I can't recommend Dr Lopez enough! He went above and beyond to help my child during a weekend…read moredental emergency! He responded quickly, made us feel at ease, and provided exceptional care with kindness and compassion. Im so so grateful for his professionalism and dedication. Thank you for being there when we needed you most!

i had had all 4 wisdom teeth removed at a dentist out of state. when i returned to spokane i was…read morestill in extreme pain, but it was a saturday. panicking, i found Summit and gave them a call. it was 10pm on a saturday night, i was expecting to have to leave a message... but Dr. Lopez called me back on his personal cell (at 10pm on a saturday!!) and had me come in the next day. i had two infected dry sockets and Dr. Lopez fixed me up, gave me proper medication and thorough instructions that i had not received at the other dentist. i have pretty extreme dental anxiety, but he explained everything to me and even played my favorite music to help calm me. to go out of his way to help me and open the office on his days off, for someone who isn't even a patient of his, is something i've never seen before. im so grateful i found Summit! highly recommend!!

3 Issues: 1)…read moreINCOMPETENCE 2) INCONSISTENCY 3) UNPROFESSIONAL 4) UNREALISTIC I was specifically making an appointment for veneers & a treatment plan. The front desk receptionist / scheduler scheduled me a veneer specialist. In fact, I SPECIFICALLY was CLEAR w/the office that I needed a veneer SPECIALIST. She confirmed this. My Appointment was scheduled for Wed Feb 11, 2026 at 12p PST. Ogdan calls me at 10am (Waking me up because I have medical insomnia since My Military Service) and states "Hello, this is Jennifer at Orban Dental. I am reaching out to you because you are scheduled today at 12pm to discuss veneers. Our front office put you with a provider that does not regularly do veneers, but we do have an opening a little earlier at 10:40am with the doctor that does cosmetic cases. Would that earlier time work for you? -Orban Family Dental -Orban Family Dental" My Thoughts: The Receptionist / Scheduler 100% knew I needed to see someone SPECIFICALLY for Veneers AND I double-checked w/this front desk lady, and yet this office is contradicting themselves & claiming the OPPOSITE (This is a RED FLAG!). I asked if they could get me in with another specialist (Since they got it totally wrong even though I DOUBLE-CHECKED after they initially scheduled me with a specialist), and she said not until the 17th, which is nearly a week from now. Again, 1) The office lady ORIGINALLY scheduled me a veneer specialist AND 2) I specifically DOUBLE-CHECKED that the individual they scheduled me with was a veneer specialist. THEN, to make matters, worse they send me a random *LAST-MINUTE* text to cancel My Appointment without My Authorization! SAME-DAY they wrote: "We have been unable to reach you, so we are canceling your appt for now. -Orban Family Dental" So because I had not immediately responded to their text, they are randomly canceling My Appointment?! I had cleared My Calendar to be able to MAKE it to their Appointment! I had it scheduled for over a week / well in-ADVANCE! I explained all of this to them and she suggested that I come in in 30 minutes at "10:40am" (Note: I was in bed (Due to insomnia from the Military Service) when she wrote me all of this sleeping - her message actually woke me up), and when I agreed to, she unrealistically said, "Prior to your appointment, Please complete your new patient forms here: https://mdnt.io/e/qntWX55yE0 If you would rather complete your forms in the office, arrive 15 minutes prior to your scheduled time. -Orban Family Dental" I said, "Canceling my appointment and then offering a last-minute appointment and expecting me to fill out all this paperwork at the very last minute?? Totally unrealistic. God bless you guys good luck." You cannot POSSIBLY expect someone to get this done when you cancel / change all of this last minute and are giving them literally only 30 minutes to get from their home to your appointment while they are still in BED! I hadn't even brushed My Teeth yet. She just cancelled & rescheduled last minute and then unrealistically expected me to fill out all of this paperwork, as well?! It physically can NOT be done! VERY UNREALISTIC. So: 1) INCOMPETENCE 2) INCONSISTENCY 3) UNPROFESSIONAL 4) UNREALISTIC 0-STAR

I had a very positive experience here. The staff is kind, respectful, and empathetic. In short,…read morethey treated me like a person. I would recommend the care and quality they put into their patients.

They are super kind and always give coffee after my visit! I always appreciate their help.read more

I cannot say enough positive things about this dental office! Right off the bat, the ladies at the…read morefront desk are incredibly nice and welcoming. There is a full coffee bar and your order gets taken before your appointment so your drink is ready right when you leave. The hygienist, Nikki, was the most sweet and caring person and made my first appointment incredible. She was very kind and explained the entire process to me, what she saw on the monitor, and why the treatment plan was recommended with opportunity for me to change if I wanted to. Dr.Derek was very nice as well and both were sensitive about my oral history as well as genuine with how we will move forward. This office puts every other dentist I've ever had to shame because Dr.C's office has the most competent and knowledgeable crew you will find in Washington. They even have products on hand you can buy like xylitol paste which saves a trip to the store. I'm excited for my next appointment!

