It is my pleasure to report to you about Ron when he came to…read moreserviced our units yesterday. We found him to be a very friendly person who arrived right on schedule and went straight to his work. He represented your company well as we discussed his service with General and our service from you. As we have seen many, many of your service technicians over the past at least twenty five years, or maybe more, he would rate in my estimation at or near the top. Let me take this opportunity to thank you and your company for the excellent service you have provided us these past many years.

Do not use! They first came out and "serviced" my unit on 7/23/26 and the technician said he fixed…read morethe problem by "unclogging the drain lines" which was causing the unit to freeze. I paid $437.59. Within DAYS the unit stopped working AGAIN so they sent the technician back out. He spent 5 minutes, removed the filter this time and said THAT was the problem. I paid ANOTHER $253.75. Two days later the unit stopped working AGAIN. I called another company and that company was immediately able to find the problem. There wasn't enough FREON in the unit! The technician from General Air never checked the FREON. When I called the manager to let them know what the other company found was the problem - she was extremely rude. DO NOT USE THEM. Call Blue Ridge Heating and Air - they know what they are doing and will actually fix your problem

The Best! I had an…read moreemergency with my HVAC system with it being shut down and Chris Ellis was able to come in the same evening within the half hour. He found exactly what was wrong in my HVAC system was back working again. The drain system was blocked, which cut the power switch off. He is going to come back tomorrow to do a maintenance on my HVAC system. He is so knowledgeable and so good. I asked him to be my regular HVAC service now. The other HVAC company had failed me. Chris found what was wrong and he is going to make everything right.

I spoke with Ellis HVAC about getting a quote for replacement of my system. I found them to be easy…read moreto work with and very profesional.

I have used Primus since about 2005. Highly recommended. Great service, very honest. Great for…read morediagnosing HVAC issues and replacing only what needs fixing and not suggesting unneeded repairs. Primus just did a full replacement for a family member of mine in a single long day to minimize any time without AC. Look Primus up next time you need services or repair.

*****Update. Not an hour has passed since this review was posted that Primus resumed the harassing…read morecalls informing me that I have 24 hours to pull this historically accurate and factual posting or he would sue me for "Slander". ****************************************** Concerned about the hidden cost of service? TIP: Check costs before you invite anyone out to work on your system(s). I found Primus's $85 trip charge to be somewhat reasonable. But the cost of Freon? Not so much. A quick check on eBay indicates these folks pay not more than $25 per pound of R22 for their Freon and then charge you the stated price of $100. When asked why, the smug response was .. "Well, that's capitalism." My response .. "Well, when you charge 4 times what something costs, that leaves the consumer feeling ripped off. So here's something else about capitalism you should know. People won't use you when they feel ripped off." My thoughts: There's just something not right about being told I should be happy about being ripped off simply because "That's capitalism". That would be why I concluded the call. I suppose the vendor subsequently decided our discussion wasn't over, so he immediately called back to lecture me, rather aggressively. I hung up. A few seconds later, he called again. I didn't answer. So in the end, the decision to not use Primus is more than justified by their absurdly expensive (in my opinion) Freon and their aggressive response to (pre)customer feedback.

Heat went out Sunday evening. Called 24-hr line and Tracy said a tech could be here 9:00-9:15am…read moreMonday. Cody arrived @ 9:00am. After diagnosing problem he had to go across town to get a motor for my unit. By 11:00am he'd installed new motor and was on his way to next job. Totally satisfied with service & costs. Won't hesitate to recommend them.

AC went out on a brutally hot summer day (of course). Called Palmetto (after calling around and…read morehearing "we can send someone out in 3-4 days"). Tracy answered the call. She was friendly, professional, and put us on the schedule for the next day. Cody showed up as scheduled. He diagnosed and fixed our issue in under an hour. Service all around was excellent. Pricing seemed fair. Palmetto will always be our first call for heating and AC issues.

Daniel, Was amazing he showed up on time and got straight to…read morework on cleaning out my dryer ventilation duct. 100 % will be recommending him to my neighbors. Great company great pricing.

Hired for a dryer vent clean out. Discovered after a few weeks that the vent had disconnected from…read morethe roof. He did come and "fix" and assured me that it would not be a problem in the future. Discovered today that it is again disconnected, there is moisture in the sheathing due to the dryer venting into the attic, and it cost me $400 to get it hooked up correctly (like it was before All Around Kleen came. Not happy'

I really like the team working at home. Fast and professionals installing new 3.0 ton AC. I…read morerecommend the team for any change or AC upgrade.

Andy came out to add coolant to my mini split units. They are working fine now . He's my new lake…read moreAC guy . Thanks Ernie H

The owner stated the part that needed to be replaced was on a 12 week delay OR we could purchase a…read morenew system and have it installed within the week. If we did not go with a new system and wait on the part, his quote included the part fee (even though it was covered by warranty) AND his personal handling fee of $500 for calling in the warranty request. While at the house, the workers with him were also overheard talking about him pulling permits but allowing someone else to do the work. We got leery and decided to get a second opinion. We went with someone else who told us the part was under warranty, they had it replaced in 2 days and needed 10 pounds less Freon than we were quote by the owner. This second option saved us thousands of dollars, even more if we had gone with a completely new system.

Could not be better, highly recommended, a full A+++ Thank you Scott for a professional high…read morequality job, and great advice !

Had Rob From Vyper come out in order to check my garbage disposal that was not working properly. He…read morecame earlier than expected and solve the problem within an hour. Outstanding service for a great price. Highly recommend these guys and ask for Rob!

We needed assistance with some electrical issues in our newly purchased home in Clemson and…read morereceived Viper's name from a friend. They were VERY responsive and were able to get us on their schedule the following day (although we needed to move it out 1 day). Victor Zelensky, our assigned technician, kept me apprised of his progress and arrived shortly thereafter. He was very professional and tolerant of my many questions! I learned quite a bit. Our issues were resolved and he made certain that there weren't others present. The thoroughness was appreciated. It is very refreshing to engage with a service provider that is responsive, professional and courteous. I would recommend Viper without hesitation and will certainly call upon them again, as future needs arise.