistic and they are NOT...they tried pushing me into getting a root canal which I refused...I would much rather have my tooth pulled than do such a risky procedure. So that's when I called Holistic Dental Center and was so relieved when I spoke with the staff that fully supported my wants and needs. They squeezed me in and I could not be happier. No other place for me.

Love this dental office. Dr Simmons makes us feel special every time we come in and really puts my…read morelittle boys at ease with his gentle-spirited personality. I appreciate that this office has resources readily available to educate my family on any procedures and that they do not use toxic (cheap) fillings and "silver" teeth that are pressured on so many parents with their kiddos. We also have chosen not to get x-rays unless absolutely necessary and we do not give our children fluoride drops. Dr Simmons is not only supportive and respectful but he also doesn't make me feel like a terrible parent for my protective momma choices. The staff is so sweet as well! We adore our technicians Melissa and Ashley that we see most often. Ashley has an amazing water flosser I always enjoy :) THANK YOU FOR THE EXCELLENT LOVE AND SERVICE!

The care I received for a filling was exceptional. I felt that I was given great consideration and…read moreprofessional attention. I have high blood pressure and was prescribed a Valium to reduce anxiety by my primary care physician. Dr. Lady-Jean and her staff went out of their way to insure that I understood all the necessary precautions in taking this medicine. My blood pressure was normal during the entire process. And then they even followed up to see how I was doing and encouraged me to contact them if there was any need for follow up care. There is no need as they did an excellent job. Very pleased.

Dr. Gilmore is super friendly yet very professional and seems to really care about your dental…read morecomfort. Highly reccomend.