I was very disappointed with this dentistry clinic because they initially accepted my insurance. In…read morethe middle of my treatment they cancel their contract with my insurance but didn't communicate with several patients. At the end, I was charged way more than the agreed amount. I tried to talk and was ignored. I find this very unprofessional and unethical. Anything that we agree upon before the start of a treatment should be honored even if one of the parties decided to change terms at some point. Very very disappointed. I work very hard to pay all my bills in time, and to be caught with a "surpise" additional bill was not fair to me or any other patients that were in the same position.

This place is alright. Friendly front desk. Hygienist were OK and dentist was nice, but…read moreconversations were just a little awkward and neither my wife and I were ever comfortable. The more frustrating aspect is we got charged over $50 for a comprehensive exam because insurance only allows a comprehensive exam once every two years. But the previous comprehensive exam (done within the last two years) was done by a different dentist, so insurance would cover their compressive exam. They sent the wrong codes to insurance and they were adamant about us paying the fee. Pretty ridiculous, and frustrating because previous dentist we had for 5+ years, we never paid a dime. The lack of attention with insurance codes and burdening their client is disappointing and we will be going somewhere else now.

The dental hygienist was very thorough and gentle. She did a great job !It was a pleasure meeting…read moreDr. Nielsen. He went over a few things and explained what he was talking about. Looking forward to a long relationship at their office.

I went to get my teeth cleaned twice at this location. The first time I went in, the hygienist did…read morea fantastic job. Gave me a deep clean and spent nearly 45 min-1hr working on my teeth. Was very happy with the cleaning so I went back. The second time I went in to get my teeth cleaned, it was a newer hygienist and she was not prepared. Spent 10-15 min when I first sat down getting her things together. Then after the Dr checked me out, she spent MAYBE a total of 15 min cleaning my teeth. She had made a comment about how good my teeth look, and I think that therefore meant to her that she didn't need to spend time actually doing a deep clean. Which is absolutely not how that works. If I'm spending $300 out of pocket for you to clean my teeth, you'd better be looking in all the little nooks and crannies. I was in and out of that office in under an hour and was very upset at the cleaning I received. I tried to talk to the front desk about it but they were very uninterested and far from helpful. Basically gave me a, "Oh well. Pay us the $300." Will never return here.

I've had exceptional dental work done here. Just had two permanent caps put in, and am very happy…read morewith the results. They also took the time to make sure the results would last, which I highly appreciate!!

The people here are very kind and efficient at the job they perform. Holly, my hygienist, was…read moreawesome and had great energy despite it being the end of her day. The doctor I saw, Mr. Osborne (awesome name) was also pretty nice, and did my exam quickly. The front desk clerk who's name I forgot to ask for also had very good communication skills despite being under pressure. Im looking forward to coming back!

This place is awful and will treat you like dirt, especially if you rely on medicaid. Both the…read morereceptionist and the clinic manager/owner were so rude. If you don't confirm your appt via text (which I didn't receive), they cancel the appt. Then, when you show up, there is no appt.

I went to Dr. Donna Shau back in 2014/2015. I hadn't been to the dentist in years due to a fear of…read moredentists complicated by dental treatments that were painful and unprofessional dentists. During one appt, Dr Shau was attempting to do three fillings on three different molars, top and bottom. Halfway through the process, she told me that they needed to be root canals instead of fillings BUT she just proceeded to do the fillings. and charged me $765. Here it is 5 years later and those molars are now having to be removed due to the fillings falling out and leaving my teeth weaker. Had she just done the root canals as she said it needed, I would still have those molars intact. DO NOT GO HERE!!!

This place was GREAT under George Velis--under his son, Nick, it's gone completely to shit. Their…read morecommunication and billing practices are stuck in the last century. But the real problem is: they don't care about our military. My husband served his entire career in the service, and after THIRTY YEARS with this dental practice our retired dental insurance isn't deemed good enough for them to accept anymore. A hell of a retirement for him. Thanks for nothing, Dr. Nick.

Dr.Velis is an excellent professional dentist. I have been a…read morepatient at his clinic for five years. During this time, I have undergone procedures such as dental bridges and tooth extractions etc that all has gone successfully. The dentures with a good quality fit well and comfortable. Dr.Velis truly understand and listen to your concerns carefully rather than insisting you to follow his suggestions. His is very friend and patient, his dedication to patient care is truly exceptional. If you're hesitant or struggling to find a suitable dental clinic, I would strongly like to recommend you to consider Dr. velis's office, as based on my own experience that Dr. Velis is nice person with knowledgeable and extensive experience with good practical skills. It would solve your dental problem, and fees are very reasonable. ( reference)